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Frequently asked questions
Cancel Iscanner: Step-by-Step Guide
How to cancel your iScanner subscription in ireland and recover unwanted charges
What iScanner is and why you might want to cancel
iScanner is a mobile document scanning and management app published by BP Mobile. It uses optical character recognition (OCR) technology to convert paper documents, receipts, identification cards and handwritten notes into searchable digital files. The app offers editing, signing and export features, operating on a freemium model where basic scanning is free, but paid subscriptions unlock advanced functionality, cloud storage and ad removal.
Subscriptions renew automatically on a weekly, monthly or annual basis. Many users sign up for recurring plans without fully realising how quickly small weekly charges accumulate in your bank statement. If you installed iScanner weeks or months ago and have noticed regular charges on your card, you are not alone. Yafee has helped thousands of Irish consumers identify and cancel forgotten subscriptions exactly like this one.
Subscription pricing and what you are really paying
iScanner pricing varies by region and app store, but here is what users in Ireland typically encounter:
| Plan type | Typical price (EUR) | Billing frequency | Yearly cost if not cancelled |
|---|---|---|---|
| Weekly pro | €3.49 to €4.99 | Every 7 days | €180 to €260 |
| Monthly premium | €4.49 to €8.99 | Monthly | €54 to €108 |
| Annual or quarterly | €17.99 to €49.99 | Annually or quarterly | €18 to €200 |
| Lifetime deal (promotional) | €24 to €179 (one-off) | One-off payment | No recurring charge |
The mathematics matters: a weekly plan at €3.99 costs you more than €200 per year if you forget to cancel. A monthly plan at €7.99 runs to €96 annually. Many users sign up for a trial expecting a 7-day or 14-day window, only to find charges appearing within days. Yafee recommends you review your recent card statements immediately to confirm which plan you hold.
Common reasons to cancel iScanner
Most cancellations fall into three categories. First, cost-to-usage mismatch: you scan documents occasionally (tax season, house moves or one-off administrative tasks) but pay for a service used only a handful of times per year. Second, duplicate services: you discover that your mobile device has built-in scanning via the camera app, or you prefer a free alternative like Google Drive or Adobe Scan. Third, billing confusion: you signed up expecting a free trial and were charged immediately, or did not realise the subscription would renew automatically.
If any of these apply to you, cancelling is straightforward once you know where to look.
Your consumer rights when cancelling iScanner in ireland
Ireland follows EU consumer law, which gives you specific protections when cancelling digital services and subscriptions.
Consumer rights act 2015 and the cooling-off period
Under the Consumer Rights Act 2015, which implements the EU Consumer Rights Directive, you have the right to cancel a subscription within 14 calendar days of purchase without giving a reason. This is called the "cooling-off period." If you signed up for iScanner and changed your mind within 14 days, you can request a full refund of all charges paid during that period.
After 14 days, you still have the right to cancel at any time, but iScanner is not obliged to refund you unless they breached the contract terms. However, if iScanner did not make its auto-renewal terms clear before you paid, they may be in breach of Irish and EU law. Yafee advises you to escalate such issues immediately.
Unfair contract terms and misleading trials
If iScanner charged you without your explicit informed consent, or if the terms and conditions were not prominently displayed before purchase, the company may have breached the Consumer Rights Act 2015. Irish law requires subscription companies to obtain your clear affirmative consent before charging you, and to remind you before the cooling-off period ends.
If you believe iScanner breached these obligations, you have the right to lodge a complaint with the Competition and Consumer Protection Commission (CCPC), the statutory body responsible for enforcing consumer law in Ireland. Yafee recommends documenting all communication with iScanner and keeping copies of your bank statements as evidence.
Your legal position
You have the right to cancel iScanner at any time. Within 14 days of purchase, you can demand a full refund regardless of whether you used the service. After 14 days, iScanner must still allow you to cancel, but can only charge you for the period you used the service, provided they complied with all legal notice and consent requirements. If they failed to do so, you may be entitled to a full refund even after the 14-day window.
How to cancel iScanner step by step
Your cancellation method depends on which platform you used to purchase the subscription: the iScanner app itself, Apple App Store (iOS) or Google Play Store (Android).
Cancel iScanner via the app on your device
- Open the iScanner app on your mobile device (iOS or Android).
