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Frequently asked questions
Cancel Rentola: Step-by-Step Guide
How to cancel Rentola in new zealand and stop unwanted charges
What Rentola is and how it charges you
Rentola is an online property-listing platform that connects renters and landlords across New Zealand and internationally. You create an account, pay a registration fee, and gain immediate access to landlord contact details and rental listings in your search area.
The service operates on a subscription model with automatic recurring charges. Most users start with a trial payment (approximately NZ$2) to preview the platform, then transition to a monthly subscription (around NZ$65 per month) that renews automatically each billing cycle unless you actively cancel. This auto-renewal structure means you continue paying indefinitely until you take action to stop it.
Understanding rentola's pricing structure
Rentola charges upfront for access and claims you forfeit cooling-off rights because you receive "immediate full access" upon registration. This is a critical legal distinction that affects your refund eligibility, which we explain in detail below. The table below outlines the typical pricing tiers based on user reports:
| Plan type | Cost (NZD) | Duration | What you get |
|---|---|---|---|
| Trial access | NZ$2 | One-off or limited trial | Unlock landlord contact details or preview listings |
| Monthly subscription | NZ$65 per month | Recurring (auto-renews) | Full access to all listings and landlord contacts |
Why auto-renewal creates billing surprises
Auto-renewal is the default setting on all Rentola subscriptions. You are charged each month automatically unless you cancel before your next billing date. Many users discover unexpected charges weeks or months after they stopped actively using the service. Yafee recommends checking your bank and credit card statements monthly for recurring charges you no longer recognise, particularly if you signed up for a trial intending to cancel before the first full subscription charge.
Your consumer rights and what they mean for you
Your cancellation rights are protected under New Zealand's Consumer Guarantees Act 1993, which establishes mandatory rights regardless of a company's terms and conditions.
Your legal position under new zealand law
The Consumer Guarantees Act 1993 gives you the right to cancel any subscription service within 14 calendar days of purchase if you have not yet received the service, or if you cancel before the service is performed. However, Rentola claims you have already received "immediate full access" upon registration, which may limit your cooling-off period. Nevertheless, you retain the right to cancel the subscription at any time to prevent future charges. If Rentola charges you after you have submitted a valid cancellation request, you have grounds to dispute the charge through your bank or the Commerce Commission of New Zealand.
Furthermore, if you can demonstrate that Rentola's service is materially defective (for example, if landlord contact details are incorrect or listings are significantly outdated), you may qualify for a refund even if you do not cancel within 14 days. The onus falls on you to document the defect and communicate it to Rentola before pursuing a formal dispute.
Escalation routes if Rentola refuses to cancel
If Rentola does not honour your cancellation request or continues charging you after you cancel, you have two formal escalation options. First, contact your bank or credit card provider and request a chargeback, citing unauthorised charges or failure to honour a cancellation request. Second, lodge a complaint with the Commerce Commission of New Zealand (comcom.govt.nz), which enforces consumer protection law and can investigate unfair contract terms or billing disputes. Yafee has helped thousands of consumers navigate this escalation process successfully.
How to cancel Rentola in four steps
You have two cancellation methods available; we recommend attempting the self-service option through your account first, then escalating to email if the platform cancellation fails.
Step 1: log into your Rentola account
Access your account directly to initiate the cancellation process.
- Navigate to rentola.co.nz in your web browser.
- Click "Log In" and enter your email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset instructions.
- Once logged in, look for your profile menu, usually located in the top-right corner of the screen.
Step 2: locate your subscription or billing section
Navigate to the settings area where your subscription and payment details are stored.
- Click on your profile icon or username menu.
- Select "Account settings", "Billing", "Subscription", or "Membership" from the dropdown options.
- These menu items vary depending on your device and when you last updated the app or website.
- You should now see your current plan, renewal date, and payment method on file.
Step 3: initiate the cancellation
Locate and click the cancellation option to stop your subscription.
- Look for a button or link labelled "Cancel subscription", "Manage subscription", "Turn off auto-renewal", or "Downgrade plan".
- Click it and read any confirmation messages carefully.
- Rentola may ask why you are cancelling; provide feedback if prompted, then confirm the cancellation.
- You should receive an on-screen confirmation message immediately.
Step 4: save your cancellation confirmation
Document the cancellation to protect yourself in case of future billing disputes.
- Take a screenshot of the confirmation message showing the cancellation date and your subscription status as "cancelled" or "inactive".
- If Rentola sends a confirmation email, save it to a dedicated folder.
- Verify your bank statement 5 to 7 days later to confirm no further charges appear.
Method 2: cancel by email (if self-service fails)
If you cannot cancel through your account or Rentola refuses to process your cancellation, contact the company directly by email.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
- In the email body, include:
- Your full name and email address associated with your Rentola account
- Your account ID or username (if you know it)
- The date you registered and the date you wish to cancel
- A clear statement: "I hereby request immediate cancellation of my Rentola subscription effective today's date."
- A request for written confirmation of cancellation within 3 business days
- Send the email and keep a copy for your records.
- Monitor your inbox for a response and save any confirmation email Rentola sends.
- If Rentola does not respond within 5 business days, escalate using the address provided in the "Cancellation address" section below.
What happens after you cancel Rentola
Cancellation takes effect immediately, though billing cycles vary depending on when your current subscription period ends.
