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Frequently asked questions
Cancel JustFab: The Right Way to Avoid Charges
How to cancel your JustFab membership and stop unexpected charges
Why you should cancel JustFab and understand your position
JustFab operates a negative-option subscription model, meaning you pay a recurring monthly fee (typically AUD $75-85) regardless of whether you purchase items during that billing cycle. The company credits your account with a VIP promotional allowance each month, but any credit you do not spend converts to store credit that expires within 12 months. This structure has caught thousands of Australian consumers off guard, and understanding your legal right to cancel is essential before charges accumulate.
JustFab's billing cycle runs automatically from the first week of each month. Once enrolled, charges continue until you actively cancel your membership. That recurring pattern works in your favour during cancellation if you act before the billing window closes. The earlier you cancel, the sooner you stop the financial drain.
At Yafee, we've guided thousands of consumers through subscription cancellations, and the evidence is clear: those who follow a documented process and understand their legal standing resolve disputes faster and recover unauthorised charges more easily.
Why australian consumers report ongoing frustration
Across consumer complaint boards, social media forums and review platforms, the pattern is consistent: members describe unexpected monthly charges continuing well after they believed they had cancelled, vague communication about billing dates, and difficulty obtaining written proof of cancellation. Some members report that VIP credits were never applied, expired without notice, or were deducted without explanation. These are not isolated incidents; they reflect structural friction in JustFab's cancellation process that you can anticipate and overcome with the right approach.
The positive outcome is that Australian Consumer Law protects you, and Yafee has documented the practical steps that work. Your responsibility is to follow them systematically and maintain records as you proceed.
Your consumer rights under australian law
Australian law gives you specific protections when a company uses unfair contract terms, misleading subscription practices, or continues billing after you cancel. This section outlines the legal framework that supports your cancellation and refund claims.
Protections against unfair subscription terms
Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), JustFab cannot use unfair contract terms that significantly disadvantage you as a consumer. Terms that hide cancellation methods, impose unreasonable notice periods, or obscure eligibility for refunds are potentially unenforceable. If JustFab's published terms make cancellation deliberately difficult, require unnecessary steps, or fail to disclose billing frequency clearly, the Australian Competition and Consumer Commission (ACCC) can investigate and take enforcement action.
Furthermore, the ACCC has prioritised complaints about subscription traps in recent years. If you believe JustFab's cancellation process is deliberately obstructed, you have grounds to lodge a formal complaint with the ACCC. Yafee has seen companies respond quickly once formal legal scrutiny is involved.
Your right to dispute unauthorised charges
If JustFab continues to charge you after you have submitted a documented cancellation request, you have the right to dispute the transaction with your bank or credit card provider. Under the ePayments Code (enforced by the Australian Securities and Investments Commission, or ASIC), your financial institution must investigate disputed charges within 10 business days. You will need proof that you cancelled-which is why keeping a record of your cancellation confirmation is non-negotiable.
Your bank can reverse fraudulent or unauthorised charges if you provide evidence of your cancellation attempt. Consequently, do not rely on a phone call alone. Always obtain written confirmation or a cancellation reference number.
Your legal position on refunds
If you cancel before your billing date, you should not be charged further. If JustFab charges you after cancellation, you have the right to request a refund under the Australian Consumer Law, which requires traders to refund consumers for services not provided. If JustFab refuses, you can escalate to the ACCC or lodge a dispute through your bank. Keep every confirmation email, screenshot, and transaction record to support your claim.
JustFab pricing and what it costs to stay
Understanding the full cost structure helps you decide whether cancellation is the right move and what you stand to save by acting now.
| Billing component | Amount (AUD) | Frequency | Notes |
|---|---|---|---|
| Monthly membership fee | $75-85 | Monthly (auto-renews) | Recommended: cancel before this charges |
| VIP promotional credit | Varies (typically $30-50) | Monthly | Expires after 12 months if unused |
| Shipping (standard) | Free for members | Per order | Included in membership benefit |
| Return shipping | Free for members | Per return | Included in membership benefit |
| Annual cost if you do not cancel | $900-1020 | Per 12 months | Plus unused credit expiry |
Methods to cancel your JustFab membership
JustFab provides three primary cancellation pathways: online via your account dashboard, direct contact with customer service, or postal letter. Each method has different strengths depending on your circumstances.
