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Frequently asked questions
Cancel My Growth One: Step-by-Step Guide
How to cancel My Growth One and stop recurring charges in the philippines
What My Growth One is and why you may want to cancel
My Growth One operates as a personal development and business coaching platform, marketed through Addr Properties LLC. The service offers access to coaching resources, workshops, and business tools on a subscription basis. Nevertheless, the platform's terms of service remain vague on auto-renewal mechanics, commitment periods, and refund eligibility, leaving many users in the Philippines uncertain about what they actually agreed to at signup.
If you have enrolled in My Growth One and now face ongoing billing confusion, unresponsive customer support, or unexpected charges that persist after cancellation attempts, you are encountering a pattern that Yafee has documented across dozens of similar platforms. The service does not publish a transparent cancellation method on its public-facing website, which compounds the difficulty of opting out. Yafee specializes in helping consumers like you navigate precisely this type of service and take back control of your subscription expenses.
The subscription plans and what you pay each month
My Growth One operates a recurring billing model, not a one-time purchase arrangement. The platform charges your payment method monthly across two primary tiers:
| Plan tier | Monthly cost (PHP) | Core features included | Trial period |
|---|---|---|---|
| Intermediate | ₱1,000 | Email management, contact database, website builder, sales funnels, automation workflows, forms, surveys | 14 days free |
| Premium | ₱1,650 | All Intermediate features plus calendar management, sales pipelines, lead tracking, advanced automation rules | 14 days free |
Both tiers advertise a 14-day free trial period with the stated ability to cancel at any point. However, that promise becomes legally hollow if the platform fails to publish a functional cancellation method or honor your cancellation request in a timely manner. Under Philippine consumer law, this opacity itself constitutes a violation of your rights.
Reasons users cancel My Growth One
You may seek cancellation for legitimate reasons: the platform does not deliver the promised functionality for your business, you have adopted alternative software that duplicates its features, customer support remains unresponsive to your inquiries, or your financial circumstances no longer permit the recurring ₱1,000 to ₱1,650 monthly deduction. Every month without confirmed cancellation costs you that full amount in charges you did not authorize to continue.
The financial urgency is substantial and immediate. Yafee research shows that users frequently report cancellation requests disappearing without acknowledgement, charges resuming after users believed they had successfully cancelled, and delays of 2 to 4 weeks before reaching a live support representative. Your account data and payment history are your leverage-document every interaction with Yafee's support in mind, because that documentation protects you later.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is the foundational statute that protects you when you purchase any service or product in the Philippines, including subscription platforms like My Growth One.
Legal protections that apply to your subscription
Under Republic Act No. 7394, you possess the right to receive accurate, complete, and understandable information about the terms of any transaction before you commit funds-and My Growth One's vague public terms already breach that standard. You also hold the right to cancel auto-renewal arrangements without penalty, the right to receive a refund if the service fails to deliver on its advertised promises, and the right to have charges reversed if they continue after you submit a valid cancellation request.
Consequently, if My Growth One continues billing your account after you have cancelled, you can file a dispute with your bank, GCash, Maya, or credit card issuer and cite the Consumer Act as your legal foundation. You may also escalate your complaint to the Department of Trade and Industry (DTI), which holds enforcement authority over subscription service providers in the Philippines. The DTI can investigate My Growth One's billing practices and compel refunds on your behalf.
Your legal position on cancellation and refunds
You are entitled to cancel your subscription at any time without incurring penalties, fees, or loss of access to services you have already paid for through the end of the current billing cycle. In accordance with the Consumer Act of the Philippines, if the company continues to charge you after receiving a valid cancellation notice, those post-cancellation charges must be refunded in full. Save every piece of evidence: screenshots of your plan settings, copies of all cancellation requests you send (email, contact form submission confirmations, support ticket numbers), charge notification emails, and any written responses from My Growth One's support team. This documentation is your proof when you escalate to your bank, GCash, Maya, or the DTI.
How to cancel My Growth One step by step
My Growth One does not publish a documented cancellation process on its public website, which means you must pursue multiple parallel pathways to ensure your cancellation is actually processed.
Step 1: access your account dashboard and search for cancellation options
- Log into your My Growth One account using your registered email and password.
- Navigate to your account settings or subscription management section (typically found under "Profile," "Settings," "Account," or "Billing").
- Look for options labeled "Cancel subscription," "Stop billing," "Pause membership," or "Manage plan."
- If you locate a cancellation button or form:
- Click it and follow the prompts to confirm your cancellation request.
- Screenshot the confirmation page and save any confirmation reference number provided.
- Note the date and time you completed this action.
- If no cancellation option appears in your dashboard, proceed immediately to Step 2.
Step 2: submit a cancellation request via email to support
- Compose a formal email to My Growth One's support address. (Note: The service does not list a public support email on its main website; you may need to search for it in past emails from the company or within your account notification settings.)
- Include the following in your email:
- Your full name and registered account email address.
- Your account ID or subscription reference number (found in your billing or account area).
