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Frequently asked questions
Cancel Roman: Your Complete Guide
How to cancel Roman and stop recurring charges: your complete guide
Understanding Roman and why you might want to cancel
Roman is a U.S.-based telehealth platform that connects you with licensed clinicians and delivers prescription medications directly to your home. The service covers treatments for erectile dysfunction, hair loss, topical prescriptions, supplements, and weight-management programs. Most Roman subscriptions operate on automatic renewal cycles, meaning your payment method gets charged on a schedule you establish during signup. If Roman no longer fits your needs, Yafee walks you through the cancellation process with precision and clarity so you can stop charges before they occur.
How roman's subscription model works
Roman combines an initial or periodic medical consultation with recurring medication or supplement shipments. You select your treatment plan, delivery frequency, and billing schedule when you enroll. Common products range from monthly supplements priced at $29-$35 to per-dose medications shipped quarterly or on demand. Because billing happens automatically, you must actively stop the renewal cycle before your next charge date. Many customers assume cancellation is automatic once they stop using the service, which leads to unexpected charges weeks or months later.
Common reasons to cancel Roman
You might cancel Roman because the medication isn't delivering results, side effects have emerged, the cost has become unmanageable, you've switched to another provider, or your health situation has changed. Whatever your reason, you deserve a straightforward path to exit without complications. Yafee specializes in helping you navigate that path efficiently.
Roman pricing and plan overview
Roman's costs vary significantly by product type, dosage strength, and shipment frequency, so understanding your current plan helps you calculate what cancellation will save you.
| Product or plan type | Representative price | Billing frequency |
|---|---|---|
| Men's multivitamin | $29-$35 | Monthly or quarterly |
| Sildenafil (generic ED medication) | $4-$10 per tablet | Per dose or subscription |
| Roman Swipes (topical numbing agent) | $22-$27 | Monthly subscription |
| Branded ED medications (Viagra/Cialis alternative) | $20-$90 per tablet | As-needed or monthly |
| Weight-management program (Ro body) | $45 first month, then $145 monthly | Monthly |
| Specialty consultations | $50-$150 | One-time or annual |
How pricing affects your cancellation timeline
Your next billing date depends on your plan cadence. If you subscribe to a $32 monthly supplement, canceling on day 1 of your cycle saves the most money. If you have a quarterly branded medication shipment arriving in two weeks, canceling now prevents that charge. Yafee recommends logging into your Roman account today to check your exact renewal date, then prioritizing cancellation before that date arrives. The sooner you act, the sooner you stop future charges.
Your legal rights when canceling a Roman subscription
Federal law and state consumer protections grant you explicit rights as a recurring subscription customer.
The restore online shoppers confidence act (ROSCA) framework
The Restore Online Shoppers Confidence Act, enforced by the Federal Trade Commission (FTC), requires that companies make cancellation at least as easy as signup. Roman must accept your cancellation request through the same channel you used to enroll or via online account management. The company cannot charge you after you request cancellation, and they must honor your request without delay. If Roman continues to bill you after you have attempted cancellation, you have grounds to dispute the charges with your credit card issuer or bank.
Your legal position
Under ROSCA and the Truth in Lending Act, you possess the right to cancel at any time without penalty. Roman must provide clear, easily accessible cancellation mechanisms. If the company fails to honor your cancellation request within a reasonable timeframe, file a dispute with your payment provider and report the violation to the Federal Trade Commission. Yafee emphasizes that you do not need permission or justification to cancel; the law protects your right to exit unconditionally.
State-level consumer protections
Many U.S. states have enacted additional subscription-cancellation laws. California's automatic renewal law (AB-2863) requires that cancellation be available through the same mechanism you used to sign up. New York, Illinois, and several other states have similar provisions. If Roman fails to cancel your subscription after your request, you may file a complaint with your state's Attorney General office, which enforces consumer protection statutes.
Methods to cancel Roman
Roman offers multiple cancellation channels, each with specific steps and confirmation protocols.
Canceling Roman through your online account
The online method is the fastest and generates an immediate digital record of your cancellation request.
- Log into your Roman account at roman.com using your email and password.
- If you cannot access your account, click "Forgot Password" to reset your credentials.
- Navigate to "Care," "My Account," or "Account Settings," depending on your dashboard layout.
- Look for a section labeled "Active Plans," "My Treatments," or "Subscriptions."
- Locate your active treatment plan and select "Manage Plan."
- This may also appear as "Edit Plan," "Manage Subscription," or "Plan Details."
- Select "Turn Off Auto-Renewal," "Pause," or "Cancel Subscription."
- Some plans allow you to pause instead of cancel; choose cancel to fully exit.
