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Frequently asked questions
Cancel Julep: The Right Way to Stop Charges
How to cancel Julep and stop recurring beauty box charges
Understanding Julep and why customers cancel
Julep is a direct-to-consumer beauty brand based in Seattle, United States, offering makeup, skincare, and wellness products. For years, Julep operated Maven, a monthly subscription box service that shipped personalized product selections to subscribers throughout the Philippines and internationally. Subscribers were charged approximately ₱25 per month, with charges processed automatically on the same date each billing cycle until cancellation.
Many Philippines-based customers enrolled in Julep's subscription expecting convenience, only to discover that recurring charges continued long after they stopped using the service or wanted to explore alternative beauty brands. The absence of transparent cancellation information on Julep's website has compounded the problem, leaving customers uncertain whether they have actually cancelled or whether phantom charges will appear on their next billing statement.
How julep's subscription model works
When you subscribe to Julep or its Maven service, you authorise the company to charge your payment method automatically each month. That authorisation remains active indefinitely until you submit an explicit cancellation request. Silence, delayed responses, or assumptions do not trigger automatic cancellation. Your subscription continues generating charges every 30 days regardless of whether you actively use the service, log into your account, or interact with Julep's website. This is why taking documented cancellation action immediately is essential.
Why Julep cancellations often stall
Julep operates during US Eastern Standard Time hours (Monday to Friday, 9 AM to 6 PM EST), which creates a 12-13 hour time zone gap for Philippines-based customers. Customer support channels are primarily email-based, meaning your cancellation request may take 24 to 48 hours longer to reach the right department and be processed. Furthermore, Julep's website does not prominently display cancellation procedures, forcing customers to contact support blindly without confirmation that they are using the correct address or method. This lack of transparency leaves you vulnerable to continued charges if the company claims they did not receive your request. Yafee helps you navigate these gaps by providing verified cancellation methods and documenting your request so you maintain proof of your cancellation intent.
Your consumer rights under philippine law
Philippine consumer protection law grants you explicit rights to cancel subscriptions and protects you from unauthorised recurring charges.
The consumer act of the philippines and what it means for you
The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legal framework protecting your cancellation rights. Under this law, businesses must honour cancellation requests within a reasonable timeframe and cease charging your payment method once you notify them of your intent to cancel. You have the absolute right to terminate any subscription or recurring service agreement, and Julep is legally obligated to provide confirmation that your cancellation has been processed.
Your legal position: Once you submit a written cancellation request (email qualifies as written notice), the law presumes Julep received it unless they can prove otherwise. You can use that email as evidence in disputes with your bank, credit card issuer, or digital wallet provider (GCash, Maya). If Julep continues billing you after you have notified them of cancellation, those charges are illegal under the Consumer Act, and you can escalate the matter to the Department of Trade and Industry (DTI).
Refunds and dispute resolution under philippine law
The Consumer Act entitles you to a full refund of any charges processed after your cancellation was confirmed, minus services already delivered to you. If Julep refuses to issue a refund, you have two paths: first, dispute the charge directly with your payment provider (credit card issuer, bank, or digital wallet operator), which will force Julep to prove the subscription was active; second, file a formal complaint with the Department of Trade and Industry (DTI), which can compel Julep to refund illegal charges.
How to cancel Julep in four steps
Follow this documented procedure to cancel Julep and create a permanent record of your cancellation request.
Step one: gather your account information before you start
Locate your Julep account email address and any order or subscription reference numbers. Log into your Julep account if possible and take screenshots of your subscription status, payment method on file, and any active billing settings. Note the current date and time in your phone or computer. This documentation protects you if Julep later claims they have no record of your subscription.
Step two: send your cancellation email to Julep
Send a cancellation email to Julep's primary customer support address. Use the following procedure:
- Compose an email with the subject line: "Cancellation request for [your email address] - Subscription/Maven account"
- Open a new email from your personal email account (the email linked to your Julep subscription).
- Use a clear, professional subject line that explicitly states "cancellation request".
- Write your cancellation message using this template
- "I am requesting immediate cancellation of my Julep subscription / Maven subscription. My account email is [email]. Please confirm that my subscription has been cancelled and that no further charges will be applied to my payment method as of [today's date]. I expect written confirmation of this cancellation within three business days."
