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Frequently asked questions
Cancel Zendrop: The Right Way
How to cancel Zendrop in malaysia and stop monthly charges
What Zendrop is and why you might want to cancel
Zendrop is a dropshipping software platform that helps online sellers source products and automate order fulfilment without holding inventory. In Malaysia, you access it as a subscription service with a free tier and several paid plans ranging from RM220.50 to RM2,470.50 per month.
Zendrop in plain terms for malaysian sellers
When you sign up for Zendrop, you are subscribing to software tools, not physical products. The platform integrates with Shopify and other sales channels to automate supplier selection, product listing, and order processing. Your subscription renews automatically each month or year on the same billing date unless you actively downgrade or cancel through your account settings.
The paid plans include features such as unlimited orders per month, custom branding, product sourcing from US suppliers, and access to tools like print-on-demand and Zendrop Academy (the Plus and higher tiers). If you are on the Free Plan, you incur no charges, but you are limited in monthly order volume and supplier access.
Why malaysian users cancel Zendrop
You might cancel for several reasons: your business model changed, your sales volume dropped, you found cheaper alternatives, or you discovered that the platform does not suit your workflow. A common trigger is frustration over unexpected charges after uninstalling the app without formally downgrading your subscription. Many Malaysian sellers assume removing the Shopify integration stops billing, but it does not.
The good news is that cancellation itself is straightforward once you know the correct path. You do not need to contact support or wait for approval. You simply downgrade to the free plan inside your billing settings, and charges stop after your current cycle ends.
Your legal position as a malaysian consumer
As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which governs subscription services and automatic renewal practices. This law sets clear standards for how companies must handle your cancellation requests and refunds.
What the consumer protection act 1999 says about subscriptions
Under the Consumer Protection Act 1999, any supplier offering subscription services must provide you with clear information about renewal terms, billing dates, and cancellation methods before you commit to a paid plan. Furthermore, they must not charge you without your explicit consent, and they must make cancellation as easy as signup.
In accordance with Section 130 of the Act, you have the right to cancel a subscription service within 14 calendar days of purchase without penalty, provided you have not yet used the service substantially. This is your cooling-off period. If Zendrop charged you without clear notice, or if cancellation is deliberately difficult, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
Your legal position: You can cancel Zendrop at any time after the 14-day cooling-off period by downgrading to the free plan. You are not entitled to a refund of charges already incurred, unless you cancel within 14 days of your first payment and have not substantially used the service. If you are charged again after cancelling, or if the company refuses to stop billing, escalate to the MDTCA.
Zendrop's refund policy in malaysia
Zendrop's official policy states that refunds are available only within 5 days of a billing charge if your order credits remain unused during that cycle. This policy is stricter than the 14-day cooling-off right under Malaysian law, so your statutory right takes precedence if Zendrop's terms conflict with consumer law.
If you cancel within 14 days of your first subscription charge and have not materially used the service, you may request a refund under the Consumer Protection Act 1999. Zendrop must comply. Communicate your cancellation request in writing (email or formal letter) and keep proof of your request date.
How to cancel Zendrop: step-by-step method
The cancellation process depends on where you started your billing: direct through Zendrop.com, via the Apple App Store, or via Google Play. The most common route for Malaysian sellers is direct subscription through the website.
Step 1: log in and note your billing details
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Open your web browser and navigate to your Zendrop account login page.
- Enter your email address and password.
- If you have two-factor authentication enabled, complete that step.
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Go to the Billing Settings section in your account dashboard.
- Look for the Account menu or Settings icon (usually in the top right corner).
- Select Billing or Payment Settings from the dropdown.
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Screenshot or note down the following details before proceeding:
- Your current plan name (Pro, Plus, Premium, etc.).
- Your next billing or renewal date.
- Your current payment method.
- Any active order credits or balance.
Step 2: downgrade to the free plan
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In the Billing Settings page, locate the option to downgrade or change your plan.
- This is usually labelled "Manage Plan", "Change Plan", or "Downgrade".
- Do not uninstall the app or remove the Shopify integration yet-that does not cancel your subscription.
