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Cancel JustFab: The Right Way
How to cancel JustFab in the UK: your rights, refunds, and step-by-step instructions
Understanding JustFab and why you might want to cancel
JustFab is a subscription-based fashion retailer that operates a VIP membership model, offering UK customers access to curated clothing, footwear, and accessories delivered through a monthly subscription. When you join, you commit to a recurring payment cycle that charges your account automatically each month, whether or not you've made a purchase. This model works brilliantly for fashion enthusiasts who engage actively with their accounts, but it can become frustrating if you lose interest or find the monthly costs unsustainable.
The good news is that cancelling JustFab is entirely within your legal rights as a UK consumer. You are not locked in indefinitely, and you have multiple routes to end your subscription. At Yafee, we have guided thousands of UK consumers through cancellations just like this one, and we know exactly where the pitfalls are. Whether you are cancelling because you have overspent, discovered cheaper alternatives, or simply no longer need the service, this guide will walk you through every option available to you.
What JustFab's membership actually costs you
JustFab's pricing structure revolves around a monthly membership charge that is applied automatically to your registered payment method. This charge is typically non-negotiable and happens on the same date each month, regardless of whether you have actively shopped. The membership credit you receive can be applied toward purchases, but if you do not use it, it does not roll over to the next month. Many subscribers find themselves paying month after month without fully realising the cumulative cost until it is too late.
Here is a realistic breakdown of what you might spend:
| Membership tier | Typical monthly cost (GBP) | Credit included | Annual total (if active) |
|---|---|---|---|
| Standard VIP | £29.95 | £30 credit | £359.40 |
| Premium VIP | £49.95 | £50 credit | £599.40 |
| Total without active cancellation | Up to £60 per month in charges you may not recall | ||
The key thing to remember is that you are entering a recurring payment agreement. Once you have signed up, Yafee recommends treating cancellation as a priority if the service no longer serves you, because every month you delay is another charge against your account.
Should you cancel right now
Before you proceed with cancellation, consider whether you are within your 14-day cooling-off period. If you joined JustFab fewer than 14 days ago, you can cancel with a full refund without any penalty. Beyond that window, you can still cancel immediately, but JustFab can charge you for the current billing period up to the date of cancellation. Knowing this distinction will help you understand what outcome to expect once your cancellation is processed.
Your consumer rights when cancelling JustFab
UK law is firmly on your side when it comes to subscription services, and understanding your rights transforms cancellation from a frustration into a straightforward process.
The consumer rights act 2015 and distance selling rules
As a UK-based consumer, you are protected by the Consumer Rights Act 2015, which governs all distance sales (including online subscriptions). This legislation gives you the right to cancel a contract within 14 days of entering the agreement, with very few exceptions. After that period, you can still cancel a subscription at any time, but the company can apply charges up to the end of your current billing period.
The Consumer Contracts Regulations 2013 (now incorporated into UK law post-Brexit) also applies to JustFab. These regulations mean that JustFab must provide you with clear cancellation information before you commit to membership. If they have failed to do this adequately, you may have grounds for a complaint with your payment provider or the appropriate consumer authority.
Your legal position
Under the Consumer Rights Act 2015, you have the absolute right to cancel any subscription contract at any time. JustFab cannot refuse your cancellation or impose unreasonable barriers to exit. If the company fails to process your cancellation request within a reasonable timeframe (typically 30 days), you can escalate the matter to the Citizens Advice Consumer Service or your payment provider. You are entitled to receive confirmation of your cancellation in writing, either by email or post, within 14 days of submitting your request.
The recurring payment trap and how to escape it
JustFab operates on what is called a "negative option" arrangement. This means you are automatically charged each month unless you actively cancel. This structure is legal under UK law, but only if JustFab has obtained your express informed consent before charging you and provides you with clear, accessible cancellation instructions. If you have not received these, you have a legitimate complaint to lodge with the Financial Conduct Authority or your bank.
How to cancel JustFab: your available methods
JustFab offers three distinct routes to cancellation, each with different timescales and likelihood of immediate confirmation. Yafee recommends using the online method first because it provides instant proof of your request.
Method one: cancel online through your JustFab account
This is the fastest and most transparent route. You will receive immediate confirmation and a cancellation reference number, which protects you if a dispute later arises.
