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Frequently asked questions
Cancel Total Adblock: Step-by-Step Guide
How to cancel Total Adblock and recover your money as a new zealand user
Understanding Total Adblock and why you might want to cancel
Total Adblock is a subscription-based software tool designed to block advertisements and trackers across your web and mobile browsing experience. Operated by Total Security Ltd, the service promises faster page loading times and a cleaner online experience by removing unwanted advertisements from websites and mobile applications.
The service operates across multiple platforms. You can access Total Adblock via their official website, the Apple App Store, or Google Play. This multi-platform availability also means you have several different cancellation pathways, depending on where you originally purchased your subscription. Your choice of purchase location directly affects your refund eligibility and the cancellation process you must follow.
Many New Zealand users decide to cancel Total Adblock after discovering the service does not meet their expectations, costs accumulate faster than anticipated, or they prefer alternative solutions. Yafee has created this guide to walk you through every step of the cancellation process, from identifying your subscription type to reclaiming your money if you qualify for a refund under New Zealand consumer law.
How Total Adblock charges your account
Total Adblock operates on an auto-renewing subscription model. This means your account renews automatically at the end of each billing period unless you actively cancel before that date. The service offers multiple pricing tiers, and the amount you pay depends on whether you subscribed directly via their website or through an app store platform.
Understanding your billing method is critical before you cancel. If you signed up through the Apple App Store or Google Play, your refund request must go through those platforms, not directly to Total Adblock. This distinction matters because app stores have their own refund windows and policies that differ from Total Adblock's own terms.
When cancellation makes sense
You should cancel Total Adblock if you no longer use the service, prefer a competitor product, or believe the subscription no longer delivers value for your money. Additionally, if you subscribed within the refund window and wish to recover your payment, cancelling promptly protects your right to claim that refund before the deadline expires.
Total Adblock pricing and plan options
This breakdown of current Total Adblock subscription plans helps you identify which plan you are paying for and what your refund window may be.
| Plan type | Price (USD) | Billing period | Purchase location |
|---|---|---|---|
| Premium (first year) | USD 1.59 per month (annual) | Annual | Total Adblock website |
| Premium (renewal) | USD 99 per year | Annual | Total Adblock website |
| Monthly subscription (App Store) | USD 9.99 per month | Monthly | Apple App Store |
| Annual subscription (App Store) | USD 59.90 per year | Annual | Apple App Store |
| Google Play subscription | Varies by region | Monthly or annual | Google Play Store |
All prices shown are in USD. New Zealand users may see these amounts converted to NZD at the current exchange rate when they pay. Keep track of your receipt or invoice to confirm exactly which plan you subscribed to, as this affects your refund eligibility window and cancellation method.
Why pricing and plan type affect your cancellation rights
Total Adblock's refund policy depends directly on your plan type and where you purchased it. Annual plans purchased directly from their website offer a full refund within 30 days of purchase or renewal. Monthly plans have a shorter 14-day refund window. If you purchased through an app store, the store's refund policy applies instead, which may differ significantly from Total Adblock's own terms. This means your refund eligibility clock starts from different dates depending on your purchase location.
Your consumer rights under new zealand law
Your right to cancel and seek a refund is protected by New Zealand consumer legislation, regardless of where Total Adblock is based.
The consumer guarantees act and your protection
The Consumer Guarantees Act 1993 (the CGA) is the primary legislation protecting you as a consumer in New Zealand. Under this Act, you have the right to cancel a subscription service if it fails to meet reasonable expectations of quality, fitness for purpose, or safety. Furthermore, if Total Adblock is not delivering the service as described or promised, you may have grounds to cancel and claim a refund even outside the standard refund window.
In accordance with the CGA, if you discover that Total Adblock does not perform as advertised or does not work on your device as expected, you can request a refund as a remedy for breach of the guarantee of acceptable quality. This right exists independently of Total Adblock's stated refund policy.
The fair trading act and misleading conduct
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Total Adblock made false claims about its effectiveness, features, or pricing, or if it failed to clearly disclose auto-renewal terms at the point of purchase, you may have grounds to cancel and claim compensation under this Act. The Commerce Commission enforces the Fair Trading Act on behalf of New Zealand consumers.