- A clear statement: "I request immediate cancellation of my My Growth One subscription effective today [date]."
- A request for written confirmation of your cancellation and the effective date.
- A request that all charges cease immediately and no further renewals occur.
- Send this email and save a copy for your records. Consider using a tracked delivery method or requesting a read receipt.
- Wait 5 business days for a response. If you receive no reply, proceed to Step 3.
Step 3: dispute the charge with your payment provider
- If My Growth One does not honor your cancellation request within 5 business days, or if charges continue after you have cancelled, contact your bank, GCash, Maya, or credit card issuer immediately.
- Explain that you have cancelled your subscription with My Growth One and request a chargeback or reversal of the recurring charges.
- Provide your payment provider with:
- Copies of all emails you sent to My Growth One requesting cancellation.
- Screenshots of your subscription settings showing the date you attempted cancellation.
- Your account cancellation confirmation (if you obtained one).
- All charge notifications or receipts showing unauthorised post-cancellation billing.
- A reference to the Consumer Act of the Philippines (Republic Act No. 7394) as the legal basis for your dispute.
- Your payment provider will investigate and, if your evidence is clear, reverse the unauthorised charges to your account within 10 to 30 business days.
Step 4: file a complaint with the department of trade and industry
- If your payment provider's dispute fails or if you wish to pursue additional enforcement, file a formal complaint with the DTI using its online portal (dti.gov.ph) or by visiting a DTI office in your region.
- Your complaint should document:
- The dates you subscribed to My Growth One and your total payments to date.
- All cancellation requests you submitted and the dates you sent them.
- Evidence that charges continued after you cancelled (billing screenshots, email confirmations).
- My Growth One's failure to respond to your cancellation request or honor it within a reasonable timeframe.
- Your name, contact details, and the contact information for My Growth One (Addr Properties LLC).
- The DTI will contact My Growth One and demand either confirmation of your cancellation or a full refund of post-cancellation charges.
- Keep a copy of your DTI complaint reference number and check the DTI portal for updates on your case status.
Common mistakes to avoid when cancelling
You are in control here, and a methodical approach protects you. Most users who struggle with My Growth One cancellation make one or more of these preventable errors.
Relying on a single cancellation attempt
Submitting one cancellation request and then assuming it succeeded is the most costly mistake. Many users email support once, receive no response, assume they have cancelled, and then discover unauthorized charges weeks later. Instead, pursue multiple parallel channels: attempt dashboard cancellation, email support, and-if no response comes within 5 days-contact your payment provider. Redundancy ensures your cancellation is documented no matter which pathway succeeds.
Failing to save evidence of your cancellation request
If you cancel via email and do not save a copy of that email, or if you cancel through the dashboard and do not screenshot the confirmation, you have no proof of your request if a dispute arises. Screenshot every step, save email copies, note dates and times, and record confirmation numbers. Yafee recommends maintaining a simple spreadsheet with: date of cancellation request, method used (email/dashboard/chat), response received, and outcome. This record becomes your legal evidence.
Ignoring charges after cancellation
Some users cancel successfully but then tolerate one or two unexpected charges afterwards, assuming they are errors that will resolve. They do not. Charges that appear after a valid cancellation must be disputed immediately with your payment provider. The longer you wait, the weaker your dispute position becomes. Flag every post-cancellation charge within 48 hours of noticing it on your statement.
Assuming no response equals cancellation
A common trap: you email My Growth One's support team, receive no reply, and assume your cancellation went through by default. It did not. No response from support does not equal cancellation-it equals inaction on their part and continued liability for you. After 5 business days of silence, escalate to your payment provider and the DTI instead of waiting longer.
What happens after you cancel
Cancellation is the beginning of the process, not the end of it. Understand what to expect in the weeks following your cancellation request.
Timeline for full access loss
In accordance with Philippine consumer law and standard subscription practices, you retain full access to My Growth One through the end of your current billing cycle (the month you paid for). You do not lose access on the day you cancel. Consequently, if you cancel mid-month, you can continue using the platform until your renewal date would have arrived. On that date, your access terminates and no new charge appears. Screenshot your account status before and after the termination date to document that access has ended as promised.
Verification that charges have stopped
Monitor your bank statement, GCash or Maya account, or credit card statement closely for the next 3 billing cycles. If no charge from My Growth One appears on the expected renewal date or any subsequent date, cancellation has succeeded. If a charge does appear, you have 48 hours to dispute it with your payment provider. Yafee recommends setting a phone reminder for your expected renewal date so you remember to check your account that day.
Refunds for the trial period
If you cancelled during your 14-day free trial and were never charged, no refund applies because no charge was taken. If you cancelled within 14 days but were charged (which indicates a billing error), request a refund directly from My Growth One support. If they refuse, dispute that charge with your payment provider immediately.
Refund eligibility and how to claim a refund
Your right to a refund depends on when you request it and under what circumstances.
You qualify for a refund if
- You cancelled within your 14-day free trial period but were still charged (billing error).
- Charges continue to appear on your account after you submitted a valid cancellation request (unauthorized billing).
