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Frequently asked questions
Cancel New Faith Network: Step-by-Step Guide
How to cancel New Faith Network in New zealand and know your rights
What is New Faith Network
New Faith Network is a subscription streaming service that curates faith-based and family-friendly video content, including Christian films, devotional series and educational programming. The platform operates across web browsers, mobile apps and connected TV devices, allowing you to watch on your preferred screen. When you sign up, you receive a 14-day free trial before your subscription begins charging.
The service is operated by NFN Media B.V., a Netherlands-registered company. You access your account through the New Faith Network website or mobile application, where you can manage your subscription plan, pause your membership for up to 60 days, or cancel permanently when the service no longer meets your needs.
How the subscription works
New Faith Network offers both monthly and annual billing options. The monthly plan charges you each month and allows flexibility if you decide to cancel at short notice. The annual plan bills once per year and typically provides savings compared to paying monthly. Both plans include a 14-day free trial, so you can explore the content library before any charge appears on your account.
Promotional offers occasionally appear in your region, each with its own billing cycle and trial period. You should verify your current plan directly in your Account settings on the website to understand exactly what you are paying and when your next charge is due.
Pricing and billing plans
| Plan type | Billing cycle | Free trial | Best for |
|---|---|---|---|
| Monthly subscription | Charges each month on your billing date | 14 days included | Flexibility and short-term commitment |
| Annual subscription | Charges once per year | 14 days included | Long-term users seeking cost savings |
| Promotional offers | Varies by region and campaign | 14 days included | Limited-time deals and discounted rates |
Why you might cancel New Faith Network
You may choose to cancel New Faith Network for several legitimate reasons, ranging from changes in your viewing habits to cost reduction strategies. Understanding your options helps you make a decision that aligns with your budget and entertainment needs.
Reasons to keep your subscription
- You watch faith-based content regularly and find genuine value in the programming.
- Your family uses the platform together and shares aligned interests in Christian-oriented entertainment.
- You want to support independent Christian media producers and streaming ventures.
- The annual plan offers meaningful savings that justify the upfront cost.
- The curated nature of the content appeals to you more than mainstream alternatives.
Reasons to cancel
- You do not watch content frequently enough to justify the monthly subscription fee.
- The content library feels limited or does not align with your actual viewing preferences.
- You signed up during a free trial or promotional period and no longer need ongoing access.
- You want to consolidate your subscriptions and reduce monthly expenses.
- You prefer other streaming platforms with broader programming or better value.
- You experienced service quality issues or customer support problems.
How to cancel New Faith Network step by step
You must complete your cancellation through the New Faith Network website; the mobile app and TV applications do not offer a cancellation function. Following the official website process ensures your request is processed correctly and prevents common billing delays.
Step 1: sign in to your New Faith Network account
Visit the New Faith Network website at newfaithnetwork.com and enter your email address and password. If you cannot remember your password, select the "Forgot password" option and check your email for the reset link. Complete the password reset process before proceeding to your account settings.
Step 2: navigate to your account settings
Once you are signed in, locate your Account or Profile menu. On a computer, this typically appears in the top navigation bar. On a mobile device or tablet, you may need to select a menu icon (three horizontal lines) to find your Account or Membership option. Select this to access your subscription management area.
Step 3: access your subscription plan management
Look for your current subscription plan displayed in your account settings. You should see an "Update" button or similar option next to your plan details. Select this button to open the subscription management interface where you can view billing information and cancellation options.
Step 4: select the cancellation option
Within the subscription management area, locate and select the "Cancel subscription" or "Cancel membership" button. New Faith Network may ask you to confirm your decision and may present you with retention offers such as discounted rates or pause options. Review these carefully but select the cancellation confirmation if you have decided to end your subscription.
Step 5: confirm your cancellation request
New Faith Network will ask you to confirm your cancellation. You may be prompted to provide feedback about why you are cancelling. Complete this confirmation step, and the system should display a confirmation message with your cancellation date. Take a screenshot of this confirmation for your records.
Step 6: check your confirmation email
Within minutes of completing your cancellation, check your email inbox (and spam folder) for a confirmation message from New Faith Network. This email should state your cancellation date, your final billing date, and confirm when your access will end. Retain this email as proof of your cancellation request.
