Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Iscanner, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Iscanner in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Iscanner
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Iscanner subscription with zero hassle
1
Fill in the form
Give us your details and those of your Iscanner subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Iscanner. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Iscanner refuses your cancellation.
Frequently asked questions
Cancel Iscanner: The Right Way to Manage Your Subscription
How to cancel iScanner and stop recurring charges in the UAE
What iScanner is and why cancellation matters
iScanner is a mobile document-scanning application that converts your smartphone into a portable scanner, enabling you to capture, edit and export files as PDFs and other formats. The app operates on a subscription model, with premium features and cloud storage locked behind recurring monthly or annual charges. You typically purchase subscriptions through the Apple App Store (iOS), Google Play (Android), or directly through the iScanner website, depending on your device and preference.
Understanding where you bought your subscription is critical, because the platform you chose determines exactly how you cancel it. At Yafee, we have guided thousands of UAE consumers through subscription cancellations, and we know that clarity at the outset prevents unwanted charges and saves both time and money.
When cancellation makes sense
You might cancel iScanner if you have found a competing app that serves your needs better, if the subscription cost no longer fits your budget, or if you have stopped using document scanning regularly. Perhaps you signed up for a free trial and forgot to cancel before the first charge processed. Whatever your reason, you deserve a straightforward cancellation path without hidden obstacles or unnecessary delays.
Common reasons users cancel iScanner
Subscription fees accumulate quickly, especially on premium plans. Some users discover they prefer free or cheaper alternatives that offer comparable features. Others cancel because they underestimated how often they would actually scan documents. If any of these situations describes your experience, take action now rather than allowing charges to continue draining your account balance month after month.
Your consumer rights under UAE law
The UAE Consumer Protection Law grants you specific rights when managing digital subscriptions and recurring charges.
What UAE law says about subscriptions and cancellation
Under UAE law, you have the right to cancel any subscription service at any time. Companies must provide clear, transparent pricing and straightforward cancellation methods. Deliberately obscuring or complicating the cancellation process violates consumer protection regulations. If iScanner fails to honor your cancellation request or continues charging after you have cancelled, you can escalate your complaint to the Federal Authority for Consumer Protection (FACP), the official UAE consumer authority.
Your legal position on refunds and charges
You are entitled to a refund if charges were made without your clear, informed consent or if the service failed to deliver what was promised. The FACP oversees subscription disputes across digital platforms. Filing a complaint costs nothing and carries legal weight. If iScanner refuses a legitimate refund request, you can file a formal complaint with the FACP, which investigates on your behalf and can compel the company to reimburse you.
Protection against unwanted recurring charges
UAE consumer law explicitly protects you against unauthorized recurring charges. If you cancelled your subscription but iScanner continues to bill you, this constitutes a breach of your rights. Document every charge, every cancellation attempt and every communication with iScanner's support team. This evidence strengthens your case if you need to escalate to the FACP or pursue a refund claim.
How to cancel iScanner via the apple app store
If you purchased iScanner through the Apple App Store on your iPhone or iPad, Apple handles the subscription directly, not iScanner. This means you cancel through Apple's settings, and deleting the app or iScanner account will not stop the recurring charge.
Step 1: open apple settings and navigate to your account
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions from the menu.
Step 2: locate iScanner in your active subscriptions
- Scroll through the Subscriptions list to find iScanner.
- If you have multiple subscriptions, this may take a moment; scroll slowly to ensure you locate the correct entry.
- Tap iScanner when you find it.
Step 3: cancel the subscription and confirm
- Tap Cancel Subscription.
- Apple will ask you to confirm your decision; read the on-screen message.
- Tap Cancel again to finalize the cancellation.
- You will receive an immediate on-screen confirmation.
Step 4: verify cancellation and check your email
- Return to Settings > Subscriptions and confirm iScanner no longer appears in the active list.
- Check your Apple ID email address for a cancellation confirmation from Apple.
- Save this email as proof of cancellation; you may need it if a charge disputes arises.
