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Frequently asked questions
Cancel My Growth One: The Right Way
How to cancel My Growth One and reclaim your investment
Why you might cancel My Growth One
My Growth One (also known as Growth One) is a boutique consulting and experience provider based in the United Arab Emirates that offers personalized coaching, transformational retreats, and bespoke life-design packages. If you signed up for a coaching program, retreat package, or membership and now want to cancel, you have legal rights that protect your position as a consumer.
You may be cancelling because the service did not deliver promised results, billing became unclear or unexpected, your circumstances changed, or you discovered a better alternative. Whatever your reason, your goal is straightforward: stop future charges and recover prepaid amounts you are legally entitled to reclaim. Yafee can help you understand exactly where you stand and what steps to take.
How My Growth One structures its services
My Growth One does not operate as a standard mass-market subscription platform. Instead, the company offers customized consulting agreements, membership contracts, or project-based packages tailored to individual needs. This bespoke model means your cancellation terms may differ from what you would find with typical recurring software subscriptions, and understanding your specific agreement is critical before you proceed.
Common reasons consumers cancel
Yafee has helped thousands of customers cancel service agreements they no longer wanted, and the most frequent reasons include unfulfilled promises, surprise renewal charges, lack of transparency about cancellation terms, or discovery of competing services that better meet your needs. Many customers report that renewal terms were embedded in fine print or that billing automatically converted to a recurring model without explicit written consent.
Your federal consumer cancellation rights
United States federal law and state consumer protection statutes grant you powerful rights to cancel service agreements, even those marketed as customized or bespoke offerings.
The federal trade commission's Cooling-Off rule and your right to withdraw
Under the Federal Trade Commission's Cooling-Off Rule (16 CFR Part 429), you have the unconditional right to cancel most service contracts within three business days of signing, without penalty or explanation. This rule applies to contracts sold in person, by telephone, or through mail, provided you have not yet received the core service you paid for.
If you signed up for a retreat, coaching session, or transformational experience and have not yet attended or received that service, you may still be within your three-business-day window. Submit your cancellation notice immediately in writing to the company address listed in the final section of this guide. Use certified mail or email with read receipt confirmation to create irrefutable proof of your timely withdrawal.
State automatic renewal and recurring billing protections
If My Growth One converted you to recurring billing (monthly, quarterly, or annual charges), your state's consumer protection laws protect you. Most states require companies to obtain your express, written consent before charging you on a recurring basis and to send you a clear confirmation before each renewal.
Your legal position: You may cancel without penalty if the company failed to obtain your explicit written consent to recurring charges, did not provide clear renewal terms at the point of sale, or failed to send timely renewal reminders. The Federal Trade Commission and your state's attorney general enforce these rules. If My Growth One refuses to honor your cancellation, you can file a formal complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state attorney general's consumer protection division.
Right to refunds under federal and state law
You have the right to a full refund if you cancel within the cooling-off period or if the company breached the terms of your contract by failing to disclose automatic renewal terms. Yafee advises that you document every communication, payment receipt, and terms document before you contact the company. This paper trail becomes essential if you need to escalate to the Federal Trade Commission or pursue a chargeback through your credit card issuer.
Step-by-step cancellation process for My Growth One
Follow this procedure to cancel your My Growth One agreement and establish a clear record of your withdrawal request.
Step 1: review your original agreement and identify renewal terms
Before you submit a cancellation request, locate your original contract, email confirmation, or receipt. Look for the following details:
- The exact service or package name you purchased
- The start date and any stated end date or renewal date
- The total amount you paid or are obligated to pay
- Any automatic renewal or recurring billing language
- The stated cancellation procedure and notice period
Many customers find that cancellation terms are buried in supplementary documents or website terms of service rather than in the main contract. Gather all relevant documents before contacting the company.
Step 2: prepare a written cancellation notice
Compose a clear, concise cancellation email that includes the following:
- Your full name and email address associated with the account
- The date you purchased the service
- The name of the package or service you are cancelling
- A direct statement: "I hereby cancel my My Growth One agreement effective immediately"
- A request for confirmation of cancellation and the date it takes effect
- A request for a full refund if you are within the cooling-off period or if the company breached its disclosure obligations
Keep your language professional and factual. Do not include emotional language or lengthy explanations; companies are more likely to honor straightforward cancellation requests.
Step 3: submit your cancellation to the correct contact
According to My Growth One's standard terms, you must send your cancellation request via email to [email protected]. Send your written cancellation notice to this address and request a delivery receipt or read confirmation. If email delivery fails, try contacting the company through any alternative contact method listed on the company website.