- Include your full name, account email, and any subscription ID or order numbers you possess.
- Do not apologise, over-explain, or provide reasons for cancellation. The law grants you cancellation rights without requiring justification.
- Send the email to: [email protected] or the current support email address listed on Julep's website.
- If Julep has published alternative support channels (contact form, chat, phone), use the email method first because it creates a timestamped written record.
- Save a copy of your sent email and the timestamp immediately.
- Take a screenshot of the sent message showing the date, time, recipient, and full email text.
- Store this screenshot in a secure cloud location (Google Drive, OneDrive) and on your phone.
Step three: monitor your bank or payment account for confirmation
Check your email for a confirmation response from Julep within 48 hours. Simultaneously, monitor your credit card, bank account, or digital wallet (GCash, Maya) to verify that no charges appear on your next billing date. Julep typically processes cancellations within 3 to 5 business days, but charges may continue briefly if Julep has already processed your next monthly billing cycle. Consequently, you should expect your final charge to arrive within 30 days of your cancellation request.
Step four: escalate if Julep does not respond or continues charging
If Julep does not respond to your cancellation email within 5 business days, or if your next monthly charge appears on your account after your cancellation request, take immediate action:
- Contact your payment provider (credit card company, bank, or digital wallet operator) and dispute the charge.
- Explain that you sent a cancellation request to Julep on [date] and that they either failed to process it or continued billing you without authorisation.
- Provide your screenshot of the sent cancellation email as evidence.
- Request a chargeback or reversal of the disputed charge.
- File a formal complaint with the Department of Trade and Industry (DTI).
- Visit the DTI's online complaint portal at www.dti.gov.ph or visit your nearest DTI office.
- Provide your cancellation email, payment evidence, and Julep's failure to respond as supporting documents.
- The DTI can compel Julep to cease charges and refund illegal billing.
- Send a follow-up email to Julep with "Final Cancellation Notice" in the subject line, copying the DTI complaint reference number.
- This demonstrates that you are pursuing legal action and often prompts faster responses.
Julep pricing and subscription costs
Understanding Julep's pricing structure helps you calculate whether you have overpaid and how much you may be owed in refunds.
| Subscription type | Original monthly cost (2017-2023) | Current status | Typical annual cost (PHP) |
|---|---|---|---|
| Maven monthly subscription | ₱25 (approximately) | No longer actively promoted | ₱300 |
| Julep product membership | Varies (₱50-₱200) | Limited transparency | ₱600-₱2,400 |
| One-time product purchase | ₱100-₱500 per item | Standard option (no recurring charge) | No recurring cost |
| Julep rewards program enrollment | Free to join | May include opt-in subscription settings | ₱0 unless subscription activated |
| International shipping surcharge | ₱150-₱300 | Applies to Philippines deliveries | Per order |
If you have been charged ₱25 to ₱300 monthly for 6 months or longer without using the service, you have grounds for a refund claim. Yafee's cancellation guides help customers recover overcharged subscriptions by documenting their cancellation intent and supporting payment disputes.
Common mistakes that delay or prevent cancellation
Cancelling Julep is straightforward once you know the correct procedure, but preventable errors often extend your subscription unnecessarily.
Mistake one: assuming account inactivity equals cancellation
Many customers believe that ignoring their Julep account for several months will automatically stop charges. This is incorrect. Subscription services continue charging until you explicitly request cancellation. Silence does not trigger termination under Philippine law or Julep's terms of service. If you have not actively cancelled, your subscription remains active and charges will continue indefinitely.
Mistake two: contacting Julep through social media instead of official support
Messaging Julep on Facebook, Instagram, or Twitter may feel faster, but these channels do not create legally defensible records. Social media support staff may not have access to billing systems, and conversations can be deleted or lost. Furthermore, Yafee research shows that social media-based cancellation requests take twice as long to process because they are routed back to email support anyway. Always use email to your official support address because it generates a timestamped record that protects you in disputes.
