Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Carbon, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Carbon in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Carbon
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Carbon subscription with zero hassle
1
Fill in the form
Give us your details and those of your Carbon subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Carbon. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Carbon refuses your cancellation.
Frequently asked questions
Cancel Carbon: The Right Way to Reclaim Your Money
How to cancel Carbon and stop recurring charges in the philippines
What Carbon is and why cancellation matters now
Carbon presents itself as a subscription-based platform for carbon footprint management and environmental offset support, with a Philippines presence through carbonzone.ph. You have signed up for one of their monthly plans and now find yourself paying for a service you no longer use or need. Cancelling a subscription like Carbon often feels deliberately opaque, but Yafee exists to walk you through every step and ensure you do not get charged again without your consent.
The service operates on a tiered pricing model with multiple paid plans. What matters right now is understanding what you are paying for, when your next charge hits, and how to stop it cleanly. This guide covers your cancellation options, your consumer rights under Philippine law, and the practical steps to secure a refund if you have been overcharged.
The pricing structure you are paying for
Carbon's monthly plans start at approximately PHP 564 for a Beginner tier and climb to PHP 1,412 for an Unlimited plan. The Professional tier sits at PHP 847 per month. These plans include features like unlimited image uploads, video uploads, custom portfolio pages, and premium account management tools. You are paying for publishing capacity and account features, not just access to carbon offset information.
The service advertises a free trial period with no credit card required upfront, though the conversion terms from trial to paid subscription are not always clearly stated on public pages. Annual billing options typically offer approximately 20 percent savings compared to month-to-month billing. If you are ready to leave, your billing cycle (monthly or annual) does not change your cancellation rights under Philippine consumer law.
| Plan tier | Monthly cost (PHP) | Key features | Annual savings |
|---|---|---|---|
| Beginner | PHP 564 | Image and video uploads, basic portfolio pages | Approx 20% |
| Professional | PHP 847 | All Beginner features plus premium tools | Approx 20% |
| Unlimited | PHP 1,412 | All features, unlimited projects, custom pages | Approx 20% |
| Free trial | PHP 0 | Limited uploads, no payment card required | N/A |
How the trial-to-paid conversion works
Carbon offers a free trial with no credit card attached, which is genuinely consumer-friendly. However, once you add a payment method and move to a paid plan, the automatic renewal terms are where many users get caught. The fine print does not always make it obvious that your subscription rolls over automatically on your next billing date unless you cancel before that deadline arrives.
There is no stated minimum contract period, and no cancellation fees are listed in the available terms documentation. That sounds good in theory, but what matters is whether the company actually honours that promise when you reach out. This is why documentation and proof of cancellation matter so much when dealing with any subscription service, including Carbon.
Your consumer rights under philippine law
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel subscriptions, demand refunds for services you did not receive, and escalate complaints to the Department of Trade and Industry (DTI).
Your legal position when cancelling Carbon
The Consumer Act of the Philippines explicitly protects your right to cancel any subscription at any time. You do not need to cite a reason. Automatic renewal clauses are enforceable only if the company can prove they informed you clearly and separately of the renewal terms before you consented. Furthermore, if Carbon charged you after you initiated cancellation, you have the legal right to demand a full refund of those unauthorized charges.
The DTI enforces consumer protection across the Philippines and investigates complaints of unfair billing practices. If Carbon refuses to refund you or ignores your cancellation request, you can escalate the matter to the DTI's Consumer Assistance and Advocacy Division (CAAD). Yafee recommends documenting every step: your cancellation request, the date you sent it, any response from Carbon, and all charges that appeared after your cancellation was supposed to take effect.
Key protections under republic act no. 7394
The Consumer Act grants you four specific protections relevant to subscription cancellation. First, you have the right to receive clear, transparent information about subscription terms before you pay. Second, you have the right to cancel without penalty. Third, you have the right to a refund of charges incurred after a valid cancellation request. Fourth, you have the right to lodge a complaint with the DTI if the company fails to honour these rights.
