How to cancel MyLife in nigeria and stop recurring charges

What MyLife is and why nigerians subscribe

MyLife is an online people-search platform that aggregates public records, background information, and contact details into searchable profiles. The service operates via its website and mobile applications available on both iOS and Android, giving you access whether you prefer desktop or mobile browsing.

You may have subscribed to unlock full background reports, access enhanced profile summaries, or request removal of your own data from MyLife's directory. Many Nigerian users sign up intending a single lookup, then discover recurring monthly or annual charges continuing months after their initial use.

Yafee has compiled this comprehensive guide to help you regain control of your subscription. You will learn every cancellation method available to you, understand the legal protections Nigeria's consumer law provides, and discover how to claim refunds if MyLife charged you unfairly or without proper consent.

How MyLife works in nigeria

MyLife offers people-search functionality, background score profiles, and subscription-based access to detailed reports. You access the service via the MyLife website, the iOS app through Apple's App Store, or the Android app through Google Play. The platform bills automatically each month or year unless you cancel before your renewal date.

Why MyLife cancellation feels deliberately hidden

MyLife operates as a US-based company with UK operations. Nigeria-specific customer service contact details are difficult to locate, which makes cancellation appear intentionally obscured. Yafee has investigated all cancellation routes so you do not waste time searching the wrong channels.

Your consumer rights in nigeria under the federal competition and consumer protection act

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) governs subscription services and auto-renewal practices. You hold explicit legal protections when dealing with companies like MyLife, whether they are US-based or operating globally.

What the law guarantees you

Under the Federal Competition and Consumer Protection Act (FCCPA), you have the right to cancel any subscription service at any time without penalty. MyLife must honour your cancellation request within a reasonable timeframe, typically before your next billing cycle.

The law also protects you against unfair contract terms. If MyLife's cancellation process is deliberately obscured, if the company makes it unreasonably difficult to stop payments, or if you were charged without explicit informed consent, you can file a complaint with the FCCPC. The burden rests on MyLife to prove you authorised recurring charges.

Your legal position

You are entitled to cancel your MyLife subscription immediately upon request. The company cannot require you to pay remaining months, complete a lock-in period, or provide justification for your cancellation. If MyLife continues billing after you cancel, those charges are unlawful and you can demand a refund through the FCCPC.

Escalation and complaint procedures

If MyLife refuses to process your cancellation or disputes a refund claim, contact the Federal Competition and Consumer Protection Commission directly. Yafee recommends filing a complaint if the company ignores your cancellation request or continues to charge after you have cancelled.

Preserve screenshots of your cancellation request, confirmation emails, and billing statements showing charges after your stated cancellation date. This documentation is essential if you escalate your case to the FCCPC or pursue a chargeback through your payment provider.

MyLife pricing and billing plans in nigeria

MyLife's naira-denominated pricing and plan names vary by device and billing cycle. Your account billing section or most recent receipt shows your exact plan details, renewal date, and payment amount.

Where to find your current plan

Log into your MyLife account online or navigate to your app settings to view your current subscription plan, billing frequency, and next renewal date. If you subscribed via Apple or Google, check your App Store or Google Play billing history for exact naira amounts charged to your account.

Step-by-step cancellation methods

You have four distinct routes to cancel MyLife, depending on how you subscribed. Yafee recommends confirming your subscription method first, then following the appropriate cancellation path.

Cancelling on iOS through apple's app store

Apple manages all billing and subscriptions purchased through the App Store. You do not cancel MyLife directly; instead, you instruct Apple to stop the subscription.

1. Open Settings on your iPhone or iPad
   • Navigate to your name at the top of the screen
2. Select "Subscriptions"
   • Tap "Subscriptions" (not "Media & Purchases")
3. Find and tap "MyLife"
   • Scroll through your active subscriptions until you locate MyLife
4. Tap "Cancel Subscription"
   • A confirmation message appears asking you to confirm cancellation
5. Confirm your cancellation
   • Tap "Confirm" or "Yes" when prompted
6. Save your cancellation confirmation
   • Screenshot the confirmation screen showing your subscription is marked "Expires" on a specific date

Cancelling on android through google play

Google Play handles all billing for subscriptions purchased through the Android app. You cancel through your Google Play account, not through MyLife itself.

1. Open the Google Play Store app
   • Tap the profile icon in the top-right corner
2. Select "Manage subscriptions"
   • A list of all your active subscriptions appears
3. Find MyLife in your subscription list
   • Tap on MyLife to open its subscription details
4. Tap "Cancel subscription"
   • Google Play asks you to confirm your reason for cancellation (optional)
5. Confirm cancellation
   • Tap "Cancel subscription" again to finalise
6. Screenshot your confirmation
   • Capture the confirmation showing your subscription will end on a specific date

Cancelling via the MyLife website

If you subscribed directly on MyLife's website using your credit card or bank account, you cancel through your MyLife account settings.

1. Log into your MyLife account
   • Visit mylife.com and enter your username and password
2. Navigate to account settings
   • Look for "Account," "Settings," or "Billing" in the top menu or sidebar
3. Find your subscription or billing section
   • Locate "Subscription," "Billing," or "Manage Subscription"
4. Select "Cancel subscription"
   • MyLife may ask you why you are cancelling (optional; you are not required to explain)
5. Confirm your cancellation
   • Click "Cancel," "Confirm," or "Yes" as prompted
6. Save your confirmation email
   • MyLife will send a confirmation email; save this for your records

Cancelling via bank chargeback if MyLife does not respond

If MyLife ignores your cancellation request or continues charging after you cancel, you can dispute the charge through your bank. A chargeback is a formal request to your bank to reverse an unauthorised or disputed transaction.

