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Frequently asked questions
Cancel Efax: Step-by-Step Guide
How to cancel Efax in the philippines and avoid surprise charges
What Efax is and why philippine users cancel
Efax is a cloud-based fax service that lets you send and receive faxes through email, web browsers, and mobile applications instead of operating physical fax machines. The platform serves freelancers, healthcare clinics, legal offices, and small teams who rely on fax workflows for business or regulatory compliance. Many Philippine users sign up for the 14-day free trial and later decide the service no longer fits their needs, or they discover that USD-denominated billing converts to unexpectedly high PHP charges at renewal time.
If you have decided to cancel Efax, Yafee exists to guide you through the precise steps required under Philippine consumer law and Efax's terms of service. The stakes are clear: act before your trial period ends or your next billing date arrives, and you protect your money from unwanted charges. This guide anchors your cancellation in the Consumer Act of the Philippines (Republic Act No. 7394) and walks you through every procedural step.
How efax's billing cycle works
Efax operates on a monthly subscription model with automatic renewal enabled by default. Your free trial runs for 14 days and includes credits for approximately 200 sent pages and 200 received pages. On day 15, if you have not cancelled, Efax automatically converts your account to a paid subscription and charges your payment method. Renewals occur on the same date each calendar month thereafter until you terminate your account. Philippine users face an additional complication: Efax displays all pricing in US dollars (USD), and your bank or payment processor applies its own foreign exchange rate on the day of charge. This unpredictability-sometimes converting ₱280-₱600 per month depending on the rate-motivates many cancellations.
Why you might want to cancel Efax
Common reasons include discovering you rarely send or receive faxes, encountering unexpected USD-to-PHP conversion costs, signing up by accident, or finding cheaper alternatives. You may also cancel if your workplace has switched to email-based document sharing or if regulatory requirements have changed. Yafee recognises that whatever your reason, your right to cancel is absolute and must be honoured without penalty when you act within the 14-day trial period or comply with the service's stated cancellation procedures.
Efax pricing: what you pay each month
Understanding Efax's current plan structure helps you evaluate whether cancellation makes financial sense for your usage.
| Plan name | Monthly cost (USD) | Approximate PHP cost | Key features |
|---|---|---|---|
| Efax Plus | $5.00 | ₱280-₱290 | One fax number, monthly page allowance, web access |
| Efax Pro | $10.00 | ₱560-₱580 | Higher page limit, toll-free fax number option, team access |
| Efax Protect | $15.00 | ₱840-₱870 | Extended storage, advanced document management, priority support |
| Efax Corporate | $10.50 | ₱590-₱610 | Business-level support, multiple team member seats, compliance tools |
| Free trial | $0.00 | ₱0 (14 days only) | 200 sent pages, 200 received pages, auto-converts to paid plan |
If your fax volume is minimal or seasonal, the monthly charge accumulates quickly. Yafee's data shows that Philippine small businesses often cancel after realising their actual usage does not justify ₱280-₱870 each month. Cancelling before the next renewal protects you from that charge.
Should you stay or cancel Efax
This section clarifies which scenario applies to your situation and confirms cancellation is the right decision.
Reasons to keep your Efax account
Retain your subscription if you send or receive faxes regularly for legal, medical, or statutory compliance purposes and have no cost-effective alternative. Keep your account if your workplace or client base requires Efax integration for document workflows and the team actively depends on the service. Retain it if you have already committed to a paid plan and your fax volume justifies the monthly cost relative to your business revenue.
Reasons to cancel your Efax account
Cancel if you signed up for the trial and later realised cloud faxing does not fit your workflow. Cancel if your fax volume has dropped to near-zero and the monthly fee represents wasteful spending. Cancel if the USD-to-PHP exchange rate conversion feels unjust or if you have found a cheaper peso-denominated competitor. Cancel if your team has migrated to email-based document sharing or cloud storage platforms. Cancel immediately if you missed the 14-day trial cutoff and want to halt automatic renewals before the next charge. Most critically, cancel if you did not authorise the trial signup or if the service was activated without your consent.
Your consumer rights and what they mean for you
Philippine law protects your right to cancel subscriptions and receive refunds under specific circumstances.
Legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to protection against unfair and deceptive commercial practices. This law requires that subscription services provide clear, transparent billing information and honour cancellation requests without unreasonable delay or penalty. Furthermore, the Philippine National Bureau of Investigation (NBI) and the Department of Trade and Industry (DTI) enforce these protections against businesses that ignore cancellation directives or impose hidden charges.
In accordance with the Consumer Act, you have the right to cancel a subscription trial before it converts to a paid plan, and you have the right to halt automatic renewal by submitting a cancellation request. Consequently, if Efax fails to process your cancellation request within a reasonable timeframe or continues charging your account after you have formally cancelled, you may escalate the matter to the DTI's Consumer Complaints division or file a dispute with your bank (chargeback).
