How to cancel Itranscribe and stop recurring charges in the philippines

Why you're here: Itranscribe charges explained

Itranscribe is a subscription-based audio transcription service that converts your voice recordings into written text automatically. You subscribe monthly, paying in USD converted to Philippine pesos, and receive access to a set number of transcription minutes (typically 120 to 900 minutes per month). The service targets students, content creators, journalists, and professionals who need fast, formatted text output from audio files.

The core problem: Itranscribe operates on automatic renewal. Your subscription renews every month unless you actively cancel it before the renewal date. For Filipino users, this means charges accumulate in PHP at whatever exchange rate applies on your billing date. You won't see the exact PHP amount until your statement arrives, making it easy to miss early warning signs. At Yafee, we've documented dozens of complaints from Philippines-based users who discovered charges they didn't authorize because they couldn't locate a cancellation option in their account dashboard.

How Itranscribe bills you in the philippines

Itranscribe publishes all pricing in US dollars. Your card issuer or payment app (Apple App Store or Google Play) converts the charge to Philippine pesos at their current exchange rate on the billing date. This conversion lag means the PHP amount you're charged can differ significantly from what you expected when you signed up.

The company's terms state that free trials or discounted introductory offers exist, but you're automatically enrolled in paid plans when the trial expires. No cooling-off period applies. No minimum contract length protects you. Once you cancel, your access stops immediately, and you receive no pro-rata refund for unused minutes. This structure is lawful under Philippine law only if Itranscribe disclosed these terms clearly at the point of sale.

Why cancellation is deliberately difficult

Itranscribe does not offer a one-click cancellation button in your account settings. Instead, the company directs you toward email-based support, creating friction that delays cancellation and increases the risk you'll miss your cancellation window. This is a deliberate design choice, and Yafee exists to help you navigate exactly these scenarios. You should not need a detailed guide to cancel a subscription, but until companies prioritize customer choice, Yafee is here to ensure you know your rights and your exact next steps.

Your consumer rights under philippine law

As a Filipino consumer, the Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel recurring billing agreements and to receive clear, honest information about charges and cancellation terms.

What the consumer act of the philippines says about subscriptions

Republic Act No. 7394 forbids businesses from making cancellation deliberately difficult or hidden. Your subscription service must disclose the terms clearly at the point of sale. You have the explicit right to cancel without penalty before you are charged again. If Itranscribe makes cancellation unclear or impossible through normal account channels, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with your bank under Philippine banking regulations.

The law also protects you against unauthorized charges. If Itranscribe continues to charge you after you have sent a clear, documented cancellation request, you have grounds to dispute those charges with your bank or payment provider. The DTI Consumer Protection Group (CPG) investigates non-compliance with Republic Act No. 7394 and can compel refunds of unauthorized charges.

Your legal position: You have the statutory right to cancel Itranscribe at any time before your next renewal date. If the company refuses or fails to cancel within a reasonable timeframe (normally five business days), you can dispute the charges through your bank, file a complaint with the DTI, or pursue recovery through the NBI's consumer protection unit. Yafee recommends documenting all cancellation attempts via email and keeping copies of your payment statements and subscription agreements for proof.

How to escalate if Itranscribe refuses to cancel

If Itranscribe's support team does not respond, denies your cancellation request, or continues charging after you request cancellation, you have two escalation routes.

Step one: Dispute the charges with your bank. Contact your card issuer or payment provider and file a chargeback or dispute claim. Reference your cancellation email as evidence and provide copies of all charge statements. Philippine banks process disputes within 30 to 60 days under Bangko Sentral ng Pilipinas (BSP) regulations.

Step two: File a complaint with the DTI. Contact the DTI Consumer Protection Group in your region. Provide copies of your subscription agreement, all cancellation attempts, charge statements, and bank dispute correspondence. The DTI investigates violations of Republic Act No. 7394 and can compel Itranscribe to refund unauthorized charges and cease unfair billing practices.

Methods to cancel Itranscribe based on how you subscribed

Your cancellation method depends on which platform you used to subscribe.

Cancel if you subscribed via the Itranscribe website

1. Log in to your Itranscribe account at www.itranscribe.com using your email and password.
2. Navigate to Account Settings or Account Management (location varies; check the top-right menu under your profile icon or username).
3. Look for a Billing, Subscription, or Payment section.
4. Select Cancel Subscription or Manage Subscription and confirm the cancellation request.
5. If no cancellation button appears, send an email to Itranscribe support ([email protected] or the email address listed in your subscription confirmation) with the subject line "Cancellation Request" and include your full name, email address, and account creation date.
6. Request a written cancellation confirmation and your exact cancellation effective date.
7. Keep a copy of the email and any responses in a secure folder for your records.

