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Frequently asked questions
Cancel Novoresume: The Right Way
How to cancel Novoresume and claim your refund in new zealand
What Novoresume is and how it works
Novoresume is an online CV and cover letter builder that helps job seekers create modern, applicant tracking system (ATS)-friendly documents without technical complexity. The platform offers a free Basic tier and several paid Premium options, each unlocking additional templates, advanced formatting capabilities, and professional writing assistance.
You access Novoresume via its website or through iOS and Android mobile applications. Your billing method determines your cancellation procedure, which is why identifying your purchase route matters immediately. You may have bought your plan directly from Novoresume's website, through Apple's App Store, or via Google Play. Each channel operates under different renewal and cancellation rules.
How Novoresume billing works
Novoresume's direct website purchases do not auto-renew. Your Premium access expires at the end of your purchased term, and your account automatically reverts to the free Basic plan with no further charges. By contrast, App Store and Google Play subscriptions auto-renew unless you explicitly cancel them beforehand. Understanding this distinction protects you from unexpected charges after your initial purchase period ends.
Who benefits from Novoresume
Novoresume suits you if you need a polished CV quickly, want templates designed to pass ATS screening, or prefer a visual builder to traditional word processors. The free tier covers fundamental resume creation. Premium access unlocks expert templates, cover letter matching tools, and an AI writing assistant that adapts your language to specific job postings.
Novoresume pricing and plan options
Novoresume displays prices in USD, so New Zealand users see approximate NZD conversions at checkout. The table below outlines typical plan costs and features to help you assess whether Premium membership aligns with your job search needs.
| Plan | Approximate NZD cost | Billing cycle | Key features |
|---|---|---|---|
| Basic (Free) | Free | N/A | One 1-page CV, predefined layouts, 3 fonts, 30 colour themes |
| Premium Monthly | NZ$54-60 | Monthly auto-renewal | Unlimited CVs, 50+ templates, cover letter builder, AI assistant, priority support |
| Premium Annual | NZ$230-250 | Yearly auto-renewal | All Premium features, best value for active job seekers |
| Premium Lifetime | NZ$290-320 | One-time purchase | Permanent access to all current and future Premium features, no renewal required |
Exchange rate fluctuations and regional promotions affect these prices. Always confirm the exact amount during checkout before you submit payment.
When to cancel Novoresume
Several legitimate circumstances warrant cancelling your Novoresume subscription.
Reasons to keep your subscription
Maintain Premium membership if you are actively job hunting, need regular CV updates, or want professional cover letter templates tailored to specific industries. The AI writing assistant and priority support can accelerate your job search during intensive application periods, particularly if you are applying for multiple senior or competitive roles.
Reasons to cancel
Cancel Novoresume if you have secured employment, rarely use the platform, or have switched to a different CV tool that better suits your workflow. If you purchased a monthly plan impulsively and want to reconsider within 14 days, you have grounds to request a full refund under Novoresume's money-back guarantee. Yafee has guided thousands of New Zealand consumers through subscription cancellations, and sometimes stepping away is the right financial decision.
Your legal position under new zealand consumer law
Your cancellation and refund rights are protected by the Consumer Guarantees Act 1993 (CGA), New Zealand's primary consumer protection framework.
What the consumer guarantees act guarantees you
Under the CGA, you have the right to cancel a distance contract (which includes online software purchases) within 14 calendar days of purchase, provided you have not yet received or fully used the service. This cooling-off period applies to all Novoresume plans purchased directly via the website or through app stores. You do not need to provide a reason; the 14-day period is your statutory entitlement.
If Novoresume fails to deliver services as described, or if the platform is substantially unfit for purpose, the CGA also entitles you to pursue a remedy. These remedies include repair, replacement, or a full refund. The Commerce Commission enforces the CGA and investigates complaints where businesses breach consumer rights.
Your legal position on refunds
If you cancel within 14 days of purchase: You are entitled to a full refund, regardless of how many CVs you have created or templates you have used, provided you have not materially depleted the service's value. Novoresume must process this refund to your original payment method within 30 days of your cancellation request.
If you cancel after 14 days: Your statutory cooling-off right has expired. You may still request a refund, but Novoresume is not legally obligated to grant it unless it fails to deliver the promised service or the platform is unfit for purpose. Many SaaS providers offer goodwill refunds for partial-month cancellations, though this is discretionary.