Immediate effects of cancellation
Once you cancel, your access to premium listings and landlord contact details stops immediately or at the end of your current billing cycle, depending on Rentola's policy. You will not be charged again unless you manually re-subscribe. Verify your cancellation by logging back into your account within 24 hours; your subscription status should show as "cancelled" or "inactive".
Monitoring for unauthorised charges
Check your bank and credit card statements every 7 to 10 days for the next 30 days. If Rentola charges you after your cancellation date, you have grounds to dispute the transaction. Contact your bank immediately and reference your cancellation confirmation date. Your bank can reverse unauthorised charges and may initiate a formal dispute on your behalf.
Refund eligibility and claiming a refund
Whether you qualify for a refund depends on when you cancel and the circumstances of your cancellation.
14-day cooling-off period
Under the Consumer Guarantees Act 1993, you have the right to a full refund if you cancel within 14 calendar days of your initial purchase and Rentola has not yet provided the service. Consequently, if you paid for a monthly subscription today but cancel within 14 days before using the platform significantly, you may be entitled to a refund of that month's charges.
Refunds after the 14-day period
If you cancel after 14 days, Rentola is not legally obligated to refund you for the current billing cycle. However, you can request a partial refund if you can demonstrate that the service is materially defective-for example, if landlord contact details are outdated or landlords do not respond to inquiries through the platform. Document these defects with screenshots and email evidence before submitting a refund request.
How to claim a refund
- Gather your evidence: order confirmation, screenshots of cancellation, bank statements, and any communication with Rentola.
- Send a formal refund request email to [email protected] with the subject "Refund Request: Rentola Subscription".
- State your grounds for the refund (defective service, cancellation within 14 days, or billing error).
- Request a response within 10 business days.
- If Rentola refuses, contact your bank and initiate a chargeback, or file a complaint with the Commerce Commission.
Common mistakes to avoid when cancelling Rentola
Most cancellation issues stem from simple oversights rather than Rentola's refusal to cooperate. Yafee has identified these frequent errors so you can sidestep them.
Mistake 1: not saving cancellation confirmation
If you cancel through your account but do not screenshot or document the confirmation, you will have no proof if Rentola charges you again. Always take a screenshot immediately after clicking "confirm cancellation".
Mistake 2: assuming cancellation happens automatically
Many users believe their subscription ends automatically when they stop using the platform. This is false. Auto-renewal will continue indefinitely unless you explicitly cancel. Mark your calendar to cancel at least 3 days before your next billing date to ensure the cancellation processes before the charge.
Mistake 3: ignoring unrecognised charges
If you notice a Rentola charge on your bank statement that you did not authorise, contact your bank within 60 days to dispute it. Waiting longer weakens your claim and may prevent you from recovering the funds.
Mistake 4: not escalating when email is ignored
If Rentola does not respond to your cancellation email within 5 business days, do not assume your cancellation was processed. Escalate immediately to the Commerce Commission or use the formal address provided below.
When to keep your Rentola subscription
Cancellation is not the right choice for every user; consider keeping your subscription if these circumstances apply to you.
| Reason to keep | Reason to cancel |
|---|---|
| You are actively house-hunting in New Zealand | You have found a rental property and no longer need landlord contacts |
| Rentola listings match your budget and location criteria | Listings are outdated or contact details are incorrect |
| You prefer direct landlord contact over real estate agents | You prefer free rental websites or working with agents |
| You plan multiple house moves and want ongoing access | You signed up for a trial and forgot to cancel before charging |
How yafee can help you cancel Rentola
Yafee is a dedicated service that specialises in helping New Zealand consumers cancel unwanted subscriptions and recover lost funds. If you encounter resistance from Rentola, Yafee can prepare formal cancellation letters, track your communications, and escalate your case to the Commerce Commission on your behalf.
Yafee has helped thousands of consumers cancel digital services quickly and protect their refund rights under New Zealand law. Whether you need guidance on your legal position or help drafting a formal dispute letter, Yafee combines contract law expertise with practical step-by-step support.
Cancellation address and contact details
Use the following contact method if Rentola does not respond to your email cancellation request within 5 business days, or if you wish to send a formal registered letter.
Email cancellation (primary method)
Send your cancellation request to: [email protected]
Include your full name, account email, and a clear cancellation statement in the subject line. Retain a copy of your email and any response from Rentola.
Formal mailing address (if email fails)
Rentola Ltd is registered in London; however, as Rentola operates a New Zealand service, you should also escalate to the Commerce Commission of New Zealand if the company fails to respond to your email cancellation request within 10 business days:
Commerce Commission
Private Bag 6015
Wellington 6141
New Zealand
comcom.govt.nz
Include your cancellation email, evidence of non-response from Rentola, and your bank statements showing unauthorised charges.
Summary and next steps
Cancelling your Rentola subscription is straightforward if you follow the four-step process outlined above: log in, navigate to billing, click cancel, and save your confirmation. Your rights under the Consumer Guarantees Act 1993 protect you from ongoing charges and entitle you to escalate disputes to the Commerce Commission if Rentola refuses to cooperate.
If you encounter any resistance, Yafee is ready to assist. Yafee has helped thousands of consumers navigate subscription cancellations and recover funds through formal dispute processes. Visit yafee.com today to explore your options, upload your cancellation evidence, and receive tailored guidance based on your situation. Your legal position is stronger than you think, and Yafee makes the process transparent and stress-free.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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