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Frequently asked questions
Cancel Tapscanner: The Right Way
How to cancel Tapscanner and stop recurring charges in the philippines
What Tapscanner is and why you might want to cancel
Tapscanner is a mobile document scanning application that transforms your smartphone into a portable PDF scanner. You use it to capture receipts, identification documents, forms, and multi-page papers directly through your camera. The app operates on a subscription model with recurring billing, which means charges continue automatically unless you cancel before your renewal date.
In the Philippines, Tapscanner is sold through the Apple App Store and Google Play Store, with pricing displayed in Philippine pesos (₱). The monthly subscription costs ₱499.00, while the annual plan costs ₱2,490.00. Many users discover too late that simply deleting the app from their device does not cancel the subscription. Your payment method continues to be charged on the renewal date. Yafee specialises in helping consumers navigate subscription cancellations precisely to prevent unwanted charges like these.
Common reasons users cancel Tapscanner in the philippines
You might cancel Tapscanner for several legitimate reasons. The app may no longer align with your workflow, or you may have completed the project you originally needed it for. The recurring cost might strain your budget when you rarely use the scanning feature. Some users discover free alternatives that deliver the same functionality. Whatever your reason, cancelling before the billing cycle renews prevents an unwanted charge from appearing on your next statement.
How recurring billing works with Tapscanner
When you subscribe to Tapscanner, you agree to automatic renewal. The company charges your payment method on the same date each month or year, depending on which plan you selected. Tapscanner's Terms of Service state that your subscription renews automatically unless you cancel before the current billing period ends. The Terms do not clearly specify a cooling-off period or explain what happens to your scanned documents and data after cancellation, which creates uncertainty for users seeking clarity before taking action.
Your consumer rights under philippine law
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This legislation grants you the right to fair and honest transactions, transparent pricing information, and the ability to cancel subscriptions without unreasonable obstacles or hidden fees.
Key legal protections that apply to your subscription
The Consumer Act requires that services be delivered as promised and that recurring charges be transparent and clearly disclosed. If Tapscanner fails to clearly disclose renewal terms, charges you after you cancel, or makes cancellation deliberately difficult, you have legal grounds to file a complaint with the Department of Trade and Industry (DTI). You can request a refund if the company continues to charge you after you initiated cancellation through the proper channel.
Yafee recommends documenting every step of your cancellation attempt. Take screenshots of your subscription status, your cancellation request confirmation, and any emails from Tapscanner support. Save your bank statements showing unwanted charges after you cancelled. This evidence becomes your legal protection if you need to escalate to the DTI or file a dispute with your bank or payment provider.
Your legal position if Tapscanner refuses to cancel
If you cancel through the official channel but continue to be charged, you have two escalation pathways under Philippine consumer law. First, contact Tapscanner support directly with screenshots of your cancellation request and proof of unwanted charges. Give them five business days to respond. If they refuse to acknowledge your cancellation or do not refund you, file a chargeback with your bank or payment provider and report the violation to the DTI. The Department of Trade and Industry investigates complaints against businesses that breach the Consumer Act and can compel refunds and penalties. You do not need a lawyer to file a DTI complaint, and the process is free.
Cancellation methods for Tapscanner subscriptions
Tapscanner offers different cancellation pathways depending on which platform you use to subscribe. Your cancellation method depends on whether you subscribed through the Apple App Store, Google Play Store, or directly through a linked payment method.
Cancel through the apple app store (iPhone or iPad)
If you subscribed to Tapscanner via your Apple account, you cancel directly through the App Store, not through the Tapscanner app itself.
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner (your initials or photo).
- Select Subscriptions from the menu.
- Find Tapscanner in the list of active subscriptions.
- Tap Tapscanner to open the subscription details.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation by tapping Confirm.
- Take a screenshot of the cancellation confirmation page showing the date your subscription will end.
Apple immediately deactivates your subscription. You retain access to Tapscanner features until the end of your current billing period, after which your access terminates and no further charges occur.
Cancel through the google play store (Android)
If you subscribed to Tapscanner via your Google account on an Android device, you cancel through the Google Play Store app or website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions from the dropdown menu.
- Find and tap Tapscanner in your active subscriptions list.
- Tap Cancel subscription at the bottom.
- Select your reason for cancellation from the dropdown menu (this step is optional but helps the company understand user feedback).
- Tap Continue, then Yes, cancel subscription to confirm.
- Save a screenshot showing your cancellation confirmation and the date your subscription ends.