Your legal position
You have the right to cancel your Total Adblock subscription at any time. If you cancel within the applicable refund window (14 days for monthly plans, 30 days for annual plans from Total Adblock's website, or the App Store refund window), you are entitled to a full refund. If you cancel outside this window but believe the service breaches the Consumer Guarantees Act or Fair Trading Act, you still have the right to claim compensation by escalating your complaint to the Commerce Commission or seeking advice from Citizens Advice Bureau.
How to cancel Total Adblock via the website
Cancelling directly through the Total Adblock website is the recommended method for users who signed up there, as it gives you direct control and clarity about your refund eligibility.
Step 1: log into your Total Adblock account
- Visit the Total Adblock website and log into your account using your email address and password.
- If you have forgotten your password, click the "Forgot password" link to reset it before proceeding.
- Check your email inbox for the password reset link and follow the instructions to create a new password.
Step 2: navigate to your subscription settings
- Once logged in, locate your account menu, typically found in the top right corner or in a user dashboard section.
- Look for options labelled "Account", "Subscription", "Billing", or "Settings".
- Click on the subscription or billing section to view your active plans.
Step 3: select the subscription you wish to cancel
- Your account dashboard will display all active subscriptions.
- Identify the Total Adblock plan you wish to cancel.
- Note the renewal date displayed next to your subscription.
- If you have multiple subscriptions, ensure you select the correct one.
Step 4: initiate the cancellation process
- Look for a "Cancel", "Cancel Subscription", or "Manage Subscription" button next to your plan.
- Click this button to proceed.
- You may be presented with a confirmation screen or a form asking why you wish to cancel; complete any fields as instructed.
Step 5: confirm your cancellation
- Review the cancellation summary, which will show your final billing date and whether you are eligible for a refund.
- Verify that the cancellation will take effect before your next renewal date.
- Click "Confirm Cancellation" or similar button to complete the process.
Step 6: save your cancellation confirmation
- Total Adblock will display a cancellation confirmation message and send a confirmation email to your registered email address.
- Screenshot the confirmation page or save the confirmation email.
- Keep this evidence for your records in case you need to dispute a future charge or claim a refund.
How to cancel Total Adblock via apple app store
If you purchased Total Adblock through the Apple App Store, you must cancel through Apple's subscription management system, not through Total Adblock's website.
Step 1: open the app store app on your apple device
- On your iPhone, iPad, or Mac, open the App Store application.
- Tap or click the account icon in the bottom right corner (iPhone or iPad) or top right corner (Mac).
Step 2: access your subscriptions
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions associated with your Apple ID.
Step 3: select Total Adblock from your subscriptions list
- Find Total Adblock in the list and tap or click on it.
- The subscription details screen will open, showing your renewal date and plan information.
Step 4: cancel your subscription
- Tap or click "Cancel Subscription" or "Remove" (the exact wording varies by iOS version).
- Apple will ask you to confirm your cancellation.
- Select "Confirm" or "Yes" when prompted.
Step 5: verify the cancellation
- Return to your subscriptions list to confirm Total Adblock is no longer shown, or it now displays a "Cancelled" status.
- Apple will send a confirmation email to your Apple ID email address.
- Save this email for your records.
How to cancel Total Adblock via google play store
If you subscribed through Google Play, you must cancel through Google's subscription management system.
Step 1: open google play on your android device
- On your Android phone or tablet, open the Google Play Store app.
- Tap your profile icon in the top right corner.
Step 2: navigate to your subscriptions
- Tap "Manage subscriptions" from the menu.
- You will see all active subscriptions linked to your Google Account.
Step 3: select Total Adblock
- Find Total Adblock in your subscriptions list and tap on it.
- The subscription details screen will display your renewal date and plan type.
Step 4: cancel the subscription
- Tap "Cancel subscription" at the bottom of the screen.
- Google will present a confirmation prompt; select "Cancel subscription" again to confirm.
Step 5: confirm cancellation
- Google Play will display a cancellation confirmation.
- Check your email for a cancellation confirmation message from Google.
- Retain this email as proof of your cancellation.
How to cancel Total Adblock by email
If you are unable to cancel through the website or app stores, or if you prefer written confirmation, you can request cancellation by email.
Step 1: locate Total adblock's contact email address
- Visit the Total Adblock website and find their "Contact Us" or "Support" page.