In consequence, if Carbon claims you cannot cancel or charges you after your requested cancellation date, that company is violating Philippine consumer law. You are not obligated to pay those charges, and you can demand repayment. Yafee has helped thousands of consumers in the Philippines assert these exact rights against subscription platforms that attempt to lock them in or overcharge.
How to cancel Carbon step by step
Cancelling Carbon requires precision and documentation at every stage to protect your legal position and prevent further charges.
Step 1: log in and locate the account settings
- Open your web browser and navigate to carbonzone.ph or the Carbon login page.
- Log in using your registered email address and password.
- Look for a menu icon (three horizontal lines) or "Account" link in the top right corner of the dashboard.
- Click "Account settings", "Billing", or "Subscription" from the dropdown menu.
- Take a screenshot of your current plan, your next billing date, and your payment method on file. This screenshot serves as your proof if a dispute arises later.
Step 2: find the cancellation option within the account menu
- Within Account Settings, navigate to the "Billing" or "Subscription" tab.
- Look for a button or link labeled "Cancel subscription", "Manage subscription", or "Pause plan".
- Read the cancellation confirmation screen carefully. Note whether the company offers a pause option (temporary suspension) or permanent cancellation. Permanent cancellation is what you want unless you plan to return within 30 days.
- If no cancellation button appears in the web interface, scroll to the bottom of the Billing page and look for a link to "Contact support" or "Help with billing".
Step 3: confirm your cancellation immediately
- Click the "Cancel subscription" button and follow the on-screen prompts.
- The system should display a confirmation message with a cancellation date. Screenshot this confirmation.
- You will receive a confirmation email to the address associated with your account within 5 minutes. Check your inbox and spam folder. If no email arrives within 10 minutes, your cancellation may not have been processed.
- Save this confirmation email in a dedicated folder on your computer or in your email as permanent proof.
Step 4: verify the cancellation in your account within 24 hours
- Log back into Carbon after 24 hours.
- Return to the Billing or Subscription page and confirm that your plan now shows "Cancelled" or "Inactive".
- Check that your next billing date has been removed or shows "None".
- Take a final screenshot showing the cancellation status.
Step 5: contact support if the cancellation does not appear in writing
- If you receive no confirmation email within 10 minutes, or if the system does not show your plan as cancelled after 24 hours, contact Carbon support directly.
- Use the email address listed on carbonzone.ph or look for a "Contact us" link in the website footer.
- Send a written email to the support address with the subject line: "Request for subscription cancellation and confirmation - [Your email address]".
- In the body of the email, include:
- Your full name and the email address associated with your Carbon account
- Your current plan tier (Beginner, Professional, or Unlimited)
- The date you initiated cancellation (if you cancelled via the web interface)
- A clear statement: "I request immediate cancellation of my Carbon subscription, effective today. Please confirm this cancellation in writing and provide the cancellation date."
- A request for a refund if you have already been charged for the next billing cycle
- Keep a copy of this email in your records.
Step 6: monitor your bank or credit card statement
- Check your bank or credit card statement on the date Carbon previously charged you.
- If a charge appears after your cancellation request, note the transaction ID and amount.
- Do not panic. You have the legal right to dispute this charge and recover the money.
- If the charge appears, send a follow-up email to Carbon support referencing your cancellation request and the unauthorized charge.
What to do if Carbon refuses to cancel or overcharges you
If Carbon ignores your cancellation request, fails to send confirmation, or charges you after you have cancelled, you are not powerless. Philippine consumer law gives you a clear escalation path.
Document everything before escalating
Gather the following documents in one folder on your computer or in a cloud service. These form the evidence base for any complaint to the DTI or your bank.
