Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Justfab, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Justfab in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Justfab
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Justfab subscription with zero hassle
1
Fill in the form
Give us your details and those of your Justfab subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Justfab. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Justfab refuses your cancellation.
Frequently asked questions
Cancel Justfab: Step-by-Step Guide
How to cancel your Justfab VIP membership and stop recurring charges
Understanding Justfab and why filipino customers cancel
Justfab operates as an online fashion retailer built around a recurring VIP membership model. When you enroll, you commit to an automatic monthly charge of approximately ₱2,500 that renews on the 6th of each month unless you skip your billing cycle between the 1st and 5th. This structure catches many Filipino shoppers off-guard: they sign up expecting flexible shopping access, then discover they are being charged every month regardless of whether they use their allowance.
Your VIP membership includes one promotional credit worth up to $80 in store value each month, discounts up to 30% off regular prices, free shipping on orders over $70, and free returns within 60 days. The catch is that unused credits expire 12 months after issue, even after you cancel, meaning unclaimed value simply vanishes. Yafee has identified this expiration trap as one of the top reasons members seek cancellation guidance.
The practical reality for philippines-based customers
If you are in the Philippines, you face specific operational hurdles. The Justfab website can perform slowly when accessed from your location. Local payment options are limited, forcing you to transact in US dollars converted to Philippine pesos at your bank's rate. All customer support routes international through a 24/7 US-based phone line (+1-866-337-0906) and live chat systems. There is no dedicated Philippine support team or language option, which means navigating cancellation requires patience and clear documentation.
When cancellation makes financial sense
You should cancel if you have stopped using your monthly credit, if you prefer to shop on your own schedule without recurring charges, or if you can source similar fashion items at lower total cost elsewhere. Cancelling also prevents accidental charges if you forget to skip your billing cycle before the 6th of each month. The longer you remain a member without using your credit, the more value you forfeit.
Your consumer rights under philippine law
Your rights as a consumer are protected by clear Philippine legislation that applies to all subscription and recurring charge services, including Justfab.
The consumer act of the philippines protects automatic renewal
The Consumer Act of the Philippines (Republic Act No. 7394) explicitly prohibits unfair contract terms, deceptive practices, and non-compliant warranties. Critically, this law requires that companies obtain explicit, informed consent before entering you into automatic renewal agreements. Justfab must provide you with a clear, accessible cancellation mechanism that is as simple as the sign-up process. If the company charges you after you have cancelled, or if they refuse to acknowledge your cancellation request, you have grounds to dispute the charge and pursue a refund through your bank or payment provider.
Your legal position: You have the absolute right to cancel at any time, and Justfab cannot impose penalties, fees, or contractual barriers to exit. Any charge levied after you have cancelled is unauthorized and can be disputed as a fraudulent or wrongful transaction under Philippine banking law.
Escalating a complaint to the department of trade and industry
If Justfab refuses to process your cancellation, continues charging you after you cancel, or does not respond to your cancellation request within a reasonable timeframe, document every communication attempt and file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI takes unauthorized recurring charges extremely seriously and can compel companies to refund charges and cease collection activities. You can also contact the Bangko Sentral ng Pilipinas (BSP) if your concern involves unauthorized card transactions. Keep screenshots of every cancellation attempt, confirmation email, and billing statement as evidence.
How to cancel your Justfab membership: three methods
You have three pathways to cancel: through your online account (fastest and most verifiable), via email (creates written proof), or by telephone (allows real-time confirmation).
Method 1: cancel through your Justfab account online
Logging into your account and cancelling directly is the quickest route and provides an immediate digital confirmation. Follow this procedure step-by-step.
- Open justfab.com in your web browser.
- Click the "Sign In" button in the top-right corner of the homepage.
- If the site loads slowly (common in the Philippines), wait for the full page to render before clicking.
- Enter your email address and password.
- If you cannot remember your password, click "Forgot password?" and follow the reset link sent to your email.
- Complete the password reset before proceeding.
- Navigate to your account settings.
- Click your name or profile icon in the top-right corner.
- Select "My Account" or "Account Settings" from the dropdown menu.
- Locate your membership or subscription settings.
- Look for "Membership," "VIP Status," "Subscription," or "Billing" sections.
- Click the option that shows your current membership status and renewal date.
- Select "Cancel Membership" or "Cancel VIP."
- The platform will ask you to confirm your cancellation and may offer a retention discount.
- Decline any retention offers if you are certain you want to cancel.
- Click the final "Confirm Cancellation" button.
- Capture your cancellation confirmation.
- A confirmation message will appear on screen; take a screenshot.
- Check your email for a cancellation confirmation from Justfab within minutes.
- Save this email in a dedicated folder for your records.
