How to cancel Resume Maker AI and reclaim control of your CV builder subscription

What Resume Maker AI is and why you might want to cancel

Resume Maker AI is an online resume and CV builder that uses artificial intelligence to generate content suggestions alongside professional templates. The service operates across web and mobile platforms, charging you via recurring subscription. Your subscription continues until you actively cancel it, and many New Zealand users report that cancellation requests are ignored or deliberately obscured.

You deserve clarity on how to exit this service cleanly and recover any money you are owed. At Yafee, we help thousands of consumers navigate subscription cancellations and enforce their legal rights under New Zealand consumer law. This guide walks you through every cancellation method, your legal position, and how to recover overpayments.

Core features and what you are paying for

Resume Maker AI promotes ATS-friendly (Applicant Tracking System) templates, AI-assisted content generation, and multi-format export options. Features vary by subscription tier and platform. The service may bill through different commercial entities, which makes tracking and cancelling your subscription confusing.

Why cancellation matters

Recurring charges continue until you actively cancel. Every week you delay costs you real money. Yafee recommends treating cancellation as urgent and documenting every step you take. If the company ignores your cancellation request, your documentation becomes evidence for a dispute with your bank or the Commerce Commission.

Resume Maker AI pricing and subscription plans

Below are the subscription tiers available to New Zealand customers, all billed in NZD.

Hidden costs and billing traps

Resume Maker AI frequently bills through multiple merchant names, making it difficult to spot charges on your bank statement. Look for descriptors like "Talent Acquisitions," "Resume Maker," or variations thereof. Many users miss cancellation deadlines because they do not recognise the charge. Check your statement now if you are unsure whether you are still being charged. Write down the exact merchant name, transaction amount, and date. You will need this information to cancel or dispute charges.

Your legal position under new zealand consumer law

Your right to cancel Resume Maker AI is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you strong protections against unfair contract terms and misleading conduct.

What the consumer guarantees act 1993 means for you

Under the Consumer Guarantees Act 1993, you have the right to cancel a subscription contract within a reasonable time if the supplier has not provided clear information about cancellation terms at the point of sale. If Resume Maker AI buried cancellation instructions or made the process deliberately difficult, you may have grounds to claim a refund of all charges. Your legal position is strengthened if you can show that cancellation was not prominently displayed during signup.

Fair trading act 1986 protections

The Fair Trading Act 1986 prohibits misleading or deceptive conduct. If Resume Maker AI advertises "easy cancellation" but makes it impossible to cancel, or if support staff ignore cancellation requests, this is likely a breach of the Act. You can report this conduct to the Commerce Commission, the statutory authority responsible for enforcing consumer law in New Zealand.

Your legal position

You have the right to cancel your subscription at any time. You are entitled to a refund of charges paid after you requested cancellation, provided you cancel before the next billing cycle begins. If Resume Maker AI continues to charge you after you request cancellation, you can dispute those charges with your bank (known as a chargeback) and lodge a complaint with the Commerce Commission. Keep all cancellation emails, screenshots, and bank statements as evidence.

How to cancel Resume Maker AI step by step

Your cancellation route depends on where you signed up: directly via the website, through the Apple App Store, or via Google Play Store. Follow the correct path for your platform to avoid dead ends and ensure your cancellation is processed.

Method one: cancel directly via the Resume Maker AI website

1. Log into your account at resumemaker.ai using your email address and password.
   • If you forget your password, select "Forgot password?" and follow the reset email.
2. Navigate to your account settings or billing section.
   • Look for tabs labelled "Subscriptions," "Billing," "Account," or "Preferences."
   • The exact location varies; check the account menu or profile dropdown in the top right corner.
3. Find your active subscription and select the option to cancel, unsubscribe, or manage subscription.
   • Read any prompt carefully. The site may attempt to discourage you with retention offers.
4. Confirm your cancellation and note the confirmation number or email.
   • Take a screenshot of the confirmation page.
   • You should receive a confirmation email within minutes. If you do not, proceed to Method Two.
5. Verify that charges have stopped by checking your bank statement 5-7 days later.
   • If you are charged again after cancellation, report the transaction to your bank immediately.

Method two: cancel via email to support

If the website cancellation button does not work or you receive no confirmation, email support directly. This creates a documented record of your cancellation request.

