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Frequently asked questions
Cancel Zero: Step-By-Step Guide
How to cancel Zero and stop automatic charges on your subscription
What Zero is and why cancellation matters for malaysian users
Zero is a subscription-based fasting app centred on intermittent fasting tracking, eating windows, progress monitoring, and personalised health guidance. The app operates on a recurring billing model, meaning your subscription renews automatically at the end of each billing cycle unless you actively cancel before that date arrives. For Malaysian users, understanding how to cancel Zero is essential because the company charges in Malaysian Ringgit (MYR) and offers limited local support channels.
Many users discover that Zero charges them repeatedly after they believed cancellation was complete. This typically happens because the free trial converts to a paid plan automatically, or the cancellation request did not process correctly. Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract (including digital subscriptions) within a reasonable timeframe and to receive clear confirmation of that cancellation. Yafee specialises in helping consumers like you navigate exactly these situations.
How zero's subscription model works
Zero operates on a freemium model: the basic timer and core fasting features are free, but premium features-including deeper progress analytics, personalised coaching insights, and advanced tracking tools-require a paid subscription. When you sign up with billing information during the free trial period, your account automatically converts to a paid plan on the final day of the trial unless you cancel in advance.
The critical point is that you must actively cancel your subscription to prevent renewal. Deleting the app, stopping notifications, or simply not using Zero does not cancel your subscription. Your payment method will continue to be charged on your renewal date every month or year (depending on your plan) until you explicitly cancel through your account or app store.
Why malaysian consumers need to act quickly
In Malaysia, Zero offers limited local support infrastructure. The company's Malaysia support contact ([email protected] and +6011 1533 2480) does not publish a dedicated cancellation procedure, and there is no verified physical address for subscription matters. The most reliable cancellation route is through your own account settings or the app store (Apple App Store or Google Play) that processed your payment. Yafee recommends cancelling through your account first, then verifying the cancellation through your payment platform to avoid disputes.
Your legal position as a malaysian consumer
Your cancellation rights are grounded in clear Malaysian consumer law. This section explains what protection you have and how to enforce it.
Consumer protection act 1999 and distance contracts
The Consumer Protection Act 1999 defines a distance contract as any contract made without the simultaneous physical presence of both parties-which covers all digital subscriptions, including Zero. Under Section 116 of this Act, you have the unconditional right to cancel a distance contract within 10 calendar days of acceptance, without penalty and without any reason.
If you are within 10 days of your purchase or free trial conversion date, you can demand a full refund. After 10 days, the Act still protects you: the company must provide clear, transparent information about renewal terms, and any automatic renewal must be explicitly confirmed by you in writing or electronically.
Your legal position when cancelling Zero
Your legal position: You can cancel Zero at any time after the 10-day cooling-off period expires. The company must stop charging you on or before your next billing cycle. If Zero continues to charge you after you have cancelled, or if your cancellation confirmation is not honoured, you may lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or refer the matter to the Ministry of Domestic Trade and Consumer Affairs. You are entitled to clear written or electronic confirmation that your subscription has ended. Yafee advises you to keep all screenshots and email confirmations as evidence of your cancellation request.
Protection against hidden charges and auto-renewal
The Consumer Protection Act requires that companies obtain your explicit, informed consent before charging you for a subscription or enabling auto-renewal. Zero's Terms of Service must clearly state the renewal amount, renewal date, and the steps you must take to cancel. If you cannot find this information clearly displayed in your account or in the Terms, or if you were not given a clear cancellation option at checkout, you have grounds to dispute any charges and demand a refund.
How to cancel Zero through your account
Cancelling through your Zero account is the most direct and verifiable method. This section walks you through the exact steps to ensure your subscription ends cleanly.
Step 1: log in and locate your subscription settings
- Open the Zero app or visit the Zero website and log in with your account credentials.
- If you cannot remember your password, use the "Forgot password" link to reset it before proceeding.
- On the website, log in at the top right of the page.
- Once logged in, navigate to your account settings.
- On the web version, this is typically labelled "Account", "Settings", or "My Account" in the main menu or your profile dropdown.
- In the app, look for a gear icon or your profile icon at the bottom or top of the screen.
- Find the "Subscription" or "Billing" section within Account Settings.
- Some versions of Zero label this as "Manage Subscription" or "Payment Methods".
- If you do not see it immediately, scroll down or look for a "Subscription Management" link.
Step 2: review your subscription details before cancelling
- Examine your current plan name, billing frequency (monthly or annual), and renewal date.
- Your renewal date tells you when your next charge is due.
- Note whether you are on a free trial that is about to convert to paid.
- Identify which payment method is linked to your subscription.
- Check whether it is a credit card, debit card, or digital wallet (Apple Pay, Google Pay, etc.).
- This information helps you verify the cancellation with your bank or payment provider later.