Google immediately processes your cancellation. You keep access to Tapscanner until the end of your current billing cycle. No charges occur after this date.
Cancel via direct payment method or company contact
If you subscribed through a method not linked to Apple or Google accounts, or if in-app cancellation fails, contact Tapscanner support directly.
- Email [email protected] with your request to cancel.
- Include your full name, the email address linked to your Tapscanner account, and your subscription billing date.
- Request written confirmation of your cancellation with the date your subscription will end.
- Save the support team's response email as proof of your cancellation request.
- Monitor your bank statement for the next five to seven business days to confirm no charges appear.
Allow up to five business days for Tapscanner support to respond. If you do not receive confirmation or if charges continue, escalate to your bank or payment provider with your email evidence.
Tapscanner subscription pricing in the philippines
Understanding Tapscanner's pricing structure helps you decide whether the service justifies its cost or whether cancellation is the right choice.
| Plan type | Cost (PHP) | Billing cycle | Features | Best for |
|---|---|---|---|---|
| Monthly premium | ₱499.00 | Monthly renewal | Full scanning, PDF export, cloud sync | Short-term projects |
| Annual premium | ₱2,490.00 | Annual renewal | Full scanning, PDF export, cloud sync | Regular users seeking savings |
| Free version | Free | No renewal | Basic scanning, limited exports | One-off scanning needs |
The annual plan offers better value if you use Tapscanner regularly, saving ₱498.00 compared to 12 monthly subscriptions. However, if you cancel the annual plan mid-cycle, refunds are not guaranteed unless you have not yet passed the initial cooling-off period or unless you escalate through the DTI.
What to do after you cancel Tapscanner
Your cancellation does not end immediately; several steps follow to ensure your account is fully deactivated and no future charges occur.
Verify your cancellation was processed
Within 24 hours of cancelling, log into your Tapscanner account and check your subscription status. You should see a message confirming your cancellation date and the date your access ends. If the subscription still shows as active, contact Tapscanner support again with a screenshot of the problem.
Monitor your payment method
Watch your bank statement or credit card for the next two billing cycles after your cancellation date. If a charge appears after your subscription should have ended, contact your bank immediately and file a chargeback dispute. Provide your bank with your cancellation confirmation screenshot as evidence that you cancelled before the charge occurred. Banks in the Philippines process chargeback disputes within 30 to 60 days.
Retrieve your scanned documents before access ends
If Tapscanner allows data export, download all your scanned documents and PDFs before your access expires. Some apps delete user data immediately upon cancellation, while others retain it for 30 days. Check Tapscanner's data retention policy in the app settings or contact support to clarify. If you lose access to important documents, this becomes evidence for a DTI complaint about inadequate service disclosure.
How to request a refund after cancellation
Refund eligibility depends on when you cancelled, local consumer law, and the app's policy. Yafee advises pursuing refunds methodically through the correct channels.
Refund eligibility under philippine law
The Consumer Act of the Philippines grants you a cooling-off period of 14 days from purchase date for services bought online or through apps. If you cancelled within 14 days of your initial subscription date and have not used the service substantially, you have a legal right to request a full refund. After 14 days, refunds are discretionary unless you can prove the service was not delivered as promised or that charges continued after you cancelled.
Request a refund from Tapscanner
- Email [email protected] with the subject line "Refund request for Tapscanner subscription".
- Include your account email, the date you subscribed, the date you cancelled, and the amount charged (₱499.00 or ₱2,490.00).
- If you cancelled within 14 days, cite the 14-day cooling-off period under the Consumer Act of the Philippines and request a full refund.
- If you cancelled after 14 days, explain why the service did not meet your needs or whether charges continued after you requested cancellation.
- Request a response within 7 business days.
- Save all correspondence and wait for Tapscanner's reply.
Request a refund from your bank or payment provider
If Tapscanner refuses your refund request, contact your bank, credit card company, or payment platform (PayPal, GCash, etc.) directly. Request a chargeback or dispute on the grounds that you cancelled the subscription and should not have been charged. Provide your cancellation confirmation screenshot, the email evidence of your refund request to Tapscanner, and your bank statement showing the disputed charge. Most banks in the Philippines process disputes within 30 to 60 days and refund your money if you provide sufficient evidence of cancellation.
File a complaint with the department of trade and industry
If your bank denies your chargeback or if you want to escalate further, file a complaint with the DTI. The DTI handles consumer complaints against businesses that breach the Consumer Act. You can file online at www.dti.gov.ph or visit your local DTI office. Provide your cancellation proof, refund request emails, and bank statements. The DTI investigates at no cost to you and can order Tapscanner to refund your money and pay penalties for violating consumer rights.
