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Frequently asked questions
Cancel Zendrop: The Right Way
How to cancel Zendrop in the philippines and stop surprise charges on your card
What Zendrop is and why clean cancellation matters for filipino sellers
Zendrop is a subscription-based dropshipping platform that helps e-commerce sellers source products, fulfil orders, and manage suppliers from a single dashboard. If you operate a Shopify store and use Zendrop to automate your supply chain, you are likely paying a monthly fee in US dollars that converts to Philippine pesos on your card statement. Yafee has seen countless Filipino entrepreneurs struggle with this exact scenario.
The real challenge is not signing up. The real challenge is cancelling cleanly without surprise charges appearing on your next billing cycle. Many Filipino users report that Zendrop continues to bill them even after they disconnect their store or uninstall the app, especially when linked products remain active in their account. Yafee exists to help you navigate exactly this kind of trap and protect your cash flow.
How zendrop's pricing structure works for philippine users
Zendrop operates on a freemium model with a Free Plan at PHP 0 and paid tiers that start at PHP 2,768 per month (approximately USD 49) for the Pro Plan and PHP 4,464 per month (approximately USD 79) for the Plus Plan. All charges are billed in US dollars, so your actual card statement will be slightly higher due to your bank's foreign exchange conversion fees. This means you always pay more than the advertised rate in pesos.
Many sellers also use Zendrop's Usage-Based Billing Plan, which charges you based on the highest number of linked products during your billing cycle. This is crucial for cancellation: if you unlink products mid-month, you still pay the full amount for that cycle. Only the next cycle's fee drops based on lower product counts.
| Plan type | Monthly cost (PHP) | Key features |
| Free Plan | PHP 0 | Limited product access, basic fulfillment |
| Pro Plan | PHP 2,768 (USD 49) | Unlimited fulfillment, custom thank-you cards, US suppliers |
| Plus Plan | PHP 4,464 (USD 79) | All Pro features plus trending products, private listings |
| Usage-Based Plan | Variable | Charged by highest monthly linked product count |
Why filipino sellers cancel Zendrop
You might cancel because your business model changed, you found a cheaper supplier, or Zendrop no longer fits your workflow. You might also cancel because you are unhappy with support response times or you want to consolidate your tools into a single platform. Whatever your reason, you should cancel as soon as you decide to leave, not days before your next renewal. Yafee recommends submitting your cancellation request immediately to avoid unintended charges.
Your consumer rights and what they protect in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service, even a digital one like Zendrop.
What the consumer act of the philippines guarantees you
Under the Consumer Act of the Philippines, Zendrop must honour your cancellation request within a reasonable timeframe. The law also requires that all charges stop immediately upon cancellation, unless you have already used the service for that billing period. If Zendrop continues to bill you after you cancel, you have the right to dispute the charge with your card issuer or file a complaint with the Department of Trade and Industry (DTI), which enforces consumer protection laws in the Philippines.
The law also mandates transparency: Zendrop must clearly disclose its billing date, cancellation process, and refund policy before you pay. If the company makes it deliberately difficult to cancel or hides the cancellation button, that violates the Consumer Act. You are protected by law, not by the company's goodwill.
Your legal position
You have the right to cancel your Zendrop subscription at any time. Zendrop must stop charging you on the date you request cancellation or within a reasonable period thereafter. You are entitled to a refund for any charges made after your cancellation request if the company does not honour the cancellation immediately. If Zendrop refuses to refund you, the Department of Trade and Industry (DTI) can investigate and issue a formal ruling in your favour.
How to escalate if Zendrop refuses to stop charging you
If Zendrop does not honour your cancellation and continues to charge your card, you have three escalation routes. First, contact Zendrop support at [email protected] with screenshots of your cancellation request and ask for a written confirmation that your account is cancelled. Request a refund for all charges made after your cancellation date. Keep these emails as evidence.
Second, dispute the charge with your bank or credit card issuer. Your card issuer can file a chargeback on your behalf if Zendrop refuses to refund you within 14 days. Most Filipino banks will reverse the charges while they investigate.
Third, if both steps fail, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at the DTI website or visit your nearest DTI office in person. Include copies of your cancellation request email, your card statements showing ongoing charges, and your dispute letter to Zendrop. The DTI will investigate at no cost to you.