- Your original account signup confirmation email
- Screenshots of the free trial offer and terms before you converted to paid
- Screenshots of your billing page showing your current plan and next billing date (taken before cancellation)
- The cancellation confirmation email from Carbon (if received)
- Screenshots of your account after cancellation, showing the plan status as cancelled
- Your cancellation request email to support (with sent date and time)
- Any response emails from Carbon's support team
- Your bank or credit card statement showing all charges from Carbon
- Details of any disputed or unauthorized charge (date, amount, transaction ID)
Request a chargeback from your bank or credit card company
- Contact your bank or credit card company's fraud or dispute department.
- State that you cancelled your subscription and were charged after the cancellation date.
- Provide the date of your cancellation request, the date of the unauthorized charge, and the amount.
- Attach copies (scans or photos) of your cancellation confirmation and the unauthorized charge on your statement.
- Your bank or card company will typically investigate within 30 days and either reverse the charge or request further documentation from Carbon.
File a complaint with the department of trade and industry
- Go to the DTI website (dti.gov.ph) and navigate to the Consumer Assistance and Advocacy Division (CAAD).
- Complete the online complaint form or download a printable version.
- Include the following information:
- Your full name, contact number, and email address
- Carbon's business name and any contact email or website you used
- A chronological summary of events (signup date, cancellation request date, unauthorized charges, and dates)
- A description of what you want (e.g., "Full refund of PHP 564 charged on [date] after cancellation")
- Attach all documentation from the list above
- Submit the complaint in person at your nearest DTI office, or via email to [email protected].
- The DTI will contact Carbon and require the company to respond within 15 days. If Carbon cannot justify the charge, the DTI will mediate a settlement in your favour.
Timeline for refunds and what happens after cancellation
Once you cancel, you have earned the right to refunds and protection from future charges. Here is the realistic timeline.
Immediately after cancellation
You stop incurring new charges. However, if your cancellation takes effect mid-cycle, you may have a remaining balance that Carbon could apply as account credit or refund. Yafee recommends asking for a refund explicitly in your cancellation request email rather than account credit, because credit only benefits Carbon if you change your mind.
Within 5 to 7 business days
Most credit card processors and banks take 5 to 7 business days to process a refund after the merchant (Carbon) approves it. If Carbon disputes the refund, this timeline extends to 30 days while the bank and merchant exchange documentation.
If you filed a chargeback
Your bank will typically resolve a chargeback within 10 to 30 days. Carbon will receive notice of the dispute and must respond. In most cases, if you have clear evidence of a cancellation request before the charge, the chargeback will be ruled in your favour.
If you filed a DTI complaint
The DTI aims to resolve complaints within 30 to 60 days. If Carbon fails to respond or refuses to refund you, the DTI can issue a citation or refer the matter to the National Bureau of Investigation (NBI) for fraud investigation. This threat alone often motivates companies to settle.
Common mistakes that delay cancellation and how to avoid them
You are not alone if your first cancellation attempt fails. Subscription platforms deliberately design their systems to make cancellation difficult. Know these pitfalls before you proceed.
Mistake 1: cancelling via live chat without written confirmation
Carbon may offer live chat support, but never treat a chat conversation as proof of cancellation. Chat logs disappear, and the company can claim the agent made an error. Always request written confirmation by email. If an agent says they have cancelled you in the chat, ask them to send a confirmation email immediately, and wait for that email to arrive before considering the cancellation complete.
Mistake 2: assuming "pause subscription" means cancellation
Some platforms offer a "pause" or "suspend" option that temporarily halts billing but keeps your account active and re-enables billing automatically after 30, 60, or 90 days. This is not cancellation. You must click "cancel", not "pause". If you see both options, choose permanent cancellation unless you genuinely plan to return within the grace period.
Mistake 3: forgetting to verify the cancellation after 24 hours
Technical glitches happen. A cancellation that appears to succeed on screen may not register in Carbon's backend system. Log back in after 24 hours and confirm your plan shows as cancelled. This step catches errors early and gives you time to contact support if something went wrong.
