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Frequently asked questions
Cancel Remi: The Right Way
How to cancel Remi in new zealand and recover your money
Understanding Remi and why you might want to cancel
Remi is a consumer wellness brand that sells anti-grinding night-guard kits and sleep health products through its online store, alongside the Remini mobile app with in-app purchases available across New Zealand. Whether you have subscribed to a physical product, purchased through the Remini app, or signed up for recurring premium features, cancelling Remi becomes straightforward once you identify your purchase platform. Yafee has built this guide to walk you through every cancellation option so you can exercise your rights as a New Zealand consumer with full confidence.
When cancellation makes sense
You might cancel Remi if the night-guard kit does not fit properly, the app does not meet your sleep-tracking expectations, or you prefer to manage your sleep health through other means. Some customers report difficulty obtaining refunds or receiving products in damaged condition, which can make immediate cancellation essential.
The positive news is that New Zealand's Consumer Guarantees Act gives you statutory rights that extend well beyond any published refund policy from Remi. If a product fails to meet acceptable quality standards or does not match its description, you hold the legal right to a refund regardless of Remi's stated terms.
Remi's business model in new zealand
Remi operates through multiple channels: an online e-commerce store for physical products, Apple's App Store for iOS users, and Google Play for Android users. Your cancellation path depends entirely on where you made your purchase, and app-based subscription cancellations often require you to act directly through the platform rather than contacting Remi itself. Yafee recommends checking your bank or credit card statement first to confirm exactly what you subscribed to and when your next billing date falls due.
Remi pricing and subscription plans in new zealand
Identifying your exact plan helps you locate the correct cancellation method and understand what refund remedies may be available.
Current plans and pricing
| Plan | Price (NZD) | Billing period | Type | Cancellation difficulty |
|---|---|---|---|---|
| Full Access (in-app) | $6.99 | One-time purchase | Remini app unlock | Very easy |
| Night guard subscription | Varies | Monthly or one-time | Physical product | Moderate |
| iOS app subscription (Remini) | Varies by tier | Monthly or annual | Premium app features | Very easy |
| Android app subscription (Remini) | Varies by tier | Monthly or annual | Premium app features | Very easy |
| Sleep wellness kit | Varies | One-time or recurring | Physical product bundle | Moderate |
Check your last bank statement or credit card bill to identify your plan name and next charge date. This step prevents unnecessary delays and positions you to recover recent charges if you cancel before the next billing cycle begins.
Your consumer rights in new zealand and how they protect you
New Zealand law provides powerful consumer protections that often supersede any restrictive refund policy Remi may publish.
Consumer guarantees act protections
Under the Consumer Guarantees Act (CGA), all goods and services supplied to you must be of acceptable quality, safe, and match their description. If a Remi night-guard kit arrives damaged, does not fit as promised, or fails to perform as advertised, you hold a statutory right to reject it and claim a full refund or replacement, regardless of what Remi's refund policy states.
The CGA grants you 12 months from the date of purchase to claim a refund if a product is faulty or does not meet acceptable quality standards. You do not need to accept a repair or partial refund if the fault is substantial. If Remi refuses to honour your CGA rights, you can escalate your complaint to the Commerce Commission, which enforces consumer law across New Zealand.
Your legal position
You have the right to cancel any subscription under the CGA if it fails to deliver the goods or services as promised. If Remi continues to charge you after you have requested cancellation, that charge constitutes an unauthorized debit. You may dispute such charges through your bank or credit card provider and pursue compensation through the Commerce Commission if the company persists. Yafee strongly recommends documenting all cancellation requests in writing and keeping confirmation receipts.
Fair trading act protections
New Zealand's Fair Trading Act prohibits misleading or deceptive marketing practices. If Remi advertised benefits or features that the product or app does not deliver, you may have grounds to cancel and claim a refund on the basis of false representation, separate from any CGA claim.
How to cancel Remi on different platforms
Your cancellation method depends on whether you subscribed through Remi's website, the Apple App Store, or Google Play, as each platform has its own process.
Cancel a Remi app subscription on iOS
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile icon at the top of the screen.
- Select Subscriptions.
- Locate Remini or Remi in the list of active subscriptions.
- Tap the subscription name to open its details page.
- Select Cancel Subscription at the bottom of the screen.
- Confirm cancellation when prompted.
- Take a screenshot of the cancellation confirmation.
- This serves as proof of cancellation should disputes arise.
Apple processes cancellations immediately, and your access ends at the next renewal date. You receive no refund for the current billing period unless you cancel within 14 days of purchase, in which case you may be eligible for a full refund. Yafee recommends acting fast if you have purchased within the last two weeks.
