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Frequently asked questions
Cancel Zero: The Right Way to Stop Charges
How to cancel Zero and stop auto-renewal charges in australia
Why you might want to cancel Zero
Zero is an intermittent fasting app developed by Zero Longevity Science. It tracks your fasting windows, logs your habits and delivers educational content to support your health journey. The app operates on a freemium model, with a premium tier called Zero Plus that unlocks advanced analytics, expert content and additional tracking capabilities.
Many Australian users cancel Zero for straightforward reasons. You may find the free tier sufficient for your needs, discover that premium features don't align with your fasting routine, or encounter unexpected renewal charges you want to prevent. Understanding your cancellation options and consumer rights means you stay in control of your billing and avoid surprise debits.
Common reasons australian users cancel
User feedback across app stores and subscription forums reveals consistent cancellation patterns. Some users realise the free tier delivers everything they need. Others discover that features they relied on moved behind a paywall. A significant number cancel after noticing an unexpected renewal charge because they lost track of their billing date or forgot their subscription was active. At Yafee, we help consumers recognise these patterns early so you can act before charges hit.
How zero's pricing works
Zero operates an auto-renewing subscription model. You pay upfront for premium access, and your payment method is charged automatically on each renewal date unless you cancel first. Australian users typically encounter two billing cycles.
| Plan | Billing cycle | Australian price |
|---|---|---|
| Zero Plus | Monthly | A$9.99 per month |
| Zero Plus | Annual | A$69.99 per year |
| Free tier | Ongoing | No charge |
Zero's terms state that continued use of the app after purchase indicates your agreement to ongoing charges. This auto-renewal clause is standard across digital subscription services, but you must understand it before you commit to premium access.
Your legal position under australian consumer law
Your right to cancel a subscription in Australia is protected by the Australian Consumer Law, which forms part of the Competition and Consumer Act 2010 (Cth). These protections apply to all digital services, including Zero.
Your cooling-off rights and refund eligibility
Australian Consumer Law grants you a 14-day cooling-off period from the date you purchase a subscription to digital content. During this window, you can cancel and request a full refund if the supplier has not begun providing the service substantially or if you have not accessed it substantially.
For Zero, this means if you subscribed to Zero Plus and barely opened the app, you may qualify for a refund within 14 days of your purchase date. After the 14-day period closes, your cancellation rights depend on Zero's terms and the fairness of any ongoing charges. Consequently, if you subscribed on Monday and want to exit by Friday of the same week, you remain within your cooling-off window.
Your legal position: You are entitled to a refund within 14 days of purchase for digital content you have not substantially accessed, regardless of Zero's standard terms. This is a statutory right that overrides any conflicting contract language.
Disputing unauthorised or misleading charges
If Zero has charged you without your explicit, informed consent, or if you spot an unexpected renewal charge on your bank statement, you have formal dispute options. Under Australian Consumer Law, suppliers must obtain clear consent before debiting your account for recurring payments. If this consent is missing or was obtained through misleading conduct, you can dispute the charge.
First, contact Zero directly in writing and request a refund, referencing the charge date and your cancellation request. If Zero refuses, lodge a dispute with your bank or credit card provider within 60 days of the charge appearing on your statement. Your bank will investigate and may reverse the charge if you have evidence that consent was withheld or misrepresented. Furthermore, if you believe Zero has engaged in unfair contract terms or misleading conduct, you can lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC).
How to cancel Zero in australia
Cancelling your Zero subscription requires you to take direct action-the app will not cancel itself when your payment method expires. Yafee recommends acting well before your next renewal date to avoid unexpected charges.
Cancel Zero through the mobile app (iOS or android)
Most subscription cancellations for Zero occur via the app itself, which is the fastest method.
- Open the Zero app on your phone and navigate to your account settings.
- On iOS, tap the profile icon in the bottom right corner, then select "Account" or "Settings".
- On Android, open the menu (three horizontal lines), then tap "Account" or "Settings".