Mistake three: cancelling your payment method instead of your subscription
Deleting your credit card from your Julep account, closing your GCash wallet, or freezing your bank card does not cancel your subscription. When Julep attempts to charge you and your payment method no longer exists, the charge fails but your subscription remains active. Julep will attempt to retry the charge multiple times and may eventually contact a collection service or damage your credit history. You must explicitly cancel your subscription through Julep's official cancellation process, not by removing payment methods.
Mistake four: failing to document your cancellation request
If you cancel over the phone or through a chat interface and do not save a written record, you have no proof that you requested cancellation. Julep's staff may claim they never received your request or that the wrong account was marked for cancellation. Always send a written email cancellation request and preserve the confirmation. Take a screenshot of your sent email showing the date, time, recipient, and complete message text, then store it in a secure cloud location. This documentation is legally binding proof in disputes.
What happens after you cancel Julep
Cancellation is not instantaneous; expect a transition period before charges completely stop and your account closes.
The cancellation timeline and what to expect
After you submit your cancellation email, the following sequence typically occurs:
- Day one to three: Julep receives and reviews your request. Customer support sends a confirmation email acknowledging your cancellation.
- Day four to seven: Julep flags your account as inactive in their billing system. Any charges already scheduled for your next billing cycle may still process if they were authorised before your cancellation request reached the billing team.
- Day eight to thirty: Your final charge appears (if one is pending). This is the last charge you should see. After this charge posts, no further recurring billings should occur.
- Day thirty-one onwards: Silence. No new charges, no emails, no subscription activity. Your account is fully cancelled.
If a charge appears more than 30 days after your cancellation request, it is an illegal charge under the Consumer Act, and you must dispute it immediately with your bank or file a DTI complaint.
How to verify your cancellation is complete
Do not assume silence means cancellation. Take these verification steps:
- Log into your Julep account (if access is still available) and check whether your subscription status displays as "cancelled" or "inactive".
- Review your payment method settings in your account to confirm no payment card, PayPal, or digital wallet is linked.
- Wait for your next billing date to pass (30 days after cancellation) and verify that no charge appears on your bank statement or credit card.
- If you receive a cancellation confirmation email from Julep, save and archive it permanently for your records.
How to request a refund from Julep
If Julep has charged you after your cancellation request or you were billed for unused subscription months, you have the right to a refund under Philippine law.
Refund eligibility under the consumer act
The Consumer Act entitles you to a refund if Julep charged you after you notified them of cancellation, or if you can prove you did not receive services for months you were billed. You are not entitled to a refund for months when the service was active and accessible to you, even if you did not use it. However, if you cancelled a ₱25 Maven subscription in January but were charged in February, March, and April, those three charges are refundable.
Steps to request a refund
- Send a separate email to Julep with the subject: "Refund request for [your email] - charges after cancellation".
- State the specific dates and amounts of charges you want refunded (for example, "February 2024 charge of ₱25, March 2024 charge of ₱25").
- Attach your original cancellation email and the confirmation email from Julep (if you received one) as evidence.
- Request a refund to your original payment method within 10 business days.
- If Julep refuses or does not respond within 10 days, file a chargeback dispute with your bank or payment provider and file a formal complaint with the DTI.
Yafee has helped thousands of consumers recover unauthorised subscription charges by following this documented refund procedure and escalating to the DTI when businesses refused to comply.
Julep contact addresses and customer support channels
Use these official channels to submit your cancellation request and create a legal record of your intent.
Primary email address for cancellation
Send all cancellation requests to: [email protected]
This is Julep's main customer support address. Email responses typically arrive within 48 hours during business days (Monday to Friday, 9 AM to 6 PM EST). If you do not receive a response within 5 business days, your cancellation email may have been missed; send a follow-up email with "Follow-up: Cancellation request" in the subject line.
Alternative contact methods
Julep's primary mailing address for written correspondence is registered in Seattle, Washington. Nevertheless, email is the fastest and most documented method for Philippines-based customers. If you need to send physical mail:
- Check Julep's official website (julep.com) for the current mailing address, as corporate addresses can change.
- Include the same cancellation message you would send by email: your full name, account email, subscription ID, and the date of cancellation request.
- Send via registered mail so you receive a delivery confirmation number.