How to cancel Zendrop from your account dashboard
Zendrop offers cancellation directly through your account settings, which is the cleanest and fastest method.
Step 1: log in to your Zendrop account
Go to app.zendrop.com and enter your email address and password. If you have two-factor authentication enabled, enter your verification code when prompted. You must be logged in to your own account; you cannot cancel someone else's account.
Step 2: navigate to your account settings
Click on your profile icon in the top-right corner of the dashboard. A dropdown menu will appear. Select "Account Settings" or "Billing" from the options shown. This takes you to the settings page where all your subscription information is stored.
Step 3: find the cancellation option under billing
Look for a section labelled "Subscription", "Billing", or "Plan Details". You will see your current plan, your billing date, and your next charge amount. Below this information, you should see a button or link that says "Cancel Subscription", "Downgrade Plan", or "Cancel My Subscription". Click this button.
Step 4: select your cancellation reason and confirm
Zendrop will ask you why you are cancelling. Select the reason that best describes your situation from the dropdown menu. This feedback helps Zendrop improve their service, but your reason does not affect whether you can cancel. After selecting a reason, click the confirmation button to complete the cancellation.
Step 5: take a screenshot and save your confirmation email
Zendrop will display a confirmation message on screen saying your subscription has been cancelled. Take a screenshot of this message immediately. Check your email (including your spam folder) for a confirmation email from Zendrop. This email is your proof that you cancelled. Save this email and the screenshot in a folder on your computer or cloud storage.
How to cancel Zendrop if you cannot access your account
If you forget your password or cannot log into your account, you must contact Zendrop support directly to request cancellation.
Step 1: go to the Zendrop password reset page
Visit app.zendrop.com and click "Forgot Password?" below the login fields. Enter the email address associated with your Zendrop account. Zendrop will send you a reset link.
Step 2: check your email and click the reset link
Open your email inbox and look for a message from Zendrop with the subject "Reset Your Password" or similar. Click the link in the email. If you do not see the email within 5 minutes, check your spam or junk folder. The reset link usually expires after 24 hours.
Step 3: create a new password and log in
Enter a new password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. Click "Save Password" or "Reset Password". You can now log in to your account with your new password and follow the cancellation steps outlined above.
Step 4: contact support if the reset link does not work
If you do not receive a reset email or the link has expired, send an email to [email protected] with the subject line "Request to Cancel Subscription". In the email body, include your full name, the email address associated with your account, and your Shopify store URL. Ask Zendrop to cancel your subscription and confirm the cancellation in writing. Yafee advises sending this email from the address linked to your Zendrop account so support can verify your identity.
What happens after you cancel Zendrop
Understanding what occurs after cancellation helps you avoid confusion and unexpected charges.
When your access ends
Your access to Zendrop usually ends immediately after you click the cancellation button, or at the end of your current billing cycle, depending on Zendrop's policy. Check your confirmation email to see whether Zendrop specifies an immediate cancellation or an end-of-cycle cancellation. If it says "end of cycle", you may still have access until your next billing date. If it says "immediate", your dashboard will shut down right away.
What happens to your linked products
Any products you linked to Zendrop through your Shopify store will remain in your store, but Zendrop will no longer manage them. You will not be able to update prices, track inventory, or fulfil orders through Zendrop after cancellation. Your Shopify store itself is not affected; only your Zendrop integration stops working.
Checking your final invoice
Log into your bank account or credit card portal and check for a final charge from Zendrop within 5-7 business days. This charge should reflect only the days you used Zendrop during the final billing cycle, unless you cancelled mid-cycle and are charged through the end of the month. Yafee recommends comparing this charge to your cancellation confirmation to ensure it matches your expectations.
How to request a refund from Zendrop
Zendrop's refund policy depends on when you cancel within your billing cycle and why you are requesting a refund.
Refunds for mid-cycle cancellations
If you cancel before the end of your billing cycle, Zendrop typically does not issue a pro-rata refund for the unused portion of your subscription. Most subscription services charge you for the full month regardless of when you cancel. However, if you cancel within 14 days of your initial sign-up, many platforms offer a money-back guarantee. Check your confirmation email or Zendrop's website for their specific refund window.