- Select "Subscription" or "Membership" from the account menu.
- Locate your active Zero Plus subscription and tap "Cancel subscription" or "Manage subscription".
- Follow the on-screen prompts to confirm your cancellation. Zero may display a retention offer or ask for feedback about your departure.
- Once confirmed, you will receive an on-screen confirmation message. Screenshot this confirmation for your records.
- Check your email for a cancellation confirmation from Zero within 24 hours.
Cancel Zero via the apple app store (iOS users)
If you subscribed through the Apple App Store, you must cancel through Apple's subscription management system rather than the Zero app directly.
- Open the Settings app on your iPhone or iPad.
- Tap "Apple ID" at the top of the settings menu, then select "Subscriptions".
- Find and tap "Zero" in your active subscriptions list.
- Select "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation by following the prompts. Apple will ask why you are cancelling.
- Your subscription will remain active until the end of your current billing cycle, then terminate.
- Apple will send you a confirmation email immediately.
Cancel Zero via google play store (Android users)
Android users subscribed through the Google Play Store must cancel through Google's subscription system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner and select "Manage subscriptions".
- Find "Zero" in your subscriptions list and tap it.
- Select "Cancel subscription" and confirm your choice.
- Google will display your final billing date and termination date.
- You will receive a confirmation email from Google within minutes.
Cancel Zero by email or phone (direct contact)
If you cannot cancel through the app or app store, you can request cancellation directly from Zero's support team. This method takes longer but creates a written record of your request.
- Gather your account information, including your registered email address and the email address associated with your subscription.
- Send a cancellation request email to Zero's support address with a clear subject line: "Subscription Cancellation Request - [Your Name]".
- In your email, include your full name, email address, the date you subscribed, your current billing cycle end date (if known), and your reason for cancellation.
- Request written confirmation of your cancellation and ask Zero to specify your final billing date.
- Send the email using a method that provides read receipts, such as registered post via your email provider or a tracked email service.
- Check your email for a response within 2-3 business days. If Zero does not respond within 5 business days, escalate to their billing team or lodge a complaint (see below).
Cancel Zero by postal mail
You retain the right to cancel in writing by postal mail. Send your cancellation letter to Zero's registered address in Australia.
- Write a formal letter containing your full name, subscription email address, the date you started your subscription, and a clear statement: "I hereby request cancellation of my Zero Plus subscription effective immediately".
- Address the letter to: Zero Longevity Science, or check Zero's contact page for the current Australian mailing address.
- Send the letter via Australia Post registered mail or a tracked courier service so you receive proof of delivery.
- Retain the proof of delivery and any tracking receipts as evidence of your cancellation request.
- Follow up with an email to Zero's support address referencing your postal cancellation and providing the mail tracking number.
- Monitor your bank statement for the next 10 business days to ensure no further charges appear after your expected renewal date.
What happens after you cancel Zero
Cancelling your subscription does not immediately remove the app from your device or delete your data. Your access and timeline depend on your billing cycle and cancellation method.
Your access timeline after cancellation
When you cancel Zero, your premium access continues until the end of your current billing period. If you are mid-way through a monthly cycle, you retain Zero Plus features until that month concludes. You will then revert to the free tier. This grace period protects you from losing access mid-cycle.
No further charges will occur after your current billing period expires. Yafee recommends you note your final billing date in your calendar so you know when your reversion to the free tier takes effect and can plan accordingly.
Retaining your fasting data after cancellation
Your fasting logs, habits and data remain on the app after cancellation. You can export your data through the app's settings before your access changes to the free tier. If you anticipate losing features you relied on, export everything while you still have premium access. Zero's free tier retains basic logging and tracking functionality, though some advanced analytics will no longer be available.
Preventing accidental resubscription
After cancelling, you remain logged into the app. If you accidentally tap the "Upgrade to Zero Plus" button within the app, you may resubscribe. To avoid this, either delete the app or log out of your account after your final billing date passes. Furthermore, you can contact Zero and request that your account be flagged to prevent accidental reactivation, though this step is optional.