Cancel if you subscribed via apple app store

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find and tap Itranscribe in the list of active subscriptions.
5. Tap Cancel Subscription and confirm the cancellation.
6. Apple will notify you of the cancellation date; save this notification as proof.
7. If the option does not appear or the cancellation fails, contact Apple Support directly and reference the Itranscribe subscription in your request.

Cancel if you subscribed via google play store

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Find and tap Itranscribe in the list of active subscriptions.
5. Tap Cancel Subscription and confirm the cancellation.
6. Google will display the cancellation effective date; screenshot or save this confirmation.
7. If the cancellation option does not appear or fails, contact Google Play Support and reference your Itranscribe subscription.

What happens after you cancel Itranscribe

Understanding the post-cancellation timeline helps you verify that Itranscribe has actually stopped charging you.

Immediate access and billing changes

Once you confirm cancellation, your access to Itranscribe stops immediately. You can no longer transcribe audio or download files. Any unused minutes in your current billing cycle are forfeited; Republic Act No. 7394 does not require pro-rata refunds for unused subscription time unless you cancel within a statutory cooling-off period (which Itranscribe does not offer).

Your account remains inactive but retrievable. If you re-subscribe later, Itranscribe may remember your previous settings and payment method, but no charges occur unless you explicitly reactivate.

Verify the cancellation on your next billing date

Monitor your payment method on the date your renewal would have occurred (typically the same day each month). If no charge appears, the cancellation was successful. If a charge does appear, your cancellation did not process, and you must escalate immediately to Yafee or your bank.

Check your email for a final confirmation message from Itranscribe or your payment provider. If you subscribed via Apple or Google, you'll receive an automated notification confirming the cancellation. Keep all notifications for your records.

Request a written cancellation confirmation

If you cancelled by email, wait five business days for a response confirming the cancellation. If Itranscribe does not respond, send a follow-up email with a read-receipt request. If still no response after another five days, escalate to your bank or file a DTI complaint. Yafee recommends keeping every piece of correspondence because it proves your intent to cancel.

Refunds and charge disputes

Philippine law and banking regulations govern your eligibility for refunds after cancellation.

When you can claim a refund

You are entitled to a refund if Itranscribe continues to charge you after you have sent a clear cancellation request and that request has not been honored within five business days. You are also entitled to a refund if the company made no disclosure of cancellation terms at the point of sale (violating Republic Act No. 7394).

You are not entitled to a pro-rata refund for unused minutes during the billing cycle in which you cancelled, as long as Itranscribe disclosed this policy at sign-up. You are not entitled to a refund for charges incurred before you submitted your cancellation request.

How to dispute a charge and recover your money

Contact your bank or card issuer within 60 days of the unauthorized charge. Provide your dispute claim with the following evidence: a copy of your cancellation email, the date you sent it, Itranscribe's response (or confirmation of no response), and your charge statement showing the unauthorized billing date. Your bank will investigate and, if your claim is valid, credit the disputed amount to your account within 30 to 60 days under BSP rules.

If your bank denies the dispute, escalate to the DTI Consumer Protection Group with the same documentation plus a copy of the bank's dispute denial letter. The DTI can compel Itranscribe to refund the charge and pay a penalty for non-compliance with Republic Act No. 7394.

Pricing and billing table

Itranscribe's published pricing is shown below. Actual PHP charges depend on your bank's or payment app's exchange rate on your billing date.

Note: Exchange rates fluctuate daily. Your actual PHP charge may be higher or lower. Yafee recommends checking your latest statement to see your real billing amount.

Common mistakes when cancelling Itranscribe

Cancellation is straightforward if you follow the right steps, but several mistakes can delay or prevent your request from being processed.

Assuming the free trial has ended automatically

Many users believe their free trial ends automatically without charging them. This is false. Itranscribe's terms require you to actively cancel before the trial ends, or you are automatically charged for a paid plan. If you do not cancel during the free trial period, you will be charged on the first day of the next billing cycle. Do not wait for a warning email; cancel as soon as you know you won't use the service.

Cancelling in the app but not receiving confirmation

If you cancelled via the Apple App Store or Google Play app and received no confirmation, the cancellation may not have processed. Check your subscriptions list again 24 hours later. If Itranscribe still appears as active, contact Apple or Google support directly. Email Itranscribe support as a backup with your receipt number from your payment confirmation email.