Method 1: cancel online through your JustFab account
The fastest and most immediately documented method is cancelling through your account settings. Logging in directly allows you to capture screenshot evidence and receive instant confirmation.
- Visit justfab.com and log in with your registered email and password.
- Navigate to your Account Settings (usually found in the top-right menu or profile icon).
- Select Membership Status or Account Management (wording may vary slightly).
- Locate the Cancel Membership button or option and click it.
- Follow any prompts to confirm your cancellation reason (optional feedback).
- Screenshot or note the confirmation page, which will display your cancellation reference number.
- Check your email immediately for a confirmation message from JustFab.
This method is preferable because you receive instant written confirmation and can document the exact date and time. Save the confirmation email and screenshot to a secure folder.
Method 2: contact customer service via phone, live chat, or email
If you encounter technical difficulties with the online process or prefer direct contact, reach out to JustFab's customer service team. Request cancellation explicitly and ask for written confirmation by email.
- Contact JustFab via your preferred channel:
- Live chat: available on justfab.com during business hours
- Phone: check your account settings or previous order emails for the correct support number
- Email: customer service address is typically found in the Contact Us section of the website
- Provide your full name, account email, and membership number (if available).
- State clearly: "I request immediate cancellation of my JustFab membership. Please confirm this cancellation in writing."
- Ask the representative to provide a cancellation reference number and confirm the date your membership will end.
- Request written confirmation be sent to your email address within 24 hours.
- Follow up with an email to customer service summarising the conversation, stating the date and time you called, and asking for written confirmation if you have not received it within one business day.
This method is useful when you have questions about pending charges or VIP credits, but always follow up in writing. A phone conversation alone does not create enforceable proof of cancellation.
Method 3: cancel by registered post letter
Posting a cancellation letter provides the strongest legal evidence if a dispute arises later. Use registered post so you have proof of delivery.
- Write a clear letter stating:
- Your full name and account email address
- Your membership account number (if you have it)
- The date of your cancellation request
- A clear statement: "I request immediate cancellation of my JustFab membership, effective today"
- Your preferred contact email and phone number
- Address the letter to JustFab's customer service postal address. Obtain this from the Contact Us page on justfab.com, or check a previous invoice or packing slip.
- Post the letter by Australia Post registered mail (not standard post) so you receive a tracking number and proof of delivery.
- Keep the Australia Post receipt and tracking number in a secure file.
- Follow up with an email to JustFab customer service after five business days, referencing your registered letter and providing the tracking number.
Registered post creates a legal trail. If JustFab claims it never received your cancellation, you have irrefutable proof.
Timeline and billing cutoffs for cancellation
Timing your cancellation correctly can save you an entire month's fee. Understanding JustFab's billing cycle is crucial.
JustFab typically charges your account during the first week of each month. If you cancel before that charge processes, you will not be billed for the following month. Consequently, if today is the 4th of the month and your charge date is the 5th, cancelling today stops tomorrow's charge. If you cancel on the 6th and the charge has already posted, you will need to request a refund.
Check your account to identify your exact billing date. Most membership platforms display this information clearly on your Account Settings or Billing page. Once you know your date, set a reminder to cancel at least 24 hours before it occurs, giving JustFab's system time to process the cancellation before the charge is applied.
What happens after you cancel
Cancellation is not instantaneous in all systems. Understanding what occurs in the days and weeks following your request prevents confusion and helps you identify unauthorised charges.
Immediate after cancellation
Upon successful cancellation, your JustFab membership status should change to "Cancelled" or "Inactive" in your account dashboard. You will no longer receive promotional emails or alerts about new collections. Existing VIP credits will remain in your account until they expire or you use them before the cancellation takes effect, depending on JustFab's stated policy. Check your confirmation email for the effective cancellation date.
Accessing your account post-cancellation
After cancellation, you typically retain access to your account for 30-90 days to review order history and download invoices. You cannot place new orders unless you rejoin the membership. Do not assume your account has been deleted; simply log in to verify the cancellation status remains active.
