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Frequently asked questions
Cancel Volleyball Tv: Step-by-Step Guide
How to cancel Volleyball TV in malaysia and avoid unexpected charges
What is Volleyball TV and what are you actually paying for
Volleyball TV, also known as VBTV, is a subscription streaming service operated by VW Volleyball World SA, headquartered in Lausanne, Switzerland. The platform gives you access to live matches, on-demand replays, and highlights from major volleyball competitions including the Volleyball Nations League, World Championships, and professional league tournaments. If you subscribed recently in Malaysia, you enrolled in a recurring billing plan that renews automatically at the end of each billing cycle unless you take action to cancel before the renewal date.
Yafee specialises in helping Malaysian consumers understand their subscription rights and navigate cancellation procedures. The legal framework protecting you is the Consumer Protection Act 1999, which requires that all subscription terms be transparent and that you have a clear, accessible route to cancel.
Service features and what malaysians typically subscribe for
VBTV sells full-match access, on-demand viewing, highlights packages, and event coverage that is often unavailable on free local broadcast channels. Many Malaysian volleyball fans pay for the service because major competitions are not regularly televised on local networks. However, regional content restrictions apply to some material, and your access may be limited depending on broadcasting rights agreements in the Malaysia region.
Pricing structure in malaysia
Volleyball TV offers two main pricing tiers for Malaysian subscribers. Monthly plans typically cost RM19.99 per month on a recurring basis, while annual subscriptions cost approximately RM99.00 per year. Your charges renew automatically unless you cancel before your next billing date. No free trial or money-back guarantee is published on the official subscription page.
Your legal position under malaysian consumer law
Your right to cancel a subscription is protected under the Consumer Protection Act 1999 (CPA 1999), which applies to all consumer transactions in Malaysia. The law requires that subscription services operate transparently, provide you with clear information about billing dates and renewal terms, and offer you an accessible cancellation mechanism without unreasonable barriers.
Under section 127A of the CPA 1999, distance contracts (which include online subscriptions) must include a cancellation right. Although the CPA 1999 does not specify a mandatory cooling-off period for all subscriptions, the Terms and Conditions you accepted must not contradict the spirit of consumer protection. If Volleyball TV refuses to cancel your subscription or continues to charge you after you have requested cancellation, you can escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or file a case with the Consumer Tribunal.
Yafee advises that you keep all evidence of your cancellation request, including screenshots of confirmation screens, email receipts, and your billing records. This documentation is critical if you need to pursue a dispute.
Cancellation methods available to you
Your cancellation route depends on where you purchased the subscription. Volleyball TV uses three different subscription channels, and each has its own cancellation procedure.
Where you bought your subscription matters
If you subscribed directly via the Volleyball TV website (volleyballtv.com), you must cancel through your website account. If you subscribed through the Apple App Store (iOS), you cancel in your Apple ID settings, not within the app itself. If you subscribed through Google Play (Android), you cancel in your Google Play subscription settings. Attempting to cancel in the wrong location is a common source of frustration and failed cancellations.
How to cancel through the Volleyball TV website
This procedure applies if you signed up directly on volleyballtv.com and are not using Apple or Google subscriptions.
- Open your web browser and navigate to volleyballtv.com
- Log in using the email address and password you used to create your account
- If you forgot your password, click "Forgot Password" and reset it before proceeding
- Click on your account icon or profile menu (usually located in the top right corner)
- Look for a link labelled "Account Settings", "Subscription", or "My Account"
- Navigate to the Subscription or Billing section
- You should see your current subscription plan, renewal date, and payment method
- Take a screenshot of this page before proceeding - you will need this as proof
- Locate the "Cancel Subscription" or "Manage Subscription" button
- Click the cancellation option
- Do not click any "Pause" or "Suspend" button - these are different from cancellation
- Follow the on-screen prompts and confirm your cancellation
- The system may ask why you are cancelling - select the reason that applies to you
- Confirm that you understand charges will not recur after your current billing period ends
- Receive and save your cancellation confirmation
- The website should display a confirmation message on screen
- Check your email for a confirmation receipt from Volleyball World
- Yafee recommends taking screenshots of both confirmations and saving them to your device
If the cancel button does not appear
If you log in but cannot find a cancellation option, your account may be linked to a third-party payment processor or you may have subscribed through a different channel. Visit the Volleyball World support centre at support.volleyballworld.com/hc/en-us/sections/13669814440860-Account-Subscription and submit a support ticket with your account email, subscription plan name, and next billing date. Support typically responds within 2-3 business days, but response times may vary.
How to cancel an apple app store subscription
If you subscribed via the Apple App Store (iPhone or iPad), you must cancel through your Apple ID settings, not within the Volleyball TV app itself.