- Tap the settings icon, usually located at the bottom or top of the screen.
- Look for "Manage Subscription," "Subscription Settings" or "Account" in the settings menu.
- Select the option to cancel or unsubscribe from the plan.
- Confirm your cancellation when prompted, and note the date and time of your cancellation.
Cancel iScanner via apple app store (iOS)
- Open the App Store on your iPhone or iPad.
- Tap the profile icon at the top right of the screen.
- Select "Subscriptions" from the menu.
- Find iScanner in the active subscriptions list.
- Tap "Cancel Subscription" and confirm your cancellation.
- Take a screenshot of the confirmation screen for your records.
Cancel iScanner via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top right.
- Select "Payments and Subscriptions," then "Subscriptions."
- Find iScanner in the list of active subscriptions.
- Tap "Cancel Subscription" and confirm.
- Save the confirmation message or take a screenshot.
Cancel iScanner via your bank or payment provider
If you cannot access the app or app store, you can also cancel by contacting your bank or payment provider directly. Request them to block future recurring charges from iScanner. Provide them with the merchant name (BP Mobile or iScanner), the subscription dates and the charge amounts. Your bank can place a permanent block on the subscription, though this does not guarantee a refund of past charges. Yafee recommends this as a backup method only.
Claiming a refund after cancellation
Cancelling your subscription stops future charges, but does not automatically recover money already spent.
Refunds within 14 days of purchase
If you cancel within 14 calendar days of your first charge, you have a legal right to a full refund under the Consumer Rights Act 2015. Contact iScanner support directly and request a refund citing the cooling-off period. Provide your subscription start date, cancellation date and the total amount charged. iScanner must process your refund within 14 days of receiving your request.
Refunds after 14 days
After 14 days, you are entitled to a refund only if iScanner breached the contract - for example, if they failed to inform you of renewal terms, charged you without explicit consent, or made false claims about the service. If you believe this happened, contact iScanner and state your reason for the refund request in writing. Keep a copy of all correspondence. If iScanner refuses, escalate to the CCPC or your payment provider.
Chargeback and dispute procedures
If iScanner refuses to refund you and you believe they acted unlawfully, you can dispute the charge with your bank. This is called a chargeback. Your bank will investigate and may reverse the charges if they agree with you. Provide your bank with copies of your cancellation confirmation, the iScanner terms you agreed to, and any evidence that the company breached them. Yafee advises keeping all communication with iScanner as evidence.
Common mistakes when cancelling iScanner
Cancelling iScanner is simple, but small oversights can leave you vulnerable to continued charges and lost refunds. Here are the traps to avoid.
Mistake 1: cancelling only within the app, not in the app store
Many users cancel their subscription within the iScanner app itself and assume the process is complete. This is incorrect. Some app developers keep billing active even after you "cancel" in the app. Always cancel directly through the App Store (Apple) or Google Play Store (Android) where you were originally charged. This is the only method that reliably stops recurring payments.
Mistake 2: deleting the app instead of cancelling the subscription
Deleting the iScanner app from your device does not cancel your subscription. The app store subscription remains active and will continue to charge you every week, month or year. You must manually cancel the subscription through the app store before deleting the app. Yafee has helped thousands of consumers recover charges after making this error.
Mistake 3: not confirming cancellation in writing
After you cancel, take a screenshot of the confirmation screen and save it immediately. Screenshot proof that you cancelled is essential if you later dispute a charge or claim a refund. Without this evidence, iScanner can claim you never cancelled, and your bank or the CCPC will have no proof that you attempted to stop the subscription.
Mistake 4: missing the 14-day refund window
The cooling-off period expires after exactly 14 calendar days from your first charge. After that date, your right to an automatic refund vanishes. If you delay cancelling beyond 14 days, you lose this legal protection. Cancel immediately if you change your mind, then request a refund the same day.
Mistake 5: ignoring your bank statement after cancellation
Cancel iScanner, but continue to monitor your bank statement for the next two billing cycles. Sometimes app stores process pending charges even after you cancel. If a charge appears after your cancellation date, dispute it immediately with your bank and provide your cancellation confirmation as proof.
What happens after you cancel iScanner
Once you successfully cancel, the following timeline typically applies.
