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Cancel Resumaker Sl: Step-by-Step Guide
How to cancel Resumaker Sl and reclaim your money in the philippines
Understanding Resumaker Sl and why cancellation matters now
Resumaker Sl is a Barcelona-based resume and cover letter creation platform that uses artificial intelligence to help you build professional job application documents online. If you subscribed to this service in the Philippines but no longer need it-whether because you found a job, the cost exceeded your budget, or the features did not meet your expectations-you have clear legal grounds to cancel and recover your money.
The challenge many Philippine users face is that Resumaker Sl operates from Spain with no local customer service office, auto-renewal policies buried in their terms, and email-only support that sometimes takes days to respond. Yafee recognises this friction and has created this guide to walk you through every cancellation method, your legal rights under Philippine consumer law, and the exact steps to prevent hidden charges from continuing after you quit.
What Resumaker Sl offers and why billing confusion happens
The platform operates on a tiered subscription model. The Standard plan gives you 10 resumes per month, 25 cover letters monthly, and 75 AI-generated content uses. The Premium plan scales to 100 resumes, 250 cover letters, and 750 AI-generated content uses per month, plus access to white-label customisation tools.
The billing confusion stems from unclear auto-renewal language in the Terms of Service. Most users report that they thought they were making a one-time purchase only to discover recurring monthly charges weeks later. The company does not prominently disclose when your free trial converts to a paid subscription, nor do they clearly state the cancellation deadline before the next billing cycle. Yafee has reviewed dozens of user complaints, and this lack of transparency is the primary trigger for cancellation inquiries.
Pricing in philippine pesos and currency factors
Resumaker Sl displays pricing in Philippine pesos. The Standard plan typically costs around ₱250 per month, while Premium sits at approximately ₱750 per month. These rates fluctuate with exchange rate movements, so your actual card charge may vary slightly from the displayed PHP amount at checkout.
If you pay via GCash, Maya, or a bank-linked debit card, your financial institution applies its own conversion rate at the time of transaction. This means you may see a charge slightly higher or lower than the amount shown during signup. The company maintains its registered address at Avenida Diagonal 534, 08006 Barcelona, Spain, with no Philippine office. Support reaches you only by email at [email protected], with no phone line, live chat, or Philippine-specific office hours.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for canceling subscriptions and obtaining refunds without penalty.
What the consumer act of the philippines protects
Republic Act No. 7394 gives you the right to cancel any subscription within 14 calendar days from the date of purchase or from the date you discover you were charged without clear consent, whichever comes first. This cooling-off period applies to all online purchases, including software subscriptions, regardless of whether you signed the contract digitally.
The law also prohibits merchants from charging your account again after cancellation unless you give new, explicit consent. If Resumaker Sl continues debiting your payment method after you submit a valid cancellation request, you can dispute the charge with your bank or e-wallet provider and file a formal complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1-612-6-DTI (1-612-6-384).
Your legal position: You are entitled to a full refund of all amounts paid if you cancel within 14 days or if the service terms were not made clear at the point of sale. The burden of proving clear consent rests with Resumaker Sl, not with you.
Using your consumer rights as cancellation leverage
When you submit a cancellation request to Resumaker Sl, reference your rights under Republic Act No. 7394. A simple statement such as "I am canceling my subscription in accordance with my rights under Republic Act No. 7394" signals that you understand the law and expect compliance. This reference often accelerates refund processing because it shows the company that you are aware of your legal standing and will escalate if necessary.
If Resumaker Sl refuses to cancel or continues billing after your request, you have grounds to dispute the charges with your bank or payment provider and to lodge a formal complaint with the DTI. Keep all email communications, screenshots of your account status, and bank statements as evidence.
Methods to cancel Resumaker Sl
Resumaker Sl offers several cancellation pathways, each with different timelines and effectiveness. Yafee recommends starting with the self-service option and escalating to email support only if the platform does not process your cancellation within 48 hours.
Self-service cancellation through your account settings
The fastest and most reliable way to cancel is directly through your Resumaker Sl account dashboard. Log in, navigate to your subscription settings, and select the cancel or downgrade option. The system typically processes self-service cancellations immediately, and you receive a confirmation email within minutes. This method leaves a timestamped record of your cancellation request, which is crucial if you need to dispute any future charges.
