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Cancel Deepart: Step-by-Step Guide
How to cancel Deepart and reclaim your creative freedom
Understanding Deepart and your subscription in new zealand
Deepart (also branded as Deep Art Effects) is an artificial intelligence-powered photo and video editing platform that applies neural network-driven artistic filters to your images. You can access it via desktop application, web browser, or mobile apps including SpaceArt on iOS and Android. The service transforms ordinary photographs into stylised artwork using machine learning algorithms.
If you have subscribed to Deepart and now wish to cancel, you are in the right place. At Yafee, we recognise that creative software subscriptions do not always align with your workflow long-term, and cancellation should be a transparent process. This guide walks you through every step required to cancel your subscription-whether you subscribed through the web platform, desktop application, or mobile app store.
Why you might decide to cancel Deepart
You may be cancelling because the artistic filters do not match your creative vision, you have discovered a more suitable alternative tool, the subscription cost no longer reflects your usage frequency, or you simply need to reduce your software expenses. Your reason is valid. At Yafee, we ensure you understand your rights and the exact steps to cancel without unnecessary delay or frustration.
What this guide covers
We address Deepart's pricing structure in New Zealand, walk you through cancellation methods for each platform, explain your legal position under New Zealand consumer law, clarify refund eligibility, and equip you with a practical checklist to confirm your cancellation has taken effect.
Deepart pricing plans and subscription costs in new zealand
Before you cancel, understanding what you have been paying for helps you identify the correct subscription plan to terminate and assess your refund eligibility.
Current subscription tiers and new zealand pricing
| Plan name | Price (NZD) | Billing cycle | Features included |
|---|---|---|---|
| One-month subscription | $14.50-15.00 | Monthly | All filters, new releases, standard support |
| Three-month subscription | $36-38 | Every 3 months | All filters, new releases, standard support |
| One-year subscription | $115-120 | Annual | All filters, new releases, standard support |
| One-time purchase (desktop/web) | $185-195 | Single payment | Permanent access, minor updates |
| DeepArt Pro Weekly (SpaceArt) | $14.99 | Weekly | Unlimited videos, video effects, 1024 px resolution |
| DeepArt Pro Monthly (SpaceArt) | $49.99 | Monthly | Unlimited videos, advanced effects, higher resolution |
How Deepart billing works
Deepart subscriptions renew automatically on your billing anniversary unless you cancel before the renewal date. One-time purchases grant permanent access to the desktop or web version but may exclude future major feature releases. Mobile app subscriptions through Apple's App Store or Google Play follow their respective platform rules and require cancellation through those storefronts, not directly with Deepart.
Your consumer rights and legal position in new zealand
Your right to cancel a digital subscription in New Zealand is protected by statute and common law contract principles.
Legal framework protecting your cancellation right
The Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) establish your rights as a consumer purchasing services in New Zealand. Under the CGA, suppliers must ensure digital services are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Deepart has failed to deliver the service as described-for example, filters do not function as advertised or access is repeatedly interrupted-you have the right to cancel and claim a refund under the CGA.
Furthermore, the FTA prohibits misleading or deceptive conduct in trade. If Deepart's marketing misrepresented the features, pricing, or cancellation terms, you may pursue a complaint with the Commerce Commission, New Zealand's consumer enforcement authority.
Your legal position: You have the right to cancel any subscription or digital service without penalty if the supplier has materially breached the Consumer Guarantees Act or engaged in misleading conduct under the Fair Trading Act. Even if no breach has occurred, you may cancel by providing notice in accordance with the service terms. Yafee advises you to preserve all emails, receipts, and correspondence as evidence of your cancellation request.
Refund eligibility under new zealand law
If you cancel Deepart before your next billing date, you are entitled to a refund of the unused portion of your subscription, unless the supplier's terms explicitly exclude this. In accordance with the CGA, suppliers cannot impose unreasonable terms that strip away your statutory rights. If Deepart's terms state "no refunds," that clause may be unenforceable if it contradicts the CGA's guarantee of acceptable quality or fitness for purpose.
One-time purchases (permanent licenses) are treated as goods under consumer law and carry a 12-month implied warranty of merchantability. You may seek a refund if the purchase has failed within a reasonable time or does not function as advertised.
How to cancel Deepart on the web or desktop platform
If you purchased Deepart directly from their website or desktop application, follow these steps to halt your subscription and prevent further charges.
Step 1: locate your account details and order information
Find your original purchase confirmation email. This email should contain your order number, transaction ID, and the subscription plan name. Search your email inbox for messages from [email protected] or [email protected]. Note the email address you used to create your Deepart account, as you will need it to verify your identity with the support team.
Step 2: prepare your cancellation request email
Open your email client and compose a new message. Enter [email protected] in the recipient field. In the subject line, type: "Subscription Cancellation Request - [Your Account Email]". This clarity helps Deepart's support team locate your account quickly.
