How to cancel your iTranscribe subscription and protect your money in ireland

What is iTranscribe and why irish consumers cancel

iTranscribe is a cloud-based transcription platform that converts audio and video files into written text using automated speech recognition technology. The service supports multiple languages, identifies different speakers, and allows bulk export of transcripts, making it popular with content creators, journalists, researchers and legal professionals who need fast, accurate text records of spoken material. You choose from a free tier with daily usage limits, or paid plans that offer unlimited transcriptions, faster processing and priority support.

Irish consumers cancel iTranscribe for several reasons: unexpected charges appearing on their bank statements after free trial periods end, auto-renewal subscriptions that slip past their attention, disappointment with transcription accuracy or software reliability, and discovery of competitor services that better match their budget and workflow. Understanding these triggers helps you decide whether cancellation is the right choice for you, and Yafee is here to guide you through the legal framework and practical steps.

ITranscribe subscription plans and pricing

iTranscribe presents a tiered pricing structure designed to match different usage patterns, from casual testers to agencies processing large volumes of audio daily.

Common reasons irish consumers leave iTranscribe

Irish consumers report cancelling iTranscribe most often because of unexpected charges that appear on their bank statements after free trial periods end. Others find themselves charged for months without realising the subscription auto-renewed, particularly if the service fails to send clear renewal reminders before payment is taken. Some users downgrade or leave because transcription quality falls short of expectations, the app crashes frequently, or they discover competing services with better value for money. Budget constraints are another real driver, especially when a subscription gets overlooked and accumulates charges across multiple billing cycles.

Your consumer rights in ireland under the consumer rights act 2022

As an Irish consumer, you have powerful legal protections that apply to iTranscribe and all digital subscription services, whether you signed up online or through a mobile app.

What the consumer rights act 2022 says about cancellation

The Consumer Rights Act 2022 gives you the statutory right to cancel a digital service subscription within 14 days of purchase, even if you have already used the service. This is your statutory cooling-off period, and it applies regardless of whether iTranscribe offers its own cancellation window. After 14 days, you may still cancel at any time, but iTranscribe can apply charges only if they notify you clearly of their cancellation terms and any penalties beforehand. If the company obscures or hides how to cancel, that is a breach of your rights under the Act.

The law also requires that iTranscribe provides you with clear, accessible cancellation instructions before you pay for the first time. The company must make cancellation as easy as the process of signing up. If iTranscribe makes cancellation deliberately difficult or refuses to acknowledge your cancellation request, you can escalate to the Irish Competition and Consumer Protection Commission (CCPC), which enforces consumer rights across Ireland.

Your legal position: cooling-off and cancellation

Within 14 days of purchase: You have an automatic right to cancel and receive a full refund, even if you have used the service. iTranscribe must process your refund within 14 days of receiving your cancellation notice. After 14 days: You retain the right to cancel at any time, but iTranscribe may charge you for the period between your cancellation notice and the end of your current billing cycle, provided they have clearly disclosed these terms beforehand. If iTranscribe breaches these requirements: You can file a complaint with the CCPC, which has power to investigate and take enforcement action against the company.

Your right to a refund

If you cancel within your 14-day cooling-off period, you are entitled to a full refund of all payments made, with no deductions for usage. iTranscribe must return your money within 14 days of receiving your cancellation notice. If the company refuses to refund you within this timeframe, or disputes your right to cancel, you should escalate your complaint to the CCPC. If you cancel after 14 days, you may be liable for charges up to the end of your current billing period, but iTranscribe must credit you for any unused time at a pro-rata rate. Yafee advises you to keep copies of all cancellation communications and bank statements as evidence of your cancellation request and any refunds promised.

How to cancel your iTranscribe subscription

This section walks you through the exact steps to cancel your account and ensures you comply with iTranscribe's obligations under Irish law.

Step 1: gather your account details

Before you contact iTranscribe, collect the following information from your account or email confirmations:

• Your full name as registered on the account
• Your email address associated with iTranscribe
• Your account ID or username (usually shown in account settings or order confirmations)
• Your subscription start date and current plan name
• The payment method you used (credit card last four digits or PayPal email)

Having this information ready accelerates your cancellation and prevents disputes over which account you are referring to.

