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Frequently asked questions
Cancel Obimy: The Right Way
How to cancel Obimy and stop charges in the philippines
Understanding Obimy and why you might want to cancel
Obimy is a social wellness app that connects two people through daily check-ins, mood tracking, and shared supportive messaging. You can download it free, but premium features sit behind a subscription paywall. The service operates under OBIMY INC., a United States-registered company, and its terms are governed by Delaware law. If you live in the Philippines and need to cancel, understanding how the app works and your legal protections matters from day one.
How Obimy operates and what the subscription costs
Obimy follows a freemium model. Basic features like adding a partner and viewing limited mood data cost nothing. However, sending premium gestures, unlocking detailed mood insights, accessing couple games, and personalised notifications require a paid subscription. Many users find the free tier restrictive, which pushes them toward upgrading quickly. Once you subscribe, charges recur automatically each month or every six months until you cancel.
In the Philippines, you access Obimy via the Apple App Store or Google Play. Pricing is listed in United States dollars: the monthly plan costs approximately $2.99 USD, while the six-month plan runs around $13.49 USD. Your actual Philippine peso charge depends on your device's app store regional settings and the current exchange rate at the time of purchase. Obimy sends purchase receipts to your email, but local Philippine customer support is sparse. Most inquiries route through a US-based support email and an online Help Centre.
Why canceling Obimy makes sense right now
You might cancel Obimy for several concrete reasons. The app may drain your device battery or mobile data. Push notifications could stop working, creating frustration. You and your partner may outgrow the service or drift apart. Life circumstances change. Whatever your reason, continuing a subscription to something you no longer use wastes money every month. In the Philippines, where every peso matters, small recurring charges accumulate quickly. Yafee helps you track and cancel unwanted subscriptions so your money stays in your pocket, not flowing to apps you forgot about.
Your consumer rights when canceling Obimy in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your fundamental right to cancel paid services and pursue refunds under specific conditions.
What philippine law says about digital service cancellations
Under Republic Act No. 7394, consumers in the Philippines hold the right to cancel paid digital services and claim refunds if the service fails to perform as advertised or if you exercise a statutory cooling-off period. The law recognises that you own your transaction history and user data. Consequently, companies cannot hide cancellation mechanisms behind complex procedures or refuse to process cancellations when you follow the correct channel. Obimy operates under United States law, but it serves Filipino customers actively. If the company delays your cancellation or continues charging after you request termination, you can escalate to the Department of Trade and Industry (DTI) in the Philippines, which enforces consumer protection rules locally.
Yafee recommends documenting every cancellation request you submit, including the date, time, method, and any response. That paper trail becomes your evidence in the event of a dispute.
Your legal position on refunds
You hold the strongest refund claim within 14 days of a charge if Obimy failed to deliver the service as advertised or you never used it. If the app stopped sending notifications, failed to load premium features you paid for, or displayed broken functionality, that breach of service quality entitles you to a refund under Philippine consumer law. You can also request a refund if you canceled within your first 24 hours of subscribing, though Obimy does not explicitly advertise a cooling-off period. After 14 days have passed, refunds become harder to obtain but not impossible. You can still escalate to the DTI with evidence that the service underperformed or breached your consumer protections.
How to cancel Obimy step by step
Yafee guides you through the exact cancellation procedure for Obimy across iOS and Android devices, ensuring you follow the official method and leave no room for continued charges.
Cancel Obimy on iOS (Apple app store)
- Open the Apple App Store on your iPhone or iPad.
- Look for the "Apps" icon at the bottom of your screen.
- Tap your profile icon in the top right corner.
- You will see a circular image or initial representing your Apple ID account.
- Select "Subscriptions."
- This opens a list of all active and past subscriptions linked to your Apple ID.
- Find Obimy in the list and tap it.
- Scroll carefully to locate the Obimy entry.
- Tap "Cancel Subscription" or "Edit."
- The button text may vary depending on your iOS version.
- Confirm the cancellation by following the on-screen prompts.
- Apple will display your cancellation date and confirm that access ends on that date.
- Take a screenshot of the confirmation screen for your records.
- Check your email for a cancellation confirmation from Apple.
- This email serves as your official proof of cancellation.
Your Obimy subscription ends at the end of your current billing period. You retain access until that date, after which the service stops and no further charges occur.
Cancel Obimy on android (Google play store)
- Open the Google Play Store app on your Android phone or tablet.
- Tap the profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions."
- The exact wording depends on your Android version and device.
- Tap "Manage subscriptions."
- This displays all subscriptions associated with your Google account.
- Find and select Obimy from the list.
- Scroll through your active subscriptions to locate it.
- Tap "Cancel subscription."
- Google will ask you to confirm your cancellation and may offer retention incentives.
- Follow the prompts to confirm cancellation.
- Select your reason for cancellation if Google requests it.
- Tap "Cancel subscription" again to finalise.
- Take a screenshot of the cancellation confirmation.
- Google sends a confirmation email to your registered email address.
Your subscription cancels immediately, though you may retain access until the end of your current billing cycle, depending on Google Play's policy at the time of cancellation.
Cancel Obimy directly through the app
- Open the Obimy app on your device.
