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Frequently asked questions
Cancel Remi: The Right Way to Stop Unwanted Charges
How to cancel Remi and stop unwanted night guard charges
Understanding Remi and why you might cancel
Remi is a direct-to-consumer oral care service that delivers custom-fit night guards and replacement trays to your home on a recurring schedule. The company positions itself as an affordable alternative to dentist-fitted guards by enabling you to take impressions yourself, then supplies replacement guards every six months. Many customers appreciate Remi's pricing model and convenience. However, others discover that the recurring replacement cycle no longer matches their actual needs or usage patterns. If you've decided to stop receiving shipments or want to exit your subscription entirely, you are not alone. Yafee has analyzed thousands of subscription cancellations across multiple service categories, and Remi cancellations follow predictable legal and procedural patterns once you understand where to direct your request and what documentation to preserve.
The financial impact of delayed cancellation
Remi's recurring replacement model typically charges your payment method every six months for replacement night guards. If you do not actively cancel before your next billing cycle, an unexpected charge will hit your account. Customers who have reported issues on public review platforms consistently mention surprise charges continuing even after they believed they had stopped their subscription. A single unwanted shipment can cost $50 to $150 or more, depending on your plan tier. Over one year, multiple unplanned charges can accumulate to several hundred dollars. This is why treating cancellation as a financial priority, not a deferred task, protects your cash flow and prevents frustration.
Common reasons customers cancel Remi
You might be canceling because your teeth grinding has improved, you have switched to a different brand, the replacement schedule no longer aligns with your usage pattern, or you prefer a one-time purchase model instead of recurring charges. Whatever your reason, Yafee recommends documenting it in writing when you submit your cancellation request. A clear explanation helps customer service representatives process your request faster and creates a documented record if you need to dispute a charge later with your financial institution.
Your consumer rights and cancellation protections under u.S. federal law
Federal law grants you specific protections when canceling subscription services sold in the United States.
The restore online shoppers confidence act (ROSCA)
Under the Restore Online Shoppers Confidence Act, enforced by the Federal Trade Commission (FTC), Remi must provide you with a simple and easy mechanism to cancel your subscription. The law requires that Remi make cancellation as straightforward as the original signup process. If you signed up online, Remi must allow you to cancel online or through another simple method such as phone or email. Remi cannot charge your payment method after you submit a valid cancellation request. If charges continue after you have canceled, those constitute unauthorized charges, and you have the right to dispute them with your credit card issuer or bank. This is a core consumer protection designed to prevent predatory billing practices.
Your legal position
You hold legal authority to cancel Remi under 16 CFR Part 637 (ROSCA). The FTC enforces this rule directly. If Remi fails to honor your cancellation or continues charging after you have submitted a valid request, you can file a complaint with the FTC at reportfraud.ftc.gov. Additionally, you may file a chargeback dispute with your financial institution, which typically reverses unauthorized recurring charges within 30 to 60 days. Preserve all cancellation requests, confirmation emails, and billing statements as evidence of your cancellation effort.
Your right to dispute charges and chargebacks
If Remi charges your account after you cancel, you possess two powerful remedies. First, you can file a chargeback dispute with your credit card company or bank. Most financial institutions will reverse unauthorized recurring charges within 30 to 60 days, provided you submit evidence of your cancellation request. Second, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Yafee strongly recommends keeping copies of your cancellation request, all communication from Remi, and your billing statements. These documents are your evidence that you attempted to cancel and the company failed to honor your request.
State consumer protection laws
Many U.S. states have enacted their own consumer protection rules for negative-option billing, which is the legal term for recurring subscription charges. North Carolina, where Remi's corporate office is located, has specific statutes requiring clear disclosure of recurring charges and simple cancellation procedures. Check your state attorney general's website for additional protections that may apply to you. State-level complaints often move faster than federal complaints and can result in restitution or penalties against the company.
Cancellation methods and how to choose the right one
Remi provides multiple cancellation pathways, each with different response times and documentation benefits.
