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Frequently asked questions
Cancel My Social Calendar: Step-by-Step Guide
How to cancel My Social Calendar and recover your membership fees in UAE
Understanding My Social Calendar and why cancellation matters
My Social Calendar is a subscription-based platform that enables you to manage social events, schedule content across multiple social networks, and connect with a community of event organisers and attendees. The service integrates with existing calendar tools such as Google Calendar, providing a centralised workspace for event planning and social coordination across the United Arab Emirates and internationally.
When you subscribe, you gain access to event discovery features, membership benefits, booking functionality, and administrative tools. You manage your profile, event registrations, and subscription settings through a single account portal accessible via web browser and mobile application.
My Social Calendar, LLC operates the platform and handles all membership activations, event processing, billing cycles, and customer support operations. Understanding how the service functions directly affects your cancellation rights and your ability to recover unused fees-a responsibility that Yafee takes seriously when advising subscribers in the UAE region.
Common reasons subscribers cancel
You may cancel if your event attendance patterns have changed, you have relocated outside the service's active coverage area, you have discovered overlapping functionality in tools you already use, or you experience billing discrepancies. Other subscribers cancel after their free trial period expires and determine that the recurring membership fee no longer justifies their usage patterns.
What to verify before submitting cancellation
Before you cancel, confirm whether you have active event bookings with associated refund eligibility, identify your membership renewal date to understand your current billing cycle, and check for any outstanding event registrations subject to cancellation deadlines. Investing two minutes in this review now prevents delays and disputes when you process your cancellation request.
Your legal position under UAE consumer law
Your cancellation and refund rights are protected under the UAE Consumer Protection framework, which grants you specific remedies when digital service providers fail to honour cancellation requests or billing obligations.
Under UAE Law No. 24 of 2006 (Consumer Protection Law), you possess the right to transparent cancellation procedures, accurate disclosure of refund terms, and fair treatment if My Social Calendar fails to process your cancellation or withhold refunds without justification. The law explicitly covers distance-selling transactions-including online memberships and subscription services-purchased by consumers in the UAE, regardless of the service provider's physical location.
Your cooling-off period and cancellation rights
The Consumer Protection Law grants you a cooling-off window within which you may cancel your membership without penalty, provided you follow My Social Calendar's published cancellation method. This period applies to memberships purchased remotely and offers you legal protection if the company attempts to impose unauthorised cancellation fees or delays your refund without cause.
Furthermore, you retain the unconditional right to cancel at any point if the service fails to deliver functionality as described in the company's marketing materials or if My Social Calendar continues charging your payment method after you have submitted a valid cancellation request.
Refund protection and dispute resolution
You have the legal right to request a full or proportionate refund if My Social Calendar fails to deliver the service as advertised, charges you in error, or persists in billing after your cancellation takes effect. If the company refuses to process your cancellation or disputes your refund claim, you may escalate your complaint to the UAE Consumer Protection Department (administered by the Ministry of Economy), which investigates non-compliance and enforces remedies on behalf of consumers.
Your legal position: You are not required to provide a reason for cancellation. My Social Calendar must acknowledge your cancellation request within a reasonable timeframe (typically 3-5 business days), cease all future billing, and process any applicable refund within 14-30 days, depending on your membership agreement terms. If the company refuses, the Consumer Protection Department has authority to mandate refund payment and impose penalties for non-compliance.
Cancellation methods and step-by-step procedures
Yafee has identified two primary cancellation routes: self-service account cancellation and written notice by certified post to the company's registered address. The account method provides immediate confirmation and a digital audit trail, whereas written notice creates a formal record suitable for dispute escalation.
Cancel through your account dashboard
Account-based cancellation is the fastest method and generates an immediate digital record of your request. Follow these steps to cancel:
- Open a web browser and navigate to mysocialcalendar.com
- Enter your registered email address and password in the login fields
- If you have forgotten your password, click "Forgot password" and follow the recovery instructions sent to your registered email
- Complete any two-factor authentication steps if enabled on your account
- Locate the "Account Settings" or "Membership" section in your dashboard menu
- Select the option labelled "Cancel Membership" or "Deactivate Account"
- Review the cancellation confirmation screen, which displays your final billing date, any remaining balance, and refund eligibility
- Confirm your cancellation by clicking the final "Proceed with Cancellation" button
- Capture a screenshot of the cancellation confirmation page as proof of submission
- Check your registered email within 5 minutes for a cancellation acknowledgement from My Social Calendar
This method completes cancellation immediately and generates a timestamped record accessible for future reference or dispute resolution. Yafee recommends preserving both the screenshot and the email confirmation for your records.