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request."
   • Include your full name, email address registered with the account, and the exact subscription plan you wish to cancel.
   • State the date you wish the cancellation to take effect (typically immediately).
2. Request written confirmation of cancellation.
   • Ask for a confirmation number or reference so you can track the request.
3. Send the email from the same address registered with Resume Maker AI.
   • Use "send receipt requested" or take a screenshot of the sent email with the timestamp.
4. Allow 48 hours for a response.
   • If you receive no reply, escalate by sending a follow-up email and copying it to [email protected] with "URGENT: CANCELLATION NOT PROCESSED" in the subject line.
5. Verify cancellation on your next billing date.
   • Check your bank statement to confirm no charge appears. If a charge appears, you have grounds to dispute it.

Method three: cancel via apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not Resume Maker AI. Apple handles all billing for app subscriptions.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
2. Select "Subscriptions" (in some iOS versions, this is under "Media and Purchases" > "Subscriptions").
   • You will see a list of all active subscriptions.
3. Find "Resume Maker AI" and tap it.
   • If the subscription does not appear, it may already be cancelled.
4. Tap "Cancel Subscription" and confirm.
   • Apple will ask you to rate the app or offer a discount. Decline and confirm cancellation.
5. You will receive a confirmation email from Apple within minutes.
   • Your access to Resume Maker AI will end at the end of your current billing cycle.

Method four: cancel via google play store

If you subscribed through the Google Play Store on an Android device, you must cancel through Google, not Resume Maker AI.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" > "Subscriptions."
   • You will see a list of all active subscriptions.
3. Find "Resume Maker AI" and tap it.
   • If it does not appear, it may already be cancelled.
4. Tap "Cancel subscription" and confirm.
   • Google may offer you a discount or loyalty offer. Decline and confirm cancellation.
5. You will receive a confirmation email from Google Play within minutes.
   • Your subscription will end at the end of your current billing period.

What happens after you cancel

Your cancellation takes effect at the end of your current billing cycle. You retain access to Resume Maker AI until that date. Once the cycle ends, your account is downgraded and you lose access to paid features.

Timeline for cancellation confirmation

You should see cancellation confirmed within 24 to 48 hours via email. If you cancel via the website, confirmation appears immediately on screen and via email. If you cancel via Apple or Google, those platforms send confirmation. If you cancel via email to support, allow 48 hours for a response. If support does not respond within 48 hours, escalate to Yafee or your bank.

Checking your bank statement

Monitor your bank statement for 7 to 10 days after cancellation. Your final charge may appear as a partial or full month, depending on when in the billing cycle you cancelled. If a charge appears after your cancellation date, you have grounds to dispute it. Contact your bank immediately and provide them with your cancellation confirmation email and screenshots.

How to get a refund for Resume Maker AI charges

New Zealand consumer law entitles you to a refund if Resume Maker AI failed to provide clear cancellation terms or continued charging after you requested cancellation.

Refund for charges after cancellation request

If Resume Maker AI charged you after you requested cancellation, you have a strong case for a refund. Gather all evidence: your cancellation email, confirmation screenshots, and bank statements showing charges after the cancellation date. Contact Resume Maker AI support with the subject line "Refund Request for Charges After Cancellation" and attach this evidence. Request a refund of all charges incurred after your cancellation request date.

Refund for misleading cancellation information

If Resume Maker AI advertised "easy cancellation" but made it deliberately difficult to find or execute, you may be entitled to a refund under the Fair Trading Act 1986. Document the misleading statements (screenshots of the website or app) and provide them to support. Yafee recommends keeping copies of these screenshots before you cancel.

Disputing charges with your bank

If Resume Maker AI refuses to refund you, dispute the charges directly with your bank. This is called a chargeback. Your bank will investigate the dispute and may recover the money from Resume Maker AI's merchant account. Provide your bank with your cancellation confirmation email, screenshots, and a written summary of what happened. Most banks process chargebacks within 30 days.

Escalating to the commerce commission

If Resume Maker AI ignores your refund request or your bank denies your chargeback, lodge a complaint with the Commerce Commission. The Commission enforces the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You can lodge a complaint at www.consumersnz.org.nz or by contacting the Commission directly. Provide your cancellation emails, bank statements, and a detailed timeline of events. The Commission can order Resume Maker AI to refund you and pay damages.