Step 2: send written cancellation notice to iTranscribe

The iTranscribe cancellation process requires written notice. Yafee recommends sending your request via trackable methods (registered post, email with read receipt, or contact form with confirmation) so you have proof of delivery.

1. Compose a clear cancellation email or letter.
   • Address it to iTranscribe's customer support team or the contact address listed in your account or their website footer.
   • State your full name and account details clearly.
   • Include a clear, unambiguous statement: "I wish to cancel my iTranscribe subscription effective immediately" or "I wish to cancel my subscription and request a full refund within my 14-day cooling-off period."
   • Include the date of the email or letter.
   • If you are within 14 days of purchase, explicitly mention that you are exercising your statutory cooling-off right under the Consumer Rights Act 2022.
2. Send via email with read receipt.
   • Use your email provider's "request read receipt" or "request delivery confirmation" feature if available.
   • Send to the support email address found on the iTranscribe website or in your account settings.
   • Take a screenshot of the sent email showing the recipient address, timestamp, and subject line.
3. Alternatively, send via registered post.
   • Use Ireland Post registered delivery or An Post Recommandé to the address listed in your account terms or on the iTranscribe website.
   • Request a delivery receipt (proof of posting).
   • Keep the receipt in your records.

Step 3: follow up if iTranscribe does not respond within 10 days

iTranscribe should acknowledge your cancellation request and confirm the date your subscription ends within 5-7 working days. If you do not receive confirmation after 10 days, take further action.

1. Send a follow-up email.
   • Reference your original cancellation request and the date you sent it.
   • Ask for written confirmation of cancellation and the refund status.
   • Again use email with read receipt or registered post.
2. Check your bank or payment provider.
   • Contact your bank or payment service (PayPal, Apple Pay, Google Pay) to confirm whether iTranscribe has stopped charging you.
   • Request a transaction history from the date of your cancellation request.

Step 4: monitor your bank account for refunds

Once iTranscribe confirms your cancellation, monitor your bank statements for your refund. The company has 14 days from receipt of your cancellation notice to process the refund. If the refund does not appear within 14 days, escalate immediately to the CCPC (see "Escalation to the Irish Competition and Consumer Protection Commission" below).

Timeline and what to expect after cancellation

Knowing what happens after you submit your cancellation request removes uncertainty and helps you identify any problems early.

Within 14 days of your cancellation request

iTranscribe should send you written confirmation that your subscription has been cancelled. The confirmation should state the date the cancellation takes effect, the date any refund will be processed, and the refund amount. You may retain access to your account until the end of your current billing cycle, or the company may deactivate access immediately; either approach is legally permissible if disclosed beforehand. If you are within your 14-day cooling-off period, iTranscribe must refund you the full amount paid within 14 days of receiving your cancellation notice.

Days 15-30: verify the refund

Check your bank account or payment method for the refund. The refund may take 1-3 additional working days to appear, depending on your bank's processing speed. If you paid via PayPal, Apple Pay or another intermediary, the refund appears in that account first, then is transferred to your bank. Keep your original cancellation email and the refund receipt for your records. If you cancel via email with read receipt, save that email conversation; Yafee advises you to screenshot all confirmation messages from iTranscribe.

Day 31 onwards: file a complaint if refund does not arrive

If the refund has not appeared 30 days after iTranscribe received your cancellation request, or if iTranscribe refuses to process your cancellation, file a complaint with the Irish Competition and Consumer Protection Commission (CCPC). This is your formal escalation route, and the CCPC has enforcement powers to compel iTranscribe to refund you or face fines and sanctions.

Refunds: what you are entitled to and common disputes

Your refund entitlement depends on when you cancel and whether iTranscribe has honoured the law.

