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Frequently asked questions
Cancel Roman: The Right Way to Protect Your Privacy
How to cancel Roman and reclaim control of your men's health care in canada
What Roman is and why cancellation matters
Roman is a Canadian-registered telehealth platform that delivers prescription medications directly to your address for men's health conditions, including erectile dysfunction, hair loss, and premature ejaculation. You complete a brief online medical consultation with a licensed physician, receive a prescription if approved, and Roman ships your medication on a subscription or one-time purchase basis. The entire process occurs online through their website and mobile app, offering convenience-but also requiring you to manage cancellation proactively to avoid unwanted recurring charges.
Canadian users often choose Roman for its privacy and speed, but you may decide to cancel because the medication isn't delivering the results you expected, the cumulative cost exceeds your budget, your health circumstances have changed, or you prefer managing prescriptions through a local pharmacy instead. Whatever your reason, Yafee is here to guide you through the cancellation process step by step so you do not remain locked into charges for treatments you no longer want. Understanding your rights under Canadian consumer protection law is equally important as knowing the cancellation procedure itself.
Understanding roman's subscription model
Roman operates under two distinct pricing structures: pay-per-pill for one-time orders and automatic subscription renewals for ongoing medication delivery. When you establish a subscription, Roman charges your registered payment method automatically every month or billing cycle unless you cancel explicitly. This automatic renewal model is where frustration frequently arises: if you do not cancel properly through the correct method, your account continues to generate charges even after you have decided to stop using the service.
Why timely cancellation protects your account and finances
Cancelling Roman stops all future charges and prevents unwanted medications from being shipped to your address. However, Roman's cancellation policy contains important limitations: medications that have already shipped may still be charged to your account, and the company typically does not offer prorated refunds if you cancel mid-billing cycle. Medications already dispatched remain your responsibility unless Roman explicitly approves a return and refund. Understanding these restrictions before you initiate cancellation is why Yafee recommends reviewing this guide thoroughly before taking action.
Roman's pricing structure and billing transparency
Roman's pricing varies significantly by medication type, dosage strength, and whether you select generic or branded formulations. Below is a representative pricing table to help you understand what you are currently paying.
| Medication and dosage | Price per unit (USD) | Delivery format | Use case |
|---|---|---|---|
| Generic Sildenafil 25 mg | $4 | Per pill | As-needed ED treatment |
| Generic Sildenafil 50 mg | $6 | Per pill | As-needed ED treatment |
| Generic Cialis (Tadalafil) 5 mg | $11 | Per pill | Daily ED treatment option |
| Generic Cialis (Tadalafil) 20 mg | $44 | Per pill | As-needed ED treatment |
| Hair loss treatments (finasteride/minoxidil) | $20-$60 | Monthly supply | Ongoing hair regrowth |
| Branded Viagra (select dosages) | $90+ | Per pill | Premium as-needed option |
Roman does not publicly display Canada-specific pricing on their website. All advertised prices appear in USD, which means you pay more when converted to Canadian dollars (CAD). Once you log into your Roman account, review your account dashboard to confirm the exact CAD amount that will be charged on your next billing date. This verification step helps you decide whether to cancel before renewal occurs.
Your consumer rights when cancelling Roman in canada
Canada's federal and provincial consumer protection laws grant you specific legal rights when cancelling distance sales agreements like Roman, and understanding these protections is your strongest defense against unexpected charges or refusal to cancel.
Federal protection under the competition act and PIPEDA
The federal Competition Act prohibits telehealth providers from engaging in deceptive or misleading practices regarding cancellation procedures. Furthermore, the Personal Information Protection and Electronic Documents Act (PIPEDA) protects your health information when Roman processes your cancellation request. These laws mean Roman cannot use confusing language to obscure its cancellation procedure, and the company must respect your privacy throughout the cancellation process.
Provincial consumer protection statutes
Your province's consumer protection legislation provides additional safeguards. In Ontario, the Consumer Protection Act mandates that distance sellers provide a clear and accessible cancellation mechanism. In British Columbia, the Business Practices and Consumer Protection Act requires explicit confirmation of cancellation within 10 business days. In Alberta, the Fair Trading Act similarly protects consumers in distance transactions. Consequently, Roman must honour your cancellation request within the timeline specified by your province's law, and the company cannot charge your account after the cancellation becomes effective.
Your legal position: Under your province's consumer protection statute and the federal Competition Act, you have the right to cancel Roman without penalty once your subscription is active. Roman must provide written confirmation of cancellation, and any charges incurred after your cancellation request is processed constitute unauthorized billing that you can dispute with your payment provider or report to your provincial consumer protection authority.
Escalation to provincial authorities
If Roman refuses to cancel your subscription or continues charging after you cancel, contact your provincial consumer protection agency. In Ontario, file a complaint with the Ministry of Government and Consumer Services. In British Columbia, escalate to the Consumer Protection BC office. In Alberta, report the issue to the Fair Trading Unit. These agencies have enforcement authority to compel Roman to refund unauthorized charges and cease illegal billing practices.
