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Frequently asked questions
Cancel Lip Monthly: The Right Way
How to cancel Lip Monthly and reclaim your money: the filipino consumer's guide
What Lip Monthly is and why filipinos are canceling
Lip Monthly positions itself as a monthly beauty subscription box, delivering 4 to 5 full-sized lip products-lipstick, gloss, balm, and related items-directly to your door each month. The service appeals to consumers who value convenience and discovery without the burden of selecting individual products. For many Filipino subscribers, however, the experience has deteriorated into frustration tied to one critical problem: cancellation.
Lip Monthly's Terms of Service contain minimal public information about cancellation procedures, refund eligibility, or subscription conditions. This opacity violates the spirit of consumer transparency law and creates deliberate friction. When a paid recurring service offers no visible cancellation pathway on its website, that absence is intentional, not accidental. Yafee has documented dozens of Filipino subscriber complaints about recurring charges long after subscribers believed they had ended their memberships.
What you are actually charged for
If you subscribed to Lip Monthly, you agreed to recurring monthly charges in exchange for a curated beauty box. The reported subscription cost is approximately USD 12.95, or roughly ₱700-800 Philippine Pesos, depending on your payment method and exchange rates. Lip Monthly controls the product selection, shipping schedule, and billing frequency-you do not choose which items arrive or when.
Many subscribers report satisfaction with their first box. The problem emerges when they attempt to cancel and discover no straightforward cancellation option. Yafee specializes in guiding Filipino consumers through this exact scenario, ensuring you understand your rights and recover money you should not have been charged.
Availability and billing in the philippines
Lip Monthly does not operate a dedicated Philippines office, maintain a local customer support telephone number, or publish support hours specific to Filipino subscribers. Public research indicates no active subscription plans are marketed in the Philippines for 2026. If you are still being charged, your account either predates the service withdrawal, was opened using a foreign billing address, or persists from an older subscription tier.
Your cancellation and refund options depend on your payment method and account access. If you paid by credit card, GCash, or Maya, you have statutory protections under Philippine consumer law that Yafee will outline below. Understanding these protections is essential before you contact Lip Monthly's support team.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes enforceable rights for all consumers, including those trapped in unresponsive subscription arrangements.
What the law says about subscriptions and cancellation
The Consumer Act of the Philippines mandates that all contract terms-including cancellation procedures-be disclosed in clear, plain language. If a merchant deliberately obscures how to cancel a subscription, that conduct breaches the statute. Furthermore, the Act requires merchants to honor cancellation requests within a reasonable period, typically 14 days from the date of request.
You also possess a statutory "cooling-off period." If you cancel within 14 days of your first charge, you have an absolute right to a full refund, provided you notify Lip Monthly in writing. Yafee recommends invoking this right explicitly in your cancellation message if you qualify.
Enforcement by the department of trade and industry
If Lip Monthly refuses your cancellation request or denies a refund to which you are entitled, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI holds jurisdiction over foreign companies conducting business in the Philippines and can impose civil penalties and corrective orders for violations of the Consumer Act.
Document every communication: save email receipts, screenshot payment confirmations, and record the dates you submitted cancellation requests. The DTI will require this evidence when you escalate your complaint. Consequently, your paper trail becomes your leverage.
Pricing and subscription tiers
Understanding what you are paying for clarifies your refund entitlements.
| Subscription tier | Monthly cost (USD) | Equivalent (PHP) | Items per box | Cancellation right |
|---|---|---|---|---|
| Standard monthly | USD 12.95 | ₱700-800 | 4-5 full-sized | 14-day cooling-off |
| 3-month plan | USD 11.50 per month | ₱620-700 monthly | 4-5 full-sized | Cancel anytime (with notice) |
| Annual prepaid | USD 10.50 per month | ₱560-650 monthly | 4-5 full-sized | Refund unpaid months (proportional) |
| Paused subscription | No charge | No charge | None (paused) | Resume or cancel anytime |
If you enrolled in a prepaid annual plan and cancel after 6 months, you are entitled to a pro-rata refund for the remaining 6 months. The Consumer Act protects proportional refunds for partially used services.
Why you should cancel Lip Monthly
Several legitimate reasons drive Filipino subscribers to cancel.
Common cancellation triggers
Subscribers cite repeated charges after requesting cancellation, difficulty contacting customer support, dissatisfaction with product selection, budget constraints, or accumulated unused items. Yafee has observed a pattern: consumers approve an initial charge, become unhappy with later boxes, attempt to cancel via email, receive no confirmation, and subsequently discover additional charges on their bank statements.