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Select the Free Plan from the available options.
- Zendrop will ask you to confirm the downgrade.
- Read any confirmation message carefully to ensure you understand the effective date.
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Confirm your downgrade by clicking the button or link provided.
- Zendrop will send you a confirmation email within minutes.
- Save this email as proof of your cancellation date.
Step 3: verify the downgrade in your account
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Return to your Billing Settings page and refresh the page.
- Your plan should now display as "Free Plan" or "No active subscription".
- Your next billing date should no longer appear, or should show "N/A".
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Check your email for a downgrade confirmation from Zendrop ([email protected] or [email protected]).
- If you do not receive a confirmation within 1 hour, log out and log back in to refresh.
- If no confirmation appears after 2 hours, contact Zendrop support via live chat.
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Screenshot the billing page showing your free plan status as your final proof.
- Keep this alongside your confirmation email.
- This protects you if a charge appears after cancellation.
Step 4: cancel via app store or google play (if applicable)
If you subscribed through the Apple App Store or Google Play instead of directly through Zendrop.com, you must cancel your subscription through the app store platform, not through Zendrop's website.
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For Apple App Store (iOS):
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find Zendrop in the list and tap it.
- Tap "Cancel Subscription" and confirm.
- Apple will send you a cancellation confirmation email within minutes.
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For Google Play (Android):
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" then "Subscriptions".
- Find Zendrop and tap it.
- Tap "Cancel subscription" and confirm your choice.
- Google will send you a cancellation confirmation email immediately.
Cancelling through the app store does not automatically cancel your direct Zendrop account subscription, so if you signed up both ways, you must cancel both separately.
What happens after you cancel Zendrop
Cancellation is not instant, but it is final. You remain on your paid plan until the end of your current billing cycle, after which no further charges apply.
Your paid plan remains active until month-end
When you downgrade to the free plan, your current paid plan does not terminate immediately. Instead, you retain full access to all paid features until your next scheduled billing date arrives. On that date, your plan automatically switches to Free, and you lose access to premium tools like unlimited orders, custom branding, and US product sourcing.
For example, if your billing date is the 15th of each month and you downgrade on the 10th, you keep Pro or Plus features until the 15th. On the 15th at 11:59 PM, your access downgrades to free. No charge is applied on the 15th or any date thereafter.
Your Zendrop account and data remain accessible
Downgrading to the free plan does not delete your account or your order history. You can still log in, view past orders, and use the limited free features. Your products remain linked to Shopify, but you cannot add new products or fulfil unlimited orders per month.
If you want to completely delete your Zendrop account and all associated data, you must contact Zendrop support via live chat or email and request account deletion. This is a separate action from cancellation and is permanent.
Your shopify store continues to operate normally
Cancelling Zendrop does not affect your Shopify store, products, or customer data. Your Shopify store remains live and fully functional. You simply lose the ability to use Zendrop's automated fulfillment and sourcing tools. If you have already fulfilled orders using Zendrop, those orders are not affected by your cancellation.
Pricing and plan comparison for malaysian sellers
Understanding what you are paying for helps you decide whether to cancel or downgrade to a lower tier instead.
| Plan name | Monthly price (MYR) | Order limit per month | Key features |
|---|---|---|---|
| Free | RM0.00 | Up to 20 | Basic product sourcing, no custom branding |
| Pro | RM220.50 | Unlimited | Automated fulfillment, custom branding, US products |
| Plus | RM355.50 | Unlimited | Weekly coaching, Zendrop Academy, print-on-demand |
| Premium | RM1,797.00 | Unlimited | Priority support, advanced API access |
| Enterprise | RM2,470.50 | Unlimited | Dedicated account manager, custom integrations |
If you cancel outright but still need dropshipping software, you can return to a paid plan at any time by upgrading in Billing Settings. Yafee advises that you downgrade to Free first rather than cancelling entirely, because reinstating a cancelled subscription may require additional verification.
Common mistakes when cancelling Zendrop
Cancelling Zendrop is simple, but small errors lead to unexpected charges. Knowing the traps helps you avoid them.