- Open the Settings app on your iPhone or iPad
- Tap on your name at the top of the screen
- Tap "Subscriptions"
- You will see a list of all active subscriptions linked to your Apple ID
- Locate "Volleyball TV" or "Volleyball World" in the subscriptions list
- Tap on it to open the subscription details
- Tap "Cancel Subscription"
- Apple will ask you to confirm - select "Confirm Cancellation"
- Verify the cancellation
- You will see a message confirming your subscription has been cancelled
- Take a screenshot and check your email for an Apple confirmation receipt
Important note for apple subscribers
Your access will continue until the end of your current billing period. You will not be charged again after that date. If Apple sends you a confirmation email, save it - this is your proof of cancellation.
How to cancel a google play subscription
If you subscribed via Google Play (Android), you cancel through the Google Play Store app or website, not within the Volleyball TV app.
- Open the Google Play Store app on your Android device
- Alternatively, you can visit play.google.com on a computer
- Tap the profile icon in the top right corner
- Select "Manage subscriptions" (or "Payments and subscriptions" > "Manage subscriptions")
- Find "Volleyball TV" or "Volleyball World" in your active subscriptions
- Tap on it
- Tap "Cancel subscription"
- Google will ask you to confirm your reason for cancelling (optional)
- Confirm the cancellation
- Take a screenshot of the cancellation confirmation
- Check your email for a Google Play receipt confirming the cancellation
What happens after you cancel on google play
Your Volleyball TV access ends at the end of your current billing cycle. Google will send you a confirmation email. Save this email and the screenshot you took as proof that you cancelled before the next charge could occur.
Understanding refunds and billing protection
Malaysian consumer law distinguishes between cancellations (which stop future charges) and refunds (which reverse charges already paid). In general, if you cancel before your renewal date, you will not be charged again. However, if you have already been charged for the current billing period, that charge is usually non-refundable unless you cancelled within a specific dispute window.
Refund eligibility
Most subscription services, including Volleyball TV, do not offer refunds for partial-month cancellations. If you cancel on day 15 of a 30-day billing cycle, you lose access to the remaining 15 days of your subscription. Under the CPA 1999, you have the right to dispute charges if the service was defective or if the subscription was charged without your authorisation, but standard cancellations do not trigger automatic refunds.
If you believe you were charged in error or after you had already cancelled, contact Volleyball World support within 14 days of the charge with your evidence. Yafee advises that you send your dispute via the official support channel and keep copies of all correspondence.
When you can request a reversal
You may be eligible for a charge reversal if:
- You cancelled before your renewal date but were still charged
- You were charged twice in a single billing cycle
- You were charged after you had submitted a cancellation request and received confirmation
- Your payment method was used without your consent
In these cases, contact Volleyball World immediately with screenshots of your cancellation confirmation and your payment records. If Volleyball World refuses to reverse the charge, you can file a dispute with your bank or payment provider (your credit card company, Apple, or Google) and escalate to the MDTCA if necessary.
Common mistakes and how to avoid them
Cancellation is straightforward once you know the correct process, and most Malaysian subscribers complete it successfully on the first try. However, several mistakes can cause delays or confusion.
Mistake 1: cancelling in the wrong place
Many users click "Delete Account" instead of "Cancel Subscription" or attempt to cancel within the app when they subscribed through Apple or Google. Deleting your account does not cancel your subscription - your account is deleted, but billing continues. Always cancel your subscription first, then delete your account later if you wish.
Mistake 2: not screenshotting confirmation
If Volleyball TV fails to send a confirmation email or the email goes to spam, your only proof of cancellation is the screenshot you took immediately after clicking confirm. Without this evidence, disputing an erroneous charge becomes much harder. Take a screenshot every time you cancel any subscription.
Mistake 3: assuming the cancellation worked because you lost app access
Losing immediate access to the app does not mean the subscription was cancelled. Sometimes the app logs you out after a cancellation attempt, but if you were charged again on your renewal date, the cancellation did not go through. Always verify your account status on your next expected billing date and check your bank or payment method to confirm no charge occurred.
Mistake 4: not checking the terms for your specific renewal date
Volleyball TV renews on the same day each month (or year, if you have an annual plan). If you cancel on the 25th of the month but your renewal date is the 30th, you must wait until after the 30th to be certain the next charge will not occur. Cancelling does not retroactively prevent a charge on your renewal date - it only prevents the charge that comes after.
What happens after you cancel
Once you cancel, your subscription enters a wind-down period. You retain access until the end of your current billing cycle, and no further charges will be added to your account. After your access expires, you cannot reactivate the same subscription - you would need to sign up as a new subscriber.
Your access after cancellation
You can continue to watch on-demand content and access replays until your billing period ends. After that date, the Volleyball TV app or website will notify you that your subscription has expired and prompt you to resubscribe if you wish to regain access.
Data and account recovery
Cancelling your subscription does not delete your account, your viewing history, or your personal data. Your account remains in the Volleyball World database, and you can log back in at any time. If you subscribe again in the future, your account will be reactivated with your previous viewing history and preferences intact.
Escalation: what to do if Volleyball TV refuses to cancel
In rare cases, subscribers report difficulty cancelling or continued charges after cancellation. If this happens to you, escalate your complaint formally.