Do not rely on phone calls, live chat, or social media messages alone. Email creates a timestamped, documented record that protects you if the company later claims it never received your cancellation request. Yafee recommends using certified email or a service like sendsafely.com that provides proof of delivery.
Step 4: allow 5 to 7 business days for confirmation
My Growth One's terms state that cancellation takes effect immediately upon notice, but the company should send you a written confirmation within 5 to 7 business days. If you do not receive confirmation, send a follow-up email referencing your original cancellation request and requesting written acknowledgment of the cancellation date.
Step 5: verify that future charges have ceased
Monitor your credit card or bank account statements for 2 to 3 billing cycles after your cancellation confirmation. If the company continues to charge you after the cancellation date, you have grounds to dispute the charge through your credit card issuer or file a complaint with your bank. Document the date and amount of any unauthorized charges.
What happens after you cancel My Growth One
Once your cancellation takes effect, your legal obligations to the company cease immediately, but certain practical steps remain your responsibility.
Pursue a refund if you are entitled to one
If you cancelled within three business days of purchase or if the company failed to disclose automatic renewal terms, you are entitled to a full refund. Include a refund request in your cancellation email. If the company does not process your refund within 30 days, contact your credit card issuer and request a chargeback, citing the unauthorized or wrongfully continued charge. Yafee advises that credit card companies are highly responsive to chargeback requests for undelivered services or breached refund obligations.
Document your cancellation for future disputes
Save all emails, confirmations, and payment receipts in a dedicated folder. If My Growth One later claims you owe additional fees or attempts to collect on the cancelled agreement, you will have irrefutable proof of your timely cancellation. Screenshot the cancellation confirmation email in case the company deletes it from its system later.
Monitor for collection activity
In rare cases, companies sell unpaid "debt" to third-party collection agencies. If you receive a collection notice after cancellation, respond immediately with a copy of your cancellation confirmation. Under the Fair Debt Collection Practices Act, collection agencies must cease collection activity once you provide proof that you validly cancelled the agreement.
Refund eligibility and recovery timeline
Your refund eligibility depends on when you cancelled and whether the company complied with disclosure obligations.
Cooling-off period refunds (within 3 business days)
If you cancelled within three business days of signing and have not yet received the service, you are entitled to a full refund of all amounts paid. The company must issue this refund within 30 days of your cancellation notice. If the company fails to refund, escalate to the Federal Trade Commission.
Automatic renewal breach refunds
If My Growth One charged you a renewal fee without providing timely renewal reminders or without your express written consent to recurring charges, you are entitled to a refund of that unauthorised charge. Submit your refund request within 90 days of the charge for maximum leverage with credit card companies.
Partial service refunds
If you received part of the promised service (for example, one coaching session out of a six-session package) and cancelled the remainder, the company may be entitled to retain payment for services already delivered, but Yafee advises that you can still request a pro-rata refund for the unused portion. Many companies will settle these disputes to avoid escalation to regulators.
| Cancellation scenario | Refund entitlement | Timeline to receive refund |
|---|---|---|
| Cancelled within 3 business days, no service received | Full refund | 30 days from cancellation notice |
| Cancelled after cooling-off period but before service began | Full refund (if no renewal consent disclosed) | 30 to 60 days (negotiate) |
| Cancelled mid-service or after partial delivery | Pro-rata refund for unused portion | 30 to 90 days (negotiate) |
| Unauthorized recurring charge after cancellation | Full refund of unauthorized charge | Chargeback: 30 to 90 days |
| Service not delivered as promised | Full or partial refund (breach of contract) | 30 to 120 days (legal action may be required) |
| Cancelled but charged a "restocking" or "processing" fee | Fee is likely unenforceable; request reversal | Dispute fee within 30 days of discovery |
Common cancellation mistakes and how to avoid them
Cancelling with confidence means steering clear of procedural errors that companies exploit to deny refunds or claim you never requested cancellation.
Mistake 1: using informal communication channels
Never rely on phone calls, text messages, or social media direct messages to cancel. The company will claim it has no record of your request. Yafee strongly advises using email only, sent to the official support address, with proof of delivery. Keep every response in the same email thread to create an undisputed paper trail.
Mistake 2: failing to request written confirmation
After you submit your cancellation, explicitly request written confirmation stating the cancellation date and the effective date on which charges will cease. If the company responds verbally or in vague language, send a follow-up email asking for a clear, dated written statement.