Immediate effects
Your subscription ends on the cancellation date you confirm in the app store. You retain access to any downloaded files or scans until the subscription actually expires (usually at the end of your current billing cycle). Premium features become unavailable, but basic scanning remains free. You can still export any documents you created during your paid subscription.
When charges stop
No new charges will appear after your current billing cycle ends. If you cancelled mid-month, iScanner will not refund the remainder of that month unless you request it. However, if you cancelled within 14 days, you have the right to a full refund of all charges, not just future ones. Contact iScanner immediately if this applies to you.
Accessing your data after cancellation
Download and save all your scanned documents before or immediately after cancelling. iScanner may delete your cloud-stored files after the subscription ends. Export everything in a standard format (PDF or image) and store it locally on your device or computer.
Pricing comparison and alternatives to iScanner
Before cancelling, you may wish to compare iScanner with free and paid alternatives.
| Service | Cost per year (Ireland) | Key features | Best for |
|---|---|---|---|
| iScanner (free tier) | Free | Basic scanning, no cloud storage, ads | Occasional users |
| Google Drive | Free (15 GB) to €1.99/month (100 GB) | Cloud scanning via camera, file storage, sharing | Light scanning with cloud backup |
| Adobe Scan | Free (basic) or €5.49/month (Adobe CC) | OCR, cloud storage, PDF editing | Professional document management |
| Microsoft Lens | Free with Microsoft account | Document scanning, handwriting recognition, cloud sync | Office integration and business users |
| Scannable by Evernote | Free (basic) or €4.99/month (Evernote) | Fast scanning, automatic cropping, cloud sync | Evernote users needing mobile scanning |
If you use iScanner only occasionally, the free tier may be sufficient. Google Drive and Microsoft Lens offer scanning at no cost. Adobe Scan and Scannable charge a subscription but often provide more sophisticated OCR and file management. Yafee advises testing these alternatives before committing to another paid subscription.
How to submit a complaint if iScanner refuses to cancel or refund
If iScanner ignores your cancellation request or refuses to refund you within the 14-day cooling-off period, you have legal remedies.
Step 1: written communication with iScanner
Send a formal written request to iScanner support. Email is acceptable. Include your subscription start date, the charges you dispute, your cancellation confirmation (screenshot), and a clear request for a refund citing the Consumer Rights Act 2015. Keep a copy of your email and any response. Give them 14 calendar days to respond.
Step 2: escalate to your payment provider
If iScanner does not refund you within 14 days, contact your bank or the payment company you used (Apple, Google, PayPal, etc.). Request a chargeback or dispute. Provide your cancellation confirmation and the written request you sent to iScanner as evidence. Your payment provider will investigate and may reverse the charge.
Step 3: lodge a complaint with the CCPC
If your bank refuses to reverse the charge, or if you believe iScanner systematically breached consumer law, file a formal complaint with the Competition and Consumer Protection Commission (CCPC). You can lodge a complaint online at www.ccpc.ie or by writing to them at: CCPC, 4 Harcourt Street, Dublin 2, D02 W797, Ireland. The CCPC investigates breaches of consumer law and can issue enforcement orders.
Your evidence checklist
- Copy of your original purchase receipt (email or app store confirmation).
- Screenshots of all subscription charges from your bank statement.
- Screenshot of your cancellation confirmation from the app store.
- Copies of all emails sent to and received from iScanner support.
- The date you cancelled and the date you discovered continued charges (if applicable).
- Your account username or subscription ID provided by iScanner.
Summary and next steps
Cancelling iScanner in Ireland is a straightforward process, but you must act correctly and document everything. Cancel through your app store (Apple or Google), not within the iScanner app itself. If you cancel within 14 days of your first charge, you have a legal right to a full refund under the Consumer Rights Act 2015. After 14 days, you can still cancel, but iScanner can charge you for the time you used the service, provided they complied with all consent and notification requirements.
Monitor your bank statement for two billing cycles after cancelling to ensure no further charges appear. If iScanner continues to charge you or refuses a lawful refund request, dispute the charge with your payment provider or lodge a complaint with the CCPC.
Yafee has helped thousands of Irish consumers cancel unwanted subscriptions and recover hidden charges. If you need further guidance on your cancellation, your rights under Irish consumer law, or how to dispute a charge, Yafee provides detailed support and resources at yafee.com. Visit Yafee today to confirm your subscription status and take control of your recurring payments.