Step 1: document everything
Gather all evidence: cancellation confirmation screenshots, emails, billing records, payment receipts, and a timeline of your cancellation attempts. Store these in a folder on your device or cloud storage.
Step 2: contact Volleyball world support in writing
Submit a support ticket via support.volleyballworld.com with the subject line "Cancellation Request and Billing Dispute". Include your account email, subscription details, the date you requested cancellation, and a clear statement of what you need (for example, "I cancelled on [date] but was charged on [date]. I request immediate reversal of this charge and confirmation that my subscription is cancelled"). Yafee recommends using the official support channel rather than social media, because written complaints create an official record.
Step 3: dispute with your payment provider
If Volleyball World does not respond within 7 business days or refuses to refund an erroneous charge, contact your bank, credit card company, Apple, or Google (depending on how you paid) and file a dispute. Provide your payment provider with your cancellation evidence. Payment providers are required under Malaysian banking regulations to investigate disputes within 30 days.
Step 4: escalate to the ministry of domestic trade and consumer affairs
If your payment provider sides with Volleyball TV or you do not receive a satisfactory resolution, file a formal complaint with the MDTCA. You can lodge a complaint online at www.kpdnkk.gov.my or visit a local office. The MDTCA will investigate whether Volleyball World violated the Consumer Protection Act 1999. This process typically takes 30-90 days, but it is free and does not require you to hire a lawyer.
Pricing comparison and billing timeline
Understanding Volleyball TV's billing cycle helps you plan your cancellation timing strategically.
| Plan type | Price (MYR) | Billing period | Auto-renewal | Cancellation timing |
|---|---|---|---|---|
| Monthly | RM19.99 | 30 days | Yes | Cancel before renewal date to stop next charge |
| Annual | RM99.00 | 365 days | Yes | Cancel before renewal date to stop next charge |
| Free trial (if available) | RM0.00 | Variable | Yes (converts to paid) | Cancel before trial end date to avoid first charge |
Checklist before you cancel
Use this checklist to ensure your cancellation is successful and your billing is protected.
- Write down your next billing date and the subscription channel (website, Apple, or Google)
- Log in to your account and verify your current plan details
- Take a screenshot of your subscription page before you cancel
- Follow the correct cancellation procedure for your subscription channel
- Take a screenshot of the cancellation confirmation screen
- Check your email for a confirmation receipt within 24 hours
- Wait until after your renewal date and verify that no charge appears on your bank statement or payment method
- Keep all cancellation evidence (screenshots and emails) for at least 6 months
- If you subscribed through Apple or Google, verify cancellation in their settings app as well
Contact details for Volleyball world support
Volleyball TV is operated by VW Volleyball World SA, headquartered in Lausanne, Switzerland. Malaysia-specific phone support is not available, and there is no published office address in Malaysia. All cancellation and account support is handled through the online support centre.
Official support channels
| Contact method | Address or link | Response time |
|---|---|---|
| Support centre | support.volleyballworld.com | 2-3 business days |
| Website | volleyballtv.com | N/A |
| Terms of service | volleyballtv.com/terms | N/A |
| Subscription management | subscribe.volleyballworld.com | N/A |
Malaysian consumer protection contacts
If you need to escalate a billing dispute or believe Volleyball TV has violated consumer law, contact the MDTCA directly.
| Agency | Contact method | Purpose |
|---|---|---|
| Ministry of Domestic Trade and Consumer Affairs (MDTCA) | www.kpdnkk.gov.my | File formal complaints about subscription billing and consumer protection violations |
| Consumer Tribunal | Available through MDTCA | Dispute resolution for consumer claims under CPA 1999 |
| Your bank or payment provider | Check your card or account statement | Dispute erroneous charges |
Summary: your path to cancelling Volleyball TV successfully
Cancelling your Volleyball TV subscription in Malaysia is a straightforward process once you identify where you subscribed and follow the correct procedure. If you subscribed on the Volleyball TV website, cancel through your account settings. If you subscribed on Apple or Google, cancel in those platforms' subscription settings instead. Always take screenshots of your cancellation confirmation, verify that no charge appears on your renewal date, and keep your evidence for at least six months.
Your rights are protected under the Consumer Protection Act 1999, which requires Volleyball World to provide transparent billing, a clear cancellation mechanism, and a remedy if you are charged in error. If Volleyball World refuses to cancel or continues to charge you after cancellation, you can dispute the charge with your payment provider or escalate to the MDTCA at no cost.
Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions, reverse erroneous charges, and understand their consumer rights under Malaysian law. For more guidance on subscription cancellation, billing disputes, and consumer protection, visit yafee.com. Yafee provides free, legally-grounded resources to help you navigate digital services and protect your money. Whether you are cancelling Volleyball TV today or planning to cancel other subscriptions in future, Yafee is your trusted source for clear, accurate consumer guidance. Visit Yafee now to explore more cancellation guides for services used by Malaysians, and take control of your subscriptions with confidence.