Method 2: cancel via email
Sending a cancellation email creates a timestamped record of your request and is particularly useful if you later need to dispute a charge or escalate to the DTI.
- Compose a cancellation email.
- Use a clear subject line: "Request to Cancel Justfab VIP Membership - [Your Email Address]"
- Include your full name, email address, and account number (if you have it).
- State: "I request immediate cancellation of my Justfab VIP membership. Please confirm this cancellation in writing and ensure no further charges occur."
- Send to the UK office address.
- Address your email to the primary contact: TechStyle Fashion Group Ltd, 210 Euston Road, London, NW1 2DA, UK.
- If that email is unavailable, use the alternative company address: JustFab UK Ltd, 38 St Martin's Lane, London, WC2N 4ER.
- You can also contact Justfab's general customer support email if listed on their website.
- Send the email and keep a copy.
- Note the exact date and time you send the email.
- Save a copy in your records or take a screenshot of the sent message.
- Wait for written confirmation.
- Expect a response within 5-7 business days.
- If you do not receive confirmation within 10 days, send a follow-up email or escalate to customer service by phone.
Method 3: cancel by telephone
Calling Justfab allows you to speak with a representative in real-time and resolve queries immediately, though time zones mean you will likely reach US-based staff during Philippine evening or night hours.
- Prepare your account details.
- Have your email address, full name, and account number ready.
- Note your most recent billing date and amount.
- Dial the US-based customer service line.
- Call +1-866-337-0906.
- This line is available 24/7, but response times may vary.
- Be aware that your call will be charged at your Philippine mobile carrier's international rate unless you use VoIP (such as WhatsApp, Viber, or Skype if available).
- Request cancellation clearly.
- When connected, say: "I want to cancel my Justfab VIP membership effective immediately."
- Provide your account details when asked.
- Repeat your request if the representative offers discounts or alternative plans.
- Confirm the cancellation details.
- Ask for a confirmation number or reference number for your cancellation request.
- Confirm that no further charges will be applied after today.
- Ask the representative to send a written confirmation email to your account email address.
- Document the call.
- Write down the date, time, representative name, and confirmation number immediately after the call.
- Check your email within 2 hours for written confirmation.
Pricing and what you actually pay
Understanding your costs clarifies why cancellation often makes financial sense for Filipino members.
| Component | Monthly cost (USD) | Approximate PHP equivalent | What you receive |
|---|---|---|---|
| VIP membership fee | $49.95 | ₱2,500-2,750 | Your primary monthly charge |
| Promotional VIP credit | Up to $80 value | ₱4,000-4,400 | Monthly allowance; expires after 12 months if unused |
| Discount percentage | Varies | Varies | Up to 30% off regular prices on selected items |
| Free shipping threshold | Orders over $70 | Orders over ₱3,500 | Free shipping; otherwise charged at checkout |
| Return window | N/A | N/A | 60 days for free returns and exchanges |
The key financial risk is that your ₱2,500-2,750 monthly fee is not refunded if you do not use your credit. If you typically purchase items worth less than ₱2,500 per month, you are paying for unused allowance. Yafee recommends cancelling if you consistently underutilize your credit or prefer to shop only during seasonal sales.
After you cancel: what happens next
Once you cancel, specific events follow in sequence; understanding this timeline prevents confusion and ensures you spot any unauthorized charges.
Immediate effects of cancellation
Your VIP membership ends on the date you cancel (or at the end of your current billing cycle if you cancel mid-cycle). No further monthly charges should be applied to your payment method. Your access to member-only discounts and free shipping thresholds ceases when your membership ends. Any unused VIP credit in your account expires 12 months from its issue date, even though you are no longer a member; this credit cannot be recovered after expiration.
Verifying your cancellation worked
Check your account 2-3 days after cancellation to confirm your membership status has changed to "Cancelled" or "Inactive." Monitor your bank statement or credit card for the next 30 days to ensure no charge appears on your next expected billing date. If a charge does appear after you cancel, contact your bank immediately and dispute it as unauthorized. Keep all cancellation emails and confirmation numbers for 12 months; they are your evidence if you need to escalate a dispute.
Requesting a refund for unauthorized charges
If Justfab charges you after you cancel, you have the right to request a refund directly from the company and to dispute the charge through your bank. Contact Justfab by email or phone using the details above and state: "I cancelled my membership on [date]. A charge of [amount] appeared on [billing date], which is unauthorized. I request an immediate refund and confirmation that my cancellation was honored." If Justfab does not refund the charge within 14 days, contact your bank's disputes or chargeback department and provide your cancellation confirmation as evidence. The bank can reverse the charge without Justfab's permission if the charge is truly unauthorized after cancellation.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but small oversights can leave you exposed to continued charges and unresolved disputes. Here is what to watch out for.
