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Frequently asked questions
Cancel Iscanner: Step-by-Step Guide
How to cancel Iscanner and reclaim your billing control in the philippines
What Iscanner is and why cancellation matters
Iscanner is a mobile document scanning application that converts your smartphone into a portable scanner. The app captures receipts, identification cards, contracts, school documents, and handwritten notes, saving them as PDF or JPEG files. Premium features unlock editing tools, additional file formats, cloud storage integration, and an ad-free experience. However, Iscanner operates on an automatic renewal subscription model that charges your phone bill or payment method without a second confirmation-a practice that catches thousands of users in the Philippines off guard.
The free version provides basic scanning functionality, but the paid tiers require active management. Many subscribers discover they have active billing plans only when a renewal charge appears on their monthly statement. Understanding how Iscanner's subscription system works is your first step toward taking control of your account and protecting yourself from unwanted charges. At Yafee, we specialise in helping Philippine consumers navigate these exact scenarios with clarity and legal backing.
How automatic renewal charges work with Iscanner
Iscanner requires you to cancel at least 24 hours before your current billing period ends to prevent automatic renewal. If your subscription renews on the 15th of each month, you must cancel by the 14th. Free trials convert to paid plans automatically unless you cancel within that 24-hour window. Many users in the Philippines miss this deadline because the cancellation process is unclear or notification emails arrive too late to act.
A critical point: deleting the Iscanner app from your phone does not stop billing. Equally important, deleting your account does not cancel your subscription. You must actively cancel the subscription through your original billing channel-whether that is the Iscanner website, Apple App Store, or Google Play Store. Until you follow the correct cancellation procedure, your payment method remains linked and charges continue.
Why cancelling Iscanner protects your finances
Unwanted subscription charges erode your budget over time. A weekly renewal at PHP 199 becomes PHP 10,348 annually. A monthly plan at PHP 399 totals PHP 4,788 per year. Many users forget about unused subscriptions and continue paying for months or years. Cancelling Iscanner immediately prevents future charges and frees up cash for priorities that matter to you.
Your legal rights as a philippine consumer
The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices, hidden charges, and deceptive subscription mechanics. Your rights are explicit and enforceable.
What republic act no. 7394 guarantees you
Under Philippine consumer protection law, Iscanner must provide clear information about subscription terms, renewal dates, and cancellation procedures before you complete a purchase. Companies cannot use dark patterns-deceptive design tactics-to make cancellation deliberately harder than signing up. If Iscanner charges you after you have successfully cancelled, or if their interface misleads you about your subscription status, you hold legal grounds to pursue a refund and file a formal complaint.
The law states that subscription services must obtain your explicit, informed consent before each charge. If Iscanner fails this standard, the charge is unlawful. Yafee's legal framework recognises this standard across all SaaS and app-based subscriptions operating in the Philippines.
Your legal position on Iscanner cancellation
If you have cancelled Iscanner and received a charge after cancellation: You are entitled to a full refund under Republic Act No. 7394. The burden of proof falls on Iscanner to demonstrate that you did not cancel or that you consented to further charges. If Iscanner refuses to refund the charge, you can escalate to the Department of Trade and Industry (DTI) Consumer Assistance Bureau.
If you cancel Iscanner today: No further charges should appear on your next billing date. If a charge does appear, you have legal grounds to dispute it immediately with your payment provider (your bank or credit card company) and file a complaint with the DTI Consumer Assistance Hotline at 1385 (available from any network in the Philippines).
When to escalate to the department of trade and industry
If Iscanner refuses to refund charges or blocks your cancellation attempts, you can escalate to the DTI Consumer Assistance Bureau. Document every interaction: take screenshots of your account showing active billing, save emails from Iscanner's support team, and note the dates you attempted cancellation. The DTI handles complaints at no cost to you. You may reach the DTI Consumer Assistance Hotline at 1385 or visit their website at www.dti.gov.ph. Yafee recommends gathering this evidence before you contact DTI, as a clear paper trail strengthens your case significantly.
