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Cancel Relive: The Right Way to Stop Your Subscription
How to cancel Relive plus in new zealand: the complete legal guide
What is Relive and when cancellation makes sense
Relive is a mobile and web application that automatically converts your outdoor activities into shareable video content by combining GPS tracking, your photographs and music. Whether you run, cycle, hike or kayak, the app maps your route and generates a professional-style video within minutes.
The free tier offers basic video creation with limited photos and standard export quality. Relive Plus, priced at NZ$12.99 per month or NZ$72.99 annually, unlocks HD export, higher photo limits (up to 100 images per video), extended activity duration and advanced editing tools. If your outdoor activity has slowed, you prefer manual video editing, or the subscription no longer justifies its cost, cancellation is straightforward.
Yafee has guided thousands of New Zealand consumers through subscription cancellations, and Relive presents no unusual barriers. This guide walks you through every platform and explains your legal entitlements under New Zealand consumer law.
Why you might cancel Relive plus
Cancellation makes sense if you've stopped outdoor activities, prefer free-tier features, or simply want to reduce expenses. Unlike long-term contracts, Relive allows you to exit at any renewal date without penalty.
What happens after cancellation
Your subscription ends at the conclusion of your current billing period. You retain access to the free tier, and your existing videos remain in your account unless you request deletion. HD export, high photo limits and advanced tools become unavailable once your paid access expires.
Relive plus pricing and value in new zealand
Understanding your costs helps you evaluate whether to continue or cancel.
| Plan | Price (NZD) | Billing | Key features |
|---|---|---|---|
| Relive (free) | Free | N/A | Basic videos, up to 20 photos, standard export |
| Relive Plus Monthly | NZ$12.99 | Monthly | HD export, 100 photos, music, editing, longer activities |
| Relive Plus Annual | NZ$72.99 | Annual | All Plus features, approximately NZ$6.08 per month |
Comparing monthly versus annual billing
The annual plan works out to roughly NZ$6.08 per month, compared to NZ$12.99 monthly. This represents a 53% saving over 12 months if you commit to the full year. Choose the annual plan if you're confident in regular use. Opt for monthly if you're uncertain about long-term commitment, since monthly billing lets you exit without further charges once the next renewal date passes.
Your legal rights under new zealand consumer law
Your cancellation rights stem from the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which protect you when you purchase digital services.
Under the Consumer Guarantees Act, digital content must be supplied with care and skill, and you have the right to cancel a subscription in accordance with the contract's terms. Most subscription services must provide a cancellation mechanism that is as easy to use as the subscription process itself. Yafee emphasises that if Relive's cancellation process is deliberately obscured or impossible to execute, the company breaches this statutory obligation.
The Fair Trading Act prohibits misleading conduct. If Relive charges you after cancellation without explicit consent, or fails to process a timely cancellation, you can lodge a complaint with the Commerce Commission, which enforces consumer law in New Zealand.
Your legal position
You have a statutory right to cancel Relive Plus at any renewal date. You must receive a clear cancellation confirmation. If the company continues to charge you after you have cancelled, you can dispute the charge with your bank or payment provider (a process called a chargeback) and lodge a complaint with the Commerce Commission. You do not need to provide a reason for cancellation.
How to cancel Relive plus: step-by-step for each platform
Your cancellation method depends on where you subscribed. Check your billing email or bank statement to identify whether you signed up through Apple App Store, Google Play or the Relive website.
Cancel through apple app store
If you subscribed on an iPhone or iPad, follow these steps to cancel directly through Apple.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the very top of the screen.
- Select "Subscriptions" from the menu that appears.
- Locate Relive Plus in the list of active subscriptions.
- Tap Relive Plus and select "Cancel Subscription."
- Follow the prompts to confirm your cancellation.
- Check your email for an Apple confirmation message.
- Save this email as evidence of cancellation.
- Your subscription ends at the conclusion of your current billing cycle.
Apple tip: When you initiate cancellation, Apple sometimes offers a temporary discount. If you genuinely want to keep Relive, you may negotiate a lower rate. Otherwise, confirm cancellation to avoid being charged again.
Cancel through google play
If you subscribed on an Android device, Google Play manages your subscription.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find Relive Plus and tap it.
- Select "Cancel subscription" and confirm.
- Verify cancellation by checking your email for a Google confirmation.
- Your access ends on your next billing date.
- Keep the confirmation email for your records.
Google Play tip: Google sometimes offers a retention offer before processing cancellation. Review any offer carefully. If it does not materially improve the value, proceed with cancellation.
Cancel directly through the Relive website or app
If you subscribed through Relive's website or web app, cancel via your account settings.
- Log in to your Relive account at relive.cc or via the web version.
- Go to your account settings or profile menu.
- Look for "Subscription," "Billing" or "Payment methods."
- Select "Cancel subscription" or "Manage subscription."
- Confirm cancellation when prompted.
- Expect a confirmation email from Relive.
- This email confirms your subscription ends at the next renewal.
- Retain it as proof of your cancellation request.
If you cannot locate subscription settings on the Relive website, contact their support team directly. Yafee recommends requesting confirmation in writing so you have evidence of your cancellation.
What to do if Relive continues charging you after cancellation
If your bank or payment provider still processes a charge after you have cancelled, you have multiple remedies under New Zealand law.
Contact Relive support immediately
Email or message Relive support with your cancellation confirmation email and proof of the unwanted charge. Request a refund and ask them to confirm your subscription is terminated. Keep copies of all correspondence.
Dispute the charge with your bank
If Relive does not refund you within 7 to 10 business days, contact your bank or payment provider. Explain that you cancelled the subscription but were charged again. Your bank can dispute the transaction on your behalf. This process is called a chargeback and is free to initiate.