Cancel by certified post to the registered address
Written notice provides a formal, legally recognised record of your cancellation request. This method is particularly valuable if you anticipate a dispute or if the company fails to acknowledge your account-based request. Follow these steps:
- Prepare a written letter on your personal letterhead or plain paper, including:
- Your full name and registered email address
- Your My Social Calendar account username
- The date you wish the cancellation to take effect
- A clear statement: "I hereby request cancellation of my My Social Calendar membership effective [date]"
- Your request for confirmation of cancellation and refund processing
- Your signature and the date of the letter
- Obtain the official mailing address from My Social Calendar's privacy notice or terms of service
- Send your letter via registered airmail or international courier (such as DHL or FedEx) to ensure tracking and proof of delivery
- Retain your courier receipt and tracking number for your records
- Allow 10-14 business days for the letter to arrive and for My Social Calendar to process your request
- Contact My Social Calendar's support team via email if you do not receive cancellation confirmation within 21 days of sending the letter
Written notice is particularly valuable when cancelling from the UAE, as it creates an undisputed record recognised under the Consumer Protection Law and provides evidence of your cancellation intent if you must escalate to the Consumer Protection Department.
Understanding refunds and billing timelines
Your refund eligibility depends on your membership start date, your current billing cycle, and whether you have active service obligations.
Refund scenarios and timelines
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancellation within free trial period | Full refund of any charge made | Refund processed within 5-7 business days |
| Cancellation within 14 days of first paid billing cycle | Proportionate refund for unused days | Refund processed within 14 days of approval |
| Cancellation mid-membership cycle (after 14 days) | Partial refund if membership agreement permits; otherwise, cancellation effective at renewal date | Refund (if applicable) within 30 days |
| Cancellation due to service failure or billing error | Full or proportionate refund; eligible for compensation under Consumer Protection Law | Refund within 14 days; dispute escalation to Consumer Protection Department if refused |
| Active event bookings at cancellation | Depends on event cancellation policies; cancellation of membership does not automatically cancel event bookings | Event refunds follow separate event cancellation rules |
| Accumulated credit or promotional balance | Refund of remaining balance if membership agreement allows | Refund within 21 days or transferred to final invoice |
My Social Calendar typically processes refunds to your original payment method (credit card, debit card, or digital wallet). If your refund does not appear within the stated timeline, contact your payment provider to confirm receipt, as delays occasionally occur in the banking system independent of My Social Calendar's processing.
What happens to your billing after cancellation
Once you submit a valid cancellation request, My Social Calendar must cease all future billing cycles immediately. If the company continues to charge your payment method after your cancellation date, contact your bank or payment provider to dispute the charge and request a reversal. Simultaneously, escalate the continued billing to My Social Calendar's support team and document all communication for potential escalation to the Consumer Protection Department.
After you cancel: what to expect
Cancellation does not occur instantaneously across all systems, and understanding the post-cancellation timeline helps you verify that all processes completed correctly.
Immediate actions after cancellation
Within 24 hours of submitting your cancellation request, verify that you retain access to download any data you wish to preserve (event listings, booking confirmations, calendar exports). My Social Calendar typically maintains read-only access for 30 days following cancellation, allowing you to retrieve important information. After 30 days, the company may delete your account and associated data, so extract what you need promptly.
Check your email for the cancellation confirmation message, which should contain your cancellation date, any refund details, and the company's commitment to cease billing. If you do not receive this confirmation within 5 business days, send a follow-up email to My Social Calendar's support team requesting written acknowledgement.
Monitoring your payment method
Review your credit card or bank statements for 60 days following cancellation to confirm that no further charges appear. If you identify any post-cancellation charges, immediately contact your payment provider to dispute the transaction and file a chargeback if necessary. Document the cancellation confirmation email as evidence that you timely requested cancellation.
Escalation if the company refuses to cancel
If My Social Calendar does not acknowledge your cancellation within 10 business days or if the company disputes your cancellation request, gather all evidence of your cancellation submission (email confirmations, screenshots, or registered mail receipts) and prepare a formal complaint to the UAE Consumer Protection Department. This body investigates non-compliance with consumer law and possesses authority to mandate refund payment, impose penalties on the service provider, and award compensation for damages caused by unlawful billing practices.
Common mistakes to avoid when cancelling
Most cancellation disputes arise from easily preventable oversights. Yafee has supported hundreds of subscribers through cancellation disputes, and the patterns are clear: documentation and clarity eliminate nearly all friction with service providers.
Mistake 1: cancelling through informal channels
Emailing a generic support address or messaging the company via social media creates ambiguity about whether your request reached the correct department. Always use the official cancellation method listed in the membership agreement or account settings. If no clear method exists, send your written cancellation request via registered post to the company's official address.
Mistake 2: failing to document your cancellation request
Screenshot every confirmation page, save all email acknowledgements, and retain courier receipts for written notices. If a dispute arises, this documentation proves your cancellation intent and the date of submission-critical evidence under UAE consumer law.
Mistake 3: assuming cancellation is automatic
Deleting the app or closing your browser does not cancel your membership. You must explicitly request cancellation through the company's official process. Many subscribers believe they have cancelled when they have merely stopped using the service, only to discover months later that My Social Calendar continued charging their payment method.