1. Contact your bank
   • Call the customer service number on the back of your debit or credit card
2. Request a chargeback
   • Explain that MyLife continued charging after you cancelled
3. Provide evidence
   • Share screenshots of your cancellation request, confirmation emails, and billing statements showing charges after your cancellation date
4. Your bank will investigate
   • The bank typically resolves chargebacks within 30 to 60 days

Claiming a refund from MyLife

You may be entitled to a refund if MyLife charged you after your cancellation date or if you were charged without proper consent. Yafee recommends requesting a refund in writing before escalating to your bank or the FCCPC.

How to request a refund

Contact MyLife through every available channel and request a refund for charges incurred after your cancellation date. Keep records of every attempt.

1. Email MyLife's support team
   • Search your account or MyLife's website for a support or help email address
   • Write a clear email stating: your account details, the date you cancelled, and the dates of charges you dispute
2. Submit a refund request through your account
   • Many companies offer in-app or website refund request forms; use this if available
3. Save all responses
   • Preserve every email, screenshot, and response MyLife sends you
4. Wait 14 days for a response
   • If MyLife does not respond or refuses your refund, proceed to file a complaint with the FCCPC

Escalating your refund claim to the FCCPC

If MyLife refuses your refund or does not respond within 14 days, file a complaint with the Federal Competition and Consumer Protection Commission. The FCCPC can compel MyLife to issue a refund and may impose penalties on the company.

Visit the FCCPC website, complete their complaint form, and attach all evidence including your cancellation request, confirmation emails, and billing statements. The FCCPC will investigate and contact MyLife on your behalf.

Common mistakes that delay your cancellation

Cancelling can feel uncertain, but you are protected by law. Most delays occur when users take preventable missteps; here are the errors to avoid.

Mistake one: cancelling in the wrong location

Many users try to cancel MyLife directly when they subscribed through Apple or Google. Cancelling in the wrong system fails because Apple and Google manage those subscriptions independently. Check your subscription method first, then cancel in the correct location.

Mistake two: not saving your confirmation

If MyLife continues charging after you cancel, you will need proof that you cancelled. Screenshot or email-forward every confirmation message. This documentation is essential if you file a complaint with the FCCPC or request a chargeback from your bank.

Mistake three: not waiting until your renewal date

When you cancel on iOS or Android, your subscription continues until your next renewal date. Cancelling does not stop the current month's charge; it only prevents the next month's charge. This is not a trap, but many users expect immediate refunds and become frustrated.

Mistake four: assuming the company will contact you

MyLife will not reach out to confirm your cancellation or ask you to reconsider. The cancellation is your responsibility to initiate and verify. Do not rely on follow-up emails or reminders from the company.

After you cancel MyLife

Your cancellation is now complete, but a few important steps remain to protect yourself. Yafee recommends taking these actions immediately to ensure MyLife stops billing and to prepare for any future disputes.

Verify that charges have stopped

Check your bank statement or app billing history 5 to 7 days after your renewal date. If you see another MyLife charge, contact your bank immediately to report the unauthorised charge.

Monitor your account for 60 days

Continue monitoring your billing for two full months after your cancellation date. If MyLife reactivates your subscription or attempts a "recovery charge," you will catch it quickly and can dispute it through your bank or the FCCPC.

Keep your cancellation confirmation permanently

Store screenshots and emails indefinitely. If MyLife ever disputes that you cancelled, you have proof. Many companies retain the right to pursue you for unpaid balances years later, and your cancellation proof is your only defence.

Request removal of your data from MyLife

Cancelling your subscription does not remove your personal information from MyLife's database. If you want MyLife to delete your profile and personal data, file a separate data removal request through their website or contact their privacy team. This step is independent of cancellation.

When to keep or cancel MyLife

Before you cancel, consider whether MyLife genuinely serves a purpose in your life. Some users benefit from periodic background checks or people searches; others sign up once and never use the service again.

Reasons to keep MyLife

You may want to keep your subscription if you regularly perform background checks for employment purposes, verify contact information for networking, or use the service monthly. If you actively use MyLife and find the fee worthwhile, keeping your subscription makes sense.

Reasons to cancel MyLife

Cancel if you signed up for a free trial and no longer use the service, if the monthly charge exceeds the value you receive, if you can find the same information free through Google or LinkedIn, or if you simply forgot about the subscription and do not want to pay further. Yafee supports your decision to cancel if the service no longer aligns with your needs.

Contacting MyLife directly

If you have questions before cancelling or if you need to dispute a charge, you can contact MyLife through their official channels. The company does not publish a Nigeria-specific support line, so use the contact methods below.

MyLife contact information

MyLife's corporate offices are located in the United States and United Kingdom. The following addresses serve as official correspondence points for complaints and cancellation disputes:

Send cancellation disputes or refund requests in writing to the US mailing address, and keep a copy for your records. Include your account details, subscription dates, and the specific charges you dispute.

Final steps and next actions

You now understand your legal rights under Nigeria's Federal Competition and Consumer Protection Act, you have learned every cancellation method, and you know how to escalate disputes to the FCCPC if MyLife refuses to honour your request. Yafee has provided you with concrete steps and evidence-gathering guidance so you can cancel with confidence.

Your next action is to choose your cancellation method from the table in the pricing section, follow the step-by-step instructions, and save your confirmation. If MyLife charges you again after you cancel, you have clear grounds to demand a refund and can escalate through your bank or the FCCPC.

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges from companies worldwide. You are not alone in this process, and you have explicit legal protections. Cancel today, monitor your account for 60 days, and reclaim control of your subscriptions and your money.