Refund entitlement by cancellation timing

How to calculate your pro-rata refund

If you cancel after 14 days, iTranscribe must calculate a pro-rata refund for unused days. For example, if your monthly subscription costs EUR 10 and you cancel 10 days into a 30-day cycle, you owe EUR 3.33 for the 10 days used, and iTranscribe must refund EUR 6.67 for the remaining 20 days. Always request this calculation in writing from iTranscribe and verify it against your billing statement before accepting it.

Common refund disputes and how to resolve them

iTranscribe sometimes refuses refunds by claiming you forfeited the cooling-off right because you used the service. Under Irish law, this claim is incorrect. The Consumer Rights Act 2022 explicitly allows you to cancel within 14 days even if you have fully used the service. If iTranscribe makes this argument, respond by citing the Act directly and threatening to escalate to the CCPC. Another common dispute arises when the company claims you cancelled outside the refund window; counter this by providing your original cancellation email with timestamp and iTranscribe's received confirmation. Yafee advises you to keep all evidence of communication in one folder so you can present a complete chronology to the CCPC if needed.

Escalation to the irish competition and consumer protection commission

If iTranscribe refuses to cancel your subscription or process your refund, you have a formal legal route to enforce your rights.

When to file a complaint with the CCPC

File a complaint with the CCPC if:

• iTranscribe refuses to acknowledge your cancellation request after 14 days.
• The company denies your right to a refund within the cooling-off period.
• iTranscribe processes a refund but the amount is incorrect or incomplete.
• Your refund does not appear 30 days after the company received your cancellation notice.
• iTranscribe takes further charges from your bank account after you cancelled.

How to file a CCPC complaint

Visit the CCPC website (www.ccpc.ie) and navigate to the "Make a complaint" section. You will need to provide:

• Your name, contact details and address in Ireland
• iTranscribe's name and website address
• A summary of the dispute (e.g., "Company refuses to refund EUR 10 within 14-day cooling-off period")
• Copies of all cancellation emails, refund confirmations, and bank statements showing the problem
• The date you purchased the subscription and the date you requested cancellation
• Confirmation that you have given iTranscribe a reasonable opportunity to resolve the problem (typically 10-14 days)

The CCPC will investigate your complaint and attempt to resolve it informally. If iTranscribe ignores the CCPC's findings, the Commission can take enforcement action, including fines up to EUR 5,000 for breaches of consumer law. Your complaint costs nothing, and the CCPC handles the case on your behalf.

Common cancellation mistakes to avoid

Cancellation is straightforward, but certain errors can delay your refund or weaken your legal position. Yafee outlines the most frequent mistakes and how to avoid them.

Mistake 1: assuming account deactivation equals cancellation

If you simply stop logging into iTranscribe or delete the app, you have not cancelled your subscription. The company will continue to charge you at each billing date. You must send explicit written notice stating your intent to cancel; silence is not cancellation under Irish law. Always send a clear, dated cancellation request in writing.

Mistake 2: calling customer support without written follow-up

If you call iTranscribe to cancel verbally, ask the agent to send a written confirmation email immediately after the call. Phone conversations are difficult to prove if a dispute arises. Written cancellation (email or registered post) creates an auditable record that protects your legal position. If the agent refuses to email confirmation, end the call and send your own cancellation email afterwards, referencing the call date and agent name if available.

Mistake 3: not requesting a refund explicitly within 14 days

If you cancel after 14 days without mentioning a refund, iTranscribe may assume you are simply stopping future charges and owe nothing for the period already used. Within 14 days of purchase, always state: "I wish to cancel and request a full refund under my statutory cooling-off right." After 14 days, state: "I request a pro-rata refund for unused time on my current billing cycle." Explicit language prevents misunderstandings.

Mistake 4: accepting a partial refund without negotiation

If iTranscribe offers you a smaller refund than you are entitled to, do not accept it immediately. Query the calculation, ask for itemised evidence of any deductions, and request the full amount due. You can always escalate to the CCPC afterwards if iTranscribe refuses. Accepting a partial refund may be interpreted as settlement of the dispute, so push back firmly on incorrect amounts.

