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Cancel Revo: Step-by-Step Guide
How to cancel your Revo subscription and protect your rights in new zealand
Why you might want to cancel Revo
Revo is a subscription-based mobile app that charges recurring monthly fees for access to its service. You may have signed up for the Plus plan (NZ$5.99 per month) or Premium tier (NZ$11.99 per month) with genuine intent, only to discover the service no longer meets your needs or budget. The frustration intensifies when you realise that Revo does not permit cancellation through the app itself, the Apple App Store, or Google Play - you must contact their support team directly. At Yafee, we recognise that this design creates friction, and our role is to guide you through the process with clarity and confidence.
How Revo operates
Revo operates automatic recurring subscriptions. Unlike many modern services, the platform does not offer a self-service cancellation button within the app. This means every month your subscription renews unless you actively contact Revo's support team to request termination. Your payment card is charged automatically on the date your subscription renews, and if you do not cancel before that date, you will incur the next billing cycle.
Why the timing of cancellation matters
If you delay cancellation, Revo will charge you again at your next renewal date. Even one extra monthly charge - NZ$5.99 or NZ$11.99 - is money you lose if you no longer use the service. Under New Zealand law, you have rights that go beyond Revo's stated "non-refundable" policy. Yafee helps thousands of New Zealand consumers understand those rights and enforce them when necessary.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 (CGA) protects you as a consumer purchasing services, including subscriptions, regardless of what a company's terms and conditions state.
What the consumer guarantees act requires
Under the CGA, every service supplier in New Zealand must ensure that services are of acceptable quality, fit for purpose, and delivered with due care and skill. This law applies to Revo. If Revo's app crashes repeatedly, fails to deliver the features advertised when you subscribed, or does not function as promised, you have statutory grounds to claim a remedy. The CGA's protections override any "no refund" clause in Revo's terms and conditions.
A remedy under the CGA can take the form of repair, replacement, or refund. If Revo cannot fix a persistent fault, you are entitled to recover your payment. The Commerce Commission, New Zealand's consumer protection authority, enforces the CGA and can investigate complaints if Revo refuses to cooperate.
Your legal position
You have the right to cancel your Revo subscription at any time. If the service is faulty, unfit for purpose, or fails to perform as advertised, you may claim a refund even if Revo's policy states purchases are non-refundable. To strengthen your claim, document the fault (screenshots, dates, description of the issue), retain your purchase receipt, and keep records of all communications with Revo. If Revo refuses to refund, escalate to the Commerce Commission or seek advice from a community law centre.
When you can pursue a refund or remedy
- The app or service is faulty, crashes regularly, or fails to load.
- Revo does not deliver features advertised at the time you purchased.
- The service does not perform as described on the website or in marketing materials.
- Revo fails to provide the service with reasonable care and skill.
- The service is not fit for the purpose you were led to believe it would serve.
Methods to cancel your Revo subscription
Revo requires you to submit a cancellation request through direct contact channels; no in-app toggle exists.
Primary contact channels for cancellation
Revo's support team can be reached via email or their online support portal. You must provide your account details so they can locate your subscription and process the cancellation request. Yafee recommends sending your cancellation request in writing (email) so you retain proof of your communication and the date you requested termination.
If you subscribed through the Apple App Store or Google Play, you will need to manage your subscription record on those platforms separately as well. The app stores maintain independent subscription records and may continue to bill you even if you cancel through Revo's direct support channel.
Contact details for Revo cancellation
Revo Work Pte Ltd is based in Singapore. The primary address for cancellation requests is: Revo Work Pte Ltd, Singapore. An alternative address listed in their terms and conditions is a Malaysian location. You can attempt to contact Revo through their website support portal first; if that fails, send a formal cancellation request email to their support address (which should be listed on the Revo website or in your account documentation).
Step-by-step cancellation process
Follow these precise steps to ensure your cancellation is processed correctly and recorded.
Step 1: gather your account information
Before you contact Revo, collect the following details from your account and purchase records:
- Your registered email address on the Revo account.
- Your full name as it appears on the account.
- Your account ID or subscription reference number (check your confirmation email or receipt).
- The payment method you used (credit card ending in X, or other).
- The date you subscribed.
- Your current subscription tier (Plus or Premium).
Having these details ready will allow Revo's support team to locate your account quickly and process your request without unnecessary delays.