Your legal position as a New zealand consumer
Your rights when cancelling a subscription service are protected under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. These laws apply to all suppliers operating in New Zealand, including overseas-based companies like New Faith Network.
Under the CGA, you are entitled to receive services with due care and skill, and for the service to be fit for purpose and delivered within a reasonable timeframe. If New Faith Network fails to process your cancellation request, continues charging you after cancellation, or otherwise breaches these guarantees, you have grounds to pursue a complaint through the dispute resolution process.
The Commerce Commission enforces consumer protection law in New Zealand and investigates breaches of fair trading conduct. If New Faith Network refuses to cancel your subscription or continues billing you after you have submitted a valid cancellation request, you can lodge a complaint with the Commerce Commission. Additionally, you have the right to dispute charges through your bank or payment provider under the Payment Services Act 2021.
What to do if your cancellation is not processed
If New Faith Network fails to cancel your subscription within a reasonable timeframe after your confirmed request, or if charges continue appearing on your account after cancellation, take these steps. First, gather all evidence: your cancellation confirmation email, screenshots of the cancellation request, and copies of subsequent billing statements showing charges after the cancellation date. Contact New Faith Network's customer support directly with this documentation and request written confirmation that your subscription is cancelled and that no further charges will be applied.
If New Faith Network does not respond within 7 business days or refuses to honour your cancellation, escalate your complaint to the Commerce Commission by visiting their website or contacting them directly. Provide your evidence and explain the timeline of your cancellation attempts and subsequent unwanted charges. The Commerce Commission can investigate the company's conduct and pursue enforcement action if necessary.
Refunds and billing after cancellation
When you cancel New Faith Network, your subscription ends on your next billing date or immediately, depending on the cancellation terms displayed at the time of your request. You will not be charged for periods after your cancellation date. If you have an annual subscription and cancel partway through the billing year, New Faith Network's refund policy determines whether you receive a partial refund.
Many annual subscriptions do not offer pro-rata refunds for early cancellation; instead, your access simply ends on the final billing date unless the company's terms state otherwise. Review your cancellation confirmation email carefully to understand your refund status. If you believe you are entitled to a refund under consumer law or the company's stated terms, contact New Faith Network within 30 days of cancellation with your request.
If you were charged during your free trial period by mistake, you have stronger grounds for a refund. Consumer protection law in New Zealand requires that free trials be genuinely free; if you were billed without clear consent, you can dispute the charge with your bank and request a reversal. Yafee recommends keeping all promotional communications and account creation confirmations as evidence of the trial terms offered to you.
Disputing charges with your bank
If New Faith Network continues charging you after cancellation or if charges appear that you did not authorise, you can dispute these with your bank or payment provider. Contact your bank's customer support team and provide evidence of your cancellation request and confirmation email. Your bank can reverse unauthorised charges and may place a hold on New Faith Network's payment processing in your region. This process typically takes 5 to 10 business days.
What happens after you cancel
After your cancellation is processed, you retain access to your account and content until your final billing date or the date specified in your cancellation confirmation. On the day after your access ends, you will be unable to log in or stream any content. Yafee advises that you download any materials you wish to keep before your access terminates, as you will not be able to retrieve them after cancellation.
Your personal data remains on New Faith Network's servers unless you request deletion. If you want your account and personal information removed, contact New Faith Network's support team separately and request data deletion under privacy law. Under the Privacy Act 2020, companies must remove personal data upon request unless they have a lawful reason to retain it.
Pausing instead of cancelling
If you are unsure about permanent cancellation, New Faith Network allows you to pause your membership for up to 60 days at no charge. During a pause, your account remains active, your subscription does not expire, and you retain your watchlist and preferences. You can resume your subscription at any time during the pause period without losing your account data. This option works well if you want to reduce costs temporarily without committing to full cancellation.
Common cancellation mistakes to avoid
Cancellation delays and billing errors are frustrating, but you can prevent most of them by following best practices. Many customers inadvertently leave their accounts active by failing to complete all confirmation steps or by cancelling only through the app rather than the website. Yafee has helped thousands of consumers resolve these issues by ensuring they follow the official process and document every step.
Mistake 1: attempting to cancel via the mobile app
New Faith Network does not process cancellations through its mobile or TV applications. If you cancel in the app, you may receive a message indicating that you cannot complete the request or that you must visit the website. Always use the official website (newfaithnetwork.com) to submit your cancellation request. This is the only method that guarantees your request is processed correctly.