Cancel a Remi app subscription on android
- Open Google Play on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Browse the full list of active subscriptions linked to your Google account.
- Find Remini or Remi and tap it.
- Select Cancel Subscription.
- Review the cancellation confirmation.
- Google displays your final billing date and refund eligibility at this stage.
- Take a screenshot of the confirmation page.
- Store this proof alongside your bank statement for your records.
Like Apple, Google Play typically allows cancellation to take effect at the next renewal date without refunding the current period, unless you cancel within 48 hours of initial purchase. If Remi charged you unauthorised fees after cancellation, contact Google Support directly to dispute the charge.
Cancel a physical product subscription with Remi directly
- Log into your account on Remi's website or mobile app.
- Navigate to your account settings or subscription management section.
- Look for a link labelled "Manage Subscriptions" or "Orders".
- Locate your recurring product subscription.
- Identify the next scheduled delivery and billing date.
- Select the option to cancel or pause the subscription.
- Remi may ask why you are cancelling; provide a brief reason if you wish.
- Send a written cancellation confirmation email to Remi's customer service.
- Include your order number, email address, and the phrase "I request cancellation of my subscription effective immediately".
- Request written confirmation of cancellation in return.
Email confirmation creates a legal record of your cancellation request. If Remi continues to charge you after you send this email, you have documented evidence that you attempted to cancel, which strengthens any future complaint to your bank or the Commerce Commission.
Cancel a one-time purchase through your payment method
- Check whether your purchase was a one-time charge or a recurring subscription.
- Review your bank or credit card statement to see if only one charge appears.
- If only one charge shows and you want a refund, contact Remi's customer service directly.
- Request a refund under the Consumer Guarantees Act if the product is faulty or does not match its description.
- If Remi refuses, file a dispute with your bank within 120 days of the charge.
- Your bank can reverse unauthorised or disputed charges on your behalf.
One-time purchases do not require ongoing cancellation, but you retain full refund rights under New Zealand consumer law if the product fails to meet acceptable quality standards.
Refunds and recovery after cancellation
Understanding your refund eligibility helps you recover money quickly and avoid further unnecessary charges.
Refund timelines for app subscriptions
If you cancel within 14 days of purchasing an iOS or Android app subscription, Apple and Google typically refund the full amount automatically. This grace period applies to most first-time subscriptions. If you cancel after 14 days, you lose the current billing period but retain the right to dispute charges if you notified the platform of the cancellation.
Process refunds by contacting the relevant app store directly if an automatic refund does not appear in your account within 5 to 7 business days. Both Apple and Google maintain dedicated support teams for refund requests.
Refund eligibility for physical products
If you ordered a physical night-guard kit or sleep wellness product and the item arrived damaged, does not fit, or does not match its description, you qualify for a full refund under the Consumer Guarantees Act. You do not need Remi's permission to claim this refund; it is your statutory right.
To claim a refund on a faulty product, follow these steps: contact Remi in writing, describe the defect clearly, attach photographs if possible, and request either a refund or replacement. If Remi refuses or does not respond within 20 working days, escalate your complaint to the Commerce Commission, which can compel Remi to honour your CGA rights.
Disputing unauthorised charges
If Remi continues to charge you after you have cancelled, contact your bank or credit card provider immediately. Provide them with evidence of your cancellation request (such as screenshots or email confirmations) and ask them to reverse the unauthorised charges. Most banks can dispute charges made within the previous 120 days. Yafee advises acting quickly, as disputes outside this window become harder to resolve.
Common mistakes to avoid when cancelling Remi
Cancelling correctly the first time saves you time, stress, and money. Most problems stem from incomplete communication or confusion about which platform holds your subscription.
Failing to document your cancellation request
Never cancel through a live chat or verbal phone call without requesting written confirmation. Screenshots of app-based cancellations and emails to Remi's customer service create a legal record that protects you if disputes arise later. Always take a screenshot immediately after you submit a cancellation request and send a follow-up email confirming what you have done.
Cancelling through the wrong channel
If you subscribed through Apple's App Store but contact Remi directly to cancel, Remi cannot process your request because Apple manages the billing relationship. You must cancel through the platform where you subscribed. Check your bank statement to see whether the charge comes from Apple, Google, or Remi directly, then cancel through that entity only.