If you purchased through App Store or Google Play: The same CGA protections apply, but you must also comply with Apple or Google's refund policies, which may differ from Novoresume's terms. App Store refunds typically require you to submit a request within 90 days; Google Play allows 48 hours for automatic refunds and up to 15 days for manual review.
How to cancel Novoresume if you purchased directly on the website
Direct website purchases offer the simplest cancellation path because they do not auto-renew.
Step 1: log into your Novoresume account
- Visit novoresume.com and sign in using your email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the email recovery link.
Step 2: navigate to your account settings
- Click your profile icon or initials in the top-right corner of the dashboard.
- Select "Account Settings" or "Billing" from the dropdown menu.
- Look for a section labelled "Subscription", "Premium", or "Billing History".
Step 3: locate your active plan and confirm expiry
- Review your current plan and its expiry date.
- If your plan does not auto-renew (most direct website purchases), it will simply expire on that date with no further action needed.
- If you wish to close your account entirely before expiry, note this for Step 5.
Step 4: contact Novoresume support if you need early termination
- If you want to cancel before your plan's natural expiry and request a refund, email [email protected] with the subject "Cancellation request" and include your account email and the reason for cancellation.
- Provide your full name, purchase date, and the amount paid (visible in your billing history).
- State clearly whether you are within the 14-day cooling-off period (which strengthens your refund claim).
- Novoresume will respond within 5-7 working days. If you purchased within 14 days, you have statutory right to a refund under the Consumer Guarantees Act.
Step 5: confirm cancellation in writing if you do not receive a response
- If Novoresume does not respond within 7 working days, send a follow-up email marked "without prejudice" restating your cancellation request and citing the CGA 14-day cooling-off period (if applicable).
- Keep copies of all correspondence for dispute resolution.
How to cancel if you purchased via apple app store
App Store subscriptions auto-renew unless you cancel them explicitly.
Step 1: open the app store on your iOS device
- On your iPhone or iPad, open the Apple App Store.
- Tap the profile icon in the bottom-right corner.
Step 2: navigate to subscriptions
- Select "Subscriptions" from the menu.
- Find "Novoresume" in the list of active subscriptions.
Step 3: cancel your subscription
- Tap "Novoresume" to open its subscription details.
- Select "Cancel Subscription".
- Confirm your cancellation in the pop-up dialogue.
- Your access will continue until the end of your current billing cycle, after which it terminates automatically.
Step 4: request a refund if within 14 days
- If you are within 14 days of purchase, open App Store, tap your profile icon, and select "Purchase History".
- Find the Novoresume charge and tap it.
- Select "Report a Problem" and choose "I would like a refund for this purchase".
- Explain your reason (e.g., "I changed my mind within the cooling-off period") and submit.
- Apple will review your request within 48 hours. If approved, the refund appears in your Apple account within 5-10 working days.
How to cancel if you purchased via google play
Google Play subscriptions auto-renew and require explicit cancellation to stop future charges.
Step 1: open google play on your android device
- Launch the Google Play Store app on your Android phone or tablet.
- Tap the profile icon in the top-right corner.
Step 2: access your subscriptions
- Select "Manage your Google Play account".
- Tap the "Subscriptions" tab at the top.
- Find and tap "Novoresume".
Step 3: cancel the subscription
- Select "Cancel subscription".
- Follow any prompts to confirm, then tap "Cancel subscription" again.
- Your access continues until the end of your current billing period.
Step 4: request a refund within 48 hours
- Open Google Play and return to "Manage your Google Play account".
- Select "Payments and subscriptions", then "Billing history".
- Find the Novoresume charge and tap the three-dot menu icon next to it.
- Select "Request refund".
- For automatic refunds, Google processes requests made within 48 hours of purchase. Beyond 48 hours, your request goes to manual review (up to 15 days).
- If approved, the refund reaches your Google Play account or payment method within 5-10 working days.
What happens after you cancel Novoresume
Understanding your post-cancellation access and data rights prevents confusion.
Your access after cancellation
When your cancellation takes effect, your account reverts to the free Basic tier. You retain access to your existing CVs and cover letters, but you lose the ability to edit them using Premium templates or use the AI writing assistant. You can still download your documents in PDF or Word format before your plan expires, safeguarding your work.
Data retention and account closure
Novoresume retains your account data for 90 days after cancellation, allowing you to reactivate Premium if you change your mind. If you want to delete your account entirely, email [email protected] and request complete account deletion. Yafee recommends downloading all your CVs and cover letters before requesting deletion, as permanent removal cannot be reversed.