Refunds and credit balances
If you have unused VIP credits at the time of cancellation, whether you receive a refund depends on JustFab's terms and Australian Consumer Law. Promotional credits are generally non-refundable. However, if you paid for a membership fee during a month you did not use the service, you may be entitled to a partial refund under the Australian Consumer Law (services not provided to the consumer).
Request a refund in writing if you believe you qualify. Reference the specific unused credit amount, your cancellation date, and the applicable Consumer Law section. Allow 14-21 business days for a response.
Common cancellation mistakes and how to avoid them
Cancellation setbacks are frustrating, but they are also preventable. Here are the most frequent errors Yafee has documented.
Mistake 1: relying on a single cancellation attempt
Sending one cancellation email or making one phone call is not enough. System delays, staff errors, and miscommunication happen. Always use at least two methods: cancel online first, then follow up with an email to customer service within 24 hours, referencing your online cancellation confirmation. This dual approach creates two separate audit trails.
Mistake 2: cancelling without checking your billing date
If you cancel after your monthly charge has posted, you will still be liable for that month's fee. Before cancelling, check the exact date your charge processes. If you are past that date, request a refund as part of your cancellation request. Do not assume the next charge cycle will not occur.
Mistake 3: failing to keep cancellation confirmations
Delete an email, lose a reference number, or forget to screenshot, and you have no proof if a dispute arises. Create a cancellation file: save every confirmation email, take screenshots of your account status before and after, and store the Australia Post tracking number if you post a letter. Keep these files for at least 12 months after cancellation.
Mistake 4: not monitoring your bank account after cancellation
Even with cancellation, unexpected charges sometimes appear. Check your bank statement weekly for the next 60 days. If a charge appears after your cancellation date, contact your bank immediately to dispute it and provide your cancellation confirmation as evidence.
Disputing unauthorised charges and requesting refunds
If JustFab continues to charge you after cancellation, you have specific rights and remedies under Australian law.
Step 1: contact JustFab directly with written evidence
Before escalating, send a formal email to JustFab customer service citing your cancellation confirmation. State: "I cancelled my membership on [date] with reference number [number]. I have been charged on [date] contrary to this cancellation. Please investigate and refund the unauthorised charge within 7 business days." Attach screenshots or the confirmation email. Set a read receipt so you know when they receive it.
Step 2: dispute through your bank
If JustFab does not respond or refuses to refund within 10 business days, contact your bank or credit card provider and request a dispute (also called a chargeback). Provide the bank with your cancellation confirmation, the date of the unauthorised charge, and your correspondence with JustFab. Under the ePayments Code, your bank has 10 business days to investigate.
Most banks can reverse the charge on your behalf if you provide clear evidence of cancellation. The process is free for you.
Step 3: lodge a complaint with the ACCC
If your bank's dispute is unsuccessful or JustFab ignores your refund request, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). You can do this online at accc.gov.au. The ACCC can investigate whether JustFab has engaged in unconscionable conduct or misleading subscription practices. Provide copies of all correspondence, cancellation confirmations, and unauthorised charges. The ACCC's involvement often prompts quick resolution.
Cancellation address and contact details
For postal cancellations or formal written requests, use the following contact method. Obtain the most current postal address from justfab.com's Contact Us page, as addresses may update.
Alternatively, contact JustFab via their website's live chat or email support. Keep all reference numbers and confirmation details for your records.
Summary and next steps
Cancelling JustFab requires three actions: identify your billing date, use at least two cancellation methods (online plus email follow-up), and keep all confirmations in a secure file. Australian Consumer Law protects you against unfair contract terms and unauthorised charges. If JustFab continues to bill you after cancellation, dispute the charge through your bank or lodge a complaint with the ACCC.
Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by following this systematic approach. Document every step, stay persistent, and know that you have legal standing. The faster you cancel, the sooner you stop paying and regain control of your finances.
Start today: log into your JustFab account, check your next billing date, and submit your cancellation using the method that works best for you. Then follow up in writing within 24 hours. Yafee's guides are designed to turn frustration into action, and cancellation into confidence.
Important warning
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