Not checking for recurring charges before cancellation
Confirm the exact billing date of your next charge before you cancel. If cancellation takes effect at the end of your current billing cycle rather than immediately, you may be charged once more. If this occurs unexpectedly, dispute the charge through your bank within 120 days and reference your documented cancellation request as proof you attempted to stop the recurring billing.
Ignoring your bank statement after cancellation
Monitor your bank account for 30 days after cancellation to ensure no further charges appear. If a surprise charge occurs, contact your bank immediately to dispute it. The sooner you report an unauthorised charge, the faster your bank can reverse it and investigate Remi's billing practices.
After cancellation: what happens next
Cancellation does not end your journey; confirming the process and protecting yourself from future charges requires a few final steps.
Verify your cancellation is complete
Within 24 to 48 hours of cancelling, log back into your account (if applicable) to confirm that your subscription no longer appears in your active subscriptions list. If it still shows as active, contact customer support immediately. Yafee recommends keeping all cancellation confirmations in a dedicated folder for reference.
Request written confirmation from Remi
If you cancelled a physical product subscription, reply to any confirmation email you received and ask Remi to confirm in writing that your account no longer has any recurring charges. This creates a paper trail that protects you if unauthorized charges reappear months later.
Monitor your next billing cycle
Set a reminder on your phone for 5 days before your previous renewal date. Check your bank statement on that date to confirm no new charges have posted. If an unexpected charge appears, you now have documented proof of cancellation to support your dispute claim.
Consider switching to a competitor
If you cancelled because Remi's product or service did not meet your needs, research alternative sleep wellness apps or night-guard suppliers. Yafee can help you compare cancellation policies and consumer ratings across competing providers so you make a better-informed purchase next time.
How yafee can help you cancel Remi with confidence
Navigating subscription cancellations and claiming refunds under New Zealand consumer law can feel overwhelming, particularly if a company resists your requests or continues charging you after you have cancelled.
Why cancellation guidance matters
Yafee specializes in helping New Zealand consumers understand their rights under the Consumer Guarantees Act and the Fair Trading Act. Our guides break down complex legal concepts into clear, actionable steps so you can cancel subscriptions, dispute charges, and recover money without needing to hire a lawyer.
What yafee provides
Yafee offers free, detailed cancellation guides for hundreds of services and apps used in New Zealand. Each guide includes the legal framework that protects you, step-by-step cancellation instructions for every platform, refund timelines, and escalation routes if the company refuses to cooperate. Whether you are cancelling a streaming service, app subscription, physical product delivery, or premium membership, Yafee has helped thousands of New Zealand consumers navigate the process with full confidence in their rights.
Visit Yafee.com to access guides for other services you may want to cancel and to find resources on disputing charges, claiming refunds, and escalating complaints to the Commerce Commission.
Remi contact details and escalation address
If Remi refuses to honour your cancellation request or continues to charge you, use the following information to escalate your complaint.
Remi limited contact details
| Contact method | Details |
|---|---|
| Registered office address | Remi Limited, New Zealand |
| Email (customer service) | Check your account page or invoice for the current email address |
| Bank dispute contact | Your bank's dispute team (call the number on your bank card) |
| Commerce Commission complaint | www.commerce.govt.nz or phone 0800 943 600 |
Escalation steps if Remi refuses to cancel
- Send a final written request to Remi (by email) stating you wish to cancel and requesting confirmation within 5 working days.
- Include your order number, email address, and the phrase "In accordance with the Consumer Guarantees Act, I request immediate cancellation of my subscription and confirmation in writing".
- If Remi does not respond or refuses, contact your bank within 120 days of any disputed charge.
- Provide the bank with your cancellation email and Remi's refusal response.
- Ask the bank to reverse the charge and investigate Remi's billing practices.
- If your bank fails to help, file a formal complaint with the Commerce Commission.
- Visit www.commerce.govt.nz and select "Make a complaint".
- Provide your cancellation evidence, bank statements, and correspondence with Remi.
The Commerce Commission has enforcement power to compel Remi to refund you and to fine the company if it has breached consumer law. Most companies comply once a Commerce Commission complaint is lodged because the regulatory and reputational consequences outweigh any benefit to the company from refusing refunds.
Final reminder
You hold the legal right to cancel Remi at any time. New Zealand's Consumer Guarantees Act and Fair Trading Act protect you far more broadly than most companies acknowledge. Do not accept refusals from Remi based on its stated policy if the product or service fails to meet acceptable quality standards or does not match its description. Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions, dispute charges, and recover money by understanding and asserting their legal rights. Start your cancellation today using the steps outlined in this guide, and reach out to the Commerce Commission if Remi attempts to block your request.
Important warning
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