Future billing prevention
If you purchased via App Store or Google Play, verify that your subscription cancellation appears in your device's subscription settings within 48 hours. Log into your Apple or Google account periodically to confirm no future charges appear. For direct website purchases, you are not at risk of future charges because Novoresume does not auto-renew these plans.
Common cancellation mistakes and how to avoid them
Cancelling a subscription cleanly requires attention to detail, but the process is straightforward once you know where to look.
Mistake 1: assuming your plan auto-renews when it does not
Many users panic when they do not see a "Cancel" button in their Novoresume account. If you purchased directly on the website, your plan does not auto-renew, so no cancellation is necessary. Your Premium access simply expires on the date shown in your billing history. You only need to cancel if you want a refund before the 14-day cooling-off period expires.
Mistake 2: cancelling the app instead of the subscription
Deleting the Novoresume app from your phone does not cancel your subscription. You must cancel through your device's subscription settings (App Store, Google Play) or you will continue to be charged. Yafee has seen many users discover unexpected charges because they deleted the app without cancelling the underlying subscription.
Mistake 3: missing the 14-day refund window
Your cooling-off right under the Consumer Guarantees Act expires 14 days after purchase. If you wait longer, Novoresume is not obligated to refund you, even if you have barely used the platform. Mark your purchase date in your calendar and act within the window if you want a guaranteed refund.
Mistake 4: not requesting a refund in writing
Casual cancellation requests can get lost or forgotten. Always email [email protected] or file your refund request through Apple or Google with a clear subject line and supporting detail. Written requests create a record that protects you if a dispute arises later.
How to request a refund from Novoresume
Refund eligibility depends on your purchase method and how long ago you bought your plan.
Refund eligibility summary
| Scenario | Refund eligibility | How to claim |
|---|---|---|
| Within 14 days, direct website purchase | Full refund, statutory right | Email [email protected] with purchase date and reason |
| Within 14 days, App Store purchase | Full refund, statutory right | Use Apple's "Report a Problem" refund request tool |
| Within 48 hours, Google Play purchase | Automatic refund (no questions asked) | Use Google Play's "Request refund" option |
| 48 hours to 15 days, Google Play purchase | Refund subject to manual review | Use Google Play's refund request; Google decides |
| After 14 days, service defect or misrepresentation | Refund possible if platform fails to meet description | Contact Novoresume or escalate to Commerce Commission |
| After 14 days, no service defect | No refund owed (discretionary goodwill only) | Email [email protected]; refund unlikely |
Step-by-step refund request process
- Determine your purchase date and method (website, App Store, or Google Play).
- Confirm you are within the refund window:
- 14 days for website and App Store purchases.
- 48 hours for automatic Google Play refunds; 15 days for manual review.
- Prepare supporting information: your account email, invoice number (if available), and purchase date.
- Submit your refund request via the appropriate channel (Novoresume email, Apple, or Google).
- Expect a response within 5-10 working days for website requests, or 48 hours to 15 days for app store requests.
- If your refund is denied unfairly, escalate to the Commerce Commission (see next section).
If Novoresume refuses to cancel or refund you
You have legal recourse if Novoresume breaches your consumer rights.
Step 1: document everything
Keep copies of all emails, payment receipts, and correspondence with Novoresume. Screenshot your account settings, billing history, and cancellation requests. This documentation strengthens your case if you need to escalate.
Step 2: send a formal notice of dispute
Email Novoresume's support team a clear message stating your cancellation or refund request and citing the Consumer Guarantees Act. Use the subject line "Formal notice of dispute under Consumer Guarantees Act 1993". Set a deadline of 14 days for a response. Keep this email professional and factual; emotional language weakens your position.
Step 3: escalate to the commerce commission
If Novoresume does not respond or refuses to comply, lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. Visit www.comcom.govt.nz and use the online complaint form. Provide all documentation, including your correspondence with Novoresume and proof of payment. The Commerce Commission investigates breaches of the CGA and can compel refunds or enforce compliance.
Step 4: pursue dispute resolution if necessary
If the Commerce Commission's investigation does not resolve the matter, consider engaging a dispute resolution service (many offer free initial advice) or, as a last resort, pursuing a small claims case in your local District Court. For amounts under NZ$15,000, District Court claims are cost-effective and do not require legal representation.