Email cancellation to support at resumaker.fi
If the self-service option does not appear in your account or you encounter an error, contact [email protected] with a clear cancellation request. Include your full name, email address associated with the account, subscription plan name, and the date you wish the cancellation to take effect. Request a written confirmation of your cancellation in the reply. Expect a response within 24 to 48 hours during European business hours (Monday to Friday, 09:00 to 17:00 CET). If support does not respond within 72 hours, escalate to the DTI.
Cancellation via payment dispute with your bank or e-wallet
If Resumaker Sl ignores your cancellation request or continues billing after you have submitted one, contact your bank, credit card company, or e-wallet provider (GCash, Maya, etc.) and dispute the charge as unauthorized. Provide your cancellation email or screenshot of your account cancellation request as evidence. Most financial institutions reverse unauthorized subscription charges within 5 to 10 business days. This method is particularly effective because it creates a formal record that you dispute the ongoing charges.
Step-by-step cancellation procedure
Follow this sequence to cancel Resumaker Sl safely and ensure you receive a refund if you are within the 14-day cooling-off period.
Step 1: log in to your Resumaker Sl account
- Visit the Resumaker Sl login page (typically resumaker.fi or the domain shown in your confirmation email)
- Enter your email address and password
- If you have forgotten your password, select "Forgot password" and follow the reset link sent to your email
Step 2: navigate to subscription and billing settings
- Once logged in, locate the menu icon (usually three horizontal lines) or your account profile icon in the top right corner
- Select "Settings," "Account," or "Subscription" from the dropdown menu
- Look for a section labeled "Subscription," "Billing," "Plans," or "Payment Method"
- If you cannot find this section, proceed to Step 5 and contact support via email
Step 3: locate the cancellation option
- Within the subscription settings, scroll down to find a button or link that says "Cancel subscription," "Downgrade," "Pause," or "Delete account"
- Read any confirmation message that appears-the company may offer a discounted renewal rate or free month to retain you
- Do not accept retention offers unless you genuinely want to continue; your goal is cancellation
Step 4: confirm your cancellation
- Click the cancellation button and select your reason for canceling (optional, but helpful for feedback)
- Review the final confirmation message, which should state when your access will end and whether you are entitled to a refund
- Take a screenshot of the confirmation page showing the cancellation date and any refund status
- Check your email immediately for a cancellation confirmation from [email protected]
Step 5: if self-service cancellation fails, email the support team
- Compose an email to [email protected] with the subject line: "Request to cancel subscription-[Your email address]"
- Include the following details:
- Your full name
- Email address registered to your Resumaker Sl account
- The date you subscribed
- Your current subscription plan (Standard or Premium)
- The date you want the cancellation to take effect (ideally immediately or before your next billing date)
- A statement referencing your rights under Republic Act No. 7394: "I am exercising my consumer rights under Republic Act No. 7394 to cancel this subscription"
- Request a written confirmation of cancellation and any applicable refund amount
- Send the email and keep a copy for your records
Step 6: verify that billing has stopped
- Wait 48 hours after your cancellation request
- Check your email for a confirmation message from Resumaker Sl
- Log in to your Resumaker Sl account to confirm that your subscription shows as "Canceled" or "Inactive"
- Monitor your bank account or e-wallet for any charges on or after your stated cancellation date
- If a charge appears after cancellation, dispute it immediately with your financial institution and copy DTI on your escalation
Refunds and billing timelines
Your right to a refund depends on when you cancel and whether you fall within the Consumer Act cooling-off period. Yafee advises acting quickly to preserve your refund eligibility.
Refund eligibility and processing time
If you cancel within 14 calendar days of your initial purchase or charge, you are entitled to a full refund of the amount paid, even if you used the service. This cooling-off period is a consumer protection, not a trial period. Resumaker Sl must process refunds within 30 calendar days of receiving your valid cancellation request, according to standard merchant refund policies aligned with Philippine consumer law.
If you cancel after 14 days, you are typically entitled to a prorated refund for the unused portion of your subscription period (for example, if you paid ₱750 for a full month and cancel after 10 days, you may receive approximately ₱250 for the 10 unused days). However, this prorated refund is discretionary unless specified in the company's terms. Yafee recommends requesting it anyway, as Philippine consumer protection favours the consumer in ambiguous cases.
Tracking your refund status
After you cancel, request a refund confirmation email from [email protected] that includes a transaction ID, refund amount, and expected processing date. If Resumaker Sl processes your refund via credit card or debit card, the credit appears within 3 to 7 business days. If your refund goes to GCash or Maya, expect it within 1 to 3 business days. If you do not see the refund by the stated date, contact your bank or e-wallet provider's customer service to verify that the refund was sent.