- Confirm the cancellation when prompted.
- Roman may offer a retention discount; decline this if you intend to exit completely.
- Complete the cancellation process to receive your confirmation email.
- Save or screenshot your confirmation page for your records.
- This serves as proof of cancellation if a dispute arises.
Canceling Roman by phone
Phoning Roman's customer service creates a record if you document the call details and request written confirmation.
- Locate Roman's customer service phone number on roman.com or your most recent invoice.
- Typical hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern Time.
- Call and state that you want to cancel your subscription.
- Provide your account email address and the phone number associated with your account.
- Be clear and direct: "I want to cancel my Roman subscription effective immediately."
- Request confirmation of your cancellation over the phone.
- Ask the representative for the exact date your cancellation takes effect.
- Note the representative's name and call time in case you need to reference the interaction later.
- Request a written confirmation email.
- Ask the representative to send you an email confirmation of your cancellation.
- This provides a paper trail if Roman charges you again after you have canceled.
Canceling Roman by certified mail
Mailing a certified cancellation letter creates an official legal record and is recommended if you anticipate billing disputes.
- Compose a simple cancellation letter that includes:
- Your full name and account email address.
- Your Roman account number (if available).
- A clear statement: "I request immediate cancellation of my Roman subscription effective today."
- The date of your letter.
- Your signature.
- Send the letter via certified mail with return receipt requested.
- Certified mail provides proof of delivery and the date Roman received your request.
- Keep your return receipt and a copy of the letter for your records.
- Address your letter to Roman's official cancellation address (provided at the end of this guide).
- Use the exact address shown in Roman's terms of service or on your invoice.
Canceling Roman by email
Email cancellation creates a digital record, though it is less definitive than certified mail or phone confirmation.
- Draft an email from the address associated with your Roman account.
- Include your full name, account email, and account number.
- State clearly: "I am requesting cancellation of my Roman subscription effective immediately."
- Send the email to Roman's customer service email address.
- Use the support email listed on roman.com or your most recent invoice.
- Do not send to a general company email; use the official support channel.
- Request a read receipt to confirm Roman opened your email.
- Many email clients allow you to request notification when the recipient opens your message.
- Save Roman's response.
- When Roman replies, save the email confirmation of your cancellation to a folder for future reference.
Refunds and final billing after cancellation
Understanding Roman's refund policy protects you from unexpected charges after you cancel.
When Roman will stop charging you
Roman stops charging your payment method immediately upon processing your cancellation request, provided the system has not yet prepared your next shipment. If your cancellation occurs after Roman has already charged your card for the next cycle, that charge is non-refundable unless you request a refund within Roman's return window. Yafee recommends canceling well before your next renewal date to avoid this scenario. Always check your account to confirm the "Next Shipment Date" before you submit your cancellation request.
Requesting a refund for recent charges
If Roman charged your card after you canceled or if you cancel within days of a charge, request a refund directly from Roman's customer service team.
- Contact Roman by phone, email, or online chat within 30 days of the unwanted charge.
- Explain that you canceled your subscription and were charged unexpectedly.
- Provide the exact charge amount and date from your bank statement.
- Request a full refund as a courtesy adjustment.
- Most companies refund charges made after cancellation confirmation.
- If Roman refuses, escalate to a supervisor or use your bank's dispute process.
- If Roman denies a refund, dispute the charge with your credit card issuer.
- Call your card's customer service and report an unauthorized recurring charge after cancellation.
- Provide your cancellation confirmation email or certified mail receipt as evidence.
- Your card issuer will investigate and likely reverse the charge in your favor.
Returned shipments and unused products
Roman's return policy typically allows returns within 30 days of delivery if the product is unopened and in original condition. If you cancel and a shipment arrives, you may return it for a refund or credit. Contact Roman's customer service with your tracking number and request a return label. Do not refuse delivery unless instructed to do so by Roman, as refusal can complicate the refund process.
What to do after canceling Roman
Cancellation is just the beginning; confirming the process and monitoring your account ensures Roman stops charging you.
Confirmation steps immediately after cancellation
After you submit your cancellation, take these immediate steps to lock in your exit.
- Save or screenshot your cancellation confirmation page or email.
- This is your proof of cancellation; store it securely for at least one year.
- Note the date and method of your cancellation.
- Log this in a personal records file or spreadsheet.
- Check your Roman account 48 hours later to confirm it shows "Cancelled" or "No Active Plans."
- Account status should reflect your cancellation immediately or within one business day.
- Monitor your email for a final confirmation from Roman.
- Roman should send a cancellation-confirmation email within 24 hours.
- If you do not receive one, contact customer service and request a confirmation email.