- Log in to your JustFab account using your email address and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page.
- Navigate to "My Account" or "Account Settings", usually found in the top right corner or in a menu bar.
- Look for a section labelled "Membership", "Subscription", or "Billing".
- Select "Cancel Membership" or "End Subscription".
- JustFab may ask you why you are cancelling; this is optional feedback only and does not affect your cancellation.
- Confirm your cancellation request by clicking the final confirmation button.
- Read any final message from JustFab carefully to understand when charges will stop.
- Screenshot or download your cancellation confirmation page.
- Email this confirmation to yourself as a backup record.
Method two: cancel via the JustFab mobile app
If you prefer to cancel on your phone or tablet, the app provides the same functionality as the website.
- Open the JustFab app on your iOS or Android device.
- Update to the latest version if you receive a prompt.
- Tap on your profile icon, usually located at the bottom right of the screen.
- This may be labelled "Account" or show your initials.
- Scroll down to find "Membership Settings" or "Subscription".
- Tap to open this section.
- Select "Cancel Membership" and confirm your request.
- The app will display a confirmation message with a reference number.
- Take a screenshot of the confirmation screen for your records.
- Forward this to your email address immediately.
Method three: cancel by post to JustFab headquarters
If you prefer a paper trail or suspect JustFab may not honour an online cancellation, sending a written cancellation request by post creates a legally binding record. This method takes longer but provides the strongest evidence of your intent to cancel.
- Write a clear letter stating your intention to cancel your JustFab subscription.
- Include your full name, email address, and the email address registered with your JustFab account.
- State the date you wish the cancellation to take effect (this can be immediate).
- Request written confirmation of cancellation within 14 days.
- Send your letter by Special Delivery or Recorded Delivery (Royal Mail) to the following address:
- JustFab Customer Services, 45 Gresham Street, London, EC2V 7BQ, United Kingdom
- Request a proof of delivery receipt from the postal service.
- Keep a copy of your letter and the delivery receipt indefinitely.
- If JustFab later disputes your cancellation, you will have proof of when your request arrived.
- Wait for written confirmation from JustFab within 14 days.
- If no confirmation arrives within this period, contact Citizens Advice or your bank to escalate the matter.
Understanding JustFab's refund policy and timeline
Your refund entitlement depends entirely on whether you are within the 14-day cooling-off period and whether you have already received goods.
Refunds within the first 14 days
If you cancel within 14 days of your initial purchase or membership activation, you are entitled to a full refund under Consumer Rights Act 2015 protection. This refund must be processed without penalty or deduction. JustFab has 14 days from the date of your cancellation request to return the money to your original payment method. If you have received any clothing or accessories, you may need to return these at your own expense unless JustFab has provided a prepaid return label.
Refunds after day 14
Once your cooling-off period has ended, you lose the automatic right to a refund. However, you can still cancel your membership immediately. In this case, JustFab can charge you for the current billing month up to the date your cancellation takes effect. Any membership credit you have not spent will typically be forfeited, as it is provided only for active members. Yafee recommends checking the balance of your membership credit before cancelling, and using it for a final purchase if the amount is substantial.
How to claim a refund if JustFab refuses
If JustFab denies your refund within the 14-day window or fails to process your cancellation within a reasonable timeframe, you have consumer protection routes available to you.
- Contact JustFab customer service and request a written explanation of why your refund has been refused.
- Request this response within 7 days.
- If JustFab does not respond or refuses to honour your rights, contact your bank or card provider.
- File a chargeback or dispute claim, providing your cancellation confirmation as evidence.
- If the bank declines to intervene, escalate to the Citizens Advice Consumer Service.
- They will contact JustFab on your behalf and investigate whether the company has breached Consumer Rights Act 2015.
What happens after you cancel your JustFab subscription
Cancellation is not immediate in every case, and understanding the post-cancellation timeline will help you avoid unwanted charges.
When your charges will stop
In most cases, JustFab will process your cancellation on the same day you submit your request online. Your membership will remain active until the end of your current billing cycle, and you will not be charged on your next renewal date. For example, if your billing date is the 15th of each month and you cancel on the 1st, you will have access to your account until the 14th, and no further charge will occur on the 15th.