Iscanner subscription pricing in the philippines
Iscanner pricing in the Philippines is displayed in Philippine pesos through app store listings. The table below outlines current pricing tiers and billing cycles. Pricing may vary by app store and region, so verify the exact amount before you cancel-this ensures you know what charges to dispute if they continue after cancellation.
| Plan | Cost (PHP) | Billing cycle | Annual equivalent |
|---|---|---|---|
| Free | 0 | No renewal | 0 |
| Weekly subscription | 199 | 7 days | PHP 10,348 |
| Monthly subscription | 399 | 30 days | PHP 4,788 |
| Annual subscription | 3,999 | 365 days | PHP 3,999 |
| Lifetime license | 1,999 | One-time payment | One-time only |
If you purchased through your phone's app store, you cancel through that same channel. If you subscribed directly on Iscanner's website, you cancel through your web account. Yafee advises checking your email receipts or your app store purchase history to confirm where your subscription was purchased-this determines which cancellation method you follow.
How to cancel Iscanner step by step
Cancellation methods depend on where you purchased Iscanner. Follow the steps that match your billing source. All cancellations take effect immediately, preventing charges on your next renewal date.
Cancel Iscanner on apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find Iscanner in your active subscriptions list.
- Tap "Iscanner" to open the subscription details.
- Tap "Manage" or "Edit subscription".
- A menu will appear with options to upgrade, downgrade, or cancel.
- Select "Cancel subscription" at the bottom of the screen.
- Confirm your cancellation when Apple prompts you to confirm.
- Verify the cancellation by checking your subscription status.
- It should now show "Cancelled" or "Expires on [date]" instead of "Renews".
- Save a screenshot of the cancellation confirmation for your records.
- This proves to Iscanner and your bank that you cancelled within the required window.
Cancel Iscanner on google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions" to view active plans.
- Locate and tap "Iscanner" in the list.
- Tap "Cancel subscription".
- Google will display a cancellation confirmation screen.
- Follow the prompts to confirm your cancellation.
- Google may ask for feedback on why you are cancelling-this is optional but helpful.
- Verify the status change in your subscription list.
- Iscanner should now show as "Cancelled" instead of "Active".
- Screenshot your cancellation confirmation.
- Save this proof in case you need to dispute a charge later.
Cancel Iscanner via the official website
- Visit the Iscanner website (if you subscribed directly, not through an app store).
- Log in using your email and password.
- Navigate to your account settings or "Billing" section.
- Look for "Subscriptions" or "Manage subscription".
- Locate your active Iscanner plan.
- Click "Cancel subscription" or "Cancel plan".
- Confirm the cancellation when prompted.
- Iscanner may display a retention offer-you can ignore this and proceed with cancellation.
- Check your email for a cancellation confirmation.
- This email serves as official proof of cancellation.
- Log back into your Iscanner account to verify the subscription is no longer listed.
- Your account should revert to free plan access.
What happens after you cancel Iscanner
Cancellation is immediate, but understanding what comes next prevents confusion and protects you from accidental recharges.
Immediate changes when you cancel
Your premium features deactivate immediately after cancellation. You retain access to your scanned documents, but editing tools, cloud storage integration, and ad-free browsing no longer function. Your Iscanner account switches to the free plan. No charge appears on your next billing date-this is the expected outcome. Yafee advises leaving your account active (do not delete it) for at least 30 days after cancellation so you can verify that no unexpected charges appear.
If a charge appears after cancellation
A charge after successful cancellation indicates a billing error or a system failure on Iscanner's part. Immediately contact your payment provider (your bank or credit card company) and dispute the charge as "unauthorised" or "service not rendered". Most banks reverse unauthorised subscription charges within 5 to 10 business days. Simultaneously, contact Iscanner's support team with your cancellation proof (screenshot or email confirmation) and demand a refund. If Iscanner does not refund the charge within 14 days, file a formal complaint with the DTI Consumer Assistance Hotline at 1385. Yafee recommends keeping all correspondence in one folder so you can provide DTI with a complete record if escalation becomes necessary.
Common mistakes when cancelling Iscanner
Cancellation is straightforward, but small errors create unnecessary billing complications. Learning what to avoid now saves you time and frustration later.
Mistake 1: deleting the app without cancelling the subscription
Deleting Iscanner from your phone does not stop billing. Your subscription remains active and continues charging on your renewal date. You must cancel through your app store or Iscanner's website before you delete the app. After cancellation is confirmed, you can safely delete the app without risk.
Mistake 2: cancelling your Iscanner account instead of the subscription
Deleting your Iscanner account does not cancel your subscription. Many users confuse "delete account" with "cancel subscription"-these are two separate actions. You must cancel the subscription first, then delete the account if you wish. Iscanner's interface may even prompt you to confirm that you want to delete your account and lose your scanned documents-ignore this pressure and focus only on cancelling the subscription.