How to request a refund in writing
To request a refund, send an email to [email protected] with the subject "Refund Request After Cancellation". Include your account email, your full name, your Shopify store URL, the date you cancelled, and the amount you want refunded. Explain briefly why you believe you are entitled to a refund. For example: "I cancelled within 14 days of signing up" or "You continued billing me after I cancelled". Keep a copy of this email for your records.
What to do if Zendrop denies your refund
If Zendrop denies your refund within 14 days of your request, you can escalate to your bank or card issuer. Provide your bank with a copy of your cancellation confirmation, your refund request email, and Zendrop's denial. Your bank can then file a chargeback on your behalf. Alternatively, file a complaint with the Department of Trade and Industry (DTI), which has the power to compel Zendrop to refund you if the company violated consumer protection laws.
Common mistakes when cancelling Zendrop
Cancelling is straightforward when you know what to avoid, and Yafee wants to protect you from the traps that trip up other Filipino sellers.
Mistake 1: uninstalling the app without cancelling the subscription
Simply uninstalling the Zendrop app from your Shopify store does not cancel your subscription. Zendrop will continue to bill you every month unless you formally cancel through your account settings or contact support. The app remains active on Zendrop's servers, and you are still charged. Always cancel the subscription first, then uninstall the app.
Mistake 2: relying on email confirmations without screenshots
Email confirmations can be lost, deleted, or marked as spam. Take screenshots of your cancellation confirmation on screen and save them to your computer. These screenshots serve as backup proof if Zendrop denies cancelling your account or if your email is lost. You will need this proof if you escalate to your bank or the DTI.
Mistake 3: cancelling a few days before your billing date
If your billing date is June 15 and you cancel on June 12, Zendrop may still charge you on June 15 because the charge cycle has already been initiated. Cancel as early as possible in your billing cycle to avoid this trap. Yafee recommends cancelling immediately when you decide to leave, not waiting until the last few days.
Mistake 4: not checking your bank statement after cancellation
Even after you cancel, check your bank statement every 3-5 days for the next 2 weeks to ensure Zendrop stops charging you. If you see an unexpected charge, dispute it with your bank right away. The sooner you flag the charge, the faster your bank can reverse it.
Checklist: before and after you cancel Zendrop
Use this checklist to ensure you cancel properly and protect yourself from surprise charges.
| Task | Status |
| Log into your Zendrop account at app.zendrop.com | Done |
| Note your current billing date and next charge amount | Done |
| Navigate to Account Settings or Billing section | Done |
| Click "Cancel Subscription" and select your reason | Done |
| Take a screenshot of the cancellation confirmation | Done |
| Save the confirmation email from Zendrop | Done |
| After cancellation | Status |
| Wait 5-7 business days and check your bank statement | Done |
| Verify no charges appear after your cancellation date | Done |
| If charged, email [email protected] with proof of cancellation | Done |
| If Zendrop refuses refund, dispute with your bank | Done |
| File complaint with DTI if bank dispute fails | Done |
Zendrop's cancellation address and contact details
If you need to send Zendrop a written cancellation request by mail, Zendrop's legal entity is Consumer Products Innovations Inc., operating as Zendrop. The company's headquarters is located in Florida, United States. However, Yafee recommends cancelling through your account dashboard or by email to [email protected], as these methods create an instant digital record of your cancellation.
If you must send a physical letter, address it to Consumer Products Innovations Inc. (d.b.a. Zendrop), with a request to cancel your account. Include your full name, email address, account number, and Shopify store URL. Send the letter via registered mail so you have proof of delivery. Keep a copy for your records.
Why yafee helps filipino entrepreneurs cancel subscriptions safely
Thousands of Filipino sellers have used digital tools like Zendrop to launch and grow their online stores. Yafee has helped thousands of consumers cancel recurring subscriptions, dispute unauthorized charges, and recover refunds through official channels. Cancelling a subscription should be as easy as signing up, and your consumer rights under Philippine law protect you when companies make cancellation difficult.
If you have already cancelled Zendrop but continue to see charges, escalate immediately. Do not wait. Your bank and the Department of Trade and Industry exist to protect you. Yafee recommends keeping all cancellation correspondence for at least one year in case you need to dispute a charge later. Your financial security matters, and the law backs you up when a company refuses to honour a cancellation request.