Step 3: write the email body with required information
In the message body, include the following details:
- Your full name as registered on the Deepart account
- The email address linked to your account
- Your order number or transaction ID (from the confirmation email)
- The subscription plan you are cancelling (for example, "One-year subscription commenced 15 March 2024")
- Your current billing cycle end date if known
- A brief statement of your reason for cancellation (optional but recommended)
- A clear request for written confirmation of cancellation
Step 4: send and document your request
Send the email from the account address linked to your Deepart subscription if possible. Take a screenshot of the sent message or save a copy for your records. Deepart's support team typically responds within 3-5 business days. Retain this email and any response as proof of your cancellation request.
Step 5: verify cancellation in your account
Once you receive confirmation from support, log into your Deepart account on the web platform. Check your account settings or subscription section to confirm the status displays as "Cancelled" or "Inactive". If the account still shows as active after the confirmation email, reply to Deepart's support asking for verification that the cancellation has processed in their system.
How to cancel Deepart on iOS or android (SpaceArt app)
If you subscribed to the SpaceArt app (Deepart's mobile version) through Apple App Store or Google Play, you must cancel through the respective app platform, not directly with Deepart.
Cancelling on apple app store (iOS)
Open the App Store on your iPhone or iPad. Tap your profile icon in the top right corner. Select "Subscriptions". Tap "SpaceArt" or "DeepArt Pro". Tap "Cancel Subscription". Apple will ask you to confirm; select "Confirm Cancellation". Apple issues an immediate cancellation confirmation and ceases billing on your next renewal date. You retain access to the app until that date.
Cancelling on google play (Android)
Open the Google Play Store app on your Android device. Tap your profile icon in the top right corner. Select "Manage subscriptions". Tap "SpaceArt" or "DeepArt Pro". Tap "Cancel subscription". Confirm the cancellation when prompted. Google Play sends a confirmation email and stops charging you on the next renewal date. Your access to paid features continues until that date expires.
Timeline and key dates for your cancellation
Understanding the timing of your cancellation helps you avoid unexpected charges and plan your next creative tool transition.
Cancellation processing and billing cycle
When you submit a cancellation request via email to Deepart, allow 3-5 business days for processing. If you cancel after your billing date but before the next billing date, Deepart should not charge you again. If you cancel on or after a renewal date, you may be charged for the new cycle; in that case, request a refund of that charge in your cancellation email, citing the Consumer Guarantees Act.
For mobile app subscriptions cancelled through Apple or Google, the cancellation takes effect on your next renewal date. You keep access to premium features until that date passes. No further charges occur after cancellation is processed.
Monitoring for unwanted charges
For 30 days after your cancellation confirmation, monitor your bank or credit card statement. If Deepart charges you after the cancellation date, this is a billing error. Contact your bank immediately and provide them with your cancellation confirmation email. You may also lodge a dispute with your card issuer.
Refund eligibility and recovery of charges
Securing a refund depends on the timing of your cancellation request and Deepart's response.
When you are entitled to a refund
If you cancel before your next billing date, Deepart must refund the unused portion of your subscription in accordance with New Zealand consumer law. If you cancel after being charged for a new cycle, you are entitled to a refund of that charge if you can demonstrate you cancelled before the service period began or within a reasonable time after the charge (typically 30 days). Include this specific request in your cancellation email: "Please issue a refund for any charges applied after [cancellation date] in accordance with the Consumer Guarantees Act 1993."
How to pursue a refund if Deepart declines
If Deepart refuses a refund you believe you are entitled to, escalate your complaint to the Commerce Commission. Lodge a complaint at www.consumercomplaints.govt.nz or contact the Commerce Commission directly by telephone at 0800 943 600. Provide your cancellation email, Deepart's response (or lack thereof), and your bank statement showing the charge. The Commission investigates breaches of the Fair Trading Act and Consumer Guarantees Act at no cost to you.
Common mistakes when cancelling Deepart
Cancellation mistakes can delay your process or expose you to unwanted charges. Know the pitfalls and avoid them.
Not checking your billing date before cancelling
Many users cancel mid-cycle and assume they will not be charged again. In reality, if your billing date is 15 April and you cancel on 10 April, you will still be charged on 15 April unless you explicitly request a refund. Always ask Deepart for your exact next billing date and request cancellation to take effect before that date, or ask for a pro-rata refund if the charge has already processed.
Using the wrong contact email address
Deepart support operates primarily through [email protected]. Emailing other addresses or using in-app contact forms may delay your request. Always email the official support address and retain proof of delivery. At Yafee, we recommend using your email provider's read receipt feature to confirm Deepart has received your cancellation request.
Forgetting to cancel on app stores separately
If you cancel your Deepart web account but not your SpaceArt mobile app subscription, Apple or Google will continue to charge you. Conversely, cancelling the mobile app subscription does not cancel a separate desktop or web subscription. You must cancel each subscription independently through its respective platform.