Common mistakes when cancelling Resume Maker AI

Cancellation is straightforward if you follow the right steps, but small mistakes can delay or prevent your cancellation from being processed. Here are the traps to avoid.

Mistake one: cancelling in the wrong place

If you signed up via the Apple App Store, cancelling on the Resume Maker AI website will not work. Apple handles all billing independently. You must cancel through Apple Settings > Subscriptions. The same applies to Google Play. Many users waste time cancelling in the wrong place and then assume the cancellation worked. Check where you signed up before you cancel. Look at your original confirmation email or bank statement to see which merchant billed you first.

Mistake two: not requesting written confirmation

Verbal cancellation or cancellation without a confirmation number leaves you with no evidence. If you then receive a charge, Resume Maker AI can deny that you ever cancelled. Always request written confirmation by email or screenshot. Save this confirmation permanently. You will need it if you later dispute the charge with your bank or the Commerce Commission.

Mistake three: cancelling too late in the billing cycle

If you cancel on day 29 of a 30-day cycle, you may still be charged for the full month. Many users expect a pro-rata (partial) refund but do not receive one. To avoid this, cancel as early as possible in your billing cycle. If you cancel near the end of the cycle and are still charged, request a refund for the unused portion. Frame this as a partial refund for services not delivered.

Mistake four: ignoring charges after cancellation

Some users cancel and assume they are done. They do not check their bank statement for the next 7 to 10 days. Resume Maker AI then charges them again. Act immediately if a charge appears after your cancellation date. Contact your bank within 24 hours to dispute it. The longer you wait, the harder the dispute becomes. Yafee recommends setting a phone reminder to check your statement one week after you cancel.

Comparison: Resume Maker AI vs. alternatives

If you are unhappy with Resume Maker AI, several alternative CV builders offer clearer cancellation policies and better customer service.

Checklist: before and after cancelling Resume Maker AI

Use this checklist to ensure you cancel cleanly and protect yourself against future disputes.

How yafee can help you cancel Resume Maker AI

Cancelling a subscription should be straightforward, but Resume Maker AI deliberately makes it confusing. You are paying for a service you no longer want, and every day you delay costs you money. Yafee has helped thousands of consumers cancel subscriptions and recover overpayments by guiding them through the legal framework and enforcing their rights under New Zealand consumer law. If Resume Maker AI ignores your cancellation request or continues to charge you, Yafee provides evidence-based advice on how to dispute those charges with your bank and escalate to the Commerce Commission. You deserve clarity, and Yafee provides it.

Contact Resume Maker AI directly

Before escalating to your bank or the Commerce Commission, give Resume Maker AI one final opportunity to process your cancellation. Write to [email protected] with the subject line "Final Cancellation Request." Include your account details, the date of your original cancellation request, and evidence that your cancellation was not processed (such as bank statements showing charges after your cancellation date). Request a full refund and ask for confirmation within 48 hours. Keep a copy of this email and their response.

Yafee contact information

For detailed guidance on cancelling Resume Maker AI or disputing charges, visit Yafee at yafee.com. Yafee specialises in consumer subscription law and can review your cancellation attempts, assess your legal position, and advise you on next steps. You can also contact the Commerce Commission directly at www.consumersnz.org.nz if you believe Resume Maker AI has breached the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Resume Maker AI billing entity address

Resume Maker AI is operated by Resumaker S.L., based in Spain. New Zealand billing may pass through Talent Acquisitions Pty Ltd. For formal cancellation notices or legal correspondence, send written notice to the registered address listed in Resume Maker AI's privacy policy (accessible via their website). Keep proof of posting or certified mail receipt.

Summary and next steps

Resume Maker AI charges you on a recurring basis, and your subscription will continue until you actively cancel it. You have the right to cancel at any time under New Zealand consumer law, and Resume Maker AI must honour that cancellation within one billing cycle. If they continue to charge you after you cancel, you can dispute those charges with your bank and lodge a complaint with the Commerce Commission. Take action today: follow the cancellation method that matches your signup source (website, Apple App Store, or Google Play Store), request written confirmation, and verify that charges stop within 10 days. If Resume Maker AI ignores your request, Yafee has helped thousands of consumers enforce their rights and recover overpayments. Visit yafee.com for further guidance or contact the Commerce Commission to escalate your complaint.