- Log in if required.
- Navigate to your profile or account settings.
- Look for a gear icon, "Settings," or your profile picture.
- Look for a "Subscription," "Membership," or "Billing" section.
- This may be under "Account" or "Preferences."
- Select "Manage Subscription" or "Cancel Subscription."
- Obimy may not offer an in-app cancellation link, in which case you proceed via the app store method (iOS or Android).
- Follow the on-screen instructions to confirm cancellation.
- Note the cancellation date displayed.
If Obimy does not provide an in-app cancellation option, the app store method (iOS or Android) remains your official route and carries the same legal weight.
Cancel Obimy via customer support email
- Gather your account information.
- Your email address associated with Obimy.
- Your subscription plan (monthly or six-month).
- Your payment method type (credit card, Apple ID, or Google Play).
- Draft a clear cancellation email.
- Subject line: "Cancellation Request: Obimy Subscription"
- Body: State that you wish to cancel your Obimy subscription immediately, include your email address, and request written confirmation.
- Send to Obimy support.
- Use the email address listed in their Help Centre or Privacy Notice.
- If Obimy provides no direct email, contact them via their in-app support chat and request an email escalation channel.
- Keep a copy of your email and any receipts.
- Save the email with a timestamp proving you sent the cancellation request.
- Wait for written confirmation.
- Obimy should respond within 5 to 7 business days confirming cancellation.
If Obimy does not respond or denies your cancellation, escalate to the Department of Trade and Industry (DTI) with copies of your email and any charges that occurred after your cancellation request.
Pricing and subscription options at a glance
| Plan type | Duration | Price (USD) | Approximate PHP | Best for |
|---|---|---|---|---|
| Monthly | 1 month | $2.99 | ~180 PHP | Trial or short-term use |
| Six-month | 6 months | $13.49 | ~800 PHP | Long-term commitment |
Exchange rates fluctuate, so your Philippine peso charge may differ from the approximate amount listed. Check your App Store or Google Play invoice for the exact peso amount charged. Both plans renew automatically until you cancel. Yafee strongly advises canceling before your renewal date to avoid unexpected charges.
What happens after you cancel Obimy
Understanding what occurs after cancellation prevents confusion and helps you confirm the process worked correctly.
Your access and data after cancellation
Once you cancel, your Obimy subscription ends at the close of your current billing period. You retain full app access until that date. On the cancellation date, your premium features lock, though the app remains on your device. No further charges occur to your payment method. Your profile data, message history, and mood records stay on Obimy's servers unless you request deletion. If you wish to erase your account entirely, contact Obimy support and request complete account deletion under your privacy rights.
Checking for ongoing charges
After cancelling, monitor your payment method for 7 to 10 days to confirm Obimy stops charging. Review your bank statement or credit card statement online through your financial institution's app or website. If you spot a charge after your cancellation date, contact your bank or card issuer immediately and inform them of the cancellation. Many financial institutions will reverse erroneous post-cancellation charges and may even open a chargeback claim on your behalf.
Re-subscribing or permanently deleting your account
You can reactivate your Obimy subscription anytime by returning to the app store (iOS or Android) and selecting "Resume" or "Renew," which restores access instantly. If you wish to delete your Obimy account entirely rather than pause it, contact customer support in writing and request permanent account closure. Yafee recommends requesting confirmation of deletion in writing, as some apps delete the account but retain metadata.
Getting a refund if Obimy failed to deliver
Under Philippine consumer law, you can demand a refund in specific circumstances within reasonable timeframes.
When you qualify for a refund
You hold a strong refund claim if Obimy failed to work as advertised. Examples include: notifications did not arrive after purchase, premium features remained locked despite active subscription, the app crashed repeatedly, or the app never loaded at all. You also qualify for a refund if you canceled within 24 hours of your first charge (a cooling-off right many digital services honour, though Obimy does not formally advertise one). For charges within 14 days, gather evidence of the service failure, screenshot error messages, and document the dates you attempted to use premium features.
How to request a refund
- Contact your payment processor first.
- If you used a credit card, contact your card issuer's customer service.
- If you used Apple ID or Google Play balance, go directly to those platforms.
- Request a refund via Apple or Google.
- Apple: Visit reportaproblem.apple.com, select the Obimy charge, and request a refund, citing service failure.
- Google: Open Google Play, go to "Account," select "Order history," find the Obimy charge, tap "Report a problem," and explain the issue.
- Contact Obimy directly if app store refunds are denied.
- Email their support address with evidence of service failure, including screenshots, dates, and description of the problem.
- Request a refund within 14 days of the charge date.
- Escalate to DTI if Obimy refuses.
- File a complaint with the Department of Trade and Industry (DTI) in your city or region.
- Include copies of your cancellation request, charge evidence, and any refund denial from Obimy.
Most refunds process within 5 to 10 business days once approved. Your bank or app store will credit your payment method.
Common mistakes when canceling Obimy
Cancelling correctly on your first attempt saves time and prevents unnecessary charges. Watch out for these frequent pitfalls.