Common mistakes to avoid when cancelling
Cancelling a subscription involves specific procedural steps, and skipping them often leads to continued unwanted charges. Rest assured that following the correct path protects you legally and ensures your cancellation sticks.
Mistake 1: deleting the app instead of cancelling the subscription
Simply deleting the Tapscanner app from your phone does not cancel your subscription. Your bank continues to be charged on renewal dates. You must cancel through the App Store, Google Play, or by contacting support directly. Deletion and cancellation are two separate actions.
Mistake 2: failing to document your cancellation
If you do not take screenshots of your cancellation confirmation, you have no proof if you later need to dispute a charge. Always save the confirmation page showing your cancellation date and the date your access ends. This screenshot becomes your legal evidence if you escalate to your bank or the DTI.
Mistake 3: not monitoring your bank statement after cancelling
Some apps continue charging after users cancel if the cancellation did not process correctly. Check your statement two weeks after your cancellation date and two weeks after your subscription should have ended. If an unwanted charge appears, act immediately by contacting your bank for a chargeback.
Mistake 4: contacting the wrong support channel
If you contact Tapscanner through in-app support instead of the main support email, your request may not reach the billing team. Always email [email protected] or use the official cancellation method through the App Store or Google Play. This creates a paper trail that protects you legally.
Mistake 5: missing the renewal date when you plan to cancel
If you cancel on the day before your renewal date, you may still be charged because the renewal processes automatically at midnight. Cancel at least three to five days before your renewal date to ensure the cancellation processes before the charge hits. Check your subscription details to confirm your exact renewal date.
Comparison of cancellation methods by platform
Choose your cancellation method based on which app store you used when you first subscribed. Using the correct platform ensures your cancellation processes immediately.
| Platform | Cancellation speed | Confirmation method | When access ends | Risk of missed cancellation |
|---|---|---|---|---|
| Apple App Store | Immediate (in-app) | In-app confirmation screen | End of current period | Low |
| Google Play Store | Immediate (in-app) | In-app confirmation screen | End of current period | Low |
| Email support | 5-7 business days | Email confirmation | End of current period or within 7 days | Medium |
Key actions checklist for Tapscanner cancellation
Use this checklist to ensure you complete every step correctly and protect yourself legally throughout the cancellation process.
- Identify your subscription platform: Determine whether you subscribed through Apple App Store, Google Play Store, or direct payment.
- Note your renewal date: Check your subscription details to find the exact date your subscription renews.
- Cancel 3-5 days before renewal: Submit your cancellation request at least three to five business days before renewal to ensure processing before the charge.
- Capture your cancellation confirmation: Take a screenshot of the cancellation confirmation page showing the date your subscription ends.
- Save all support correspondence: If you email support, save their responses and your cancellation request email.
- Monitor your bank statement: Check for unwanted charges in the two weeks after your cancellation date and after your subscription period ends.
- Request a refund if charged: If a charge appears after cancellation, email support with your cancellation proof and request a refund within 7 days.
- File a chargeback if necessary: If support refuses, contact your bank and file a dispute with your cancellation screenshot as evidence.
- Escalate to the DTI if needed: If your bank denies your chargeback, file a complaint with the Department of Trade and Industry at www.dti.gov.ph.
Yafee helps thousands of consumers cancel subscriptions safely
Tapscanner cancellations require precision, documentation, and knowledge of your consumer rights under Philippine law. Yafee specialises in guiding users through subscription cancellation processes with confidence and legal certainty. Whether you cancel through the App Store, Google Play, or direct support, following the steps outlined above protects you from unwanted charges and gives you legal recourse if Tapscanner refuses to honour your cancellation.
Your consumer rights under the Consumer Act of the Philippines are strong. If Tapscanner continues to charge you after you cancel, you have the right to request a refund, file a chargeback with your bank, and escalate to the Department of Trade and Industry at no cost. Document every step, act within the correct timeframes, and keep your evidence safe. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following this methodical approach. Your cancellation request deserves the same professional attention Yafee applies to every consumer protection case.
For more guidance on cancelling other subscriptions or services, visit yafee.com. Yafee provides free, detailed cancellation guides for hundreds of services across the Philippines, supported by current consumer law. Take control of your subscriptions today, and let Yafee ensure your cancellation is processed correctly and fully complies with Philippine consumer protections.
Important warning
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