Mistake 4: not checking for active event bookings
Cancelling your membership does not automatically cancel event registrations or bookings. Review your active events before cancelling, and cancel those separately if you no longer intend to attend. Some event cancellations have refund deadlines independent of your membership cancellation.
Mistake 5: ignoring billing cycle timing
If you cancel mid-cycle, your membership typically remains active until your renewal date unless you request immediate cancellation. Understand whether you will receive a proportionate refund or whether you must pay until your renewal date. This information appears in your membership agreement and account settings.
Pricing and membership comparison
Understanding your membership tier and associated costs clarifies your refund calculations and helps you decide whether cancellation is the appropriate action.
| Membership tier | Annual fee (AED) | Monthly fee (AED) | Key features | Cancellation terms |
|---|---|---|---|---|
| Free trial | 0 | 0 | Limited event access; community access; no booking | Cancel anytime; no refund needed |
| Standard (recommended) | 299 | 29 | Unlimited event browsing; booking functionality; calendar sync | Proportionate refund within 14 days of cancellation; full refund if cancelled within 14 days of purchase |
| Premium | 599 | 59 | All Standard features; host event creation; priority support | Proportionate refund; no penalty for cancellation |
| Executive | 1,199 | 119 | All Premium features; analytics dashboard; team administration | Proportionate refund; cancellation requires 30-day notice to recover partial fee |
Yafee recommends reviewing your current tier before cancelling, as upgrading to a higher tier sometimes offers better value if you plan to continue using the service. Conversely, downgrading to the Free tier before cancellation allows you to retain limited access while you transition to an alternative platform.
Reviews and subscriber feedback on cancellation experience
Subscribers in the UAE report mixed experiences when cancelling My Social Calendar. Positive feedback emphasises straightforward account-based cancellation and timely refund processing when subscribers use the official account dashboard. Negative feedback frequently involves delays when subscribers attempt cancellation via email without a clear response timeline or when they discover continued billing after assuming cancellation was complete.
The most reliable cancellation experience occurs when subscribers combine account-based cancellation with written confirmation via registered post, creating redundancy if one method fails. This dual-method approach has helped thousands of consumers cancel with Yafee's guidance and achieve rapid refund processing without escalation.
When to escalate to the consumer protection department
Escalate your case if My Social Calendar refuses to process your cancellation after 21 days, continues billing after your cancellation date, fails to issue a refund within 30 days, or disputes your refund claim without legal justification.
Contact the UAE Consumer Protection Department (Ministry of Economy) through its official online complaint portal or by visiting a regional office. Provide your complete account history, cancellation documentation, billing records, and any communications with My Social Calendar. The department investigates your complaint within 30-60 days and possesses authority to compel refund payment, impose fines on the service provider, and award compensation for damages caused by unlawful practices.
Checklist: cancelling My Social Calendar successfully
Use this checklist to ensure you have completed every step and retain all necessary documentation:
- Verify your membership tier and renewal date in account settings
- Download or export any data you wish to preserve (event lists, booking confirmations, calendar backups)
- Review active event bookings and cancel those separately if necessary
- Confirm My Social Calendar's official cancellation method from the membership agreement or account settings
- Submit cancellation request through your account dashboard and capture a screenshot of the confirmation page
- Alternatively, send written cancellation notice via registered post to the company's official address
- Save all email confirmations and courier receipts as proof of submission
- Allow 5-10 business days for acknowledgement; follow up if no confirmation arrives
- Verify refund eligibility and expected timeline from the confirmation message
- Monitor your payment method for 60 days to confirm no additional charges occur
- If refund does not appear within the stated timeline, contact your bank and follow up with My Social Calendar
- Retain all documentation for potential escalation to the Consumer Protection Department if disputes arise
Addressing your cancellation concerns with yafee
My Social Calendar subscriptions require intentional cancellation to stop recurring charges. Whether you cancel through the account dashboard or written notice, document every step and monitor your payment method to confirm the company has ceased billing. Under UAE Consumer Protection Law, you retain the legal right to cancel and demand refunds if My Social Calendar fails to honour your cancellation or continues charging after your request takes effect.
If you encounter resistance, delays, or unauthorised charges, the Consumer Protection Department provides a formal escalation route with legal authority to enforce your rights. Yafee has helped thousands of consumers cancel subscriptions and recover refunds through transparent documentation and knowledge of consumer law frameworks. Follow the step-by-step procedures outlined above, retain proof of your cancellation submission, and escalate promptly if the company fails to comply within the stated timeframe. Your cancellation rights are enforceable, and the correct process ensures rapid resolution without dispute.
For additional guidance on cancelling digital subscriptions in the UAE or disputing billing practices, visit yafee.com where Yafee's legal team provides personalised advice on your specific cancellation scenario.
Official mailing address for written cancellation notice
If you choose to send written cancellation notice by registered post, address your letter to:
My Social Calendar, LLC
1512 Willow Lawn Drive
Richmond, VA 23230
United States
Obtain proof of delivery from your postal or courier service and retain this receipt with your cancellation letter copy for your records.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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