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Frequently asked questions
Cancel Resume.Co: The Right Way to Protect Your Money
How to cancel Resume.Co in new zealand and protect your subscription
What is Resume.Co and how does it work
Resume.Co is a software-as-a-service (SaaS) platform that enables you to build professional resumes and cover letters using artificial intelligence and industry-standard templates. The service operates from the United States and offers both free and premium subscription tiers, accessible via web browser or mobile application.
The platform combines three core functions: resume design with ATS-friendly formatting (meaning your resume passes automated screening systems), AI-powered content suggestions tailored to job descriptions, and unlimited document downloads for paid subscribers. You can store multiple resume versions, customise layouts, and generate role-specific cover letters within minutes.
Key features included in your subscription
Free accounts access basic resume and cover letter builders, template selection, and resume sharing functionality. Premium subscribers unlock AI tailoring tools, unlimited downloads in multiple formats (PDF, Word), priority email support, and advanced customisation options.
The service does not offer phone support for New Zealand users, though email contact and web-based support channels are available 24/7.
Pricing structure and billing cycles
| Plan type | Cost (NZD) | Billing frequency | Features included |
|---|---|---|---|
| Free tier | Free | Ongoing | Basic builder, standard templates, resume sharing |
| Premium (monthly) | From $15 | Monthly auto-renewal | AI suggestions, unlimited downloads, priority support |
| Premium (annual) | From $120 | Annual auto-renewal | Same as monthly plus 17% cost saving |
| 7-day trial | Free | One-time charge | Full premium features for 7 days |
The 7-day trial automatically converts to a paid monthly subscription if you do not cancel before expiry. Your payment card will be charged on day 8 unless you take active cancellation steps within the trial period.
Your consumer rights under new zealand law
Your right to cancel Resume.Co is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which apply to all subscription services purchased by New Zealand consumers regardless of where the supplier operates.
What the consumer guarantees act 1993 guarantees you
The Consumer Guarantees Act 1993 requires that services supplied to you are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. Resume.Co must supply its subscription service in accordance with these statutory guarantees.
Furthermore, if Resume.Co fails to deliver the service as described (for example, if the AI features do not function, or if you cannot download resumes as promised), you have the right to demand a refund, repair, or replacement. You are entitled to these remedies even if the company refuses.
Your right to cancel within a reasonable timeframe
Under the Fair Trading Act 1986, you have an implied right to cancel a trial subscription or assess whether a paid service meets your needs before commitment becomes permanent. Yafee recommends you action cancellation within 14 days of your first charge if you are unhappy with the service; this aligns with international best practice and strengthens your position if you later dispute the charge with your bank.
In accordance with the Fair Trading Act 1986, Resume.Co must disclose all material terms of the subscription at or before the point of sale. If auto-renewal terms were not clearly disclosed before you were charged, you have grounds to dispute the transaction with your payment provider.
Your legal position on refunds
New Zealand consumer law does not mandate automatic refunds for subscription cancellations once a billing period has commenced, unless the service is faulty or the cancellation occurs during a trial period. However, Yafee advises that many subscription providers offer pro-rata refunds or service credits as a matter of commercial practice. You should request a refund in writing and reference the Consumer Guarantees Act 1993 if Resume.Co refuses.
If Resume.Co fails to honour a refund that you believe is legally due, you can escalate your complaint to the Commerce Commission (the New Zealand consumer protection regulator) or pursue a claim in the District Court for amounts under $7,500.
How to cancel Resume.Co via your account settings
Cancelling through your Resume.Co account is the fastest method and produces an immediate digital confirmation record.
Step 1: access your account dashboard
- Go to resume.co in your web browser
- Sign in with the email address and password linked to your subscription
- If you have forgotten your password, click "Forgot password" and follow the email reset link
Step 2: navigate to your subscription settings
- Look for your profile icon or avatar in the top right corner of the screen
- Click the profile icon to open the account menu
- Select "Account settings", "Billing", or "Subscription" (the exact label varies by app version)
- If you cannot locate this menu, select "Help" and search for "cancel subscription" within their knowledge base
Step 3: locate and initiate the cancellation option
- Within the Subscription section, scroll down to find "Cancel subscription" or "Manage billing"
- Click the cancellation button
- Resume.Co may display a "save" offer or retention prompt; proceed past this if you wish to cancel
- Confirm your cancellation when prompted; a confirmation message will appear on screen
Step 4: verify and document your cancellation
- Screenshot the confirmation message or take note of the cancellation date displayed
- Check your email inbox for a cancellation confirmation message from Resume.Co within 24 hours
- Verify that your billing status now shows "Cancelled" in your account settings
- If no confirmation arrives, contact Resume.Co support immediately at [email protected] to confirm the cancellation was processed
Cancellation via email contact if web access fails
If you cannot access your account or the cancellation button is not functioning, you can cancel via written communication to Resume.Co's support team.