Skipping the billing cycle instead of cancelling
Justfab allows you to "skip" your membership for one month without being charged, which pauses your renewal until the following month. Many members confuse skipping with cancelling. If you only skip your cycle on the 1st to 5th of the month, your membership will automatically renew and charge you the following month unless you skip again. True cancellation requires explicitly terminating your membership, not merely skipping one billing period. Always use the language "cancel membership" or "terminate membership" in all communications; never settle for "skip this month."
Assuming cancellation happened after chat or support contact alone
If you reach out via live chat or social media, the representative may acknowledge your request but not process it immediately. Chat conversations are often not permanent records and can disappear if your session ends. Always follow up a chat cancellation with an email confirmation request or a phone call to ensure the cancellation was actually processed in their system. Ask the chat representative to send you a confirmation email before you disconnect from the chat.
Failing to capture written confirmation
If you cancel online and do not take a screenshot of the confirmation message, and then do not receive a confirmation email, you have no proof of cancellation if a charge appears later. Always capture screenshots of confirmation pages, save confirmation emails immediately, and note the date and time. This documentation protects you when disputing unauthorized charges with your bank or escalating to the DTI.
Not monitoring your first billing date after cancellation
Mark your calendar for the date when your next charge should have occurred (the 6th of the month following your cancellation). Check your bank or credit card statement on that date and the day after. If a charge appears, contact Justfab and your bank immediately. Waiting weeks to notice an unauthorized charge weakens your dispute claim and may exceed your bank's dispute window (typically 60-90 days). Yafee advises setting a phone reminder for this date to ensure you monitor the outcome of your cancellation.
Your cancellation checklist
Use this checklist to stay organized and ensure you complete every step correctly.
| Task | Completed? | Notes |
|---|---|---|
| Choose your cancellation method (online, email, or phone) | ☐ | Online is fastest; email creates written proof; phone allows real-time confirmation |
| Gather your account details | ☐ | Email address, password (if cancelling online), and account number |
| Initiate cancellation | ☐ | Complete the cancellation request through your chosen method |
| Capture proof of cancellation | ☐ | Screenshot the confirmation page; save confirmation email |
| Record date, time, and confirmation number | ☐ | Write these down in a document you can reference later |
| Monitor your next billing date | ☐ | Check your statement on and after the 6th of next month |
Key takeaways and legal summary
Cancelling your Justfab VIP membership is your right under Philippine consumer law, and the company cannot impose unreasonable barriers to exit. The Consumer Act of the Philippines (Republic Act No. 7394) guarantees that you can cancel at any time, and Justfab must provide a simple, accessible cancellation mechanism. If the company refuses to cancel or continues charging after you request cancellation, you can escalate to the Department of Trade and Industry, dispute the charges through your bank, or pursue a refund claim.
Choose the cancellation method that best suits you: online if you want speed, email if you need written documentation, or phone if you need real-time clarification. Document every step, save all confirmations, and monitor your billing statement for the next 30-60 days to ensure the cancellation worked. If an unauthorized charge appears after you cancel, report it to your bank immediately and provide your cancellation proof as evidence.
Contact information and mailing addresses
If you need to escalate your cancellation request or file a complaint, use the following contact details.
Justfab cancellation addresses
Primary contact (UK): TechStyle Fashion Group Ltd, 210 Euston Road, London, NW1 2DA, United Kingdom
Alternative address: JustFab UK Ltd, 38 St Martin's Lane, London, WC2N 4ER, United Kingdom
Telephone: +1-866-337-0906 (available 24/7; US-based, so adjust for time zones)
Escalation contacts in the philippines
Department of Trade and Industry (DTI) Consumer Protection Group: File complaints regarding unauthorized charges, refusal to cancel, or deceptive practices. Visit the DTI website or contact your regional DTI office.
Bangko Sentral ng Pilipinas (BSP): Contact the BSP if your dispute involves unauthorized credit card or payment transactions.
Your bank or credit card issuer: Initiate a chargeback or dispute for any unauthorized charges after you cancel.
Why yafee is your resource for subscription cancellations
Justfab is one of dozens of subscription services that trap consumers in recurring charges through complex terms and international barriers. Yafee has helped thousands of consumers navigate cancellations, understand their consumer rights, and recover unauthorized charges by providing clear, step-by-step guidance grounded in actual consumer law. Whether you are cancelling a fashion membership, streaming service, or software subscription, Yafee ensures you know exactly what to do, what your rights are, and how to escalate if a company refuses to honor your cancellation.
Visit Yafee.com today for cancellation guides for hundreds of services, legal frameworks for consumer protection across different jurisdictions, and tools to help you recover refunds and stop unwanted charges. Yafee puts your rights first and your cancellation at the center of every guide we write.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Justfab?
Join over 30,000 users who already trust us.