Mistake 2: not confirming your cancellation request
Some customers assume their cancellation is complete after selecting a cancel button, but New Faith Network typically requires you to confirm the request in a follow-up screen or email. If you do not complete this confirmation step, your subscription remains active and will continue to charge. Always check for and complete any confirmation prompts, and verify that you receive a confirmation email before assuming your cancellation is finalised.
Mistake 3: cancelling right before a billing date
If you cancel your subscription within 24 hours of your next scheduled billing date, New Faith Network may still charge you for that billing cycle. To avoid this, cancel at least 2 business days before your next billing date. Check your account settings to see exactly when your next charge is due, and plan your cancellation accordingly. If you are charged after submitting a cancellation request, dispute the charge with your bank immediately.
Mistake 4: forgetting to check your confirmation email
The confirmation email sent by New Faith Network contains critical details: your cancellation date, your final access date, and any refund information. Some customers delete this email or do not check their spam folder, then later struggle to prove they cancelled. Retain this email indefinitely. If you need to dispute charges or escalate a complaint, this email is your primary evidence of your cancellation request.
Mistake 5: not following up on continued charges
After you cancel, monitor your bank statements for at least two billing cycles to ensure no further charges appear. If New Faith Network continues billing you, contact them within 7 days of discovering the error. The sooner you report it, the faster your bank and the company can resolve the issue. If you wait weeks to report repeated charges, you may have difficulty recovering the full amount.
Comparing New Faith Network with alternatives
Before you cancel, you may want to understand how New Faith Network compares to other streaming services available in New Zealand. This table summarises key differences in pricing, content focus and availability.
| Service | Focus | Monthly cost (approx.) | Free trial | Best for |
|---|---|---|---|---|
| New Faith Network | Christian faith and family content | NZD 8-12 | 14 days | Faith-aligned viewers |
| Netflix | Broad general entertainment | NZD 15-20 | None | Mainstream films and series |
| NZOA+ | New Zealand produced content | NZD 12 | None | Local television and documentaries |
| Paramount+ | Films, series and sports | NZD 13-17 | 7 days | Hollywood and premium content |
| YouTube Premium | Ad-free video and music | NZD 14 | 1 month | Music and creator content |
Key steps to confirm before you cancel
Use this checklist to ensure your cancellation is processed correctly and to protect your legal rights as a New Zealand consumer.
- Verify your next billing date in your account settings before you cancel.
- Sign in to the New Faith Network website (not the mobile app) using your correct login credentials.
- Navigate to your Account settings and select the subscription management option.
- Locate and select the cancellation button and complete all confirmation prompts.
- Receive and retain your cancellation confirmation email, including the cancellation and final access dates.
- Screenshot your confirmation email and store it securely for at least 12 months.
- Monitor your bank statements after cancellation to confirm no further charges appear.
- If charges continue after cancellation, contact New Faith Network within 7 days with your evidence.
- If New Faith Network refuses to honour your cancellation, lodge a complaint with the Commerce Commission.
- Keep all promotional communications and trial term confirmations in case you need to dispute charges.
Contacting New Faith Network
New Faith Network's support team is based in the Netherlands. While no New Zealand-specific postal address is publicly listed, you can contact the company through the following channels. Use your account email and include your full name, account email, and a clear description of your cancellation request.
The company's registered operator is NFN Media B.V. If New Faith Network does not respond to your cancellation request within 10 business days, or if customer support refuses to honour your request, escalate your complaint to the Commerce Commission, which enforces consumer law across all companies operating in New Zealand regardless of their physical location.
Yafee has built a platform to help New Zealand consumers navigate cancellations like this one. When you submit your cancellation through Yafee, our team manages communication with New Faith Network on your behalf, ensuring your request is processed correctly and documenting every step for your protection. Yafee's verified process has helped thousands of consumers cancel subscriptions and recover unwanted charges. Visit Yafee.com today to submit your cancellation request and receive guidance specific to your circumstances.
Cancelling New Faith Network requires precision and documentation, but following the steps outlined here ensures your subscription ends cleanly and your legal rights are protected. Yafee remains your trusted partner in resolving subscription disputes and enforcing your rights under New Zealand consumer law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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