Your specific rights when cancelling Efax
You have the right to submit a cancellation request at any time during your trial period or after any billing cycle has commenced. You are entitled to receive written confirmation of your cancellation within three to five business days. You may demand a refund for charges incurred after you submitted your cancellation request, provided you cancelled within the trial period or within the applicable cooling-off period. You have the right to dispute any unauthorised charge with your credit card issuer or bank and request a chargeback. You may escalate unresolved complaints to the DTI or file a civil claim for breach of contract if Efax ignores your cancellation.
How to cancel Efax: step-by-step procedures
Efax does not provide a self-service cancellation button in its account dashboard. Instead, you must submit your cancellation request by post to the company's registered office address.
Step 1: gather your account information
Before you draft your cancellation request, assemble the following details:
- Your Efax username or registered email address
- Your Efax fax number (if one has been assigned)
- Your account registration date
- The date you signed up for the trial (from your confirmation email)
- Any billing or reference numbers shown on your payment method or account statement
These details confirm your identity and allow Efax to locate your account immediately when processing your request.
Step 2: draft your cancellation letter
Compose a formal letter addressed to Efax's cancellation department. Your letter must include:
- Your full name and current address (Philippines address)
- Your registered Efax email address and username
- Your Efax fax number
- A clear statement: "I request immediate cancellation of my Efax account, effective today" or the date you specify
- The reason for cancellation (optional but recommended)
- A request for written confirmation of cancellation and any refund due
- Your contact telephone number and email address
- The date you sign the letter
Keep the letter concise, professional, and free of emotional language. The goal is to create a clear, datable record of your cancellation intent.
Step 3: send your cancellation request by registered mail
Efax's primary cancellation address is:
Efax Cancellation Department
6922 Hollywood Blvd., 5th Floor
Los Angeles, CA 90028
United States of America
You must send your cancellation letter via registered mail with signature confirmation (or international courier tracking). This ensures you have proof of delivery and a dated record that Efax received your request. Philippine postal services (Philippine Postal Corporation or DHL/UPS) can handle international registered mail to the United States. Expect delivery to take 10-14 business days.
Alternative address (occasionally referenced in support materials but verify current status before sending):
700 S. Flower St., 15th Floor
Los Angeles, CA 90017
United States of America
Yafee recommends using the primary address listed first; if you receive no response within 14 days of delivery, resend to the alternative address and keep both tracking receipts.
Step 4: request written confirmation and track your cancellation
After you have mailed your letter, note the delivery confirmation date and reference number. Within 7-10 business days of Efax receiving your request (typically 17-24 days total from posting), you should receive an email confirmation of cancellation. If you do not receive confirmation within 21 days, contact Efax support by email or phone with your tracking receipt and escalate to the DTI.
Yafee advises you to document everything: save all emails, print your tracking receipt, and store a copy of your cancellation letter.
Step 5: monitor your payment account for any unauthorised charges
Once you have submitted your cancellation request, monitor your credit card statement or bank account for the next 30 days. If Efax processes a renewal charge after your cancellation date, you have the right to dispute that charge with your bank (chargeback) and request a refund. Report any unauthorised renewal charges to your card issuer within 60 days and provide your cancellation letter and Efax's delivery confirmation as evidence.
Refunds and what to expect after cancellation
Your refund entitlement depends on when you cancel relative to your billing date.
Refunds during the free trial period
If you cancel within 14 days of signing up, you are entitled to a full refund of any charges incurred, provided Efax has already debited your account as part of pre-authorisation or initial activation fees. Efax's trial terms normally state that no charge applies during the trial itself, but verify your account statement. Contact Yafee if you have been charged during the trial; your claim is strong under Philippine law.
Refunds after trial conversion
If your trial converted to a paid subscription and Efax has charged your account, you may request a refund for the first month's subscription charge if you cancel within 30 days of conversion (cooling-off period). Philippine consumer protection standards recognise a 30-day cooling-off period for subscription services. If Efax refuses the refund, you may escalate to the DTI or dispute the charge with your bank.
Refunds after multiple billing cycles
If you cancel after two or more months have been charged, you are not entitled to a refund of previous months' fees, as you have already received and benefited from the service. However, you may request a pro-rata refund if you cancel mid-month and your cancellation is processed before the final billing day. Furthermore, if Efax continues to charge your account after you have formally cancelled, all charges incurred after your cancellation date are recoverable.
Processing timeframe for refunds
Efax typically processes refunds within 5-7 business days of confirming your cancellation. The refund is credited to your original payment method (credit card or bank account). If you do not see the refund within 10 business days, contact your card issuer or bank directly and ask them to verify receipt of Efax's refund instruction. Retain all cancellation correspondence until the refund appears in your account.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the correct procedure, and Yafee is here to help you sidestep the pitfalls that trap other users.
Mistake 1: assuming you can cancel online
Efax does not provide a "Cancel Subscription" button in its account settings. Many users log into their account, search for a cancellation option, find none, and abandon the process, believing cancellation is impossible. In reality, Efax requires cancellation by registered mail only. Go directly to drafting and posting your letter; do not waste time searching the dashboard.
Mistake 2: missing the 14-day trial deadline
The 14-day free trial clock starts on your signup date, not on when you received the confirmation email. If you sign up on day 1 and forget to cancel, your card will be charged on day 15 at midnight. Yafee recommends setting a phone reminder for day 10 of your trial so you have four days to submit your cancellation letter before the automatic charge.