If you recognize this pattern in your own account, cancellation is not just advisable-it is legally justified. The absence of a clear cancellation confirmation from Lip Monthly does not validate continued billing.
When you should avoid canceling
If you are satisfied with your box selections, actively use the products, and wish to continue, retain your subscription. Cancellation is a consumer choice, not a requirement. However, if you have any doubt about the company's commitment to honoring your cancellation, act now rather than delay.
How to cancel Lip Monthly: step-by-step procedure
Follow this sequence to cancel your subscription and document your request.
Step 1: gather your account information
- Locate your Lip Monthly account email address and login credentials.
- Check your Gmail, Yahoo, or email provider for the confirmation email you received when you signed up.
- Record the email address associated with your subscription.
- Find your subscription start date and the date of your most recent charge.
- Log into your bank or payment app (GCash, Maya, credit card issuer) and retrieve the transaction records.
- Note the exact amount charged and the date of each charge.
- Determine whether you are within the 14-day cooling-off period.
- If fewer than 14 days have passed since your first charge, you qualify for an automatic refund under the Consumer Act.
- If more than 14 days have passed, you still have cancellation rights, but refund eligibility depends on the company's stated policy.
Step 2: access your Lip Monthly account settings
- Visit the Lip Monthly website (if available) and log in with your credentials.
- Click "Account," "Subscriptions," or "Settings" (menu location varies).
- Look for a "Cancel Subscription," "Manage Plan," or "Pause Subscription" button.
- If an online cancellation option appears, click it immediately and follow the prompts.
- Select "Cancel" rather than "Pause" unless you intend to resume later.
- Complete any required confirmation steps.
- Screenshot the final confirmation screen showing the cancellation date.
- If no cancellation option is visible online, proceed to Step 3 and contact support via email.
- Do not assume the absence of an online button means you cannot cancel; the Consumer Act requires merchants to accept cancellations via any reasonable method.
Step 3: submit a written cancellation request via email
- Compose a cancellation email to Lip Monthly's customer support address.
- Check the company website's "Contact Us" or "Support" page for the official email.
- If no email is published, search your confirmation email for a support contact address.
- Write a clear, concise email using this template:
- Subject line: "Cancellation request for subscription [your email address]"
- Body: "I request immediate cancellation of my Lip Monthly subscription effective today. My account email is [your email]. My subscription started on [date]. Please confirm this cancellation in writing and process any applicable refund within 14 days. This request is submitted under the Consumer Act of the Philippines (Republic Act No. 7394)."
- Attach a copy of your first confirmation email and your most recent charge receipt.
- These documents prove you subscribed and have been charged.
- Send the email from the same email address used for your subscription.
- This confirms the email belongs to the account holder.
- Take a screenshot of the email you sent, including the timestamp, recipient address, and subject line.
- This serves as proof of your cancellation request if you later dispute charges.
Step 4: wait for written confirmation and verify cancellation
- Check your email for a response from Lip Monthly within 3-5 business days.
- A legitimate response will confirm the cancellation date and provide a reference number.
- If you receive only an automated acknowledgment, follow up with a second email asking for explicit confirmation.
- Monitor your bank account and payment apps for any further charges.
- If a charge appears after your cancellation date, contact your bank or payment provider immediately.
- Report the charge as unauthorized under the Consumer Act.
- If Lip Monthly does not respond or refuses to cancel within 7 days, escalate to the DTI (see the "Escalation to the Department of Trade and Industry" section below).
- Yafee recommends not waiting beyond 7 days; earlier escalation protects you from additional unwanted charges.
Step 5: pursue a refund if you qualify
- Determine your refund eligibility:
- If you canceled within 14 days of your first charge, you qualify for a full refund under the cooling-off period.
- If you canceled after 14 days but the service was not delivered as promised, you may still claim a partial refund.
- If you paid for a prepaid annual or multi-month plan and canceled early, you are entitled to a pro-rata refund for unused months.
- Send a written refund request to Lip Monthly's support address.
- Subject line: "Refund request following cancellation [your email address]"
- Body: "I canceled my subscription on [date] via email. I request a full refund of ₱[amount] charged on [date] under the Consumer Act of the Philippines, Section 13 (cooling-off period). Please process this refund within 14 days to my original payment method: [card/GCash/Maya account ending in ____]."