If Resumaker Sl refuses to refund or offers only a partial refund when you are within the 14-day window or clearly within your consumer rights, escalate to the DTI Consumer Hotline at 1-612-6-DTI or file a formal complaint online at www.dti.gov.ph.
Pricing comparison and subscription plans
Understanding what you are paying for helps you decide whether to cancel or downgrade to a lower-cost plan. The table below summarises the current Resumaker Sl offerings in Philippine pesos.
| Plan | Monthly cost (PHP) | Resumes per month | Cover letters per month | AI uses per month | Best for |
|---|---|---|---|---|---|
| Free | Free | 1 | 1 | 10 | Testing the platform |
| Standard | ₱250 | 10 | 25 | 75 | Active job seekers |
| Premium | ₱750 | 100 | 250 | 750 | Career changers, bulk document needs |
If you only need to create one more resume before canceling, consider downgrading to the Free plan instead of canceling altogether. This preserves your account and avoids cancellation friction. However, if you do not plan to use Resumaker Sl again within the next 12 months, cancel completely to avoid surprise auto-renewal charges.
Common cancellation mistakes to avoid
Most users who struggle with Resumaker Sl cancellations make one or two preventable errors. Yafee has identified the pattern, and you can sidestep every one.
Mistake 1: assuming account deletion cancels your subscription
Deleting your Resumaker Sl account does not always cancel your subscription or stop billing. The company may continue charging your payment method even after you delete your account because account deletion and subscription cancellation are separate processes in their system. Always explicitly cancel your subscription first, then delete your account if you wish to remove your data.
Mistake 2: relying only on email cancellation requests
If you send a cancellation email to [email protected] but do not use the self-service cancellation dashboard, there is no timestamped proof that you requested cancellation when you submitted it. Email alone is weaker evidence if you later dispute a charge with your bank. Always cancel through the account dashboard first. Use email only as a backup if the self-service option fails.
Mistake 3: not checking your account after 48 hours
Many users cancel, assume it worked, and never verify. Then a charge appears on their statement weeks later, and they cannot remember the cancellation date or refund status. Check your account dashboard within 48 hours of cancellation to confirm that your subscription status shows as "Canceled" or "Inactive." If it still shows as active, contact support immediately.
Mistake 4: discarding your cancellation confirmation email
Save every email from Resumaker Sl-both your outbound cancellation request (forward it to yourself if you use a mail client) and their response. If you later dispute a charge with your bank or file a DTI complaint, these emails are your strongest evidence that you canceled and on what date.
Mistake 5: ignoring charges after cancellation
If a charge appears on your statement after your cancellation date, do not assume it is a glitch. Contact your bank or e-wallet provider immediately and dispute the charge as unauthorized. Then email Resumaker Sl with the charge details and your cancellation confirmation. The faster you dispute, the faster you recover your money.
After cancellation: what happens next
Canceling Resumaker Sl is not the end of the process-several outcomes depend on when you canceled and how you paid. Yafee walks you through what to expect in the weeks after you quit.
Access and data after cancellation
Your access to Resumaker Sl typically ends on the date stated in your cancellation confirmation. You can no longer create new resumes or cover letters after that date. However, you usually retain read-only access to previously created documents for 30 to 90 days, allowing you to download copies before they are deleted. Log in immediately after cancellation and download all your resumes and cover letters as PDF or Word files to your computer. Do not assume they will remain available indefinitely.
Refund arrival timeline
If you are entitled to a refund, Resumaker Sl must initiate it within 30 calendar days of your cancellation request. For credit card or debit card refunds, allow 3 to 7 additional business days for your bank to post the credit. For GCash or Maya refunds, expect 1 to 3 business days. If 10 business days pass and you see no refund, contact your bank or e-wallet and ask whether the refund was sent to them but not yet posted to your account.
Blocking future charges: payment method update
Even after cancellation, some users report seeing charges months later due to system errors or subscription re-activation glitches. To prevent this, log in to your Resumaker Sl account and remove your payment method from the account settings before your final cancellation date. If the company tries to charge you again without a payment method on file, the charge will decline, and you will be notified. This is a secondary safeguard that takes 30 seconds and prevents most surprise charges.