- My Growth One failed to deliver the core features promised in its marketing or terms (breach of contract).
- Your payment method was compromised or your account was accessed without your authorization (fraud).
How to request a refund
- Email My Growth One's support team with the subject line "Refund request: [Your account email]" and include the specific reason for your refund request (see the list above).
- Attach or reference all evidence: screenshots of your account settings, cancellation confirmation (if you have one), charge notifications, and communication records.
- State the amount you are requesting back (specific months of charges that should not have appeared).
- Request a response within 10 business days.
- If My Growth One refuses to refund within 10 business days, file a dispute with your payment provider and cite the Consumer Act of the Philippines as your legal basis.
- If the payment provider dispute is unsuccessful, escalate to the DTI and include your payment provider's decision in your DTI complaint.
Refund timelines
If My Growth One approves your refund, you should see the funds returned to your original payment method within 5 to 10 business days. Bank transfers and GCash reversals typically appear within 3 business days. Credit card chargebacks can take 10 to 30 business days to process. Do not contact My Growth One repeatedly asking about a refund in progress; instead, contact your payment provider to track the reversal status.
Pricing comparison and when to stay versus cancel
The table below breaks down what you pay monthly and whether the value justifies retention of your subscription.
| Plan | Monthly cost | Annual cost | Best if you | Cancel if you |
|---|---|---|---|---|
| Intermediate | ₱1,000 | ₱12,000 | Need basic email, contact, and automation tools for a small business | Have found a cheaper alternative or have stopped using the tool |
| Premium | ₱1,650 | ₱19,800 | Need advanced pipelines, lead management, and calendar tools | Do not use the advanced features or can replicate them with free tools |
| Note: Both plans include a 14-day free trial. If you are in that trial and uncertain about value, cancel before day 15 to avoid the first charge. | ||||
Many users cancel My Growth One because they pay for Premium features (₱1,650 per month) but rely only on the Intermediate features (email, contacts, funnels). If this describes you, downgrade to Intermediate instead of cancelling-contact support and request a plan change. If you use neither plan actively, cancellation is the correct decision and will save you ₱12,000 to ₱19,800 annually.
Key takeaways and your cancellation checklist
Yafee has guided thousands of consumers through exactly this process. Here is your step-by-step checklist to ensure cancellation goes smoothly and charges stop immediately.
Before you cancel
- Export or screenshot any data from My Growth One you wish to retain (contact lists, email sequences, etc.). The company may delete your data after cancellation.
- Note your account ID, subscription reference number, and registered email address.
- Check your most recent charge notification to confirm the exact amount you are being billed and the billing cycle date.
During cancellation
- Attempt to cancel through your account dashboard first. Screenshot the result or error message.
- If dashboard cancellation fails, send a formal cancellation email to support within 24 hours. Save a copy and note the time sent.
- Wait 5 business days for a response. Document any reply you receive.
- If support does not respond or refuses to cancel, contact your bank, GCash, Maya, or credit card issuer with your cancellation email as evidence.
- File a DTI complaint if your payment provider dispute is denied or if charges continue beyond 30 days after your cancellation request.
After cancellation
- Monitor your account for the next 3 billing cycles to confirm no further charges appear.
- If a post-cancellation charge appears, dispute it with your payment provider within 48 hours.
- Keep all documentation (emails, screenshots, DTI reference numbers, payment provider dispute numbers) for at least 12 months.
How yafee helps you take back control
You do not have to navigate My Growth One's cancellation process alone. Yafee has helped thousands of consumers across the Philippines cancel unwanted subscriptions, recover unauthorized charges, and enforce their consumer rights under Philippine law. When customer support ignores your requests or billing refuses to stop, Yafee provides the legal framework, procedural roadmap, and escalation guidance you need to win.
Visit Yafee.com today to document your cancellation attempt, store your evidence securely, and generate a formal cancellation letter backed by the Consumer Act of the Philippines. Yafee's platform connects you with verified escalation pathways to your payment provider and the DTI, ensuring that your cancellation actually sticks and unauthorized charges are reversed. Thousands of consumers have reclaimed control of their subscriptions through Yafee-you can too.
Contact information for My Growth One
In accordance with Philippine law, service providers must publish contact details for disputes and cancellations. My Growth One operates under the business entity Addr Properties LLC. To the extent that direct contact information is not published on the company's website, pursue cancellation through your payment provider (bank, GCash, Maya) or file a complaint with the Department of Trade and Industry:
Department of Trade and Industry (DTI)
Visitor Center, DTI Building
Roxas Boulevard, Manila 1000
Philippines
Phone: +63 2 8374 3000
Website: dti.gov.ph
Online complaint portal: dti.gov.ph/consumer
If you have cancelled your My Growth One subscription or are facing ongoing billing issues, Yafee recommends gathering your cancellation emails, account screenshots, and charge notifications, then contacting the DTI with this evidence. The DTI holds enforcement authority over subscription service providers and can compel refunds on your behalf. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges-start your cancellation with confidence today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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