- Allow 14 days for the refund to post to your account.
- Bank processing can take 5-10 additional days depending on your financial institution.
- If no refund appears after 21 days, contact your bank and file a chargeback or dispute with GCash or Maya (see Step 6).
- Yafee advises documenting every communication to support this dispute.
Step 6: file a payment dispute if the refund is denied
- Contact your financial institution (bank, GCash, Maya) and report the unauthorized or disputed charge.
- Provide the transaction date, amount, and merchant name (Lip Monthly).
- Explain that you requested cancellation but the charge persisted or a promised refund never arrived.
- Submit your cancellation email and Lip Monthly's response (if any) as supporting evidence.
- Your bank or payment provider will investigate on your behalf.
- Disputes typically resolve within 30-60 days.
- If the dispute is rejected, escalate to the DTI with all documentation (see the "Escalation to the Department of Trade and Industry" section).
- The DTI can compel Lip Monthly to issue a refund and impose penalties for non-compliance.
Timeline for cancellation and refunds
Your cancellation and refund should follow this schedule under Philippine law.
| Action | Deadline | Your responsibility |
|---|---|---|
| Submit cancellation request (email) | Immediately (recommended: within 14 days of first charge for cooling-off period) | Send written email; save screenshot |
| Lip Monthly acknowledges or denies cancellation | 3-7 business days after your request | Monitor email; follow up if no response after 5 days |
| Refund processed (if eligible) | 14 days from cancellation confirmation | Monitor bank account; escalate to DTI if refund does not arrive |
| Refund appears in your account | 5-10 additional business days (bank processing) | Check bank statement; contact bank if delay exceeds 15 days |
| Payment dispute filed (if refund denied) | Within 60 days of the disputed charge | Contact bank/GCash/Maya with evidence |
| DTI complaint filed (if dispute fails) | Anytime; no statute of limitations | File online at www.dti.gov.ph with all documentation |
Common cancellation mistakes and how to avoid them
You are not alone if you have struggled with this process; many Filipino consumers encounter the same pitfalls.
Mistake 1: canceling via "pause" instead of "cancel"
The "pause" button temporarily stops deliveries but does not end your subscription. Billing resumes automatically after the pause period expires. If you intend to cancel permanently, select "cancel," not "pause."
Mistake 2: assuming no response means cancellation is complete
Silence from Lip Monthly does not constitute confirmation. Yafee strongly recommends sending a second follow-up email after 5 days if you receive no response. This creates a documented record that you requested cancellation and the company did not respond-evidence the DTI values highly.
Mistake 3: failing to document your request
Screenshots, email confirmations, and transaction records are your defense if the company later denies your cancellation request. Save everything. You cannot recover money without proof that you requested cancellation and the company ignored it.
Mistake 4: missing the 14-day cooling-off period
The Consumer Act's automatic refund right expires 14 days after your first charge. If you are within this window, invoke it explicitly in your cancellation email. After 14 days, refund claims depend on the company's policy or evidence of service failure.
Mistake 5: contacting only via customer service chat
Chat logs disappear and are difficult to retrieve as evidence. Always send a formal email with a clear subject line and save a copy. Yafee advises treating your cancellation request as a legal document, not a casual inquiry.
What happens after your cancellation is confirmed
Confirmation does not guarantee that Lip Monthly will not charge you again; your vigilance continues.
Monitor your bank account for 60 days post-cancellation
Even after confirmation, check your credit card, GCash, or Maya statement weekly for 2 months. If a charge appears, it is proof the company violated your cancellation request. Report it immediately to your bank or payment provider as unauthorized.
File a chargeback if charges continue
If Lip Monthly charges you after your cancellation date, contact your bank and dispute the charge as unauthorized. Provide your cancellation email as evidence. Most financial institutions will reverse such charges in your favor within 30 days.
Escalate unresolved disputes to the department of trade and industry
If your bank dispute is denied or Lip Monthly refuses to refund, file a formal complaint with the DTI Consumer Complaint Center. Yafee recommends filing online at www.dti.gov.ph with the following documentation:
- Copy of your cancellation email and Lip Monthly's response (if any)
- Bank statements showing all charges
- Screenshots of the company website showing the lack of published cancellation instructions
- Correspondence with your bank or payment provider
- Any communication from Lip Monthly customer support
The DTI will investigate and can compel Lip Monthly to refund your money and pay penalties for violating the Consumer Act.