Monitoring your bank account and credit card
Watch your statements for the next 60 days to confirm no further charges appear.
- Log into your bank or credit card account weekly for two months.
- Search for any Roman or merchant name associated with Roman.
- Watch for recurring charges on your scheduled renewal date.
- If an unauthorized charge appears, dispute it immediately.
- Call your card issuer's fraud department and report the charge as unauthorized.
- Provide your cancellation confirmation as evidence.
- Your issuer will typically reverse the charge within 5-10 business days.
- If charges continue, escalate to your state's Attorney General.
- File a formal complaint if Roman ignores your cancellation and continues billing you.
- Include your cancellation confirmation, bank statements, and all correspondence with Roman.
Common mistakes to avoid when canceling Roman
Many customers inadvertently delay or complicate their cancellation; awareness of these pitfalls helps you exit cleanly the first time.
Assuming your cancellation is automatic
Stopping use of Roman does not cancel your subscription. Your account remains active and your card will be charged on schedule unless you explicitly submit a cancellation request. Some customers delete the Roman app or stop opening emails and believe this ends their subscription, only to discover months later that they have been charged repeatedly. Yafee urges you to take active cancellation steps rather than passive ones.
Missing your renewal date
If you delay cancellation past your renewal date, Roman will charge you for another cycle. Most plans renew monthly or quarterly; calculating your exact renewal date prevents this. Log into your account today and note your "Next Billing Date" in your phone's calendar, then cancel at least three days before that date to ensure processing.
Relying on verbal cancellation alone
While phone cancellation is valid, failing to request written confirmation creates a "he said, she said" situation if a dispute arises. Always request an email confirmation after a phone call, or supplement a phone cancellation with a follow-up email stating "This confirms my phone cancellation with [representative name] on [date]."
Canceling only one of multiple subscriptions
If you have multiple active Roman plans (for example, ED medication and a hair loss supplement), canceling one does not automatically cancel the others. Check your Roman dashboard for every active treatment plan and cancel each separately. Yafee recommends opening your account in a browser and scrolling through every section to confirm you have canceled all active plans before considering your exit complete.
Ignoring your email and account status post-cancellation
After you cancel, monitor your email for two weeks and check your account status. Roman should send a confirmation email and your dashboard should reflect "No Active Plans" or "Subscription Cancelled." If neither occurs, contact customer service immediately to escalate your cancellation request. Silence after cancellation can indicate a processing error on Roman's end.
Comparing cancellation methods: which works best for you
Each cancellation method carries different advantages; the right choice depends on your timeline and risk tolerance.
| Cancellation method | Speed | Legal record | Best for |
|---|---|---|---|
| Online account cancellation | Immediate | Digital confirmation email | Most customers; fastest and easiest |
| Phone cancellation | Same day | Call notes (if documented) | Customers who want to speak with a representative |
| Certified mail | 5-7 business days | Delivery receipt and legal proof | Customers anticipating disputes or with persistent billing issues |
| Email cancellation | 1-2 business days | Email thread confirmation | Backup method; use after online or phone for redundancy |
| Chat or live support | Real-time | Chat transcript available | Customers uncomfortable with phone calls |
Recommended approach: online cancellation plus email confirmation
Yafee recommends canceling online first, then sending a follow-up email to Roman's support team stating: "I cancelled my subscription via the website on [date]. Please confirm receipt of this cancellation request." This dual approach creates both an immediate digital cancellation and a paper trail if Roman later claims it never received your request. Online cancellation gives you the fastest exit; the follow-up email provides legal protection.
Roman's official cancellation address
If you cancel by certified mail, use this address:
Roman Health Incorporated
Attn: Customer Service - Cancellations
440 N Barranca Ave
Covina, CA 91723
United States
Include your full name, account email address, and account number on the letter. Send via certified mail with return receipt requested. Keep your return receipt and a copy of the letter indefinitely.
Summary and next steps
Canceling Roman requires you to actively submit a cancellation request through online account management, phone, email, or certified mail. Federal law under the Restore Online Shoppers Confidence Act protects your right to cancel at any time without penalty. Monitor your account and bank statements for 60 days after cancellation to confirm no further charges occur. If Roman continues to bill you after cancellation, dispute the charge with your card issuer or file a complaint with the Federal Trade Commission.
Yafee has helped thousands of consumers cancel recurring subscriptions and dispute unauthorized charges. If you need guidance on disputed charges, understanding your consumer rights, or escalating a complaint against Roman with your state's Attorney General, Yafee provides clear legal guidance and procedural support. Visit Yafee.com today to access our full library of cancellation guides and consumer-protection resources. Your financial control and peace of mind are worth the effort to cancel correctly.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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