- Take a screenshot of this entire screen for your records before you proceed.
- This screenshot serves as proof that your subscription was active and what your renewal terms were.
Step 3: click the cancel or manage subscription button
- Look for a button labelled "Cancel Subscription", "Unsubscribe", "Manage Subscription", or "Delete Plan".
- If the button is greyed out or does not appear, your account may already be cancelled or there may be a billing issue.
- In that case, contact Zero support via [email protected] with a screenshot of your screen.
- Click the cancellation button.
- Zero may ask you why you are cancelling or offer you a discount to stay.
- You are not obligated to answer or accept any offer; you can proceed to cancel at any time.
- Confirm your cancellation when prompted.
- Read the final confirmation message carefully to ensure it states that your subscription has been cancelled and no further charges will occur.
- Take another screenshot of the confirmation page showing the cancellation is complete.
Step 4: verify the cancellation in your account
- Log out and log back in to your Zero account.
- This action refreshes your session and ensures the cancellation has been saved in the system.
- Return to the Subscription section in Settings.
- Check that your plan no longer shows as active.
- The page should now show "No active subscription" or "Your subscription has been cancelled".
- If the plan still shows as active, repeat the cancellation steps or contact Zero support immediately.
- Do not assume the cancellation was successful if you still see an active plan in your account.
How to cancel Zero through the apple app store or google play
If you subscribed to Zero through Apple or Google, you can cancel your subscription directly through your payment platform. This method ensures cancellation is recorded with your payment provider and prevents accidental re-subscription.
Cancelling through apple app store (iOS)
- On your iPhone or iPad, open the Settings app.
- Do not open the App Store app; use the system Settings instead.
- Tap your name at the top of Settings.
- If you do not see your name, you are not signed in to your Apple ID; sign in first.
- Select "Subscriptions".
- This shows all active subscriptions linked to your Apple ID.
- Find Zero in the list and tap it.
- If Zero does not appear, your subscription may already be cancelled.
- Tap "Cancel Subscription" or "Edit Subscription".
- Follow the on-screen prompts to confirm cancellation.
- Take a screenshot showing the subscription is no longer listed or is marked as "Cancelled".
- Check the subscriptions list again after 24 hours to confirm the cancellation has been processed.
Cancelling through google play (Android)
- Open Google Play Store on your Android device.
- Do not open the Zero app itself.
- Tap the profile icon in the top right corner.
- If you do not see a profile icon, tap "Menu" and select "Account".
- Select "Manage subscriptions".
- This shows all subscriptions linked to your Google account.
- Find Zero and tap it.
- If Zero does not appear, your subscription may already be cancelled.
- Tap "Cancel subscription" or "Manage".
- Follow the on-screen prompts to confirm cancellation.
- Take a screenshot showing the subscription has been cancelled.
- Check your subscriptions list again after 24 hours to ensure the cancellation took effect.
What happens after you cancel Zero
Cancellation is complete, but understanding what comes next prevents confusion or accidental re-subscription. This section covers your access, data, and billing after cancellation.
When does your access end
When you cancel Zero, your access to premium features ends immediately or at the end of your current billing cycle, depending on the company's policy. You will retain access to the free tier of the app (basic fasting timer and reminders) but will lose access to premium tools such as advanced analytics, coaching, and personalised insights. Check your cancellation confirmation email to see the exact end date of your access.
Will you get a refund
Refunds depend on when you cancel. If you cancel within 10 days of your purchase or trial conversion date, the Consumer Protection Act 1999 entitles you to a full refund. After 10 days, refunds are not automatic unless you can demonstrate that Zero breached its contract (for example, by continuing to charge you after you cancelled, or by not providing the services promised in its Terms).
If Zero charged you within the last 3 months and you believe you cancelled successfully, request a refund in writing to [email protected] with your screenshots of the cancellation confirmation. If the company refuses or does not respond within 14 days, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.
Save your data before access ends
Zero's Terms do not clearly state how long your data is stored after cancellation. If your fasting history, progress records, or notes are important to you, export or screenshot them before your access ends. Once premium access is removed, you may lose access to this data permanently. Check your account settings for an "Export Data" or "Download Your Data" option before your cancellation takes effect.
Pricing, plans, and when to cancel
Understanding Zero's pricing structure helps you decide whether to cancel and identify any unexpected charges on your bill.
Zero pricing in malaysia
| Plan | Billing frequency | Cost (MYR) | Key features |
|---|---|---|---|
| Free | One-time | RM 0 | Basic fasting timer, reminders, community |
| Premium (monthly) | Monthly | RM 39 - RM 49 | Advanced tracking, coaching, insights, ad-free |
| Premium (annual) | Annual | RM 299 - RM 389 | Same as monthly, 3-4 months discount |
| Free trial | 7 days | RM 0 (then converts to Premium monthly) | Full premium access during trial period |
Prices may vary depending on promotions or currency fluctuations. Always check your Zero account or receipt for your exact billing amount. If you see a charge that does not match the plan you selected, contact Zero support or your payment provider immediately.