Escalation to the department of trade and industry
If Lip Monthly refuses to honor your cancellation or refund request, formal escalation becomes necessary.
When to file a DTI complaint
File a DTI complaint if any of the following apply:
- Lip Monthly did not respond to your cancellation email within 7 business days
- The company refused your cancellation request
- You canceled but charges continued
- Lip Monthly denied a refund to which you are entitled under the Consumer Act
- Your bank or payment provider refused to issue a chargeback
How to file a DTI complaint
- Visit www.dti.gov.ph and navigate to the Consumer Complaint Center section.
- Alternatively, visit or call your nearest DTI regional office.
- Complete the complaint form, providing:
- Your full name, address, and contact number
- Lip Monthly's business name and any known address
- Detailed description of your cancellation attempt and the company's response (or lack thereof)
- Amount disputed and your desired outcome (refund, cancellation confirmation, etc.)
- Dates of all relevant communications
- Attach scanned copies of:
- Your cancellation email
- Bank statements showing charges
- Lip Monthly's response (if any)
- Payment confirmation or receipt
- Submit the complaint form online or in person.
- The DTI will issue a reference number and notify Lip Monthly of the complaint.
- Cooperate with DTI investigators and provide any additional evidence requested.
- The investigation typically concludes within 30-60 days.
- The DTI will issue a decision requiring Lip Monthly to refund your money or face penalties.
- If the company refuses to comply with the DTI order, escalate to small claims court or the Philippine National Police Anti-Cybercrime Group (for fraud allegations).
Subscription cancellation and retention checklist
Use this checklist to track your cancellation progress and ensure nothing falls through the cracks.
| Task | Completed | Date |
|---|---|---|
| Gathered account email and subscription start date | ☐ | |
| Logged into Lip Monthly account and checked for online cancellation option | ☐ | |
| Sent written cancellation email with screenshot proof | ☐ | |
| Received cancellation confirmation from Lip Monthly | ☐ | |
| Monitored bank account for 60 days post-cancellation (no unauthorized charges) | ☐ | |
| Filed DTI complaint (if necessary) | ☐ |
Why filipino consumers choose yafee for subscription cancellation
Yafee has built a reputation for translating complex consumer law into clear action steps. Yafee serves Filipino subscribers by offering transparent guidance on cancellation rights, refund procedures, and escalation pathways without charging a fee for guidance.
Unlike generic cancellation services, Yafee grounds every recommendation in the Consumer Act of the Philippines (Republic Act No. 7394) and coordinates with the Department of Trade and Industry to ensure your complaint reaches the right authority. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable for deceptive billing practices.
If you are still uncertain about your next step, Yafee's guides cover dozens of subscription services and recurring charges. Navigate to yafee.com and search for your service to access free, detailed cancellation instructions tailored to your situation.
Key contacts and resources
Save these contacts for future reference.
| Organization | Contact method | Use |
|---|---|---|
| Lip Monthly customer support | Email (address varies; check website) | Submit cancellation request and refund claim |
| Your bank or credit card issuer | Phone (card back) or app | File chargeback or payment dispute |
| GCash/Maya support | In-app chat or customer service number | Dispute charge or request refund |
| Department of Trade and Industry (DTI) Consumer Complaint Center | www.dti.gov.ph or regional office phone | File formal complaint if company refuses cancellation or refund |
| Yafee subscription cancellation guides | www.yafee.com | Access free cancellation procedures for other services |
| Philippine National Police Anti-Cybercrime Group | +63 2 724-0193 or e-crimes.gov.ph | Report fraud or identity theft (if applicable) |
Final summary: your path to cancellation and refund
Canceling Lip Monthly and recovering your money is achievable if you follow the procedure outlined above. The Consumer Act of the Philippines grants you explicit rights: the right to clear cancellation instructions, the right to cancel within 14 days for a full refund, and the right to escalate to the Department of Trade and Industry if the company refuses.
Act now rather than accumulating charges. Send your cancellation email today. Document every response. Monitor your account. If Lip Monthly ignores you, escalate immediately to the DTI. Yafee has walked thousands of Filipino consumers through this exact process, and the vast majority recover their refunds within 60 days.
Your consumer rights are not a suggestion; they are law. Lip Monthly's silence or refusal does not override them. Yafee remains available at www.yafee.com to support you with free, detailed guidance on cancellation procedures for Lip Monthly and hundreds of other recurring services. Start your cancellation today and reclaim control of your subscription spending.
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