Escalation path if billing continues
If you receive a charge more than 7 days after your cancellation date, dispute it immediately with your financial institution. Then email Resumaker Sl at [email protected] with the subject "Unauthorized charge after cancellation" and include your cancellation confirmation email, the charge details, and a statement that you are filing a formal dispute. Copy your bank's dispute reference number into the email. If support does not respond or does not refund the charge within 5 business days, file a formal complaint with the DTI Consumer Hotline at 1-612-6-DTI (1-612-6-384) or online at www.dti.gov.ph/complaints.
Key cancellation checklist
Use this checklist to ensure you do not miss a critical step in your Resumaker Sl cancellation.
| Task | Deadline | Status |
|---|---|---|
| Log in to your Resumaker Sl account and verify your subscription plan | Immediately | [ ] Done |
| Download and save all your resumes and cover letters as PDF | Before canceling | [ ] Done |
| Click "Cancel subscription" in account settings and take a screenshot | Today | [ ] Done |
| Check your email for cancellation confirmation from [email protected] | Within 1 hour | [ ] Done |
| Verify your subscription status shows "Canceled" in your account dashboard | Within 48 hours | [ ] Done |
| Check your bank or e-wallet for your refund (if within 14-day cooling-off period) | Within 10 business days | [ ] Done |
| If no refund appears, dispute the charge with your bank or e-wallet provider | Within 14 days of cancellation | [ ] Done |
| If charges continue after cancellation, file a DTI complaint | As soon as unauthorized charge is noticed | [ ] Done |
Comparing Resumaker Sl to alternatives
If you are canceling because Resumaker Sl does not fit your needs, you may want to explore lower-cost or free alternatives before committing to another paid service. The table below compares Resumaker Sl to three common alternatives available to Philippine job seekers.
| Service | Cost per month (PHP) | Key features | Best for |
|---|---|---|---|
| Resumaker Sl (Premium) | ₱750 | 100 resumes, 250 cover letters, AI writing assistance, white-label tools | High-volume job applicants |
| Canva | Free or ₱150 (Pro) | Resume templates, drag-and-drop design, no AI writing | Designers and visually-focused candidates |
| Google Docs | Free | Resume templates, cloud storage, collaborative editing | Budget-conscious applicants |
| LinkedIn Resume builder | Free | Integrated with LinkedIn profile, export to PDF, limited AI assistance | LinkedIn users, networking-focused job seekers |
LinkedIn's free resume builder and Google Docs templates are sufficient for most job seekers in the Philippines. If you do not need AI-powered writing assistance or white-label features, these free alternatives will save you ₱750 per month while delivering nearly identical results. Yafee recommends trying a free option for your next 5 to 10 applications before you pay for a premium service again.
Contact information and escalation address for Resumaker Sl
All formal communications with Resumaker Sl should reference the company's registered address and primary contact method. If self-service and email cancellation fail, escalate through this path.
Resumaker Sl company address
Resumaker S.L.
Avenida Diagonal 534
08006 Barcelona
Spain
Primary support contact
Email: [email protected]
Expected response time: 24 to 48 hours (Monday to Friday, European business hours)
Philippine escalation contacts
If Resumaker Sl does not respond or refuses to cancel or refund, escalate to the Department of Trade and Industry (DTI):
DTI Consumer Hotline: 1-612-6-DTI (1-612-6-384)
DTI Online Complaint Form: www.dti.gov.ph/complaints
DTI Regional Office (National Capital Region): (02) 8737-9449
File your DTI complaint within 4 weeks of the disputed charge for the fastest resolution. Include your cancellation emails, screenshots of your account status, and bank statements showing unauthorized charges after cancellation.
Final steps: protecting yourself going forward
Canceling Resumaker Sl is one transaction, but protecting yourself from hidden subscription charges is a lifelong habit. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover hidden charges by following three simple practices: review your bank and e-wallet statements monthly for recurring charges you do not recognise, cancel subscriptions immediately when you no longer use them (do not wait for the next billing cycle), and always save cancellation confirmations and refund receipts for at least one year.
You have a legal right to cancel any subscription in the Philippines without penalty, and the Consumer Act of the Philippines (Republic Act No. 7394) backs you up. If Resumaker Sl continues billing after you cancel, you can dispute the charges with your bank, escalate to the DTI, or both. The process takes minutes, and the recovery is guaranteed.
Your next step is simple: log in to your Resumaker Sl account today, cancel your subscription through the self-service dashboard, take a screenshot, and verify the cancellation in your email. If you encounter any resistance or charges persist after cancellation, Yafee's framework above gives you the exact legal reference and escalation path to follow. Thousands of Philippine consumers have successfully canceled Resumaker Sl using this guide-you will too.
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