Common reasons to cancel Zero
- You have completed your intermittent fasting goals and no longer need the app.
- The premium features do not justify the monthly cost for your usage.
- You prefer a different fasting app with lower cost or better features.
- You forgot to cancel before the free trial ended and were automatically charged.
- You want to manage subscriptions to reduce overall spending on apps and services.
Common mistakes to avoid when cancelling Zero
Most cancellation problems arise from small oversights rather than Zero's deliberate non-compliance. Be reassured that these mistakes are easy to prevent if you follow each step carefully.
Deleting the app without cancelling the subscription
Removing the Zero app from your device does not cancel your subscription. Your payment method will continue to be charged even though the app is no longer on your phone. Always cancel through your account settings or app store first, then delete the app afterward.
Assuming the free trial ends automatically
The free trial does not end on its own. On the final day of the trial, your account converts to a paid subscription and your payment method is charged. If you do not want to pay, cancel before the trial ends. Yafee recommends setting a reminder on your calendar 2 days before your trial end date.
Not keeping evidence of cancellation
If Zero charges you after you cancelled, you need proof that you requested cancellation. Take screenshots of your cancellation confirmation page and save any confirmation emails. Without this evidence, it becomes your word against the company's, and the Ministry of Domestic Trade and Consumer Affairs will have difficulty helping you.
Cancelling only in the app, not through your payment platform
If you subscribed through the App Store or Google Play, cancelling only in the Zero app may not stop charges from your payment provider. Yafee recommends cancelling in both places: first in the Zero account, then in your App Store or Google Play subscription settings. This dual cancellation ensures the charge is blocked at the payment level.
Steps to take if Zero continues charging you
Despite cancelling successfully, some users report ongoing charges. This section outlines your escalation pathway.
Step 1: gather your evidence
- Collect all screenshots showing your cancellation confirmation from Zero, the App Store, or Google Play.
- Download or print bank statements showing the disputed charges from Zero.
- Save any emails from Zero support or payment platforms related to your subscription.
- Note the exact dates of each unwanted charge.
Step 2: contact Zero support
- Email [email protected] with the subject line "Unauthorized charges after cancellation".
- Include your account email, screenshots, and bank statement excerpts.
- Request a full refund of charges incurred after your cancellation date.
- Set a deadline of 14 days for Zero to respond.
- If Zero does not respond or refuses to refund, proceed to the next step.
Step 3: contact your payment provider
- Call your bank or payment provider and report the unauthorized charges.
- Provide them with your cancellation evidence and bank statements.
- Request a chargeback or refund for charges made after your cancellation date.
- Your bank may initiate a dispute on your behalf.
Step 4: escalate to the ministry of domestic trade and consumer affairs
- If Zero and your bank do not resolve the issue, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or the Federation of Malaysian Consumers Associations (FMCA).
- Submit your cancellation evidence, bank statements, and all correspondence with Zero.
- The MDTCA or FMCA may investigate and direct Zero to issue a refund.
Cancellation checklist for Zero subscribers
Use this checklist to ensure your cancellation is complete and protected under Malaysian consumer law.
| Action | Completed | Notes |
|---|---|---|
| Log in to Zero account and note renewal date | ☐ | Screenshot your subscription details |
| Identify payment method (App Store, Google Play, or card) | ☐ | Check your billing history for proof |
| Cancel through Zero account settings | ☐ | Screenshot the confirmation page |
| Cancel through App Store or Google Play (if applicable) | ☐ | Verify subscription no longer appears in subscriptions list |
| Log back in to Zero and verify plan shows as cancelled | ☐ | Take final screenshot for your records |
| Save all data, history, or progress you want to keep | ☐ | Export or screenshot before access ends |
How yafee helps you cancel subscriptions with confidence
Cancelling a subscription should not feel complicated or risky. Yafee has helped thousands of consumers cancel recurring services, understand their rights under the Consumer Protection Act 1999, and recover unauthorised charges. Our contract law specialists guide you through every step, from locating your cancellation settings to escalating disputes with payment providers or regulatory authorities.
Whether you are cancelling Zero because you no longer need it or because Zero continued charging you after cancellation, Yafee gives you the legal framework, the procedural steps, and the evidence templates you need to cancel cleanly and enforce your rights if the company refuses. Visit Yafee.com today to access additional guides, checklist templates, and specialist advice for cancelling any subscription or digital service in Malaysia.
Your subscription should serve you, not trap you. Yafee is here to ensure your cancellation is honoured and your rights are protected under Malaysian law. Take control of your subscriptions now, and let Yafee support you every step of the way.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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