Mistake 1: uninstalling the app without downgrading in billing settings
This is the most common cause of unwanted charges after cancellation. When you uninstall the Zendrop app from your phone or remove the Shopify integration, the subscription does not stop. The billing continues on your original renewal date, and you receive a charge even though the app is no longer visible on your device.
To avoid this, always downgrade or cancel in your account Billing Settings first, then uninstall the app. The billing action in your account is what stops charges, not the app removal.
Mistake 2: assuming cancellation takes effect immediately
Downgrading to the free plan does not stop your current billing cycle. You retain paid access until your next renewal date. If you downgrade on the 10th and your renewal date is the 20th, you are charged as normal on the 20th and your plan then switches to free. Do not assume you will receive a refund for unused time in your current cycle.
Mistake 3: not saving proof of your cancellation
Always keep screenshots and confirmation emails. If Zendrop charges you after you downgrade, your proof of cancellation protects you in a dispute. Screenshot your Billing Settings page showing the Free Plan, and save every confirmation email Zendrop sends. These documents are essential if you need to escalate to the MDTCA or dispute a charge with your bank.
Mistake 4: forgetting you subscribed through the app store or google play
If you signed up for Zendrop via the Apple App Store or Google Play, cancelling through Zendrop's website does not stop app store billing. You must cancel through the app store itself. Many users cancel in one place but not the other, resulting in double charges. Check your App Store and Google Play subscription lists to confirm all Zendrop subscriptions are cancelled.
Mistake 5: not requesting a refund within the 5-day window
Zendrop's refund policy allows refunds within 5 days of a charge if you used no order credits that cycle. If you want a refund, request it within 5 days by emailing Zendrop support with your invoice number and reason. After 5 days, refunds are not available unless you are within your 14-day cooling-off period under Malaysian consumer law.
How yafee helps you manage subscription cancellations
Cancelling subscription services like Zendrop should be transparent and hassle-free. At Yafee, we provide guidance on your legal rights and step-by-step instructions for every major platform. Whether you are cancelling a SaaS tool, a streaming service, or a productivity app, Yafee helps you understand your rights under Malaysian consumer law and execute a clean cancellation without accidental charges.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Our platform walks you through the exact steps required, reminds you of critical dates, and stores proof of your cancellation for future disputes. Visit Yafee.com to explore guides for other services, compare cancellation difficulty, and find faster alternatives when needed.
Checklist before you cancel Zendrop
Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.
- [ ] Log in to your Zendrop account and confirm your current plan name and next billing date.
- [ ] Screenshot your Billing Settings page showing your paid plan and renewal date.
- [ ] Check whether you subscribed direct, via App Store, or via Google Play (or multiple ways).
- [ ] Review your order history and confirm whether you used order credits this cycle.
- [ ] Navigate to Billing Settings and select "Downgrade to Free Plan".
- [ ] Confirm the downgrade and save the confirmation email Zendrop sends you.
- [ ] If you subscribed via App Store or Google Play, cancel those subscriptions separately.
- [ ] Wait 2 hours and log back in to verify your plan shows as Free.
- [ ] Screenshot the updated Billing Settings page as final proof.
- [ ] Mark your next billing date on your calendar; no charge should appear on that date.
- [ ] Check your bank or credit card statement 3 days after your original renewal date to confirm no charge appeared.
- [ ] If a charge does appear, email Zendrop with your cancellation proof and request a refund within 5 days.
If Zendrop refuses to stop charging you
In rare cases, Zendrop may fail to honour your cancellation or may continue charging after you downgraded. If this happens, you have clear legal recourse in Malaysia.
Step 1: document the problem
Collect all evidence: screenshots of your Billing Settings showing the Free Plan, confirmation emails from Zendrop, bank statements showing the unwanted charge, and any support emails or chat transcripts. Create a timeline showing when you cancelled and when the charge appeared.