Emailing support without a clear subject line or reference

Itranscribe support teams handle hundreds of emails daily. If you email them with a vague subject line like "Help" or "Question," your cancellation request may be buried or ignored. Always use a clear subject line: "Cancellation Request: [Your Email Address]" and include your full name, account email, account creation date, and the exact date you want the cancellation to take effect. This ensures your request is routed to the correct department.

Not keeping copies of your cancellation request

Always save a copy of every cancellation email you send and every confirmation you receive. If a dispute arises, you need written proof that you requested cancellation and when you requested it. Forward your cancellation confirmation email to a secondary email account or print it as a PDF and store it on your computer or cloud drive.

Assuming the charge will stop after you click cancel

Cancellation is effective immediately in your account, but the final charge (if you're mid-cycle) may still process on your next billing date. Do not assume silence means the cancellation worked. Monitor your payment method on your renewal date and verify that no charge appears. If a charge does appear after cancellation, dispute it with your bank within 60 days.

How yafee helps you cancel and stay protected

Yafee is a legal advisory platform designed to help Filipino consumers like you navigate subscription cancellations, understand your rights, and recover money from unauthorized charges. At Yafee, we have helped thousands of consumers cancel problematic subscriptions, file disputes with banks, and escalate complaints to the DTI when companies refused to comply with Philippine law.

When you use Yafee, you gain access to step-by-step cancellation guides tailored to your specific service and payment method. You also receive templates for cancellation emails, checklists to verify that your cancellation worked, and escalation procedures if the company refuses. Yafee tracks all your documentation in one place, so if you need to file a bank dispute or DTI complaint, all your evidence is organized and ready.

Furthermore, Yafee's legal team reviews your case and advises whether you have grounds to recover charges, how long the recovery process will take, and what documentation you need. Yafee also provides follow-up support if your first cancellation attempt fails, helping you escalate to the correct authority with confidence.

Your cancellation checklist

Use this checklist to ensure your Itranscribe cancellation is complete and documented.

Contact information and escalation addresses

If Itranscribe does not cancel your subscription or continues to charge you, use the following contact details and escalation routes.

Itranscribe support contact

Email: [email protected] (typical response time: five to ten business days)

Mailing address (Canada, primary location): Itranscribe, Niagara Falls, Ontario, Canada

Alternative office address (USA): Milwaukee, USA

Note: Itranscribe does not publish a direct phone number or live chat. Email is your primary contact method. Always use a subject line that includes the word "Cancellation" so your request is prioritized.

Escalation: department of trade and industry (DTI)

If Itranscribe refuses to cancel or continues charging after your request, file a consumer complaint with the DTI Consumer Protection Group (CPG).

Website: www.dti.gov.ph

Email: [email protected]

Phone: (02) 8734-6060 (Metro Manila)

Physical office: DTI Main Building, Trade and Industry Plaza, Roxas Boulevard, Manila

Provide: subscription agreement, all cancellation emails, charge statements, and bank dispute correspondence.

Escalation: your bank or payment provider

File a chargeback or dispute claim with your card issuer's consumer dispute department. Most Philippine banks accept disputes via their mobile app, online banking portal, or phone hotline. File within 60 days of the unauthorized charge.

Include: a copy of your cancellation email, Itranscribe's response or lack thereof, and your charge statement showing the unauthorized amount.

Summary and next steps

Itranscribe operates on automatic renewal, converting your USD subscription to Philippine pesos at your card issuer's or payment app's daily exchange rate. You must actively cancel before your renewal date or you will be charged. Cancellation is possible via the Itranscribe website, Apple App Store, or Google Play, but the company also permits email-based cancellation to [email protected].

Your cancellation takes effect immediately, but verify that no charge appears on your next billing date. If an unauthorized charge does appear, dispute it with your bank within 60 days, providing your cancellation email as evidence. If the bank denies your dispute, escalate to the DTI Consumer Protection Group, which has authority to compel Itranscribe to refund unauthorized charges and comply with Republic Act No. 7394.

Yafee has helped thousands of consumers cancel troublesome subscriptions, organize evidence for bank disputes, and recover unauthorized charges through escalation to the DTI and banking regulators. If you need help at any stage of your cancellation, Yafee's legal team is here to guide you through every step and ensure Itranscribe stops charging you. Start your cancellation today with confidence, knowing your rights under Philippine law are on your side.