Confirming your cancellation in writing
Within 3-5 days of cancelling online, you should receive a confirmation email from JustFab to the address associated with your account. Check your spam or junk folder if this does not arrive in your inbox. If you have not received written confirmation within 7 days, contact Yafee for guidance on how to escalate your complaint.
Accessing your account after cancellation
After you cancel, your JustFab account may remain visible to you for a limited period (often 30 days). You will still be able to view your order history and download invoices. Once this grace period ends, JustFab will archive your account, and you will no longer be able to log in. If you need to retain records of your purchases for warranty or dispute purposes, download your order history and invoices before the archive date.
Common mistakes to avoid when cancelling JustFab
Cancellation is straightforward, but small errors can delay your exit or leave you vulnerable to unexpected charges. Here are the pitfalls that Yafee sees most often, and how to sidestep them.
Assuming cancellation happens automatically
Many subscribers believe that simply stopping their use of JustFab will end their subscription. This is false. JustFab will continue to charge you every month until you actively submit a cancellation request. Do not wait for the company to reach out; you must initiate the cancellation yourself.
Cancelling through customer service chat without confirmation
If a JustFab customer service representative tells you via live chat that your subscription is cancelled, do not rely on this alone. Chat conversations are easily deleted or disputed later. Always follow up with an online cancellation through your account settings or a formal written request by post. This creates an undisputable record that protects you if a charge appears on your statement after you believed you had cancelled.
Forgetting to screenshot your cancellation confirmation
If you cancel online, JustFab displays a one-time confirmation page. If you do not take a screenshot or save this page, you will have no immediate proof of your cancellation request. This becomes critical if you later need to dispute a charge with your bank. Always capture a screenshot before closing your browser, and email it to yourself as a backup.
Cancelling just before your billing date
If your billing date is tomorrow and you cancel today, JustFab will likely still charge you tomorrow because the cancellation may not process in time. To avoid a final unwanted charge, cancel at least 3-5 days before your billing renewal date. Check your account settings to find the exact date your membership renews each month.
Not checking for pending refunds
After you cancel within the 14-day window, a refund is issued to your original payment method. This refund can take 5-10 business days to appear in your bank account, depending on your bank's processing speed. Do not assume the money is lost if it does not arrive immediately. Yafee recommends setting a calendar reminder to check your bank account 10 days after your cancellation request, then contact JustFab if the refund has not arrived.
Pricing and annual cost comparison: why cancellation matters
To understand the true financial impact of staying subscribed versus cancelling, consider this realistic comparison of annual spend across different scenarios.
| Scenario | Monthly charge (GBP) | Annual cost | Use level |
|---|---|---|---|
| Active Standard member | £29.95 | £359.40 | Uses credit each month |
| Passive Standard member (no active use) | £29.95 | £359.40 | Does not use credit; money wasted |
| Active Premium member | £49.95 | £599.40 | Uses credit each month |
| Passive Premium member (no active use) | £49.95 | £599.40 | Does not use credit; significant wasted spend |
| Cancelled member (mid-cycle) | £0 | £0 | No further charges |
| Saving by cancelling (Standard, mid-year) | £149.75 per year saved by cancelling at mid-year point | ||
If you have been passive (not using your membership credit), you are essentially throwing away money every month. Cancelling immediately saves you approximately £150 per year for a Standard membership, or £250 annually for Premium. This saving alone justifies the 5 minutes required to complete your cancellation through Yafee's step-by-step guidance.
What to do if JustFab refuses to cancel your subscription
Refusal to cancel is rare, but if JustFab ignores your cancellation request or claims there is a dispute, you have statutory remedies available under UK consumer law.
Step one: escalate within JustFab
Contact JustFab's customer service team by email (do not rely on chat) and clearly state that you have submitted a cancellation request and have not received acknowledgement. Provide the date and method of your cancellation (online, app, or post). Request written confirmation of your cancellation status within 7 days.
Step two: escalate to your bank or card provider
If JustFab does not respond within 7 days, contact your bank directly. Inform them that you have requested a subscription cancellation but have not received confirmation, and ask them to monitor your account for unauthorised charges. Most banks can place a temporary block on recurring charges from a specific merchant while they investigate.