Lodge a complaint with the commerce commission
If Relive refuses to refund and your bank's dispute fails, file a complaint with the Commerce Commission, New Zealand's consumer regulator. The Commission investigates breaches of the Fair Trading Act and the Consumer Guarantees Act. You can lodge a complaint at www.comcom.govt.nz. Include your cancellation email, bank statements showing the charge and all correspondence with Relive.
Common mistakes when cancelling Relive
Cancellation is simple, and Yafee has seen thousands of consumers complete it without issue. However, a few pitfalls exist.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple but cancel through Google Play, neither platform processes the cancellation because neither owns your subscription. Always cancel through the platform where you originally subscribed. Check your billing email or bank statement to confirm which service charged you.
Mistake 2: deleting the Relive app instead of cancelling the subscription
Simply removing the app from your phone does not cancel your subscription. Relive continues to charge you at every renewal. You must explicitly select "Cancel subscription" within Apple Settings, Google Play, or Relive's website, even if you have already deleted the app.
Mistake 3: failing to save your cancellation confirmation
Always save the cancellation confirmation email. If a dispute later arises about whether you cancelled, this email is your proof. Forward it to yourself or take a screenshot.
Mistake 4: assuming a discount offer means cancellation was rejected
When you attempt to cancel, Apple or Google Play sometimes displays a temporary price reduction to encourage you to stay. This is not a rejection of your cancellation request. You can accept or decline the offer. Either way, you must actively confirm your final choice.
Refund eligibility and payment reversal
Your refund entitlement depends on when you cancel relative to your next billing date.
Cancellations before the next charge
If you cancel before your renewal date, you owe nothing further. No refund is due because you have not been charged for a period you will not use. Your subscription simply ends when your current billing cycle expires.
Cancellations after an unwanted charge
If Relive charges you after you requested cancellation, you are entitled to a refund. Contact Relive support and request a full refund of the unauthorised charge. Under the Consumer Guarantees Act, the company must provide refunds promptly once a billing error is identified. If Relive refuses, escalate to your bank or the Commerce Commission as outlined above.
Annual plan refunds
If you paid for an annual subscription and want to cancel mid-year, Relive's terms typically do not offer pro-rata refunds. However, Yafee advises you to request one anyway. Under the Fair Trading Act, if Relive's cancellation policy is unreasonably one-sided, the Commerce Commission can intervene. Always ask; the worst outcome is a "no."
Timeline for cancellation to take effect
Cancellation is not instantaneous. Understand when your access actually ends.
Cancellation confirmed on day one
You submit your cancellation request immediately.
Access ends on renewal date
Your subscription and access to Relive Plus features remain active until the end of your current billing period. If you are charged monthly on the 15th and cancel on the 10th of the month, you retain full access until the 15th of the following month. Your final charge was already processed.
Confirmation email arrives within 24 hours
Apple, Google Play and Relive typically send cancellation confirmation within one business day. If you do not receive one within 48 hours, follow up with the platform or contact Relive support directly.
Comparing Relive with free alternatives
If cost is your primary concern, evaluate whether free tools meet your needs.
| Tool | Cost | Photo limit | Export quality |
|---|---|---|---|
| Relive (free tier) | Free | Up to 20 | Standard |
| Relive Plus | NZ$12.99/month | Up to 100 | HD |
| Google Photos (free tier) | Free (15 GB limit) | Unlimited | Original |
| CapCut (free) | Free | Unlimited | 4K |
Free tier adequacy
Relive's free tier supports 20 photos per video. If most of your activities fall within that limit, the free tier may suffice. CapCut, a free video editor, offers 4K export and unlimited photo imports, though it requires manual editing rather than automatic route-mapping.
After cancellation: what to do with your account and data
Cancelling your subscription does not automatically delete your account or videos.
Your videos remain accessible
All videos you created while subscribed stay in your Relive account. You can continue to view and download them even after cancellation, as long as you remain logged in.
Deleting your account and data
If you want to remove your account entirely, log into Relive and navigate to account settings or privacy settings. Look for "Delete account," "Close account," or "Request data deletion." Relive will ask you to confirm. Once deleted, your videos and personal data are removed from their servers, though backup copies may persist temporarily.
Exporting your videos before deletion
Before closing your account, download any videos you want to keep. Yafee recommends downloading to your phone or computer as insurance against accidental deletion or account issues.
Submission address for written cancellation requests
Although cancellation through the app or website is fastest, you can request cancellation in writing. Relive's parent company is based in the Netherlands. Correspondence should be directed to their registered office. If Relive does not provide a New Zealand postal address in your account settings, send your written cancellation request to:
Relive BV
Registered address (check terms for current details, or contact support for Netherlands postal address)
Email: [email protected]
In your written request, include your full name, email address associated with your account, the email address on the subscription, and a clear statement: "I request cancellation of my Relive Plus subscription effective immediately." Ask Relive to confirm cancellation in writing.
Why yafee is your partner in subscription cancellations
Cancelling a subscription should never be complicated. Yet many companies deliberately hide cancellation options or make the process unclear, breaching consumer law in the process. Yafee has guided thousands of New Zealand consumers through subscription exits across dozens of services, ensuring they understand their rights and achieve quick, documented cancellations.
Whether your issue is Relive, a streaming service or any other subscription, Yafee provides plain-language legal guidance grounded in New Zealand consumer law. If you encounter resistance from Relive, Yafee's framework helps you escalate to your bank or the Commerce Commission confidently. Cancelling your subscription is your right, and Yafee exists to make it simple and certain.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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