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Frequently asked questions
Cancel Itranslate: The Right Way
How to cancel iTranslate and stop unwanted charges in the philippines
What iTranslate is and why you might want to cancel
iTranslate is a translation application available on iOS, Android, and web browsers across the Philippines. The service operates on a freemium model: you access basic translation features at no cost, but premium capabilities-voice translation, offline mode, and advanced tools-require a paid subscription. The app charges directly in Philippine pesos (PHP), removing any currency conversion confusion.
You might decide to cancel for several reasons. Some users subscribe for a short-term project, travel, or business need and no longer require premium access once that period ends. Others discover the app's interface does not suit their workflow, or find competing translation tools better aligned with their needs. Many discover unexpected charges weeks after a free trial expired-a pattern Yafee sees frequently across subscription services in the Philippines.
How iTranslate pricing works
iTranslate operates under an auto-renewing subscription system. This means the company will charge your payment method automatically on your renewal date unless you actively cancel before that date arrives. The app offers a free trial period, but you must disable auto-renewal at least 24 hours before the trial ends to prevent conversion to a paid plan.
Current pricing in the Philippines is straightforward: ₱399.00 per month or ₱3,990.00 per year for iTranslate PRO. The paid tier unlocks voice translation, offline mode, and premium features unavailable in the free version. Many users in the Philippines value offline mode especially, because mobile data reliability varies significantly across regions and provinces.
| Plan type | Price (PHP) | Billing cycle | Key features |
|---|---|---|---|
| Free | ₱0.00 | Always free | Basic text translation only |
| iTranslate PRO | ₱399.00 | Monthly (auto-renews) | Voice translation, offline mode, advanced features |
| iTranslate PRO | ₱3,990.00 | Yearly (auto-renews) | Voice translation, offline mode, advanced features |
Common reasons users cancel iTranslate
Users typically cancel iTranslate when the subscription no longer serves their primary purpose. Some subscribe on impulse during a trial period, then forget to cancel before the charge posts. Others upgrade for a specific trip, business negotiation, or temporary need, then realise they no longer benefit from premium features once that project concludes. A smaller group finds the translation quality or user interface unsatisfactory compared to alternative tools.
You have a consumer right to cancel any subscription that no longer provides value. Yafee advises you to act promptly once you decide cancellation is necessary, because automatic charges continue until you formally request cancellation through the proper channel for your subscription platform.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal protections as a consumer purchasing digital services. This legislation requires companies to provide clear, transparent information about subscription terms, automatic renewal conditions, and cancellation procedures before charging you. You possess the explicit right to cancel at any time without penalty or unnecessary delay.
If iTranslate continues charging you after you submit a cancellation request, or if the company refuses to process your cancellation without legitimate cause, you can escalate your complaint to the Department of Trade and Industry (DTI). You may also file a formal complaint at your local Consumer Complaint Center. Yafee recommends documenting every cancellation attempt you make-record the date, time, communication method, email addresses, recipient names, and screenshots of your account status before and after submission.
Your legal position on automatic renewals
Under the Consumer Act of the Philippines, companies cannot charge you for subscription renewals without your explicit, informed consent. If iTranslate converted you from a free trial to a paid subscription without clear advance notice, or if charges appear on your account without authorisation, you have grounds to dispute those charges with your bank or payment provider. The law places the burden on iTranslate to prove you authorised each renewal.
How to cancel iTranslate by platform
Your cancellation method depends entirely on which platform you used to subscribe to iTranslate, because each platform manages subscriptions independently. You must cancel through the same platform where you originally subscribed-the steps differ significantly between Apple App Store, Google Play, the iTranslate website, and direct email contact.
Cancel iTranslate on the apple app store (iOS)
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel your subscription directly through Apple's settings, not through the iTranslate app itself. Apple manages all iOS subscriptions independently to protect consumer privacy and ensure transparent cancellation.
- Open the Settings app on your iOS device.
- Locate Settings in your home screen or app library and tap it.
- Tap your Apple ID name or profile picture at the top of the Settings menu.
- This appears at the very top of the Settings screen.
- Select "Subscriptions" from the menu options.
- Scroll down until you see "Subscriptions"-do not confuse this with other account options.
- Locate iTranslate PRO in your active subscriptions list.
- Only active, paid subscriptions appear here.
- If you do not see iTranslate listed, your subscription may already be cancelled.
- Tap "iTranslate PRO" to open the subscription details.
- This reveals your renewal date, pricing tier, and cancellation option.
