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Frequently asked questions
Cancel Roman: Step-by-Step Guide for Nigerians
How to cancel Roman (Ro) in nigeria and claim your consumer rights
What Roman is and why nigerians subscribe to the service
Roman, rebranded as Ro, is a US-based telehealth platform that connects you with licensed doctors for online medical consultations and delivers prescription medications directly to your address. The service operates across multiple countries, though its operational base remains in Bloomingdale, Illinois, USA. If you subscribed to Roman from Nigeria, you accessed a cross-border digital health service that requires specific cancellation procedures and awareness of your consumer protection rights under Nigerian law.
Services Roman offers to nigerian customers
Roman specializes in prescription subscription services for treatments including sexual health management, hair loss solutions, skincare prescriptions, and management of chronic conditions. You receive online consultations with licensed healthcare providers, personalized treatment plans tailored to your medical history, and automatic medication refills delivered to your Nigerian address. The platform charges subscription fees for ongoing access to medical consultations and medication delivery, with the stated ability to pause or cancel your plan at any time.
Why nigerians discontinue Roman subscriptions
Common reasons Nigerian customers cancel Roman include high international shipping costs from the USA, unfavorable exchange rates that inflate NGN pricing significantly, concerns about treatment effectiveness over time, or discovery of local alternatives offering better value. Some users cancel after completing their intended treatment course or determining they no longer require ongoing medication. Yafee recognizes that cancelling a health subscription involves both financial and personal considerations. Our guidance helps you navigate cancellation with confidence and clarity.
Understanding roman's pricing structure and charges to nigerian accounts
Roman pricing varies based on the specific treatment, consultation fees, and medication costs, with no standardized Nigeria-specific pricing publicly disclosed on the platform.
How Roman charges nigerian customers in naira
Roman charges you in US dollars (USD) or converts through your payment method's local exchange rate. You typically pay an initial consultation fee ranging from $0 to $50 USD depending on active promotions, then ongoing subscription fees for each medication ranging from $20 to $100+ USD monthly. These charges convert to NGN at your bank's exchange rate, often resulting in significantly higher monthly costs when expressed in naira. Additional fees may apply for expedited shipping requests or express consultation services, though expedited delivery rarely reaches Nigeria within standard timeframes.
Roman pricing and cost breakdown for nigerian users
| Service component | Typical cost (USD) | Notes for Nigerian users |
|---|---|---|
| Initial consultation fee | $0-$50 | Often waived with promo codes; charged immediately upon signup |
| Monthly subscription per treatment | $25-$100 | Converts to NGN at bank rates; exact amount varies monthly |
| International shipping to Nigeria | $0-$30 per order | Extra cost if not included in subscription; delays expected |
| Follow-up consultations | $0-$30 per visit | Included in most subscription plans; may vary by treatment |
| Express delivery (if available) | +$15-$50 | Rarely available to Nigeria; standard shipping applies instead |
Your consumer rights under nigerian law when cancelling Roman
Nigerian consumers enjoy specific protections when purchasing digital health services from foreign providers. These rights derive from the Federal Competition and Consumer Protection Act (FCCPA) 2018, which governs consumer transactions regardless of whether the service provider is based outside Nigeria.
Legal protections the FCCPA provides to you
The Federal Competition and Consumer Protection Act (FCCPA) 2018 grants you the right to cancel subscription services within a specified period if the service fails to meet the quality standards promised by Roman. You have the right to receive clear, transparent disclosure of all charges before making payment. The Act prohibits unfair or deceptive practices, which includes charging your card without explicit, informed consent or failing to provide easy cancellation mechanisms. Yafee advises that you retain screenshots and email confirmations of any cancellation requests you submit to Roman, as these form your evidence if a dispute arises with the Federal Competition and Consumer Protection Commission (FCCPC).