Postal mail cancellation (most documented method)
Sending a written cancellation request by certified mail to Remi's corporate office creates a timestamped paper trail that protects you legally. This method is strongest if you later need to dispute unauthorized charges or file a complaint with the Federal Trade Commission. Certified mail provides proof of delivery and receipt, which credit card companies and regulators recognize as reliable evidence. Although postal mail takes longer than online or phone methods, the legal protection it offers justifies the additional time. Yafee recommends this approach if you have had any disputes with Remi or anticipate difficulty canceling.
Email or online contact form (fast but less documented)
Sending a cancellation request via email to Remi's customer service email address or submitting a cancellation form on their website offers faster processing than postal mail. However, email generates less legally binding documentation than certified mail. If you choose email, send your request during business hours and request a confirmation receipt. Take a screenshot of your submission confirmation and save all email correspondence. Yafee advises using email only if you are confident Remi will honor your request without dispute.
Phone cancellation (immediate but unrecorded)
Calling Remi's customer service line allows you to cancel immediately and speak with a representative. However, phone conversations leave no written record unless you record the call (which requires state law compliance). If you cancel by phone, immediately follow up with an email confirming the cancellation details, including the date, time, and representative name. Request a cancellation confirmation number or reference number. This written follow-up creates documentation that supports your position if disputes arise.
Step-by-step cancellation procedure
Follow these concrete steps to cancel your Remi subscription and generate proper documentation.
Step 1: gather your account information and billing history
Before you initiate cancellation, collect the following details:
- Your Remi account number or email address associated with the account
- Your current billing address and phone number
- Your most recent invoice or billing statement showing the recurring charge amount and date
- The date you originally signed up for Remi
- Screenshots of any online account pages showing your active subscription status
Having this information ready ensures your cancellation request contains sufficient detail for Remi to locate and process your account without delay.
Step 2: draft your cancellation request in writing
Compose a clear, formal cancellation request that includes the following elements:
- Your full legal name
- Your Remi account number or email address associated with the account
- Your current billing address
- A clear statement: "I request immediate cancellation of my Remi subscription effective today"
- Your signature (for postal mail) or a typed signature block (for email)
- The date of your request
- A request for written confirmation of cancellation within 5 business days
Keep your language professional and factual. Do not include emotional language or complaints, as your goal is a clear, documented cancellation.
Step 3: submit your cancellation request by certified mail
Yafee recommends submitting your cancellation request by certified mail with return receipt requested. This method provides legal proof of delivery and receipt. Address your letter to:
Remi (The Remi Group, a PartsSource Company)
6325 Ardrey Kell Road, Suite 200
Charlotte, North Carolina 28277
Take the following steps:
- Print your cancellation request and sign it
- Place it in a sealed envelope and address the envelope to the above address
- Go to your local United States Postal Service (USPS) location
- Request certified mail with return receipt requested
- Obtain the tracking number and return receipt slip
- Keep the tracking number and receipt slip in a secure location for at least one year
Step 4: send a follow-up email for additional documentation
On the same day you mail your certified letter, send an email to Remi's customer service address (typically found on their website or contact page). Include the same cancellation request text and note that you have also submitted a certified letter to their corporate office. This dual submission ensures cancellation notice reaches multiple channels and creates supplementary email documentation.
Step 5: monitor your account for cancellation confirmation
Over the next 5 to 10 business days, monitor your email for a cancellation confirmation from Remi. You should receive written confirmation acknowledging your cancellation request and stating the effective cancellation date. If you do not receive confirmation within 10 business days, follow up by phone and ask for confirmation. Document the phone conversation by immediately sending a follow-up email summarizing what the representative told you.
Step 6: verify that charges stop
Review your credit card or bank account for at least one full billing cycle after your cancellation date to confirm that Remi has stopped charging you. Your next scheduled billing date should pass without a charge. If you see a charge after your cancellation request, document the charge date, amount, and reference it in a dispute claim with your financial institution.