Deleting the app without canceling the subscription
Removing Obimy from your phone does nothing to stop recurring charges. The subscription remains active, and Obimy continues charging your payment method monthly or every six months. You must cancel through the app store (iOS or Android) or directly via customer support. Deletion alone never cancels an active subscription. Always cancel first, then delete the app.
Canceling on one device but not the other
If you use Obimy on both an iPhone and an Android phone, or on your phone and tablet, cancel the subscription in every location where you are signed in. A subscription tied to your Apple ID remains active across all Apple devices until you cancel it in the App Store settings. Likewise, a Google Play subscription remains active across all Android devices. Sign out of the app on secondary devices after canceling to prevent accidental reactivation.
Missing your cancellation deadline
If you intend to cancel before your next charge, mark your cancellation deadline in a calendar app at least 3 days before your renewal date. Many users delay until the morning of the charge, only to find themselves locked out of app store settings or unable to reach customer support in time. Act early.
Not confirming cancellation in writing
If you cancel via the app store, take a screenshot of your confirmation screen immediately. If you cancel via email, retain a copy of your cancellation message with its timestamp. This evidence protects you if Obimy continues charging or denies that you requested cancellation. Yafee emphasises that written proof becomes your legal foundation in any dispute with the company.
Comparing Obimy with similar apps
If you are looking for an alternative to Obimy, understanding how similar couple apps structure their pricing and cancellation policies helps you make an informed choice.
| App name | Monthly price (USD) | Cancellation method | Free features |
|---|---|---|---|
| Obimy | $2.99 | App store or email support | Add partner, basic mood log |
| Between | $4.99 | App store or in-app | Basic messaging, timeline |
| Couples | $4.99 | App store | Simple chat, basic calendar |
| Lasting | $10 | In-app or website | Limited courses, chat |
Obimy ranks among the most affordable couple apps on the market. Between and Couples offer similar features at slightly higher monthly costs. Lasting targets couples seeking relationship counselling and charges significantly more. Before switching apps, trial each free tier thoroughly and confirm their cancellation process is straightforward and customer-responsive.
Your cancellation checklist before you leave
Use this checklist to ensure you complete every step and leave no gaps in your cancellation.
- Verify your current billing date in your app store account (App Store or Google Play).
- Screenshot your current subscription status as proof of your active plan.
- Cancel your subscription via the app store (iOS or Android) at least 3 days before renewal.
- Take a screenshot of your cancellation confirmation immediately.
- Save your cancellation confirmation email from Apple or Google.
- If canceling via email, keep a copy of your cancellation message with timestamp.
- Set a phone reminder for 10 days after cancellation to check for unauthorised charges.
- Log into your bank or payment app and verify no charges occur after your cancellation date.
- Delete the Obimy app only after confirming cancellation is complete.
- If charges persist, contact your bank or DTI with your cancellation evidence.
Contact information and escalation routes
If Obimy refuses to cancel or continues charging, knowing where to escalate your complaint ensures you receive resolution.
Obimy customer support address
OBIMY INC. is registered in the United States. Their Privacy Notice and Help Centre contain the official support email address and mailing address. Yafee recommends contacting them first in writing with a cancellation request that includes your account email, subscription plan, and request for confirmation. Keep a copy of your message.
Escalating to the department of trade and industry (DTI) in the philippines
If Obimy does not cancel your subscription or continues charging after your cancellation request, file a formal complaint with the Department of Trade and Industry. The DTI operates regional offices in every province and major city in the Philippines. Submit a written complaint including:
- Your name, address, and contact information.
- A detailed description of your cancellation request and Obimy's response (or lack thereof).
- Copies of all cancellation emails, screenshots, and charge evidence.
- Dates of each cancelled request and unauthorised charge.
- The amount of money in dispute.
The DTI will investigate and attempt to resolve the dispute. This escalation is free and carries legal weight under Republic Act No. 7394. Yafee advises filing with the DTI if Obimy ignores your cancellation request or denies a legitimate refund claim.
Contacting your bank or payment provider
If Obimy charges your bank account or credit card after you cancel, contact your financial institution immediately. Inform them that you cancelled the subscription, Obimy continued charging without authorisation, and you wish to dispute the charge. Your bank can reverse the charge, investigate the merchant, and potentially file a chargeback on your behalf. Many banks cover unauthorised recurring charges through consumer protection policies.
Why canceling subscriptions matters for your finances
Obimy costs approximately 180 to 800 Philippine pesos per billing cycle, depending on your plan. Over one year, that totals 2,158 to 9,600 pesos-money that accumulates silently if you forget about the app. Yafee has helped thousands of consumers cancel forgotten subscriptions and reclaim hundreds or thousands of pesos annually. Small recurring charges feel invisible but compound into real financial drain. Taking control of your digital spending protects your household budget and your financial wellbeing.
In summary, canceling Obimy is straightforward if you follow the correct method: go through your app store (iOS or Android), take screenshots of your confirmation, monitor your payment method for 7 to 10 days, and escalate to the DTI if charges persist. You hold strong legal rights under Philippine consumer law. Yafee recommends canceling at least 3 days before your renewal date, keeping written evidence, and acting decisively. Your financial control is worth the few minutes this process takes.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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