- Note the email address listed for customer support or billing inquiries.
- If no email is visible, check the website footer or help section.
Step 2: compose a cancellation email
- Draft an email with the following information:
- Your full name
- The email address associated with your Total Adblock account
- Your subscription plan type (monthly or annual)
- Your request to cancel the subscription effective immediately
- A request for confirmation of cancellation in writing
- Your statement that you are requesting a refund if applicable (if within the refund window)
Step 3: send the cancellation email
- Send your email to Total Adblock's customer support address.
- Use the subject line: "Subscription Cancellation Request"
- Send the email from the email address associated with your account to avoid identity verification delays.
Step 4: monitor for a response
- Total Adblock typically responds to cancellation requests within 5 to 7 business days.
- Check your email inbox and spam folder for their response.
- If you receive no response within 10 business days, escalate your request or contact Yafee for further guidance.
Refund eligibility and how to claim your money back
Your refund eligibility depends on when you purchased your subscription and which refund window applies to your plan type.
Refund windows for different purchase locations
Total Adblock's website offers a 30-day money-back guarantee for annual plans and 14 days for monthly plans, calculated from your purchase date or renewal date. The Apple App Store allows refund requests within 14 days of purchase. Google Play permits refund requests within 48 hours of subscription purchase. If you purchased through your device's billing system or a third-party vendor, check that vendor's refund policy, as it may differ from the above.
How to request a refund if you are within the refund window
- Gather your proof of purchase: Your receipt, invoice number, or email confirmation from Total Adblock or the app store.
- Note the exact date of purchase.
- Calculate whether you remain within the refund window.
- If you purchased through the Total Adblock website, log into your account and navigate to your billing history to view the refund option, or email their support team with your receipt details and a clear refund request.
- State the reason for your refund request in plain terms.
- Request that they process the refund to your original payment method.
- If you purchased through the App Store or Google Play, request a refund directly through the app store using their built-in refund request tool (as described above) rather than contacting Total Adblock.
- Apple and Google process refunds directly; Total Adblock is not involved in this transaction.
- Allow 5 to 10 business days for the refund to process after your request is approved.
- The funds will return to your original payment method (credit card, debit card, or app store credit).
- If you do not receive your refund within 15 business days, contact Yafee or escalate to the payment processor.
What to do if your refund is denied or delayed
If Total Adblock or the app store refuses your refund request outside the stated refund window, you may still have grounds to claim compensation under the Consumer Guarantees Act if the service failed to meet reasonable expectations. In this case, gather evidence of the service failure and lodge a complaint with the Commerce Commission or seek advice from Citizens Advice Bureau. Yafee recommends keeping all correspondence and screenshots as evidence for any escalation.
What happens after you cancel Total Adblock
Understanding what occurs after you submit your cancellation request helps you avoid confusion and ensures your service terminates correctly.
Immediate effects of cancellation
Once you cancel your Total Adblock subscription, your account will remain active until the current billing period ends. If you cancel mid-cycle, Total Adblock will not charge you for the next renewal date. You will continue to have access to the service until your current paid period expires. On the final day of your paid period, your account will be deactivated and you will no longer have access to Total Adblock features.
Access to your data and service after cancellation
After cancellation, you cannot log back into your Total Adblock account using your original credentials. If you change your mind, you will need to create a new account and purchase a new subscription. Total Adblock may retain your account information in accordance with data protection law, but you will have no active service. If you wish to export any data or settings before your service terminates, do so before the final day of your billing period.
Preventing accidental reactivation
Verify that your cancellation is complete by logging in one final time and confirming that the subscription no longer appears in your account. If you notice that Total Adblock has charged you after your cancellation date, contact them immediately and dispute the charge with your bank or payment provider. Save all cancellation confirmations to evidence your request if a dispute arises.
Common mistakes to avoid when cancelling Total Adblock
Cancelling a subscription is straightforward once you know the process, and avoiding these common errors ensures your cancellation is effective and you recover your money if eligible.
Assuming you have cancelled when you have only paused or disabled the service
Many users disable Total Adblock on their device or turn off notifications, believing they have cancelled the subscription. Disabling the app does not cancel your subscription; your account will still auto-renew and charge you on the renewal date. You must explicitly cancel the subscription through the method described above, not simply uninstall the app or disable it in settings.