Mistake 3: not capturing the exact cancellation terms from your contract
Many consumers submit a cancellation request without first verifying what their contract actually says about cancellation. You may discover that the contract requires 30 or 60 days' notice, or that cancellation applies only at the end of a billing cycle. This is no excuse for the company to ignore your request, but it does inform your timeline and strengthens your position if you need to escalate.
Mistake 4: accepting a "suspension" instead of cancellation
Some companies offer to suspend your account instead of cancelling it. Suspension typically means charges pause temporarily but resume automatically after a set period. If you want to cancel permanently, use the word "cancel" explicitly and request that the company confirm that no future charges will occur. Yafee has found that companies often reactivate "suspended" accounts and charge customers without warning.
Mistake 5: ignoring a denial or silence
If My Growth One refuses to honour your cancellation or does not respond within 10 business days, do not wait. File a complaint immediately with the Federal Trade Commission at reportfraud.ftc.gov and contact your state attorney general's consumer protection division. Most companies respond quickly once they learn that regulators are investigating.
Your checklist before and after cancellation
Use this checklist to ensure you complete every step and protect your legal position.
| Task | Status | Date completed |
|---|---|---|
| Locate and review original agreement and renewal terms | ☐ | |
| Identify the company cancellation address or email | ☐ | |
| Draft written cancellation notice with all required information | ☐ | |
| Send cancellation email with proof of delivery | ☐ | |
| Receive written cancellation confirmation from the company | ☐ | |
| Monitor bank and credit card statements for 2-3 billing cycles | ☐ | |
| Request refund if eligible | ☐ | |
| File Federal Trade Commission complaint if company refuses cancellation | ☐ | |
| File chargeback with credit card issuer if charges continue | ☐ | |
| Save all correspondence in secure folder for future reference | ☐ |
Escalation: what to do if My Growth One refuses cancellation
If My Growth One fails to honour your cancellation request or continues charging you after cancellation, federal and state regulators are on your side.
File a complaint with the federal trade commission
Visit reportfraud.ftc.gov and file a formal complaint against My Growth One. Describe your cancellation request, the dates you sent it, the company's response (or lack thereof), and any unauthorized charges. The Federal Trade Commission investigates violations of the Cooling-Off Rule and automatic renewal laws and can compel the company to refund consumers.
Contact your state attorney general's consumer protection division
Each state attorney general maintains a consumer protection division that investigates complaints about unfair or deceptive business practices. Search "[Your State] attorney general" and locate the consumer complaints page. Submit a formal complaint with the same documentation you provided to the Federal Trade Commission.
Dispute the charge with your credit card issuer
If the company charges you after you cancelled, contact your credit card company and request a chargeback (also called a "dispute"). Provide proof of your cancellation notice and the company's refusal to stop charging. Credit card companies typically side with consumers in these disputes and reverse the charge within 30 to 90 days.
Send a formal demand letter
If the amounts are substantial, consider sending a formal demand letter from an attorney stating your cancellation request and demanding a full refund. Many companies settle immediately upon receipt of an attorney letter rather than risk escalation to court. Yafee can help you draft this letter or connect you with consumer counsel.
Contact information for My Growth One
My Growth One is based in the United Arab Emirates and operates under the name Growth One. To cancel your agreement, send your written cancellation notice to:
Email: [email protected]
Request delivery confirmation or read receipt when you send your cancellation email. If email communication fails or you require escalation, you may also file a complaint with the Federal Trade Commission (reportfraud.ftc.gov) or your state attorney general without providing the company with advance notice.
Cancellation takes effect immediately upon notice according to the company's terms, meaning you should see no further charges after the company receives your request. If charges continue, escalate to your credit card issuer within 60 days of the unauthorized charge.
Why yafee exists: your partner in cancellation
Yafee has helped thousands of consumers navigate complex cancellation procedures and recover refunds from companies that resist legitimate withdrawal requests. Whether you are within the three-business-day cooling-off period or fighting unauthorized charges months after cancellation, Yafee provides clear, legal guidance grounded in federal consumer protection law.
Your right to cancel is not a courtesy; it is a fundamental protection under United States federal law. Do not accept vague explanations, unexplained fees, or claims that "the computer won't let us cancel your account." Companies use these delays and excuses to hope you will give up. With Yafee's step-by-step framework and knowledge of your legal rights, you can cancel with confidence and recover what you are owed. Start today by gathering your agreement and drafting your cancellation notice.
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