Mistake 3: missing the 24-hour cancellation window
If your subscription renews on the 15th and you cancel on the 16th, the charge on the 15th already processed. You cannot prevent that charge by cancelling late. You can, however, dispute it with your bank and request a refund. To avoid this, set a calendar reminder for three days before your renewal date so you cancel with time to spare.
Mistake 4: not saving proof of cancellation
A screenshot or email confirmation of your cancellation is your legal proof that you acted within the required timeframe. Without this evidence, disputing charges becomes much harder. Take a screenshot immediately after you cancel, noting the date and time. If Iscanner charges you after cancellation, your proof shows the company breached its obligation under Republic Act No. 7394.
How to request a refund from Iscanner
If you were charged after cancellation or charged during a free trial without your explicit consent, you have grounds to request a refund.
Step 1: contact Iscanner support directly
Email Iscanner's support team with the subject line "Refund request for unauthorised charge-[your email address]". Include the following information: the exact charge amount and date, your subscription plan, the date you cancelled (with screenshot proof), and your cancellation confirmation (email or screenshot from the app store). Request a full refund to your original payment method within 14 days. Most companies respond to refund requests within 3 to 5 business days.
Step 2: dispute the charge with your payment provider
If Iscanner does not respond or refuses to refund, contact your bank or credit card company immediately. Request a chargeback or dispute for "unauthorised charge" or "service not rendered". Your payment provider investigates and typically reverses the charge within 5 to 10 business days. Provide your cancellation proof to your bank so they can see you acted within the required timeframe.
Step 3: escalate to the department of trade and industry
If both Iscanner and your bank fail to resolve the issue, file a formal complaint with the DTI Consumer Assistance Bureau. You can reach them at the DTI Consumer Assistance Hotline: 1385 (available from any mobile network in the Philippines). You may also visit the DTI website at www.dti.gov.ph or visit an office in person with your evidence folder. The DTI has authority to compel refunds and impose penalties on companies that violate consumer protection law.
Checklist: before and after you cancel Iscanner
Use this checklist to ensure you cancel correctly and protect yourself from future charges.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Verify subscription status | Check where you purchased Iscanner | Confirm status shows "Cancelled" |
| Note renewal date and amount | This prevents missing the 24-hour window | Check no charge appears on that date |
| Save scanned documents | Download or backup important files | Confirm access to free plan features |
| Take cancellation screenshot | Not applicable | Save proof immediately |
| Check next month's bank statement | Note the charge amount | Verify no charge appears |
| Keep support correspondence | Not applicable | Save all emails for potential disputes |
Contact information for Iscanner refunds and disputes
If you need to contact Iscanner directly regarding cancellation or refund requests, the company maintains the following address for data protection and billing inquiries:
Iscanner corporate office:
6799 Collins Avenue, Office 1602
Miami Beach, Florida 33141
United States
Alternative office address:
66 West Flagler Street
Miami, Florida 33130
United States
You may also request contact details for customer support through the Iscanner website or app. When you write to Iscanner regarding a refund or cancellation dispute, include your cancellation proof, the exact charge amount, and the date of the charge. Yafee recommends sending correspondence via registered mail or email so you have proof of delivery.
For escalation in the Philippines, contact the Department of Trade and Industry Consumer Assistance Hotline at 1385 (available from any network). The DTI has successfully resolved thousands of subscription billing disputes and can compel refunds on your behalf if Iscanner fails to respond.
Summary: regain control of your Iscanner billing
Cancelling Iscanner is a straightforward process when you know where you subscribed and follow the correct steps. The Consumer Act of the Philippines (Republic Act No. 7394) guarantees your right to cancel without barriers and protects you against unauthorised charges. Whether you subscribed through Apple App Store, Google Play Store, or Iscanner's website, cancellation takes minutes and prevents all future billing.
If you cancel and a charge appears regardless, you hold legal grounds to dispute it-your payment provider and the DTI Consumer Assistance Bureau both stand ready to help you recover unauthorised charges. Take a screenshot of your cancellation confirmation, monitor your next bank statement, and escalate immediately if charges continue. Yafee has helped thousands of Philippine consumers cancel unwanted subscriptions and recover unauthorised charges by grounding their disputes in clear legal rights and documented evidence. Follow the steps above, preserve your proof, and take action today to stop Iscanner charges and protect your budget.