Methods to cancel Roman and which works best
Roman offers multiple cancellation pathways, but not all are equally reliable or documented. Yafee recommends confirming your cancellation through your account dashboard first, then following up with written contact if Roman does not acknowledge the cancellation within 48 hours.
Cancellation via your Roman account dashboard
This is the primary cancellation method and leaves a digital trail that protects you. Log into your Roman account on their website or mobile app, navigate to Account Settings or Subscription Management, select your active prescription, and choose Cancel Subscription. Roman typically processes dashboard cancellations immediately, but the company does not always send a confirmation email automatically.
Cancellation by email
If the dashboard method fails or you do not receive confirmation, send a formal cancellation email to Roman's customer support address. Compose the message clearly: include your full name, account email, the date of your cancellation request, and the phrase "I request immediate cancellation of my Roman subscription, effective today." Send this email from the address associated with your Roman account and request a read receipt. Save the email and receipt as proof of your cancellation request.
Cancellation by certified mail (written notice)
For maximum legal protection, especially if Roman has ignored previous cancellation attempts, send a cancellation notice by registered mail with proof of delivery. Address the letter to Roman's registered Canadian office (confirm the address on their website or contact page), and include your account information, subscription number, and the statement "I hereby cancel my Roman subscription effective immediately." Retain the proof of delivery receipt; this document satisfies provincial requirements for documented cancellation and protects you if Roman later claims it never received your request.
Step-by-step cancellation procedure for Roman
Follow this structured process to cancel Roman completely and document your action for your records.
- Log into your Roman account
- Visit Roman's website or open their mobile app
- Enter your email address and password
- If you have two-factor authentication enabled, complete that step
- Navigate to your subscription or account settings
- Look for "My Subscriptions," "Manage Subscriptions," or "Account Settings"
- Click on the active prescription you want to cancel
- Verify the medication name, dosage, and current billing amount
- Initiate the cancellation request
- Select "Cancel Subscription" or "Stop Delivery"
- Roman may ask you why you are cancelling; you are not required to provide detailed feedback, but doing so may help Roman improve
- Confirm the cancellation when prompted
- Request and save your cancellation confirmation
- Check your email inbox and spam folder for a confirmation message from Roman
- If no email arrives within 24 hours, log back into your account and verify the subscription now shows as "Cancelled" or "Inactive"
- Take a screenshot of the cancelled subscription status and save it to your files
- Send follow-up written confirmation if needed
- If the dashboard shows no cancellation status and no email confirmation arrives, send an email to Roman's support team (use the contact address from their website) restating your cancellation request with the original request date
- Alternatively, prepare and mail a registered letter for a permanent record
- Monitor your payment method for unauthorised charges
- Check your credit card or bank statement 3 to 5 business days after cancellation
- Verify that no new Roman charges appear on your next scheduled billing date
- If an unexpected charge occurs, dispute it immediately with your bank and provide your cancellation documentation
Understanding refunds and what happens after you cancel
Cancellation stops future billing, but refunds depend on what has already been charged and shipped.
Medications already shipped and charged
Once Roman has charged your account and dispatched medication to your address, you own that medication. Roman typically does not issue refunds for shipped orders unless the medication arrives damaged, expired, or was sent in error. If you received medication you did not order, contact Roman immediately and request a return authorization. Follow Roman's return instructions precisely, as the company may not refund items returned without authorization.
Charges occurring before your cancellation takes effect
If Roman processes a charge on your billing date before your cancellation becomes active, you have grounds to request a refund. In many provinces, consumer protection law entitles you to a refund for charges processed after you initiated cancellation. Contact Roman and reference the date you cancelled; if the company charged you after that date, request a full refund. If Roman refuses, dispute the charge with your bank and include your cancellation documentation as evidence.
Prorated refunds for mid-cycle cancellations
Roman does not typically offer prorated refunds if you cancel mid-billing cycle. For example, if you paid for a full 30-day supply and cancel on day 15, Roman generally keeps the full payment. However, this policy may conflict with your provincial consumer protection law. In jurisdictions like Ontario and British Columbia, you may have the right to a refund for the unused portion of your subscription. If Roman refuses a prorated refund, escalate your complaint to your provincial consumer protection authority.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when done correctly, but several preventable errors can leave you paying longer than intended. Below are the traps Yafee has seen consumers encounter-and how to sidestep them.
Mistake 1: cancelling through the app only, without confirming in writing
Roman's mobile app can experience synchronization delays or user interface inconsistencies. If you cancel only through the app and never receive confirmation, you may believe you are cancelled when the subscription is still active. Always request written email confirmation from Roman after using the app to cancel, or log into the website to verify the subscription status has changed to "Inactive" or "Cancelled."
Mistake 2: assuming deletion of the app means cancellation
Removing Roman from your phone does not cancel your subscription. Your subscription exists on Roman's servers, not on your device. Uninstalling the app merely removes the interface; your subscription and recurring charges remain active. Always cancel through the account dashboard or email before deleting the app.
Mistake 3: ignoring the next billing date
If you cancel close to your billing date, Roman's system may still process a charge before the cancellation takes effect. Mark your original billing date on your calendar and check your statement on that date, even if you cancelled a few days before. If an unexpected charge appears, initiate a dispute with your bank immediately and provide proof of your cancellation request.