How to cancel iScanner via google play
If you purchased iScanner through Google Play on an Android device, Google handles the subscription, not iScanner. Uninstalling the app will not stop your recurring charge; you must cancel through Google Play settings.
Step 1: open google play and access your account
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
Step 2: navigate to active subscriptions
- Tap Subscriptions from the menu.
- A list of all active subscriptions will appear.
Step 3: select iScanner and cancel
- Find and tap iScanner in the list.
- Tap Cancel subscription.
- Google will ask you to confirm; tap Cancel subscription again.
- An on-screen message will confirm immediate cancellation.
Step 4: verify and save confirmation
- Return to the Subscriptions list and confirm iScanner is no longer active.
- Check your Google Account email for a cancellation receipt from Google Play.
- Keep this receipt for your records.
How to cancel iScanner via email or direct contact
If you purchased iScanner directly through the company website or if you prefer written confirmation of cancellation, contacting iScanner's support team via email is a valid and documented method.
Step 1: prepare your cancellation email
- Write a clear, professional email to iScanner's support team.
- Include your full name, registered email address and account ID (if you have it).
- State explicitly that you wish to cancel your subscription immediately.
- Request written confirmation of the cancellation.
Step 2: send the email and retain proof
- Send your email from the address associated with your iScanner account.
- Screenshot or save the sent email message.
- Create a calendar reminder to check for a response within 48 hours.
Step 3: follow up if necessary
- If you do not receive confirmation within 48 hours, send a follow-up email reiterating your cancellation request.
- Keep copies of all correspondence.
Understanding iScanner pricing and subscription tiers
iScanner offers multiple subscription options, and understanding your plan helps you determine whether refunds apply after cancellation.
| Subscription tier | Billing cycle | Approximate cost (AED) | Key features | Cancellation priority |
|---|---|---|---|---|
| Free version | None | 0 | Basic scanning, limited exports | N/A |
| Monthly premium | Monthly | 20-25 AED | Unlimited scans, cloud storage | High - cancel before renewal |
| Annual premium | Annual | 180-220 AED | All monthly features, discount applied | High - refund possible if within grace period |
| Family plan | Annual | 300-350 AED | Multiple user accounts, shared storage | Medium - verify all users before cancellation |
What happens after you cancel iScanner
Once you cancel, your subscription ends at the conclusion of your current billing cycle; you will retain access until that date.
Immediate access and data retention
After cancellation, you can still use iScanner until your current subscription period ends. You can download or export all your scanned documents in that time. Once the period ends, your premium features lock and you revert to the free version (if available). Cloud storage access may become limited or unavailable, depending on the app's policy.
Verifying cancellation on your billing statement
Check your next billing statement (usually issued 3 to 7 days after cancellation) to confirm no new charge appears. If a charge does appear after you cancelled, contact Yafee immediately and escalate the matter to the FACP. Document the charge, your cancellation date and all communications with iScanner's support team.
Requesting a refund after cancellation
Refunds depend on when you cancelled relative to your billing date and whether iScanner breached its obligations.
Refund eligibility under UAE law
You qualify for a refund if you cancelled within a reasonable grace period before your next charge (typically 24 to 48 hours), or if iScanner failed to deliver promised services. If you cancelled an annual plan within the first 30 days, many app stores offer refunds automatically. Check your App Store or Google Play account for refund options before contacting iScanner directly.
How to request a refund from apple or google
- Open the App Store (Apple) or Google Play and go to Subscriptions.
- Tap iScanner.
- Tap Report a Problem or Request a Refund (wording varies by platform).
- Select your reason (e.g., unwanted charge, service not as described).
- Submit the request and retain the confirmation number.
How to request a refund directly from iScanner
- Email iScanner's support team with your subscription details, cancellation date and reason for the refund request.
- Reference UAE Consumer Protection Law in your email to strengthen your claim.
- Ask for a response within 14 days.
- If iScanner refuses or does not respond, file a complaint with the FACP.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you understand the process, but small errors can delay or complicate the outcome.
