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Frequently asked questions
Cancel Youcam Makeup: Step-by-Step Guide
How to cancel Youcam Makeup in malaysia and stop unexpected charges
What Youcam Makeup is and what you are paying for
Youcam Makeup is a freemium beauty application developed by Perfect Corp., available on iOS and Android devices throughout Malaysia. You download the app for free, but most advanced features require a paid subscription to unlock. Understanding exactly what you subscribed to, and where your billing originates, is the first step toward cancelling with confidence.
Youcam Makeup operates on a freemium subscription model
Perfect Corp. markets Youcam Makeup as an AI-powered virtual makeup and photo editing tool. The free version includes basic features, but you access premium makeup looks, unlimited editing, ad-free browsing, and advanced skin tools only through a paid tier. Malaysian users see pricing displayed in MYR (Malaysian Ringgit) on the Apple App Store, though the currency may vary depending on your billing region.
The service ties your subscription to one of three billing channels: the Youcam website directly, the Apple App Store (for iPhone or iPad users), or Google Play (for Android users). This distinction is critical, because you must cancel through the exact channel where you subscribed, not through another platform. Deleting the app, for example, does not cancel your subscription and does not stop future charges.
Paid tiers unlock exclusive features and remove advertising
Premium and Pro subscriptions remove advertisements, grant access to exclusive makeup palettes and filters, and unlock extended editing capabilities. If you activated a free trial period, the terms state that any unused trial days are forfeited the moment you purchase a subscription. You cannot resume or extend a free trial after upgrading to a paid plan.
Most Malaysian users subscribe to annual or monthly plans. Annual plans typically cost more upfront but offer a lower per-month rate, whereas monthly plans renew every 30 days. Your renewal date appears in your subscription settings, and this date becomes your hard deadline for cancellation if you wish to avoid the next charge.
Your legal position under malaysian consumer protection law
Malaysian consumers benefit from strong statutory protections when purchasing digital services. Your cancellation right rests on the Consumer Protection Act 1999 (CPA 1999), which governs unfair contract terms and imposes duties of transparency on service providers. Yafee recognises that these protections apply equally to software subscriptions as they do to physical goods.
The consumer protection act 1999 gives you cancellation and refund rights
Under the CPA 1999, a trader (in this case, Perfect Corp.) must present subscription terms clearly, explain renewal dates transparently, and provide you with a straightforward cancellation mechanism. You hold the right to cancel before renewal and to avoid automatic renewal charges, provided the service allows cancellation via a method as easy as the original purchase method.
If Youcam Makeup does not offer a transparent, user-friendly cancellation path, or if the company makes cancellation deliberately difficult, this may constitute an unfair term under the CPA 1999. The Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) can investigate complaints of unfair trading practices.
Furthermore, should the company charge you after your cancellation request or refuse to honour a valid cancellation, you may file a complaint with KPDNHEP's Consumer Affairs Division, which enforces the Act and can compel refunds or compensation.
Your right to data and account closure after cancellation
Although Perfect Corp. does not publish explicit data retention policies in its publicly available Help Center, the Personal Data Protection Act 2010 (PDPA 2010) requires the company to handle your personal information fairly and securely. After cancellation, you retain the right to request deletion of your personal data, subject to lawful retention obligations (such as for dispute resolution or tax compliance).
Before you cancel, export or screenshot any custom makeup looks, edited photos, or account information you wish to preserve. Perfect Corp. may delete your account and associated data after a grace period following cancellation, though the exact retention window is not publicly specified. Acting immediately protects your content.
How to cancel Youcam Makeup: step-by-step for each platform
Cancellation routes differ based on where you subscribed. Yafee advises you to verify your billing channel first, then follow the appropriate path for that platform. Each route takes between 2 and 5 minutes to complete.
Step 1: verify your subscription details before cancelling
Open Youcam Makeup and navigate to your Account or Settings section. Look for Subscription, Billing, or My Plan. Take a screenshot of your current plan name, renewal date, and billing frequency. This documentation protects you if a dispute arises later.
- Open Youcam Makeup and tap the menu icon (usually three horizontal lines or a profile icon).
- Select Account, Settings, or My Subscriptions.
- Locate your current plan details, including renewal date and payment method.
- Screenshot the entire subscription panel.
- Check your email for the most recent receipt or invoice from Perfect Corp., Google Play, or Apple.
- Note the billing channel (Youcam website, App Store, or Google Play).
Step 2: cancel via the Youcam website if you subscribed directly
If you created a Youcam account on perfectcorp.com and paid directly via credit card or bank transfer, you must cancel through the web account. This method is the fastest and leaves the clearest digital record.
- Visit the Youcam Makeup website (youcammakeup.com or perfectcorp.com).
- Sign in with your Youcam account email and password.
- Navigate to Account or My Subscriptions.
- Select View Plan or Subscription Details.
- Locate the Cancel Subscription or Unsubscribe button.
- Follow the cancellation flow and confirm your cancellation.