Frequently encountered issues and solutions
Several problems arise during the cancellation process. Yafee provides solutions to each.
Issue: you cannot log into your account
Click "Forgot password?" on the Novoresume login page and follow the email recovery instructions. If you no longer have access to the email address you registered, contact [email protected] immediately and provide proof of identity (such as a bank statement or government ID) to verify ownership. Novoresume will reset your password if you demonstrate legitimate account ownership.
Issue: your cancellation request was ignored
Follow up with a second email within 7 days. Reference your original request and state that you have not received a response. If this fails, escalate to the Commerce Commission as outlined above. Most legitimate service providers respond within 5 working days; silence after 7 days suggests a deliberate refusal.
Issue: you were charged after cancelling
Immediately contact your bank or payment provider and dispute the charge as an unauthorized transaction. Provide evidence of your cancellation request (email confirmation, screenshot of cancellation in app settings). Your bank can reverse the charge within 90 days. Simultaneously, email Novoresume and the Commerce Commission with evidence of the unauthorized charge. Yafee emphasizes that you should never accept duplicate charges without challenge.
Issue: your refund has not arrived after 30 days
Email Novoresume again, referencing your original refund request and the 30-day processing timeframe outlined in the CGA. If the refund involves an App Store or Google Play purchase, check your device's transaction history to confirm whether Apple or Google processed it. If the refund was approved by Apple or Google but has not reached your account, contact your bank (if using a debit card) or your Apple/Google account holder. Delays sometimes occur at the payment provider level, not with Novoresume.
Novoresume cancellation address and contact details
Use the following details when you need to reach Novoresume directly.
Email support
Send all cancellation, refund, and account queries to: [email protected]. Include your account email, the subject line "Cancellation request" or "Refund request", and all relevant details. Expect a response within 5-7 working days.
Physical mailing address
Novoresume does not maintain a New Zealand-specific postal address. For formal written correspondence, send to the company's registered address: Novoresume ApS, Strand 5, 8000 Aarhus C, Denmark. Include your full name, account email, and request details. Allow 14-21 working days for a response via international mail.
In-app support
Log into your Novoresume account and click the "Help" or "Support" button (typically in the bottom-right corner). Use the chat feature or submit a support ticket. This method integrates your account information and expedites responses.
Should you keep or cancel your Novoresume subscription
This table helps you decide whether to maintain your membership based on your situation.
| Your situation | Recommendation | Action |
|---|---|---|
| Actively job hunting, applying weekly | Keep Premium | Renew your subscription or upgrade to annual for better value |
| Employed, no immediate job search plans | Cancel and reactivate later | Cancel now; you can resubscribe when your next job search begins |
| Prefer free CV tools or Word templates | Cancel Premium, use Basic free tier | Let your plan expire or request a refund if within 14 days |
| Purchased impulsively, regret decision | Cancel immediately | Request refund within 14 days to exercise your statutory right |
| Using Premium occasionally, not monthly | Switch to monthly or cancel | Downgrade to monthly if available, or cancel and re-subscribe as needed |
| Satisfied with Premium features and results | Keep subscription | Lock in annual pricing if available; it offers better value than monthly |
Summary and next steps
Cancelling Novoresume is straightforward once you identify your purchase method and understand your legal rights under New Zealand's Consumer Guarantees Act. Whether you purchased directly on the website or through an app store, you have clear cancellation routes and a statutory 14-day cooling-off period to claim a refund without question.
Direct website purchases do not auto-renew, so many users simply let their plan expire. App Store and Google Play subscriptions require explicit cancellation to stop future charges. If Novoresume refuses to honour your cancellation or refund request, the Commerce Commission enforces your consumer rights and can compel compliance.
Document all your correspondence, act within the 14-day refund window if you want a guaranteed refund, and escalate to the Commerce Commission if Novoresume fails to respond within 7 working days. Yafee has helped thousands of New Zealand consumers navigate subscription cancellations across dozens of SaaS platforms, and we recommend treating every cancellation request with the same formality and documentation as a contract dispute-because, legally, it is one.
If you are uncertain whether Premium membership serves your job search goals, contact Novoresume's support team to discuss pausing your subscription rather than cancelling entirely. Many SaaS providers offer pause features that hold your account without charges. If this option is unavailable, follow the steps outlined in this guide to cancel cleanly and claim your refund within the statutory window.