Your legal position: You may cancel Roman at any time. Roman must provide you with an easy, accessible cancellation method matching the method by which you subscribed (typically online account access). If Roman continues charging you after you submit a valid cancellation request, this constitutes an unfair commercial practice under the FCCPA. You can lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) if Roman refuses to honor your cancellation.
The FCCPC as your enforcement avenue
If Roman refuses to cancel your subscription or continues billing after you cancel, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates unfair trading practices and has authority to order refunds, cease charging practices, and impose penalties on service providers. You can file a complaint through the FCCPC's online portal or contact their office directly. Yafee recommends including all transaction records, cancellation request communications, and evidence of unauthorized charges when you lodge your complaint.
Step-by-step instructions to cancel Roman from nigeria
Cancelling Roman requires you to access your account and disable automatic renewals before your next billing date. Acting immediately upon deciding to cancel is critical because Roman's billing cycles are automated and refunds are subject to strict timing requirements.
Step 1: log into your Roman account
- Visit the Roman website (or Ro website if Roman has redirected to that domain)
- Enter your email address and password in the login fields
- If you have forgotten your password, click "Forgot password" and follow the email reset instructions
- Confirm you can access your account dashboard and subscription information
Step 2: navigate to your subscription and billing settings
- Once logged in, locate your account settings or profile menu, usually positioned at the top right of the screen
- Click on "Account," "Settings," or "My Subscriptions" depending on Roman's current interface
- Find the section labeled "Subscriptions," "Active Plans," or "Billing Information"
- You should see each active subscription listed with its renewal date and cost
- Note the exact date of your next billing cycle
- Record the USD amount and your bank's conversion rate if relevant
Step 3: select the subscription you wish to cancel
- Click on the specific subscription treatment you want to cancel (for example, hair loss treatment or sexual health subscription)
- Review the subscription details, including the current status, renewal frequency, and payment method
- Confirm this is the correct subscription before proceeding
- If you have multiple subscriptions, repeat this process for each one you wish to cancel
Step 4: locate and click the cancel or pause option
- Look for a button labeled "Cancel subscription," "End plan," "Pause subscription," or similar language on the subscription details page
- Click this button to initiate the cancellation process
- Roman may present you with retention offers or discounted renewal options; you are not obligated to accept these
- Select "Cancel anyway" or "Confirm cancellation" to proceed
Step 5: complete the cancellation and retain your confirmation
- Roman will display a cancellation confirmation page or send a confirmation email to your registered address
- Take a screenshot of the cancellation confirmation page displaying the date, time, and confirmation message
- Check your email inbox (including spam/promotions folders) for a cancellation confirmation email from Roman
- Download or print this email and store it securely alongside your account screenshots
- This documentation is essential if Roman continues to charge you or if you need to dispute charges with your bank
Step 6: verify cancellation by reviewing your account one week later
- Log back into your Roman account 7 days after submitting your cancellation
- Navigate to your subscriptions section and confirm the subscription no longer appears as active
- Check that no charges appear on your bank statement for the subscription after your cancellation date
- If charges continue after cancellation, document these unauthorized charges immediately
Refund eligibility and timelines for cancelled Roman subscriptions
Roman's refund policy depends on whether you cancel before or after your billing date, and whether you received the medication in your current cycle. Yafee advises that understanding these timelines protects your financial interests.
When Roman will refund you
If you cancel before your next billing date, Roman should not charge you for the upcoming cycle. If Roman already charged you for medication you have not yet received, you may request a refund within 30 days of the charge. If you received medication but cancelled within 14 days of purchase, you may be eligible for a refund under consumer protection principles, though Roman's stated policy may differ. Yafee recommends contacting Roman's customer service to clarify your specific refund eligibility before submitting a cancellation request.
If Roman continues charging you after you cancel, you have the right to dispute these charges with your bank or payment provider. Contact your bank and reference your cancellation confirmation email as evidence that you authorized no further charges. Your bank can reverse unauthorized charges and may refund the funds to your account within 10 to 15 business days.