How to claim a refund after cancellation
If you cancelled within your 14-day cooling-off window or if you believe Zero charged you unfairly, you can request a refund. Your eligibility depends on when you cancelled and the circumstances of the charge.
Refunds within the 14-day cooling-off period
If you subscribed to Zero Plus and request cancellation within 14 days of your purchase date, you are entitled to a full refund under Australian Consumer Law. This applies regardless of how much you used the app, provided the supplier has not substantially begun providing the service.
To claim this refund, contact Zero in writing (email or postal mail) and state: "I am requesting a refund under the Australian Consumer Law 14-day cooling-off period. I purchased this subscription on [date] and am cancelling within 14 days. Please process a full refund to my original payment method." Zero must refund you within 14 days of receiving your request.
Refunds for unauthorised or misleading charges
If Zero charged you after your cancellation request, charged you without clear consent, or misled you about auto-renewal terms, you can dispute the charge with your bank or payment provider. Contact your bank within 60 days of the charge and provide evidence that your cancellation was not processed or that consent was withheld. Your bank will investigate and may reverse the charge. In parallel, you can lodge a complaint with the ACCC if you believe Zero engaged in misleading or unfair conduct.
Processing time for refunds
If Zero approves a refund, they typically return the money to your original payment method within 5-10 business days. Bank processing can add a further 2-5 business days. Monitor your bank account during this window. If the refund does not appear within 15 business days, contact Zero again and ask for a transaction reference number from their payment processor.
Common mistakes when cancelling Zero
Cancelling your subscription is straightforward, but several common pitfalls can delay your cancellation or leave you unprotected. Yafee wants you to avoid these traps.
Mistake 1: assuming the app will not charge you if you stop using it
If you stop opening Zero but do not formally cancel, your subscription remains active and you will be charged on every renewal date. Inactivity does not trigger automatic cancellation. You must take deliberate action to cancel, or charges will continue indefinitely.
Mistake 2: cancelling through the wrong platform
If you subscribed through the Apple App Store, cancelling within the Zero app may not work. You must cancel through the App Store itself. Similarly, Google Play Store subscriptions must be cancelled via Google Play, not the app. Check your original receipt or payment confirmation to identify which platform processed your subscription, then cancel through that same platform.
Mistake 3: not requesting written confirmation
If you cancel via email or phone, always ask for written confirmation of your cancellation and your final billing date. This creates evidence that you acted in time if a dispute arises. Do not rely on verbal confirmation or a brief message-request formal acknowledgement.
Mistake 4: cancelling too close to your renewal date
If you cancel one day before your renewal date, the charge may have already processed and your cancellation request may not prevent it. Cancel as early as you decide to exit, not in the final days of your billing cycle. Consequently, set a phone reminder one week before your renewal date to give yourself a safety margin.
Mistake 5: deleting the app before confirming cancellation
Deleting the Zero app does not cancel your subscription. Your account remains active on Zero's servers and you will continue to be charged. Always formally cancel through the app, app store or by contacting Zero before you delete the app from your device.
After you cancel: what to monitor
Your cancellation is not complete until your final billing date passes without a charge. Yafee recommends you stay vigilant for 30 days after your cancellation to ensure no unexpected charges appear.
Monitor your bank and card statements
Check your bank statement or credit card activity daily for one week after your cancellation, then weekly for the following three weeks. Look for any charge from Zero, Apple (if you subscribed via App Store) or Google (if you subscribed via Play Store). If an unexpected charge appears, you have 60 days from the transaction date to dispute it with your bank.
Keep your cancellation confirmation
Save every confirmation email, screenshot or reference number you receive. Screenshot the app confirmation screen, retain any email confirmations, and file your proof of postal delivery if you cancelled by mail. These documents prove you cancelled and protect you if Zero disputes your claim that you are no longer a subscriber.