How to submit a cancellation request by email
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request"
- Include the following information in the body:
- Your full name as registered on the account
- The email address associated with your Resume.Co account
- Your subscription plan type (monthly or annual premium)
- The date you wish the cancellation to take effect
- A clear statement: "I request immediate cancellation of my Resume.Co subscription"
- Send the email and keep a copy for your records
- Resume.Co typically responds within 48 business hours (excluding weekends and US public holidays)
- Follow up with a second email if you receive no response within 3 business days
Understanding auto-renewal and trial period cancellation
Resume.Co uses automatic subscription renewal, meaning your payment card is charged on each billing anniversary unless you actively cancel before that date.
What happens during your 7-day trial period
When you activate the free 7-day trial, Resume.Co grants you full premium access to test the service. The trial automatically converts to a paid monthly subscription (from $15 NZD) on day 8 if you do not cancel by 11:59 PM on day 7 (in US timezone, which is typically UTC-8 or UTC-7 depending on daylight saving).
Yafee advises that you set a phone reminder for day 5 or day 6 of the trial to ensure you do not miss the cancellation window. Many consumers forget the trial expiry date and incur an unexpected charge.
Cancellation deadline and billing cycles
You must submit your cancellation request before your next scheduled billing date to prevent the charge. For monthly subscribers, this is 30 days after your last charge date. For annual subscribers, this is 365 days after your last charge.
If you cancel after a charge has been processed, that charge is usually non-refundable unless the service was faulty. Consequently, you should cancel as soon as you decide you no longer need the subscription, rather than waiting until the end of your billing period.
Refunds and payment recovery options
Resume.Co's refund policy and your entitlements depend on timing and circumstances of cancellation.
Refund entitlements under Resume.Co terms
Resume.Co typically does not offer refunds for completed subscription periods, though some providers credit remaining balance toward a free or reduced-cost tier. Check your account settings or terms of service for the current policy, as this may vary by country and plan type.
However, Yafee emphasises that if you cancel during the 7-day trial period before your first charge, you should not be billed at all. If your card was charged despite cancelling during the trial, you have grounds for a dispute.
Disputing unwanted charges via your bank
- Contact your bank or credit card provider by phone or online banking portal within 120 days of the disputed charge
- Request a reversal or chargeback, citing that the subscription was cancelled before the charge date
- Provide your cancellation confirmation email or screenshot as evidence
- Your bank will investigate and typically reverse the charge within 5 to 10 business days if your evidence is clear
- Keep all correspondence with your bank for future reference
Requesting a refund directly from Resume.Co
If you believe you are entitled to a refund under consumer law or Resume.Co's stated policy, email [email protected] with the subject "Refund Request" and include your account email, the charge date, and the reason for your refund claim. Reference the Consumer Guarantees Act 1993 if the service was faulty or not fit for purpose.
Resume.Co support typically responds within 5 to 7 business days. If they refuse a refund you believe is legally due, Yafee recommends escalating the matter to the Commerce Commission with copies of all correspondence.
What to do after you cancel Resume.Co
Cancellation marks the end of your subscription, though several follow-up steps ensure a clean break.
Verify your account access after cancellation
- Wait 24 hours after cancellation confirmation to allow Resume.Co systems to fully process the change
- Sign in to your account and confirm your subscription status now shows "Inactive" or "Cancelled"
- You may retain read-only access to previously created resumes, but premium download and AI features should be disabled
- If premium features are still active after 48 hours, contact support to ensure the system processed your cancellation correctly
Secure your resume documents before access expires
- Download all resumes and cover letters you created while your account was active
- Export documents as PDF or Word format to your computer or cloud storage (Google Drive, OneDrive, etc.)