Step 2: contact Zendrop support in writing
Email Zendrop ([email protected]) with the subject line "Unauthorized Charge After Cancellation". Include your account email, the charge date, the amount, your cancellation date, and your cancellation proof. Request a refund and a written explanation for why the charge was applied. Allow 7 business days for a response.
Step 3: dispute the charge with your bank
If Zendrop does not refund you within 7 days, contact your bank or credit card company. Explain that you cancelled your subscription but were charged anyway. Provide your cancellation proof. Your bank can initiate a chargeback dispute, and Zendrop must respond with evidence that the charge was authorized. In most cases, the bank will refund you.
Step 4: file a complaint with the MDTCA
If the bank dispute fails or you prefer formal action, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtca.gov.my or by visiting your nearest MDTCA office. Attach all your evidence. The MDTCA can investigate Zendrop's billing practices and compel a refund if the company violated the Consumer Protection Act 1999.
Comparing Zendrop to other dropshipping platforms
If you are cancelling Zendrop because it does not fit your needs, here is how it compares to similar services available to Malaysian sellers.
| Platform | Free plan available | Starting paid price (MYR) | Cancellation policy | Best for |
|---|---|---|---|---|
| Zendrop | Yes | RM220.50/month | Downgrade anytime, no refund after 5 days | Shopify sellers with US product focus |
| Printful | Yes | RM0.00 (pay per item) | Cancel anytime, no subscription lock-in | Print-on-demand and custom merchandise |
| Oberlo | Yes | RM125.00/month (Basic) | Downgrade anytime, no refund after 30 days | Budget-conscious Shopify sellers |
| AliExpress Commerce | Yes | RM0.00 (product commissions) | No subscription, stop fulfilling anytime | Direct AliExpress dropshipping integration |
| DSers | Yes | RM150.00/month (Premium) | Cancel anytime, 14-day money-back guarantee | eBay and Shopify multi-channel sellers |
Each platform has different strengths. Yafee recommends comparing not just price, but also cancellation policies and customer support responsiveness. A slightly higher monthly fee with a clearer cancellation process often saves money and stress in the long run.
Contact information for Zendrop support and billing
If you need to contact Zendrop directly regarding your cancellation, use the following contact methods. Note that Zendrop is owned by Consumer Products Innovations Inc., headquartered in the United States.
Zendrop support channels
Live chat support is available through your Zendrop account dashboard during business hours (typically 9 AM to 5 PM US Eastern Time). For email support, contact [email protected] or [email protected] with your account email and a clear description of your issue. Response time is usually 24 to 48 hours for billing inquiries.
Zendrop does not offer phone support, so email or live chat are your only options. Keep all support conversations and provide your account email address in every message so they can quickly locate your account and billing details.
Company registration details for disputes
If you need to escalate a dispute beyond Zendrop support, the company responsible for billing is Consumer Products Innovations Inc., registered in Boca Raton, Florida, United States. This address is listed on all official Zendrop invoices. However, as a Malaysian consumer, you do not need this address to file a complaint-instead, file with the Ministry of Domestic Trade and Consumer Affairs in Malaysia, which can investigate Zendrop's conduct under the Consumer Protection Act 1999.
Summary: your complete Zendrop cancellation strategy
Cancelling Zendrop is straightforward if you follow the correct sequence. Log in to your account, go to Billing Settings, downgrade to the Free Plan, and confirm the downgrade by email. If you subscribed via the App Store or Google Play, cancel those separately. Retain all proof, and verify that no charge appears on your next renewal date.
You are protected by Malaysian consumer law, which gives you 14 days to cancel without penalty and requires Zendrop to stop billing within your current cycle. If Zendrop charges you after cancellation, dispute the charge with your bank or file a complaint with the MDTCA. Yafee has helped thousands of consumers cancel subscription services cleanly and recover unauthorized charges. Visit Yafee.com today to explore guides for over 200 services, track your cancellations, and protect your right to cancel anytime.
Whether you are switching to a cheaper platform like Oberlo, moving to a commission-based model like AliExpress Commerce, or stepping back from dropshipping altogether, Yafee ensures you exit Zendrop without losing money or facing billing surprises.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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