- Select "Cancel Subscription" at the bottom of the screen.
- Apple may ask you to confirm your reason for cancellation-this is optional feedback.
- Confirm cancellation when prompted.
- Your subscription ends on your current billing cycle's final day; you retain access until that date.
Apple processes iOS cancellations immediately. You will receive a confirmation email at your registered Apple ID address. Your iTranslate premium access continues until the end of your current billing period, then reverts to the free version automatically.
Cancel iTranslate on google play (Android)
If you subscribed through Google Play on your Android device, Google manages your subscription independently. Cancellation through Google Play is straightforward and takes effect on your next renewal date.
- Open the Google Play Store app on your Android device.
- This is the standard app store pre-installed on most Android phones in the Philippines.
- Tap your profile icon in the top right corner of the Play Store.
- This usually appears as a circular icon with your profile picture or initial.
- Select "Payments and subscriptions" from the menu.
- Scroll down if this option is not immediately visible.
- Tap "Subscriptions" to view all active subscriptions on your Google Play account.
- Your Google Play subscriptions include apps, games, and digital services.
- Find "iTranslate PRO" in your subscriptions list and tap it.
- Only currently active subscriptions appear in this section.
- Select "Cancel subscription" at the bottom of the screen.
- Google may ask why you are cancelling-providing feedback helps the developer improve the app.
- Confirm your cancellation.
- Google processes the cancellation immediately, and your access continues through the end of your billing cycle.
Google Play sends a cancellation confirmation email to your associated Gmail address. Your premium features remain active until your renewal date passes, then revert to free access automatically without interruption.
Cancel iTranslate via the website or email
If you subscribed directly through iTranslate's website (rather than an app store), or if you prefer direct contact with iTranslate's support team, you can cancel via email. This method provides a written record of your cancellation request and is particularly useful if you encounter issues with app store cancellation.
- Gather your account information.
- Locate the email address you used to register for iTranslate.
- Find your subscription confirmation email or invoice-this contains your account details.
- Note your current payment method and billing date if available.
- Compose a cancellation email to iTranslate's support team.
- Address: [email protected]
- Subject line: "Subscription Cancellation Request - [Your Email Address]"
- Include the following information in your email body:
- Your registered email address on the iTranslate account.
- The subscription plan you currently hold (e.g., "iTranslate PRO - Monthly").
- Your current billing cycle dates (renewal date if known).
- A clear statement: "I request cancellation of my iTranslate subscription effective immediately."
- Send the email and keep a copy for your records.
- Screenshot the email you sent, including timestamp and recipient address.
- Wait for a confirmation response from iTranslate.
- iTranslate typically responds within 3 to 5 business days.
- If you do not receive confirmation within one week, resend your cancellation email.
- Monitor your account status after the confirmation.
- Log into your iTranslate account to verify that premium features are no longer available.
- Check your payment method for any further charges after your current billing cycle ends.
Email cancellation is legally binding under Philippine law when you send it to the company's official address. Yafee recommends this method if you want maximum documentation, because you create an auditable record that proves iTranslate received your cancellation request on a specific date.
What happens after you cancel iTranslate
Cancellation does not immediately remove your account or delete your data. Instead, your access to premium features expires at the end of your current billing cycle. You retain access to your account and can continue using the free translation features indefinitely after cancellation processes.
Your access during the cancellation period
Once you submit a cancellation request, iTranslate allows you to retain full access to premium features until your billing cycle concludes. If your renewal date is 15 days away, you receive 15 days of continued premium access without paying anything additional. This is a consumer protection measure built into subscription law across the Philippines.
Refund eligibility and how to request one
If iTranslate charged you within the last 30 days and you genuinely did not use the service, you may qualify for a refund under the Consumer Act of the Philippines. However, iTranslate is not legally obligated to refund charges if you had access to premium features during your billing cycle, even if you rarely used them.
To request a refund, contact iTranslate at [email protected] and include the following details:
- Your registered email address and account name.
- The billing date and amount of the charge you dispute.
- Your reason for the refund request (e.g., "Accidentally upgraded during free trial", "Unused subscription", "Unauthorized charge").
- The date you discovered the charge (if applicable).
- Your preferred refund method (original payment method or credit to account).
iTranslate typically processes refund requests within 10 to 14 business days. If the company denies your refund request without valid reason, you can escalate to your bank's dispute resolution team or file a complaint with the Department of Trade and Industry.