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling iScanner from your device will not cancel your subscription or stop recurring charges. The subscription exists independently of the app. You must cancel through the platform where you purchased it (Apple, Google, or iScanner directly). Many users make this error and discover months later that charges continued despite the app being deleted.
Mistake 2: cancelling too close to your billing date
If you cancel within 24 hours of your renewal date, your next charge may already have been processed. Plan your cancellation for at least 48 hours before the renewal date. Check your subscription details to see your exact renewal date before you cancel.
Mistake 3: not saving cancellation confirmations
Screenshot or email yourself every cancellation confirmation message you receive from Apple, Google or iScanner. If a dispute arises later, these confirmations prove you cancelled and provide evidence for the FACP if needed.
Mistake 4: ignoring unexpected post-cancellation charges
If you see a charge after cancelling, contact Yafee's support resources or the FACP within 30 days. Delays weaken your refund claim. Always review your billing statements monthly, especially in the first two months after cancellation.
Comparison: keeping iScanner versus cancelling
Before you cancel, consider whether the subscription genuinely no longer serves your needs.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Document scanning frequency | Multiple times per week or daily | Rarely or never in the past month |
| Cloud storage needs | Need unlimited uploads and backup | Free version storage is sufficient |
| Cost tolerance | Budget accommodates 20-350 AED annually | Subscription costs exceed perceived value |
| Alternative apps available | iScanner offers unique or superior features | Competitor apps offer better value |
| Commitment level | Planning to use consistently for 6+ months | Uncertain future use; prefer to cancel |
Escalation: filing a complaint with the federal authority for consumer protection
If iScanner refuses to cancel, denies a refund or continues charging after cancellation, you have the right to file a formal complaint with the FACP.
When to escalate to the FACP
Escalate your complaint if iScanner does not respond to cancellation requests within 14 days, if charges continue after cancellation, or if a refund request is denied without legitimate reason. The FACP investigates on your behalf at no cost and can compel iScanner to refund your money.
How to file a complaint
- Visit the FACP website (facp.gov.ae) or contact them via phone or in-person office visit.
- Prepare all documentation: cancellation confirmations, billing statements, emails and refund requests.
- Submit a formal complaint detailing the date you cancelled, charges that followed, and iScanner's refusal to cooperate.
- Provide your contact information and preferred communication method.
- The FACP will assign an investigation number and contact you within a specified timeframe.
Cancellation checklist for iScanner subscribers
Use this checklist to ensure your cancellation is complete and documented.
| Action | Completed? | Date completed |
|---|---|---|
| Identify platform where you purchased (Apple, Google, or iScanner website) | [ ] | ___________ |
| Note your subscription renewal date | [ ] | ___________ |
| Submit cancellation request at least 48 hours before renewal | [ ] | ___________ |
| Screenshot or save cancellation confirmation message | [ ] | ___________ |
| Verify subscription no longer appears in active list | [ ] | ___________ |
| Check email for official cancellation receipt | [ ] | ___________ |
| Review next billing statement for unwanted charges | [ ] | ___________ |
| If charge appeared, request refund or file FACP complaint | [ ] | ___________ |
Why yafee guides you through subscription cancellations
Subscription services across digital platforms often rely on user inertia and complicated cancellation processes to retain customers. At Yafee, our mission is to equip UAE consumers with clarity, legal grounding and practical step-by-step guidance so you retain control of your spending and your data. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds and escalate disputes to the FACP when necessary.
Whether you are cancelling iScanner, another app subscription or a recurring service, the principle remains the same: you have legal rights, and you deserve transparent, friction-free cancellation. Yafee provides the legal framework, the procedural clarity and the confidence you need to act decisively. Yafee's approach combines consumer law expertise with practical guidance, ensuring that you understand not only how to cancel, but why your rights exist and how to enforce them if the company resists.
Cancellation should not be difficult or stressful. By following the steps outlined above, preserving your confirmations and knowing when to escalate to the FACP, you protect yourself against unwanted charges and enforce your consumer rights under UAE law. Yafee is committed to making subscription management transparent and straightforward for every consumer in the UAE.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Iscanner?
Join over 30,000 users who already trust us.