Mistake 4: not saving cancellation documentation
Screenshots, confirmation emails, and proof of delivery receipts are your legal evidence that you cancelled. Without these records, you cannot prove to your bank or to a provincial consumer protection authority that Roman continued charging without authorization. Save every confirmation message and screenshot to a folder or cloud drive for at least 12 months after cancellation.
What happens after you cancel Roman
Cancellation is not instantaneous; several post-cancellation steps ensure your account is fully deactivated and your payment method is no longer at risk.
Timeline for cancellation to take effect
Roman typically processes cancellations within 24 to 48 hours of your request. However, if you cancel close to your scheduled billing date, Roman's payment processing system may have already initiated a charge before receiving your cancellation. Consequently, you may still see a charge on your statement 3 to 5 business days after cancelling. This delay does not mean your cancellation failed; it reflects the time lag between the billing date and when your bank posts the transaction. If this charge appears and you cancelled beforehand, dispute it with your bank.
Verification steps to confirm cancellation is complete
Between 48 and 72 hours after you cancel, log into your Roman account again and navigate to your subscription section. The subscription should now display as "Cancelled," "Inactive," or "No active subscriptions." If the subscription still appears active, contact Roman immediately by email and state that your previous cancellation request has not been processed. Additionally, on your next scheduled billing date, monitor your payment method closely to ensure Roman does not charge you again.
Your health records and medical history after cancellation
Cancelling your Roman subscription does not delete your medical consultation records or health history. Roman retains this information for legal and regulatory compliance purposes under Canadian health information privacy laws. If you wish to request deletion of your health records, send a separate request to Roman in writing, citing your right to access and deletion under PIPEDA. Roman must respond within 30 days and delete your personal health information unless a legal obligation requires retention.
Comparison: when to keep versus cancel Roman
Before finalizing your cancellation, consider whether Roman remains the best option for your needs or whether cancellation is truly your preference.
| Factor | Keep Roman | Cancel Roman |
|---|---|---|
| Cost-benefit assessment | Medication is effective, cost is within budget, subscription saves you pharmacy trips | Medication is ineffective, cost exceeds your budget, or you prefer traditional pharmacy access |
| Health progress | You are seeing results, symptoms are improving, you want to continue treatment | No improvement after 8+ weeks, side effects are intolerable, or your doctor recommends stopping |
| Privacy preferences | You value the discretion and home delivery of Roman's model | You prefer managing prescriptions locally or your privacy concerns about telehealth have changed |
| Billing concerns | No billing issues, renewal dates are transparent, no surprise charges | Recurring charges are unclear, surprise charges appeared, or payment method is compromised |
| Alternative options | You have no better alternative; Roman is your most convenient and affordable option | A local pharmacy, a different telehealth provider, or your family doctor can provide the same medication |
If you checked the "Cancel" column for multiple factors, proceed with the cancellation procedure outlined in this guide. If most factors fall under "Keep," you may wish to contact Roman's customer support to resolve your specific concern rather than cancelling outright.
Contact information and cancellation address
Use the following contact details to send formal cancellation notices or escalate complaints if Roman does not respond to your initial cancellation request.
Roman customer support (email and online): Visit Roman's website and navigate to their Contact Us page to find the current support email address and chat option. Email is the most reliable method for creating a written record.
Cancellation by registered mail: Address your certified letter to Roman's Canadian registered office. Consult Roman's website for the current mailing address, as it may vary by region. Include your full name, account email, subscription number, and the explicit statement: "I request immediate cancellation of my Roman subscription effective as of [today's date]."
Provincial consumer protection authorities (if Roman refuses to cancel):
- Ontario: Ministry of Government and Consumer Services, Consumer Protection Act Complaints
- British Columbia: Consumer Protection BC
- Alberta: Fair Trading Unit, Ministry of Service Alberta
- Other provinces: Contact your provincial Ministry of Consumer Services or equivalent regulatory body
Credit card dispute (if unauthorized charges continue): Contact your bank or credit card issuer directly and initiate a chargeback for any Roman charges that occurred after your cancellation date. Provide your bank with dated screenshots and emails proving you cancelled.
Why yafee helps you cancel with confidence
Cancelling a telehealth subscription should not require expert knowledge or legal support, yet Roman's terms and Canada's provincial patchwork of consumer protection laws can create confusion. Yafee has helped thousands of Canadian consumers cancel their telehealth subscriptions by translating complex legal frameworks into clear, actionable steps. This guide combines federal and provincial consumer protection statutes with Roman's specific practices so you understand both your rights and the exact procedure to exercise them.
Whether you cancel through the dashboard, email, or registered mail, document every step and monitor your payment method for unauthorized charges. Roman's automatic renewal model is legal, but your right to cancel without penalty is equally protected by law. If Roman resists your cancellation or continues charging, your provincial consumer protection authority is equipped to enforce your rights and recover any funds wrongfully charged. Yafee's commitment is to ensure you leave Roman on your terms, not on theirs, and with a clear paper trail that proves your cancellation was requested and processed. Start your cancellation today using the step-by-step procedure above, and reclaim control of your healthcare spending.