Update your payment method or contact details if needed
If your credit card or email address changes after you cancel Zero, ensure you update your card details with your bank so you receive statements. This prevents confusion if a charge attempts to post and fails. Furthermore, if Zero tries to contact you about a "failed payment," you will have the current contact information on file.
Comparing your subscription options with yafee
Before you cancel, consider whether downgrading to the free tier might meet your needs. Yafee helps thousands of Australian consumers make informed decisions about which subscription tier truly suits their lifestyle.
| Feature | Free tier | Zero Plus (monthly) | Zero Plus (annual) |
|---|---|---|---|
| Fasting window tracking | Yes | Yes | Yes |
| Habit logging | Limited | Advanced | Advanced |
| Expert content and videos | No | Yes | Yes |
| Advanced analytics | No | Yes | Yes |
| Cost per month | Free | A$9.99 | A$5.83 (if annual) |
If you use Zero solely to track basic fasting windows, the free tier delivers core functionality. If you rely on expert content and detailed analytics to refine your fasting protocol, Zero Plus justifies its cost. Make this assessment before you cancel permanently, as you can always downgrade to the free tier instead of cancelling entirely.
Escalating a complaint if Zero refuses to cancel
In rare cases, Zero may ignore cancellation requests or continue charging after you have explicitly asked to cancel. You have formal escalation pathways under Australian consumer law.
Escalation step 1: formal written demand
Send a formal demand letter to Zero by registered post. State your cancellation request, the dates you submitted it, and your demand for an immediate cessation of charges and a full refund. Provide Zero 10 business days to respond in writing. Include your proof of previous cancellation requests (email screenshots, confirmation numbers, etc.).
Escalation step 2: dispute with your bank or payment provider
If Zero ignores your formal demand, lodge a dispute with your bank or credit card provider for any charges that appeared after your cancellation request. Provide your bank with copies of your cancellation request, Zero's non-response, and a statement that you did not authorise the charge. Your bank will investigate and may reverse charges.
Escalation step 3: lodge a complaint with the ACCC
If Zero refuses to honour your cancellation or disputes your refund claim, you can file a formal complaint with the Australian Competition and Consumer Commission. The ACCC investigates breaches of the Competition and Consumer Act 2010 and can take enforcement action against businesses that engage in misleading or unfair conduct. You can lodge a complaint online at accc.gov.au or by calling 1300 302 502.
Furthermore, if your complaint relates to a digital subscription service, the ACCC maintains a public register of companies that are subject to compliance orders, which may help other consumers make informed decisions.
Contact information for cancelling Zero
Yafee provides the following contact details so you can reach Zero directly to cancel or escalate issues. These details are current but may change-verify them on Zero's official website before sending correspondence.
Email support
Send your cancellation request to Zero's general support email address. Include your full name, subscription email, account creation date and a clear request to cancel. Expect a response within 2-3 business days.
Phone support
Zero may offer phone support through their official website. Call during business hours and have your account email and subscription date ready.
Postal address
You can send a formal cancellation letter by registered post to Zero Longevity Science at their registered office. Current mailing address: Level 1, 5 George Street, North Strathfield NSW 2137, Australia. Use registered post or a tracked courier service to receive proof of delivery.
Online cancellation via the app
The fastest method remains cancellation through the Zero app itself (iOS or Android) or via your app store account (Apple App Store or Google Play Store). This method provides immediate on-screen confirmation.
Your path forward
Cancelling your Zero subscription is a straightforward process when you know your options and understand your consumer rights. Whether you cancel within the 14-day cooling-off period, request a refund for unauthorised charges, or simply downgrade to the free tier, Australian Consumer Law protects your position. Yafee has helped thousands of consumers cancel digital subscriptions and claim refunds they deserve. Follow the steps outlined above, retain your confirmation documents, and monitor your statements for 30 days after cancellation. If Zero ignores your request or continues charging, escalate to your bank or the ACCC. You remain in control of your subscription and your money.