Step 2: identify your subscription platform
Determine whether you subscribed directly through Revo's website or app, or through the Apple App Store or Google Play. This matters because the cancellation process differs:
- Direct subscription through Revo: contact Revo support directly.
- Apple App Store: you may cancel through your Apple ID settings, though you should also notify Revo for completeness.
- Google Play: you may cancel through Google Play settings, though you should also notify Revo.
Many consumers assume cancelling through the app store automatically cancels with the service provider. This is not always true. Yafee recommends cancelling through both channels to eliminate the risk of continued billing.
Step 3: submit your cancellation request to Revo
Send a cancellation email to Revo's support address (or submit a request through their online support portal if available). Your email should include:
- A clear subject line: "Subscription Cancellation Request" or "Request to Cancel My Revo Subscription".
- Your full name and registered email address.
- Your account ID or subscription reference number.
- The date you want the cancellation to take effect (ideally immediately, or before your next renewal date).
- A brief statement: "I request immediate cancellation of my Revo subscription effective immediately." or "Please cancel my subscription before [your next renewal date]."
- A request for written confirmation of cancellation.
Send this email from the address registered to your Revo account. Keep a copy for your records. Yafee advises sending this request at least 5 business days before your renewal date to allow time for processing.
Step 4: cancel through app store platforms if applicable
If you subscribed through Apple App Store or Google Play, cancel your subscription through those platforms as well:
- Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions", find Revo, tap it, and select "Cancel Subscription".
- Google Play: Open the Google Play app, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", find Revo, tap it, and select "Cancel subscription".
This dual cancellation (Revo support plus app store) ensures no billing gaps or continued charges slip through.
Step 5: confirm cancellation and check your final bill
Revo should send you a cancellation confirmation email. Check this email for:
- Confirmation of the cancellation date.
- Your final billing date (the last charge you will incur).
- Clarification of whether any refund will be issued.
Review your bank or credit card statement 3 to 5 business days after your cancellation request to verify that no further charges appear. If Revo charges you again after cancellation, contact your bank immediately to dispute the transaction and escalate to Yafee or the Commerce Commission if Revo does not reverse the charge within 10 business days.
Refunds and billing after cancellation
Understanding Revo's refund policy and how your final billing works protects you from unexpected charges.
Will you receive a refund
Revo's stated policy is that all purchases are non-refundable. However, under the Consumer Guarantees Act, if you can demonstrate that the service was faulty, unfit for purpose, or failed to perform as advertised, you may be entitled to a refund. A simple change of mind after subscribing does not typically trigger a refund under the CGA; the service must have a fault or have breached the supplier's obligation to deliver with care and skill.
If you believe you have grounds for a refund based on a service fault, state this clearly in your cancellation request and provide evidence of the fault (screenshots, description of the issue, dates when it occurred). If Revo refuses, escalate your claim to the Commerce Commission or a community law centre.
Your final billing date
Your subscription will renew on your regular billing date unless you cancel before that date. If you cancel on the 15th of the month but your subscription renews on the 20th, Revo will charge you one more time on the 20th unless you explicitly request cancellation effective immediately. After that final charge, no further billing should occur. If it does, contact your bank to dispute the transaction.
Pricing and plan comparison
Understanding what you pay helps you decide whether cancellation is the right choice or whether a plan downgrade is available.
| Plan | Monthly cost (NZD) | Annual cost (NZD) | Key features |
|---|---|---|---|
| Plus | $5.99 | $71.88 | Standard features |
| Premium | $11.99 | $143.88 | Enhanced features, priority support |
| Free trial | $0.00 | $0.00 | Limited access for trial period |
If cost is your concern and the service itself works well, you may consider downgrading from Premium to Plus rather than cancelling entirely. Contact Revo support to ask if a plan change is possible before proceeding with full cancellation.
What happens after cancellation
Cancellation is complete, but you should take these final steps to protect yourself.
Verify the cancellation is effective
After Revo confirms your cancellation, monitor your bank or credit card statement for the next two billing cycles. Yafee recommends checking your statement 3 days and 7 days after your cancellation date to ensure no unexpected charges appear. If Revo charges you after cancellation, contact your bank immediately and request a chargeback, then escalate to the Commerce Commission if the charge is not reversed within 10 business days.
Keep records of your cancellation request
Retain all emails, support tickets, screenshots of app store cancellations, and bank statements related to your Revo subscription for at least 12 months. If a dispute arises later, these documents prove when you cancelled and what you paid.