- Youcam will display a confirmation message and send a confirmation email.
- Save this confirmation email for your records.
The support page at the Youcam Help Center (yce.perfectcorp.com) provides additional guidance, though the interface is not localised for Malaysia. If the cancel button does not appear, ensure you are viewing your active subscription tier, not just your account overview.
Step 3: cancel via apple app store if you subscribed on iPhone or iPad
iPhone and iPad users often subscribe through the Apple App Store, and Apple handles the billing. You must cancel through your Apple ID settings, not within the app itself. This process is secure and completes within minutes.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings menu.
- Select Subscriptions.
- Find Youcam Makeup in the list of active subscriptions.
- Tap Youcam Makeup and then select Cancel Subscription.
- Apple will ask you to confirm the cancellation reason and display your final billing date.
- Confirm the cancellation by tapping Cancel Subscription again.
- Apple sends a confirmation email to your registered Apple ID email address within minutes.
- Keep this email as proof of cancellation.
Cancellation takes effect immediately, meaning you retain access to Youcam Makeup until your current billing period ends. After that date, your subscription lapses and you revert to the free tier. No refund is issued for the current period unless you cancel within the Apple 14-day refund window (which applies only to accidental purchases or purchases made by minors without consent).
Step 4: cancel via google play if you subscribed on android
Android users who subscribed through Google Play must cancel via the Google Play Store app or website. Google manages billing separately from Perfect Corp., so your cancellation request goes to Google first, then syncs to Youcam Makeup's systems.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage your Google Account, then navigate to the Subscriptions tab.
- Find Youcam Makeup in your active subscriptions.
- Tap Youcam Makeup and then select Cancel Subscription.
- Google displays the reason selection menu; choose your reason (optional but helpful for feedback).
- Confirm the cancellation by tapping Cancel Subscription.
- Google sends a confirmation email within 24 hours.
- Retain this email for your records.
Your access ends on the last day of your current billing cycle. Subsequent charges do not occur. If you subscribed on the web-based Google Play website instead, follow the same steps but log in at play.google.com instead.
Understanding your refund eligibility and timeline
Refund availability depends on where you subscribed and how long ago you purchased. Yafee emphasises that Malaysian consumer law favours you in many scenarios, but specific refund windows vary by platform.
Refund window for app store purchases (14 days)
Apple allows a 14-day refund window from the date of purchase. If you subscribed fewer than 14 days ago and cancel within this period, you may request a refund by contacting Apple Support. Refunds cover only that single billing cycle, not future cancelled periods.
| Scenario | Refund eligible? | Action |
|---|---|---|
| Cancelled within 14 days of first purchase | Yes | Contact Apple Support; provide order number and reason. |
| Cancelled after 14 days but before first renewal | No | Cancellation stops future charges; current period is not refunded. |
| Accidental purchase or bought by a minor | Yes | Contact Apple Support with proof; Apple may refund even after 14 days. |
| Cancelled after renewal (second or later charge) | No (for that cycle) | Request refund from Apple Support if you did not use the service. |
Refund window for google play purchases (15 days)
Google Play offers a 15-day refund period from purchase. If you request a refund within 15 days of being charged, Google investigates and typically approves the request. After 15 days, refunds are discretionary and depend on your account history and reason.
Consequently, if you subscribed on Google Play and wish to obtain a refund, contact Google Play Support immediately with your order number and subscription details. Provide a clear reason (e.g., "Did not intend to purchase" or "Service does not work as described"). Google processes refund requests within 5 to 10 business days.
Refund eligibility for direct website subscriptions
If you subscribed on the Youcam website (perfectcorp.com), you deal with Perfect Corp. directly. Perfect Corp. does not publicly advertise a refund policy on its Help Center, which creates uncertainty. Under the CPA 1999, however, you retain a statutory right to a refund if the service is not delivered as described or if the trader's terms are unfair.
Contact Perfect Corp. at their support channel (via the Help Center or app) and request a refund, citing the CPA 1999 and explaining why the service did not meet your expectations. If Perfect Corp. refuses, file a complaint with KPDNHEP (the Ministry of Domestic Trade and Consumer Affairs), which will investigate and may compel a refund.
What happens after you cancel Youcam Makeup
Cancellation is not deletion. Once you cancel, your subscription ends on the final day of your current billing cycle, but your app account and data may persist. Understanding what remains and what disappears helps you prepare for life after cancellation.
You lose access to premium features on your renewal date
On the day after your final billing cycle ends, Youcam Makeup reverts your account to the free tier. All premium makeup looks, filters, and unlimited editing tools disappear. Any photos or edits you created using premium tools remain in your account, but you cannot apply premium effects to new photos once your subscription expires.
Your free account retains basic makeup simulation, limited editing, and the ability to view saved photos. However, Youcam does not guarantee permanent data storage for free accounts, so your edits, custom looks, and account history may be deleted after a prolonged inactive period (the exact duration is not specified in the Terms).