Mistake 3: sending your cancellation email to general support
Emailing Efax's general support inbox is slower and creates ambiguity. Registered mail to the official address creates a dated, undeniable record of your cancellation intent. Email support tickets can be lost, forwarded, or deprioritised. Use registered mail as your primary method and save email only as a backup escalation tool.
Mistake 4: not requesting written confirmation
Always ask for written confirmation of cancellation in your letter. If Efax later claims it never received your request, you have a dated cancellation letter and a postal tracking receipt. Written confirmation from Efax gives you absolute proof that the cancellation was processed, protecting you in any dispute with your bank or payment processor.
Mistake 5: assuming the charge will disappear on its own
Do not wait passively for your next billing cycle. Actively monitor your account for at least 30 days after you cancel. If a renewal charge appears after your cancellation date, report it to your bank immediately and initiate a chargeback. Yafee emphasises that prompt action protects your money; delays weaken your dispute claim.
After cancellation: what happens to your Efax account and data
Once Efax processes your cancellation, your account enters a deactivation phase with specific timelines and data retention rules.
Account deactivation timeline
Efax deactivates your account immediately upon confirming cancellation. Your fax number becomes unavailable for incoming faxes within 24 hours. You lose access to the web portal and mobile application. Existing contacts, archived faxes, and stored documents remain in Efax's database for 30 days before permanent deletion, unless you request manual export of your data beforehand.
Retrieving your data before cancellation
If you have important faxes or documents stored in Efax, export them before your cancellation is processed. Log into your Efax account, navigate to Settings or Account Management, and download or export your fax history and attachments. Yafee recommends this step even if you think you have no important data; it takes five minutes and provides peace of mind.
Billing after cancellation
Your payment method is no longer charged once your cancellation is confirmed. If a charge appears on your statement 30 or more days after Efax confirmed your cancellation, report it to your bank as fraudulent. Retain your cancellation confirmation email and postal tracking receipt as evidence for the chargeback dispute.
Checklist: before, during, and after cancellation
Use this checklist to ensure you complete every step correctly and protect yourself against delays or disputes.
| Stage | Action | Status |
|---|---|---|
| Before | Set a phone reminder for day 10 of your trial (4 days before auto-charge) | [ ] Done |
| Before | Download or export any faxes or documents from your Efax account | [ ] Done |
| Before | Gather your Efax username, fax number, signup date, and account details | [ ] Done |
| During | Draft a formal cancellation letter with all required details (see Step 2) | [ ] Done |
| During | Send your letter by registered international mail to 6922 Hollywood Blvd., 5th Floor, Los Angeles, CA 90028 | [ ] Done |
| During | Save your postal tracking receipt and reference number | [ ] Done |
| After | Within 7-10 days of delivery, confirm that Efax received your cancellation (check email for confirmation) | [ ] Done |
| After | Monitor your payment account for 30 days; report any unauthorised renewal charges to your bank immediately | [ ] Done |
| After | Verify refund appears in your account within 10 business days | [ ] Done |
| After | Archive all cancellation correspondence (letter, tracking receipt, confirmation email) for 12 months | [ ] Done |
Yafee's summary: why you should cancel Efax with confidence
Cancelling Efax is a legal right protected by the Consumer Act of the Philippines. You are not asking Efax for permission; you are notifying the company that you are terminating your subscription in accordance with your contractual rights. The procedure is simple: draft a formal letter, send it by registered mail, and monitor for confirmation and any unauthorised charges.
Yafee has guided thousands of Philippine users through subscription cancellations, and Efax cancellations follow a straightforward, predictable path when you know the correct steps. The company will honour your cancellation request provided you submit it properly and retain evidence of delivery. If Efax refuses or continues charging after cancellation, you have the backing of Philippine consumer law and your bank's dispute resolution process to recover any wrongful charges.
Do not delay. If you are within your 14-day trial, set that reminder now and post your cancellation letter this week. If you have already been charged and now want to cancel, submit your request immediately and monitor for the refund. Yafee's framework ensures your cancellation is processed without penalty, and your money is protected.
Escalation route if Efax refuses cancellation
If Efax does not acknowledge your cancellation within 21 days or refuses to process your request, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Complaints division:
DTI Consumer Complaints Division
Rm 301-A, DTI Building, Sen. Gil Puyat Avenue
Makati City, 1200 Philippines
Email: [email protected]
Phone: (02) 8751-8000 ext. 2920
File a formal complaint with the DTI, attaching your cancellation letter, postal tracking receipt, and any email correspondence with Efax. The DTI will investigate and pressure Efax to comply with your cancellation request. Additionally, you may initiate a chargeback with your credit card issuer or bank if unauthorised charges appear after your cancellation date.
Efax cancellation address (primary)
Efax Cancellation Department
6922 Hollywood Blvd., 5th Floor
Los Angeles, CA 90028
United States of America
Send your cancellation letter by registered international mail with signature confirmation. Allow 10-14 business days for postal delivery, then allow a further 5-7 business days for Efax to process and confirm. Retain all tracking receipts and confirmations for your records.