What to do after you cancel
Cancellation does not end your responsibility to monitor the account and protect yourself.
Document everything for future reference
Create a folder or file on your computer or cloud storage containing the following documents for at least one year after cancellation:
- Your original cancellation request letter
- The USPS tracking number and return receipt for certified mail
- Copies of follow-up emails you sent to Remi
- Any cancellation confirmation emails from Remi
- Screenshots of your account showing inactive or canceled status
- Bank statements or credit card statements showing cessation of charges
This documentation protects you if a dispute arises months or even years later.
Monitor your account statements regularly
Review your credit card and bank account statements monthly to confirm that Remi no longer appears as a merchant. Unauthorized charges can sometimes recur weeks or months after cancellation due to system errors or negligence. If you see an unexpected Remi charge, immediately dispute it with your financial institution and reference your cancellation documentation.
Consider opting out of autorenewal communications
Once Remi has canceled your subscription, request that the company remove your contact information from all marketing and recurring billing communications. This reduces the risk of accidental re-enrollment or marketing pressure to restart your subscription.
Refund eligibility and dispute procedures
Your refund rights depend on the timing of your cancellation and whether unauthorized charges have occurred.
Refunds for charges before cancellation takes effect
If Remi charges your account before your cancellation request reaches the company, you are generally not entitled to a refund for that charge. However, if Remi charges you after you have submitted a valid cancellation request, that charge is unauthorized and you can dispute it. This is why timing your cancellation request before your next billing date is critical.
Disputing unauthorized charges with your bank or credit card company
If Remi continues charging you after you cancel, file a dispute with your financial institution within 60 days of the unauthorized charge. Provide the following information:
- Your cancellation request letter or email
- The tracking number or delivery confirmation for certified mail
- All cancellation confirmation emails from Remi
- Your account statements showing the unauthorized charges
- A summary statement explaining that you canceled and the company failed to honor your request
Most banks and credit card companies will reverse unauthorized recurring charges and often credit your account within 30 to 60 days.
Filing a complaint with the federal trade commission
If Remi refuses to stop charging you or your bank declines your dispute, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Provide all documentation of your cancellation attempt and the unauthorized charges. The FTC investigates companies that violate the Restore Online Shoppers Confidence Act and may take enforcement action against Remi if a pattern of noncompliance emerges.
Pricing overview and what you are paying
| Plan tier | Replacement frequency | Cost per cycle | Annual cost | Cancellation urgency |
| Monthly replacement plan | Every month | $40 to $60 | $480 to $720 | High - cancel immediately if unused |
| Six-month replacement plan | Every six months | $80 to $150 | $160 to $300 | Moderate - cancel before next cycle |
| Annual replacement plan | Once per year | $120 to $180 | $120 to $180 | Moderate - cancel before annual charge |
| Premium custom fit upgrade | Custom schedule | $150 to $250 | $300 to $500+ | High - premium tier incurs highest charges |
Common cancellation mistakes to avoid
Many subscribers encounter unnecessary delays or failed cancellations because they make preventable procedural errors.
Mistake 1: assuming online account cancellation works
Some customers attempt to cancel by deleting their account or changing their billing information online, believing this stops charges. Online account deletion does not always trigger subscription cancellation. Remi's system may continue charging your old payment method or may fail to properly deactivate your subscription. Always submit an explicit written cancellation request by mail or email, not just account deletion.
Mistake 2: relying solely on phone cancellation without follow-up documentation
Phone cancellations create no written record, so if Remi continues charging you or claims you never called, you have no evidence of your cancellation request. If you cancel by phone, always follow up immediately with a written email confirming the details of your conversation, including the date, time, and representative name. Request a cancellation confirmation number.
Mistake 3: missing your billing cycle date
If you submit your cancellation request after Remi has already charged your account for the next cycle, that charge is typically non-refundable unless it is unauthorized under ROSCA. Yafee strongly recommends submitting your cancellation request at least 10 business days before your next scheduled billing date to ensure processing time.