Refund timeline expectations
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancel before next billing date | No charge applies | Immediate; no refund needed |
| Cancel after charge but before medication ships | Eligible for full refund | 7-14 business days to your bank account |
| Medication received; cancel within 14 days | Possible refund (depends on Roman's policy) | Up to 30 days; contact support for approval |
| Cancelled but unauthorized charges continue | Bank dispute/chargeback available | 10-15 business days after dispute filed |
| Requested refund Roman refuses | Escalate to FCCPC complaint | Investigation dependent; typically 30-60 days |
Common mistakes to avoid when cancelling Roman
Cancelling a health subscription can feel complex, but awareness of these pitfalls protects you from unnecessary delays and unwanted charges.
Mistake 1: assuming cancellation is complete without written confirmation
Some users cancel via customer service chat or phone call but receive no written confirmation. Roman's automated billing system may not register a verbal cancellation, and the company may charge you at the next renewal date regardless. Always insist on written confirmation email or a cancellation confirmation number before considering your cancellation complete. Take screenshots of any chat transcripts confirming the cancellation request.
Mistake 2: cancelling too close to your billing date
If you cancel on the day of your billing cycle, Roman may have already processed the charge to your bank. Cancellation submitted after the charge processes typically will not prevent that cycle's charge; instead, it prevents the following cycle's charge. Cancel at least 2 to 3 days before your renewal date to avoid unexpected charges.
Mistake 3: not checking for multiple active subscriptions
If you subscribed to multiple Roman treatments (for example, hair loss and sexual health solutions simultaneously), you must cancel each subscription individually. Cancelling one subscription does not automatically cancel others. Review your account and confirm you have cancelled every active treatment plan.
Mistake 4: deleting your account instead of cancelling the subscription
Account deletion and subscription cancellation are separate actions. Deleting your account may remove your access, but your subscription may remain active and continue charging. Use the specific "Cancel subscription" option rather than deleting your entire account.
What happens after you cancel Roman
Once Roman processes your cancellation, specific changes occur to your account and billing that you should monitor.
Immediate effects of cancellation
Upon cancellation, your subscription status changes to "Cancelled" or "Inactive" in your account dashboard. You retain access to your Roman account and medical records for a limited period (typically 30 to 90 days), allowing you to review past consultations and medication history. Roman stops processing automatic refills and no longer charges your payment method for this subscription. However, any medication currently in transit continues to delivery; you cannot recall a package already shipped.
Ongoing account access and records
You can still access your consultation history, medication list, and doctor notes after cancellation. This information proves valuable if you switch to a local Nigerian healthcare provider who requests your medical history. Yafee recommends downloading and storing copies of your medical records in PDF format before your account access expires, ensuring you retain permanent copies for future healthcare decisions.
Reactivation options
Roman allows you to reactivate a cancelled subscription at any time by logging back into your account and selecting "Reactivate" from your subscription history. You are not locked into a permanent cancellation; you can restart the service in the future if circumstances change. However, you may need to complete a new doctor consultation if your subscription has been inactive for an extended period, and this consultation may incur additional fees.
Comparing Roman cancellation against alternative health services in nigeria
Understanding how Roman's cancellation process compares to other telehealth options helps you make informed decisions about your healthcare subscription choices.
Cancellation policies across major telehealth platforms
| Platform | Cancellation method | Refund policy | Ideal for Nigerian users |
|---|---|---|---|
| Roman (Ro) | Online account dashboard | No charge if cancelled before billing | International treatments; USD pricing |
| Teledoc (local Nigeria service) | Mobile app or call support | Pro-rata refund available | Local doctors; NGN pricing |
| Medanta Online | Call customer support | Case-by-case refund decisions | Specialist consultations |
| HealthPlus Pharmacy (online) | In-app or phone cancellation | No automatic refunds; credit issued | Local medication delivery; NGN pricing |
| Pharmacodia (Nigeria-based) | Online dashboard or SMS | Full refund if cancelled within 7 days | Local prescriptions; fastest Nigerian delivery |
Contact information and escalation steps if Roman refuses to cancel
If Roman fails to process your cancellation or continues charging you after you submit a valid cancellation request, you have specific escalation routes available under Nigerian consumer law.