- Some cancelled accounts retain limited access to downloads; do this immediately rather than waiting
- Once downloaded, you own the content regardless of account status
Remove payment information from your account
- Return to your Account Settings and navigate to "Billing" or "Payment Methods"
- Delete or remove your stored credit card details
- This prevents accidental re-subscription or unauthorised charges if your account is compromised
Monitor your next billing date
Set a calendar reminder for the date your subscription would have auto-renewed. If a charge appears on that date after cancellation, immediately contact your bank to dispute it and email Resume.Co support with your cancellation confirmation.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward when you know the traps to avoid; the following errors often trap consumers into unwanted charges.
Forgetting the trial expiry date
The most frequent mistake is failing to cancel the 7-day free trial before day 8. Your card is charged automatically, and by the time you notice, Resume.Co may require proof of cancellation request to process a refund. Yafee recommends setting phone reminders on days 5 and 6 of any free trial.
Assuming you have cancelled when you have not
Some users click "Pause subscription" or "Downgrade to free" instead of "Cancel subscription" and believe they have cancelled when they have not. These options suspend premium features but may still trigger billing on the next cycle. Always confirm the final step explicitly says "Subscription cancelled" before leaving the settings page.
Cancelling via email without keeping proof
If you email a cancellation request to [email protected], always retain the original email and any response. Without proof of your request, Resume.Co may claim they never received it and you may struggle to dispute a subsequent charge. Screenshot or forward the confirmation to your personal email as backup.
Ignoring currency conversion effects
Resume.Co charges in USD; if you pay in NZD, your bank applies a conversion fee on each charge. The effective cost to you is often 10 to 15% higher than the quoted USD price. If this discrepancy surprised you, document it in your refund request, as it may support a Consumer Guarantees Act claim that the service was not fairly priced.
Failing to check your billing statement
Your bank or credit card statement is the only definitive record of whether you were charged. Check your statement weekly during your trial period and monthly thereafter. If charges appear after your cancellation date, contact your bank within 120 days to dispute.
Comparing Resume.Co with alternative services
Before cancelling, consider whether a competitor service better suits your needs.
| Service | Price (NZD) | Key difference | Best for |
|---|---|---|---|
| Resume.Co | From $15/month | AI-powered tailoring, ATS-friendly | Job seekers needing rapid customisation |
| Canva Pro | From $20/month | Design-focused, graphic customisation | Creative professionals wanting visual polish |
| Indeed Resume | Free to premium $5/month | Built into Indeed's job board | Active Indeed job hunters |
| LinkedIn Premium | From $25/month | Profile-based, networking focused | Users prioritising professional networking |
Yafee helps thousands of consumers compare subscriptions and cancel services they no longer need. If Resume.Co is not delivering value, cancelling and reallocating that $15 NZD monthly to a more suitable tool is a rational financial decision.
Resume.Co contact information for new zealand customers
Resume.Co operates from the United States and does not maintain a physical office in New Zealand.
How to contact Resume.Co support
- Email support: [email protected] (response time typically 24 to 48 hours)
- Help centre: Accessible via resume.co/help or within your account dashboard
- Physical address (USA): Resume.Co, Los Angeles, California, United States (mailing address not publicly listed for subscription support)
- Phone support: Not available for international customers including New Zealand
Escalation contacts in new zealand
If Resume.Co refuses your cancellation request or refund claim and you believe your consumer rights have been breached, contact the Commerce Commission (New Zealand's consumer protection authority) at [email protected] or visit comcom.govt.nz.
You can also file a complaint with the Disputes Tribunal if the amount in dispute is under $7,500 and both parties agree to participate. The Tribunal provides free dispute resolution and does not require legal representation.
Summary and next steps
Cancelling Resume.Co in New Zealand is a straightforward process protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Access your account settings, navigate to the Subscription section, and click "Cancel subscription" to end your membership immediately. If web cancellation fails, email [email protected] with a cancellation request and keep the confirmation for your records.
Your legal entitlements include a refund if the service was faulty or if you cancel within the 7-day trial period before any charge. If Resume.Co disputes your refund claim, Yafee recommends disputing the charge with your bank or escalating to the Commerce Commission.
Set calendar reminders for trial expiry dates, download your resume documents before access expires, and monitor your next scheduled billing date to catch any erroneous charges. Yafee has helped thousands of consumers cancel unwanted subscriptions like Resume.Co and recover disputed charges through systematic documentation and persistence. Take action today to stop auto-renewal and reclaim control of your subscription spending.