Relying on verbal confirmations without written proof
If you contact Deepart by phone or live chat, always ask the support agent to send you a written confirmation email of your cancellation. Do not rely on verbal assurances alone. At Yafee, we advise all consumers to preserve written documentation for disputes or regulatory complaints.
After cancellation: what happens next
After your cancellation takes effect, follow these steps to ensure a clean break and prepare for your transition to alternative tools.
Confirming your cancellation status
Within 1-2 weeks of your cancellation confirmation, log into your Deepart account and check the subscription status. If it displays "Active" or shows an upcoming renewal date, contact support again immediately. Yafee recommends taking a screenshot of the account page showing "Cancelled" or "No active subscription" as final proof.
Exporting your content and account data
Before your access expires, download any edited images, filter presets, or custom settings you wish to keep. Deepart may retain your account data for a period after cancellation, but it is prudent to back up your work independently. Check the account settings menu for an export or download option.
Checking your final invoice
Request a final invoice from Deepart showing all charges up to your cancellation date. This document is essential if you need to claim a tax deduction for business software or substantiate a refund dispute. Store this invoice alongside your cancellation confirmation for at least 3 years, as required by New Zealand tax law.
Comparison: Deepart versus alternative creative tools
If you are cancelling because Deepart no longer meets your needs, you may benefit from comparing it with other AI-powered editing platforms available in New Zealand.
| Tool | Type | Approx. NZ$ monthly | Key strength | Best for |
|---|---|---|---|---|
| Deepart | Web/desktop/mobile | $14.50 | Artistic neural filters | Photo stylisation and video effects |
| Photoshop (Adobe) | Desktop subscription | $20-30 | Professional editing suite | Advanced photo and graphic design |
| Canva Pro | Web/mobile | $13-15 | Drag-and-drop templates | Social media graphics and quick designs |
| Luminar AI | Desktop | $8-12 | AI-powered photo enhancement | Landscape and portrait retouching |
| RunwayML | Web-based | $15-25 | Generative AI video and image tools | Creative professionals and video editors |
| Fotor | Web/mobile | $5-8 | Affordable AI filters and editing | Budget-conscious casual creators |
Cancellation checklist for your records
Use this checklist to ensure you have completed every step and safeguarded your rights.
- Identified your Deepart account email and order number from your confirmation email
- Composed and sent a formal cancellation email to [email protected] with all required information
- Received written confirmation of cancellation from Deepart support (allow 3-5 business days)
- Verified the cancellation status by logging into your Deepart account online
- Cancelled any linked mobile app subscriptions (SpaceArt on iOS or Android) separately through Apple App Store or Google Play
- Monitored your bank or credit card statement for 30 days to confirm no further charges
- Requested a refund in writing if a charge was applied after your cancellation date
- Exported and backed up any personal content or presets before access expires
- Saved screenshots of your account status showing "Cancelled" or "No active subscription"
- Retained all cancellation emails and confirmation messages for at least 12 months
Contact information for Deepart support and escalation
If Deepart does not respond to your cancellation request or refuses to honour your refund claim, use the contact information and escalation path below.
Direct contact
Email: [email protected]
Allow 3-5 business days for a response. If you do not receive a reply within this timeframe, resend your cancellation request and mark it as urgent.
Escalation: commerce commission (New zealand)
If Deepart fails to cancel your subscription or refund your charges, lodge a formal complaint with the Commerce Commission, New Zealand's statutory consumer protection authority.
Website: www.consumercomplaints.govt.nz
Telephone: 0800 943 600
Email: [email protected]
Provide your cancellation email, Deepart's response (if any), your bank statement, and a summary of the dispute. The Commission investigates at no cost to you and has the power to require Deepart to refund your money and cease unlawful conduct.
Summary: reclaim control of your subscriptions
Cancelling Deepart is a straightforward process if you follow the correct steps and understand your legal protections. Under New Zealand's Consumer Guarantees Act and Fair Trading Act, you have the right to cancel digital subscriptions, obtain refunds of unused fees, and escalate disputes to the Commerce Commission if the supplier fails to comply.
Document every step-your cancellation email, confirmation responses, and account status screenshots-to protect yourself against unexpected charges or refund disputes. Monitor your bank statement for 30 days and lodge a complaint with the Commerce Commission if Deepart continues to bill you after cancellation.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and transition to tools that better serve their creative needs. Whether you are switching to Photoshop, Canva, or another platform, Yafee ensures your cancellation is legally sound and your rights are preserved. For further guidance on cancelling any subscription in New Zealand, visit Yafee at yafee.com, where our contract law specialists provide plain-language advice on your consumer rights, step-by-step cancellation instructions, and regulatory escalation pathways. Yafee is your trusted partner in reclaiming control of your digital subscriptions.