Reactivating your subscription later
Cancellation is reversible. You can reactivate your iTranslate PRO subscription at any time by re-subscribing through your original platform. Reactivation does not restore your previous payment history or subscription credits-you simply begin a new billing cycle at the current price.
Common mistakes to avoid when cancelling iTranslate
Cancellation should be straightforward, and it is-once you know what to avoid. Most users who struggle with iTranslate cancellation have simply overlooked a critical step or contacted the wrong support channel. Below are the pitfalls Yafee sees most frequently, and how to prevent them.
Mistake 1: cancelling inside the iTranslate app instead of your payment platform
Many users search for a "Cancel Subscription" button inside the iTranslate app itself and grow frustrated when they cannot find one. This happens because iTranslate does not control subscriptions purchased through Apple App Store or Google Play-only those platforms can cancel them. If you subscribed through an app store, you must cancel through that store's settings, not through iTranslate directly. Searching for cancellation within the app wastes time and may leave your subscription active.
Mistake 2: assuming free trial cancellation is automatic
iTranslate's free trial does not auto-cancel when the trial period ends. You must manually disable auto-renewal within 24 hours of your trial expiration date, or the company will charge you for the first month. Many users miss this deadline and discover an unexpected ₱399.00 charge one month later. Set a phone reminder when you activate your free trial-this prevents costly oversights.
Mistake 3: not verifying cancellation after submission
Submit your cancellation request, then log into your account 24 to 48 hours later to confirm that premium features are no longer available. If premium access persists after your expected cancellation date, your cancellation may not have processed. In that case, contact iTranslate immediately at [email protected] with documentation of your first cancellation attempt.
Mistake 4: failing to keep cancellation proof
Screenshots and emails are your evidence if a dispute arises later. If you receive unexpected charges after you cancelled, you need proof that iTranslate received your cancellation request and the date you submitted it. Yafee recommends saving a screenshot of the cancellation confirmation screen (for app stores) or forwarding your cancellation email to yourself with a timestamp.
Pricing and subscription comparison
Understanding iTranslate's pricing structure helps you decide whether cancellation is the right choice for your situation. Below is a full breakdown of available plans and the value each offers in the Philippine market.
| Plan | Monthly cost | Annual cost | Best for | Savings vs. monthly |
|---|---|---|---|---|
| Free | ₱0.00 | ₱0.00 | Basic translation tasks, occasional use | N/A |
| iTranslate PRO (monthly) | ₱399.00 | ₱4,788.00 | Short-term needs, projects, travel | Lowest per-month cost for short periods |
| iTranslate PRO (annual) | ₱332.50 (avg) | ₱3,990.00 | Heavy users, ongoing professional needs | ₱798 savings per year |
The annual plan saves ₱798 per year compared to paying monthly-a 17 percent discount. However, if you cancel your annual subscription before it completes, iTranslate generally does not refund the unused portion. If you are uncertain whether you will need premium features for a full year, start with the monthly plan and upgrade later once you confirm your ongoing need.
How yafee can help you cancel subscriptions
Cancelling iTranslate is your responsibility, but you do not have to navigate the process alone. Yafee (yafee.com) specialises in helping consumers cancel unwanted subscriptions across the Philippines with precision and legal confidence. Yafee's platform walks you through platform-specific cancellation steps, stores your cancellation proof securely, and escalates disputes to relevant authorities if the company refuses to honour your cancellation request.
Yafee has helped thousands of consumers cancel iTranslate and other digital services without delays, unexpected charges, or legal ambiguity. Our contract law specialists understand Philippine consumer legislation deeply and translate that legal framework into actionable steps you can complete in minutes.
Contact information for further assistance
If you encounter resistance after following these steps, contact iTranslate's support team directly at the addresses below:
Email: [email protected]
Mailing address (for formal complaints): iTranslate, Graz, Austria
If iTranslate fails to honour your cancellation within 14 days of your request, or if the company continues charging you after you cancel, file a complaint with the Department of Trade and Industry (DTI). You can submit complaints online via the DTI's consumer affairs portal or visit your nearest DTI regional office in the Philippines. Include your cancellation emails, screenshots of account status, and evidence of unauthorised charges in your DTI complaint.
Cancelling iTranslate should take no more than five minutes once you identify your subscription platform. You have strong legal protections under the Consumer Act of the Philippines, and Yafee ensures you understand those protections fully before taking action. Visit yafee.com today to initiate your cancellation with confidence and documented proof of every step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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