Step three: file a complaint with the citizens advice consumer service
The Citizens Advice Consumer Service is the UK's official dispute resolution body for consumer complaints. You can lodge a complaint if JustFab has breached the Consumer Rights Act 2015 by failing to cancel your subscription or refusing to refund you within the 14-day window. The service will investigate at no cost to you and can compel JustFab to respond. Visit their website (citizensadvice.org.uk) to file your complaint online.
Step four: file a chargeback with your payment provider
If all else fails and an unauthorised charge appears on your statement after your cancellation request, you can file a chargeback (also called a dispute claim) with your bank. Provide your cancellation confirmation (screenshot, email, or postal receipt) as evidence that you requested cancellation. The bank will investigate and typically issue a refund within 30 days if your claim is valid. This action may result in the merchant closing your account permanently, but protects your finances in the interim.
Frequently asked questions about your cancellation
Will i lose access to my account immediately after cancelling
No. After you cancel, your account remains active until the end of your current billing cycle. You can continue to browse your order history and access your account dashboard. Once your billing period ends and you are not charged, your account will be archived and you will no longer be able to log in.
Can i pause my subscription instead of cancelling
JustFab does not offer an official pause or suspension option. Your only choices are to remain an active member or to cancel entirely. If you think you might rejoin later, cancelling is the safest route; you can always reactivate a new membership whenever you wish.
Do i have to return my last shipment to get a refund
If you are cancelling within 14 days and have received goods, you are required to return them at your own expense unless JustFab has provided a prepaid return label. Once you return the goods (with proof of delivery), JustFab must refund you in full. If you are cancelling after 14 days, you have no refund rights, so return is not necessary.
What happens to my membership credit if i cancel
Any unused membership credit is forfeited when you cancel. JustFab does not pay out remaining credit as a cash refund. Before cancelling, check your account balance and consider using any remaining credit for a final purchase if the amount is worthwhile.
How long does a refund take
JustFab has 14 days from the date of your cancellation request to process a refund. The refund is issued to your original payment method, and your bank typically takes a further 5-10 business days to credit the money to your account. In total, expect 20 days from cancellation to seeing the money in your bank account.
Checklist: your cancellation action steps
Use this checklist to ensure your cancellation is watertight and you have protected yourself against future disputes.
- Check today's date and count how many days have passed since you joined JustFab. If fewer than 14 days, note that you are eligible for a full refund.
- Log into your JustFab account and navigate to your account settings or membership section. Note your billing renewal date.
- If your billing date is within the next 3 days, consider cancelling immediately to avoid a final charge. Otherwise, you can cancel at any time.
- Select "Cancel Membership" and confirm your request by clicking the final button.
- Take a screenshot of your cancellation confirmation page, which should display a reference number or confirmation message.
- Email this screenshot to yourself with the subject line "JustFab Cancellation Confirmation - [Date]" as a backup record.
- Set a calendar reminder for 7 days from now to check for a confirmation email from JustFab.
- Set a second calendar reminder for 20 days from now to check your bank account for a refund (if you cancelled within 14 days).
- If you do not receive email confirmation within 7 days or a refund within 20 days, contact Yafee for escalation guidance.
- Once your final billing cycle ends and you are no longer charged, your cancellation is complete.
Key takeaways and your next steps
Cancelling JustFab is your legal right under the Consumer Rights Act 2015, and the process takes fewer than 5 minutes when you use the online method. You are protected by robust UK consumer law: within 14 days of purchase, you have an unconditional right to a full refund; after that point, you can cancel at any time with charges applied only to the end of your current billing cycle. By cancelling online through your account settings and taking a screenshot of your confirmation, you create a watertight record that protects you if any dispute arises with JustFab or your bank later on.
Do not delay. Every month you remain subscribed without actively using your membership credit is £30 to £50 wasted. If you have decided that JustFab no longer meets your needs, follow the steps outlined in this guide today. Yafee has helped thousands of consumers cancel their subscriptions successfully, and our guidance applies equally to your situation. If you encounter any resistance from JustFab, the Citizens Advice Consumer Service and your bank are ready to escalate on your behalf at no cost to you. Your cancellation is legally binding, and you are entitled to the outcome described here.