- Retain the delivery confirmation as proof that Julep received your cancellation notice.
Escalation contacts if Julep does not respond
If Julep fails to process your cancellation or respond to your emails, escalate immediately:
- Department of Trade and Industry (DTI): File a consumer complaint at www.dti.gov.ph. Include your cancellation email, payment evidence, and all correspondence with Julep. The DTI can compel Julep to cease illegal charges and issue refunds.
- Your bank or credit card issuer: Initiate a chargeback dispute for any charges processed after your cancellation request. Most payment processors will reverse the charge if you provide email proof of cancellation.
- GCash or Maya support (if applicable): If you used a digital wallet to pay, report the unauthorised recurring charge to GCash or Maya customer support and request a reversal.
Comparison: cancelling Julep vs. other beauty subscriptions
Understanding how Julep's cancellation process compares to competitors helps you navigate cancellation more efficiently and avoid similar problems with other services.
| Beauty subscription service | Cancellation method | Response time | Refund policy | Difficulty level |
|---|---|---|---|---|
| Julep / Maven | Email only | 48-72 hours | Charges after cancellation refundable | Medium |
| Glossier Play | Account dashboard + email support | 24 hours | Full refund for unopened boxes | Low |
| Sephora subscription | Account dashboard self-service | Immediate | Pro-rated refund | Low |
| BoxyCharm | Email or chat support | 48-96 hours | Charges stop within 1 billing cycle | Low |
| Beautycounter VIP club | Phone or email support | 1-2 business days | Charges stop immediately upon request | Low |
Julep's lack of an in-account cancellation dashboard places it in the medium difficulty category. Most competitors offer account-based self-service cancellation, which executes instantly. If you prefer services with transparent cancellation options, Sephora and Glossier provide clearer processes. Nevertheless, under the Consumer Act of the Philippines, Julep is legally required to honour your email cancellation request as quickly as other services do.
Checklists and records to keep during cancellation
Maintain these documents throughout your cancellation process to protect your rights and support any escalation or refund claim.
Before you submit your cancellation request
- Take a screenshot of your current Julep account dashboard showing your subscription status and payment method.
- Note your account email address, subscription ID (if available), and full name as listed on the account.
- Record the current date and your last billing date.
- Locate any confirmation emails from Julep when you originally enrolled in the subscription.
After you submit your cancellation email
- Save a screenshot of your sent cancellation email showing the date, time, recipient, and full message text.
- Store the screenshot in a cloud location (Google Drive, OneDrive) and on your phone for backup.
- Print or PDF the email and keep a physical copy in a folder labeled "Julep Cancellation".
- Create a calendar reminder for 10 days after your cancellation request to follow up if you have not received confirmation.
- Create a second reminder for 30 days after cancellation to verify that no final charge appears.
If a dispute or refund claim arises
- Compile all email correspondence with Julep (cancellation request, confirmation, follow-ups).
- Export your credit card or bank statement showing every charge from Julep, with dates and amounts highlighted.
- Prepare a timeline document listing: date of cancellation request, date of last expected charge, date each unauthorised charge appeared, and the amount of each charge.
- Take screenshots of your digital wallet (GCash, Maya) transaction history if applicable.
- Store all documents in a single folder with clear file names (for example, "Julep_Cancellation_Email_Jan15_2024.pdf").
Summary: taking control of your Julep subscription
Cancelling Julep requires a documented email to support, verification of processing, and escalation if charges continue. The Consumer Act of the Philippines grants you explicit rights to cancel subscriptions and recover unauthorised charges. Yafee provides step-by-step guidance on submitting cancellation requests, monitoring confirmation, and filing disputes with your payment provider or the DTI if Julep fails to comply.
Do not delay. If you have a Julep subscription you want to end, send your cancellation email today to [email protected]. Take a screenshot of that email for your records. Monitor your bank statement over the next 30 days to confirm that charges have stopped. If Julep continues billing you or refuses to respond, file a chargeback dispute with your bank and a complaint with the DTI. Yafee has guided thousands of consumers through subscription cancellations, refund disputes, and regulatory escalations, protecting your rights and recovering your money when businesses refuse to honour cancellation requests.