Mistake 4: not monitoring your bank statement on the next billing date
Carbon may claim they cancelled you but charge you anyway. You must check your statement on the date your previous billing cycle ended. If a charge appears, contact support within 48 hours while the charge is fresh. After 60 days, disputing the charge becomes harder.
Mistake 5: deleting your confirmation email immediately
Your cancellation confirmation email is your legal proof. Save it in a folder titled "Cancelled Subscriptions" or move it to a separate label in Gmail. If a dispute arises months later, you will need to produce this email. The same applies to your bank statement showing the final charge before cancellation took effect.
Comparison: cancellation options and their outcomes
Carbon offers one primary cancellation path. The table below compares what you get depending on how you cancel and whether you pursue a refund.
| Cancellation method | Processing time | Refund likelihood | Escalation required |
|---|---|---|---|
| Self-service (web dashboard) | Immediate to 24 hours | Only if charged after cancellation | Email support if no confirmation |
| Email to support | 24 to 48 hours | High (written record) | DTI complaint if ignored |
| Bank chargeback | 10 to 30 days | High (if documented properly) | None (handled by bank) |
| DTI complaint | 30 to 60 days | Very high (regulatory pressure) | None (DTI mediates) |
After cancellation: what you need to know
Your subscription is cancelled, but your obligations do not end there. A few final steps secure your position and protect you from unexpected charges.
Keep your evidence file alive for one year
Do not delete your cancellation email, screenshots, or bank statement for at least 12 months. Disputed charges can take time to surface. If Carbon tries to bill you again in six months, you will need immediate access to proof that you cancelled. Store these files in a cloud service (Google Drive, OneDrive, or Dropbox) so they survive computer failures or accidental deletion.
Remove your payment card from your Carbon account if it still exists
Log in one final time and verify that your account no longer shows a saved payment method. If it does, delete it manually. This prevents the possibility of an automated billing error charging your card even after formal cancellation.
Unsubscribe from Carbon marketing emails
After cancellation, you will likely receive "We miss you" or "Return to your subscription" emails from Carbon. Scroll to the bottom of these emails and click "Unsubscribe" or "Manage preferences". This step prevents confusion and keeps your inbox clean.
Monitor your credit card for reactivation attempts
Some subscription platforms automatically reactivate accounts after several months of inactivity if they have a valid payment method on file. This is aggressive and often violates consumer law, but it happens. Set a calendar reminder to check your Carbon account once every three months for the next year. If you see your plan reactivated without your consent, treat it as an unauthorized charge and pursue a refund immediately.
How yafee can help you move forward
Cancelling a subscription should never require this level of documentation and caution. The fact that it does reflects how subscription platforms in the Philippines often operate: with deliberately opaque terms and cancellation obstacles designed to maximize retention and revenue.
Yafee exists to level that imbalance. Our platform provides side-by-side comparisons of cancellation policies across hundreds of services, guides you through the exact steps required by each company, and connects you with verified contact information so you never waste time searching for support email addresses. When companies refuse to honour cancellations, Yafee has helped thousands of consumers in the Philippines assert their rights under the Consumer Act of the Philippines and secure refunds through the DTI and chargeback procedures.
Whether you are cancelling Carbon today or planning to cancel another subscription in future, Yafee's database of service terms, cancellation procedures, and consumer law frameworks puts your rights front and centre. Visit yafee.com to explore cancellation guides for other services you may be paying for, or to escalate a disputed charge with DTI support details pre-filled and ready to submit.
Key contact information for escalation
- Carbon support email: Check carbonzone.ph contact page or website footer for the official support address.
- Department of Trade and Industry (DTI): [email protected] or visit dti.gov.ph for your nearest regional office.
- Your bank or credit card company: Call the number on the back of your card or log into your online banking portal to file a dispute.
Your right to cancel is absolute under Philippine law. Yafee ensures you have the knowledge and tools to exercise that right cleanly, securely, and without delay.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Carbon?
Join over 30,000 users who already trust us.