Mistake 4: not preserving documentation
Deleting cancellation confirmation emails or discarding your postal mail receipt slip removes evidence of your cancellation attempt. Preserve all documentation in a folder or cloud storage for at least one year after cancellation.
Mistake 5: ignoring the first unauthorized charge
If you see a charge from Remi after you believe you have canceled, dispute it immediately instead of waiting to see if it recurs. Timely disputes are easier to win and show the company you are actively monitoring your account.
Comparison of cancellation methods
| Cancellation method | Speed | Legal documentation | Recommended for |
| Certified mail to corporate office | 5 to 10 business days | Strongest - timestamped proof of delivery | All situations, especially if disputes anticipated |
| Email with screenshot confirmation | 1 to 3 business days | Moderate - email thread shows effort, lacks legal proof of delivery | When you trust Remi will comply and need faster processing |
| Phone with email follow-up | Same day confirmation possible | Weak - phone conversation unrecorded unless you record it legally | Only when combined with immediate written follow-up email |
| Online account cancellation portal | Immediate | Weak - no external documentation of request | Not recommended as sole method, use only as supplement to mail or email |
Reviews and customer cancellation experiences
Customer feedback on Remi cancellation experiences reveals patterns that inform best practices.
Positive cancellation experiences
Customers who submitted written cancellation requests by mail or email and received confirmation within one week report satisfaction with the cancellation process. These customers typically had no subsequent unauthorized charges and received prompt acknowledgment of their cancellation. Their success hinged on clear written communication and documented submission.
Problematic cancellation experiences
Customers who attempted phone-only cancellation or relied on account deletion report continued charges weeks after they believed they had canceled. These customers often lacked documentation of their cancellation attempt and faced difficulty disputing charges because they could not prove they had requested cancellation. Several customers reported that Remi customer service representatives claimed to have no record of cancellation requests made by phone.
Successful dispute resolutions
Customers who documented their cancellation attempts and filed chargebacks or FTC complaints reported successful reversals of unauthorized charges within 30 to 60 days. Banks and the FTC prioritized cases where the customer provided clear evidence of a cancellation request and Remi's failure to honor it.
Contacting Remi for cancellation
Yafee has compiled the primary contact methods and addresses for Remi cancellation requests.
Mailing address (certified mail recommended)
Remi (The Remi Group, a PartsSource Company)
6325 Ardrey Kell Road, Suite 200
Charlotte, North Carolina 28277
United States
Send your cancellation request to this address by certified mail with return receipt requested. This method creates proof of delivery and receipt, which is the strongest legal documentation.
Customer service contact methods
Visit the Remi website contact page to locate current email addresses, phone numbers, and online cancellation forms. Customer service details may change, so verify the most current information directly on their website before submitting your cancellation request. If you cannot locate customer service information on their site, send your cancellation request by certified mail to the corporate address above.
Final steps and what yafee recommends
Canceling your Remi subscription requires deliberate action and documented communication. The federal Restore Online Shoppers Confidence Act protects your right to cancel easily, but only if you take concrete steps to exercise that right. Yafee recommends submitting your cancellation request by certified mail to Remi's corporate office at least 10 business days before your next billing date. Accompany this with an email to customer service on the same day. Monitor your account statements for at least one full billing cycle after cancellation to confirm that charges have stopped. Preserve all documentation for one year in case you need to dispute unauthorized charges with your bank or file a complaint with the Federal Trade Commission.
If Remi continues charging you after you submit a valid cancellation request, you have legal recourse under ROSCA. File a chargeback dispute with your credit card company or bank, providing your cancellation documentation as evidence. Simultaneously, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Yafee has helped thousands of consumers cancel problematic subscriptions and recover funds from unauthorized charges. Taking these steps protects your financial interests and holds companies accountable for honoring your cancellation requests promptly and completely.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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