Roman customer support contact methods
First, attempt to resolve the issue directly with Roman by contacting their customer support team. Roman provides email support at a customer service address typically listed on their website footer. You can also attempt to reach Roman's support through the help or contact section of your account dashboard. Document the date, time, and content of all support communications in case you need to escalate to regulatory authorities.
Dispute process with your bank or payment provider
If Roman continues charging your card after cancellation, contact your bank's customer service department and report the unauthorized charges. Provide your bank with a copy of your cancellation confirmation email and your bank statement showing the disputed charges. Your bank will initiate a chargeback investigation and may reverse the charges within 10 to 15 business days pending the outcome.
Escalation to the federal competition and consumer protection commission (FCCPC)
If Roman fails to respond to your cancellation request or refuses to refund unauthorized charges, lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates violations of the Federal Competition and Consumer Protection Act (FCCPA) 2018 and has authority to order refunds and penalties. You can file your complaint through the FCCPC's online complaint portal at www.fccpc.gov.ng or by contacting their office directly. Include all documentation: cancellation confirmation emails, screenshots of your account, bank statements, and copies of support communications. Yafee has guided consumers through FCCPC complaints successfully, and documentation completeness significantly improves your chances of a favorable outcome.
Roman's mailing address for formal notice
If you choose to send formal written notice of cancellation or dispute to Roman, you may address correspondence to: Roman, Bloomingdale, Illinois, USA (specific street address and suite number should be confirmed through their website's legal footer). Retain proof of mailing (registered mail receipt) for your records.
Essential checklist before and after cancelling Roman
Use this checklist to ensure you complete every necessary step and protect your financial and medical interests.
- Confirm your next Roman billing date before initiating cancellation
- Ensure you have sufficient credit on your payment method to complete any pending consultations if desired
- Download and save copies of your medical records, consultation notes, and medication list
- Log into your Roman account and navigate to the subscription settings page
- Click "Cancel subscription" and complete the cancellation process
- Take a screenshot of the cancellation confirmation page and save it to your computer
- Check your email (including spam folder) for Roman's cancellation confirmation email within 24 hours
- Forward the confirmation email to yourself from another email account as a backup
- Record the cancellation confirmation number (if provided) in a document for future reference
- Wait 2 to 3 business days, then check your bank statement to confirm no new charges appear
- Log back into Roman's website one week after cancellation to confirm the subscription shows as inactive
- Set a reminder to check your bank statement 30 days after cancellation to detect any delayed or recurring charges
- Contact your bank immediately if unauthorized charges appear after cancellation
- Keep all documentation (screenshots, emails, bank statements) for at least 90 days in case you need to dispute charges or file an FCCPC complaint
Why yafee helps you cancel Roman with confidence
Navigating subscription cancellation involves legal complexity, especially when cancelling a US-based service from Nigeria. Yafee has helped thousands of Nigerian consumers successfully cancel foreign subscriptions, recover unauthorized charges, and understand their rights under the Federal Competition and Consumer Protection Act. Our contract law specialists ensure you know exactly which steps to take, what documentation to retain, and how to escalate if Roman fails to honor your cancellation. Yafee translates legal frameworks into actionable procedures so you remain in control of your subscriptions and finances. Whether you are cancelling due to cost, treatment concerns, or simply finding local alternatives, Yafee provides the clarity and legal grounding you need to cancel Roman securely and recover any charges Roman processes unlawfully. Start with the step-by-step process outlined in this guide, retain all confirmation documents, and escalate to the FCCPC if Roman refuses to comply. Your consumer rights are enforceable, and Yafee remains your trusted resource for subscription cancellation guidance across all Nigerian consumer services.
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