Mistake 5: failing to keep evidence of cancellation

Save every email, confirmation message, and bank statement related to your cancellation and refund. If a dispute arises later, evidence is your strongest weapon. Screenshot sent emails showing recipient, timestamp and subject line. Save refund confirmations and receipt numbers. Keep bank statements showing when the refund was credited. Yafee recommends storing these documents in a folder on your computer and backing them up to cloud storage (e.g., Google Drive, OneDrive) so you can access them from any device if needed.

Should you keep or cancel your iTranscribe subscription?

Before you cancel, consider whether the service still meets your needs or whether a different approach (pause, downgrade, switch) might work better.

How yafee helps you cancel securely and protect your money

Yafee is a contract law and consumer rights platform designed to help Irish consumers cancel subscriptions and enforce their rights under the Consumer Rights Act 2022. Yafee has helped thousands of consumers cancel recurring subscriptions like iTranscribe, recover refunds, and escalate complaints to the CCPC when companies refuse to honour their legal obligations. When you use Yafee, you gain access to step-by-step guides tailored to each service, email templates you can personalise and send immediately, and escalation support if the company disputes your cancellation or refund.

Yafee stores your cancellation evidence securely and helps you track refunds, so you have a complete record of all communications. If iTranscribe ignores your cancellation request, Yafee guides you through filing a formal complaint with the CCPC, including all required documentation and evidence. Yafee's mission is to make subscription cancellation transparent, predictable and legally sound, so you keep control of your money and your subscriptions.

Cancellation contact details and final checklist

Use the following information and checklist to ensure your cancellation is complete and legally valid.

ITranscribe cancellation contact information

iTranscribe's official cancellation address and contact details are typically found in:

• Your subscription confirmation email (check the footer for "Contact us" or "Support")
• The iTranscribe website footer under "Help", "Contact", or "Legal"
• Your account settings under "Support" or "Contact us"
• The terms and conditions (usually contains a cancellation policy section with contact address)

If you cannot locate a cancellation address on the website or in your account, send your cancellation email to the general support email or contact form and state clearly: "This is a formal cancellation request under the Consumer Rights Act 2022. Please confirm receipt and provide the cancellation address if you require written notice by post."

Pre-cancellation checklist

Complete the following steps before sending your cancellation request:

• Download and save all your transcripts, settings or data you may need after cancellation (iTranscribe may delete your account after 30-60 days)
• Gather your account details: full name, email, account ID, subscription date, plan name and payment method
• Check the purchase date to confirm whether you are within the 14-day cooling-off period
• Take screenshots of your iTranscribe account page and recent billing statements
• Locate iTranscribe's cancellation address from the website or your account settings
• Draft your cancellation email or letter with a clear statement of intent to cancel

Post-cancellation checklist

After you send your cancellation request, follow these steps:

• Save a copy of the cancellation email (including timestamp and recipient address) in a secure folder
• If you sent by registered post, save the receipt and proof of posting
• Wait 5-7 working days for iTranscribe's acknowledgement
• If no acknowledgement arrives, send a follow-up email with read receipt after 7 days
• Monitor your bank account or payment method daily for 14 days after the cancellation date
• Verify the refund amount against your billing statement and check it matches your calculation
• If no refund appears 30 days after cancellation, gather all evidence and prepare a CCPC complaint
• Check your bank account on the next scheduled billing date to confirm iTranscribe has stopped charging you

Summary

Cancelling your iTranscribe subscription in Ireland is a straightforward process protected by the Consumer Rights Act 2022. You have a statutory right to cancel within 14 days and receive a full refund, even if you have used the service. After 14 days, you retain the right to cancel at any time, though you may be liable for the current billing period. Always send your cancellation request in writing via email with read receipt or registered post, and keep copies of all communications. If iTranscribe refuses to honour your cancellation or process your refund, escalate to the Irish Competition and Consumer Protection Commission (CCPC), which enforces consumer rights across Ireland and has power to fine the company and compel refunds. Yafee has helped thousands of Irish consumers cancel their subscriptions securely, recover refunds and protect their rights. Visit Yafee today to access email templates, step-by-step guides and escalation support tailored to your situation.