Request deletion of your account data
Revo's privacy policy governs how your personal data is handled after cancellation. You have the right to request deletion of your account and associated personal data. Send a separate email to Revo's privacy or data protection contact asking for confirmation that your account data has been deleted. Under the Privacy Act 2020 (New Zealand), you can also lodge a complaint with the Privacy Commissioner if Revo does not comply with your data deletion request.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you avoid these pitfalls. You can confidently navigate this process by understanding the traps that catch many consumers.
Mistake 1: assuming the app store cancellation cancels with Revo
Many consumers cancel their subscription through the Apple App Store or Google Play and assume the cancellation is complete. It is not. The app store may stop billing your payment method, but Revo's internal records may not be updated. Always contact Revo directly in writing to ensure the cancellation is recorded on their system.
Mistake 2: not checking your statement after cancellation
Billing errors occur. If you do not review your bank or credit card statement within 3 to 5 business days of cancelling, you may not notice if Revo charges you again. Monthly billing cycles can mask a continued charge until you realise weeks later that money has left your account. Check your statement immediately after cancellation.
Mistake 3: cancelling without saving confirmation
If you cancel verbally, over the phone, or through a chat interface without written confirmation, Revo may later claim they did not receive your request. Always submit a cancellation request via email (which creates a timestamped record) and request written confirmation of the cancellation date and your final billing date.
Mistake 4: missing your renewal date
If you cancel after your renewal date has passed, you have already been charged for the next billing cycle. To avoid this, cancel at least 5 business days before your renewal date. Check your confirmation email or account settings to confirm your renewal date before submitting your cancellation request.
When to escalate to the commerce commission
If Revo refuses to process your cancellation or refund claim, you have a statutory path to escalation.
Grounds for escalation
Escalate to the Commerce Commission if any of the following apply:
- Revo ignores your cancellation request and continues to bill you.
- Revo claims your cancellation request was not received, despite your sending it in writing.
- Revo refuses to issue a refund even though the service is faulty or unfit for purpose.
- Revo charges you after confirming cancellation.
- Revo does not respond to your cancellation request within 10 business days.
How to lodge a complaint with the commerce commission
Visit the Commerce Commission website (www.comcom.govt.nz) and use their online complaint portal. You will need to provide:
- Your cancellation request email and any responses from Revo.
- Proof of your subscription charges (bank statements).
- Screenshots or descriptions of any service faults.
- Evidence of your attempt to resolve the issue with Revo.
The Commerce Commission will investigate and can compel Revo to comply with consumer law. Alternatively, you can seek free legal advice from your local community law centre.
Checklist for successful cancellation
Use this checklist to ensure you complete every step and protect yourself from billing errors.
- Gather your account ID, registered email, and subscription tier.
- Identify your subscription source (Revo directly, Apple App Store, or Google Play).
- Draft your cancellation email with the request for immediate cancellation and written confirmation.
- Send your cancellation request to Revo's support address (keep a copy).
- If subscribed through an app store, cancel the subscription through that platform as well.
- Receive and save the cancellation confirmation email from Revo.
- Check your bank or credit card statement 3 to 5 days after cancellation to confirm no new charges.
- Check again at your next expected renewal date to confirm the subscription is fully cancelled.
- Retain all emails, confirmations, and statements for 12 months.
- If a dispute arises, contact your bank to dispute unauthorised charges.
- If Revo refuses to comply, escalate to the Commerce Commission.
Summary and next steps
Cancelling your Revo subscription is a straightforward process if you follow the steps outlined above: gather your account details, submit a written cancellation request to Revo's support team, cancel through any app store if applicable, verify the cancellation through your bank statement, and escalate to the Commerce Commission if any issues arise. Your consumer rights under the Consumer Guarantees Act protect you even if Revo's terms say "no refund" - if the service is faulty or unfit for purpose, you can claim a remedy. Yafee has helped thousands of New Zealand consumers cancel subscriptions securely and recover refunds when appropriate. If you encounter resistance from Revo or believe the service was faulty, do not hesitate to escalate; the Commerce Commission has the authority to compel compliance. Keep all your records, act before your renewal date, and assert your rights with confidence.
Final contact information
For cancellation enquiries, contact Revo Work Pte Ltd at their support portal or email (check your confirmation email or the Revo website for the current support address). For escalation, visit www.comcom.govt.nz or contact your local community law centre. Yafee remains your trusted resource for understanding consumer rights and navigating cancellations across all subscription services in New Zealand.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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