Missing the refund window deadline
Refund eligibility is time-sensitive. If you miss the 14 or 30-day refund window specific to your purchase location, you lose your right to claim a refund under Total Adblock's stated policy. However, you may still have legal rights under the Consumer Guarantees Act if you can demonstrate the service was unfit for purpose. Calculate your refund deadline immediately after purchase and act within that window if you wish to recover your money without escalation.
Cancelling through the wrong platform
If you purchased through the Apple App Store but attempt to cancel through the Total Adblock website, your cancellation will not process correctly. Always cancel through the same platform where you purchased. If unsure of your purchase location, check your original receipt or email confirmation to identify where the subscription originated, then use that platform's cancellation method.
Failing to save cancellation confirmation
Do not rely on your memory to prove you cancelled. Always screenshot the cancellation confirmation page and save the confirmation email. If a dispute arises later, these documents are your evidence that you cancelled on a specific date. Without proof, Total Adblock may claim they have no record of your cancellation request.
Neglecting to check your next billing statement
After cancelling, monitor your bank or credit card statement for the next 30 days to confirm that Total Adblock does not charge you again. If an unexpected charge appears, dispute it immediately with your bank and provide them with your cancellation confirmation. Act quickly; most payment providers allow chargeback requests within 60 to 120 days of the transaction.
Comparison: should you keep or cancel Total Adblock
This table summarises the key factors to help you decide whether to keep or cancel your subscription.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost-benefit | You notice faster browsing speeds and value the ad-free experience | The service does not measurably improve your browsing, or the cost exceeds the benefit |
| Refund eligibility | You are outside the refund window and satisfied with the service | You are within the 14 or 30-day refund window and wish to recover your payment |
| Device compatibility | Total Adblock works reliably across all your devices | The app crashes, conflicts with other software, or is incompatible with your device |
| Alternative solutions | You prefer Total Adblock to free ad-blockers or built-in browser features | Your browser or device now includes adequate native ad-blocking features |
| Auto-renewal concerns | You are comfortable with annual auto-renewal and remember to review your subscription yearly | You forget to cancel before renewal and prefer not to receive unexpected charges |
| Support and reliability | Total Adblock's support team responds quickly to issues and updates the service regularly | You have reported problems and received no response, or the service is outdated |
Contacting Total Adblock for cancellation support
If you encounter difficulties cancelling through the website or app stores, or if you require further assistance, Yafee recommends contacting Total Adblock directly before escalating to the Commerce Commission.
Total Adblock contact details
Total Security Ltd, the operator of Total Adblock, is registered in the United Kingdom and does not maintain a New Zealand office address. This means cancellation and refund disputes are handled through their UK-based support system. For cancellation inquiries, use their official customer support email address listed on their website. Yafee advises sending your cancellation request by email with full account details, as this creates a paper trail if a dispute later arises.
If Total Adblock fails to respond to your cancellation or refund request within 10 business days, or if they refuse your refund claim despite your eligibility, escalate your complaint to the Commerce Commission. The Commerce Commission enforces the Fair Trading Act and the Consumer Guarantees Act on behalf of New Zealand consumers and can investigate companies that breach these laws. You may also contact Citizens Advice Bureau, which offers free advice to New Zealand consumers on their rights and can assist you in drafting a formal complaint.
Key takeaways and next steps
Cancelling Total Adblock is a straightforward process once you identify your purchase location and follow the correct method. If you purchased through the Total Adblock website, cancel via your account dashboard or email their support team. If you purchased through the Apple App Store or Google Play, cancel through the respective app store's subscription management system. Act within your refund window (14 or 30 days) if you wish to recover your payment, and always save your cancellation confirmation as proof.
Your rights under New Zealand's Consumer Guarantees Act and Fair Trading Act protect you even if you cancel outside the stated refund window, provided you can demonstrate the service failed to meet reasonable expectations. If Total Adblock refuses your refund or fails to respond to your cancellation request, escalate to the Commerce Commission or Citizens Advice Bureau.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money by following these clear, legally grounded steps. Whether you choose to keep or cancel Total Adblock, ensure you take action before your next renewal date to avoid unexpected charges. For further guidance on your cancellation or refund, visit Yafee.com, where our contract law specialists can advise you on your specific situation at no charge.