Your personal data and account status
Cancelling your subscription does not automatically delete your account. Your Youcam profile, email, and saved photos typically remain accessible if you log in. However, you may choose to delete your account entirely if you wish to remove all personal data from Perfect Corp.'s servers.
To delete your account completely, visit the Youcam Help Center or contact Perfect Corp. support and request full account deletion. Provide your email address and confirm your identity. Perfect Corp. may request proof of identity before processing deletion. Account deletion is permanent and irreversible, so back up any photos or edits you wish to keep beforehand.
Billing verification and monitoring for stray charges
After cancellation, monitor your bank account and app store billing for 30 days to ensure no further charges occur. Occasionally, failed cancellation attempts or system glitches result in phantom charges. If you spot an unexpected charge after cancellation confirmation, act immediately.
- Retrieve your cancellation confirmation email from Perfect Corp., Apple, or Google.
- Contact the relevant billing platform (Apple Support, Google Play Support, or Perfect Corp.) with your confirmation email and the unexpected charge reference.
- Request an immediate refund and explanation of the erroneous charge.
- If the platform refuses, escalate to KPDNHEP with proof of your cancellation attempt.
Pricing and subscription plan comparison
Understanding what each tier costs and includes helps you decide whether to keep or cancel your subscription. Yafee has compiled Malaysian pricing based on App Store and Google Play listings, though rates may vary by region and currency fluctuations.
| Plan type | Billing cycle | Approx. cost (MYR) | Key features |
|---|---|---|---|
| Free tier | N/A | RM 0 | Basic makeup try-on, limited editing, ads included. |
| Monthly Premium | Every 30 days | RM 12-15 | Ad-free, unlimited makeup looks, advanced editing. |
| Annual Premium | Yearly (one charge) | RM 80-100 | Best value: ad-free, all premium features, locks in price for 12 months. |
| Monthly Pro | Every 30 days | RM 25-30 | All Premium features plus advanced AI skin analysis and professional editing. |
| Annual Pro | Yearly (one charge) | RM 200-240 | All Pro features, 12-month commitment, professional-grade tools. |
Prices vary slightly between the App Store, Google Play, and direct website subscriptions due to platform fees and regional pricing adjustments. Check your subscription page within the app to see your exact rate in MYR.
Common mistakes when cancelling Youcam Makeup
Rest assured: cancellation mistakes are reversible, and Yafee has guided thousands of consumers through recovery. Recognising common errors now prevents frustration and unwanted charges later.
Deleting the app instead of cancelling the subscription
The most widespread mistake is believing that uninstalling the app stops your subscription. Deleting the app from your device does absolutely nothing to your subscription. Your renewal date remains unchanged, and the next charge processes on schedule. Your subscription is a contract between you and Perfect Corp. (or Apple, or Google), stored on their servers-not on your phone.
Remedy: If you deleted the app and fear you have been charged, reinstall Youcam Makeup, log in, and follow the cancellation steps outlined above. Alternatively, cancel directly through your Apple or Google account without reinstalling the app. Then check your billing history to confirm no unexpected charges occurred.
Cancelling in the wrong place
Many users attempt to cancel through the app's settings menu, expecting a cancellation option there. Some apps include an in-app subscription cancellation button, but Youcam Makeup does not. Instead, you must cancel via Apple ID, Google Play, or the Youcam website, depending on where you subscribed.
Cancelling "in the app" wastes time and leaves your subscription active. The remedy is to immediately cancel through the correct channel (Apple, Google, or web) as described in the step-by-step section above.
Cancelling too late: after the renewal charge has processed
If you cancel after your renewal date has passed, you lose the refund window for that billing cycle. Cancellation stops future charges but does not recover the money already debited. Monitor your calendar and aim to cancel at least 48 hours before your renewal date.
If you missed the window, contact Apple Support (for App Store subscriptions) or Google Play Support (for Google Play subscriptions) and request a courtesy refund, explaining that you cancelled but the charge processed due to system delay. Neither platform guarantees a refund after the initial 14-15 day window, but support teams often approve requests from first-time cancellers.
Contacting the wrong support channel
Emailing Perfect Corp. to cancel an Apple App Store subscription is ineffective because Perfect Corp. does not handle Apple billing. Similarly, requesting a refund from Google will not help if you subscribed on the Youcam website. Always contact the entity that charged you: Apple for App Store, Google for Google Play, and Perfect Corp. for direct website subscriptions.
Your next steps: checklist and confirmation
Use this checklist to track your cancellation progress and ensure nothing is overlooked. Yafee recommends completing each item before moving to the next.
- ✓ Verify your current plan and renewal date (screenshot saved).
- ✓ Identify your billing channel: App Store, Google Play, or Youcam website.
- ✓ Export or back up any custom makeup looks, edits, or photos you wish to keep.
- ✓ Follow the cancellation steps for your specific platform.
- ✓ Receive and save your cancellation confirmation email.
- ✓ Set a calendar reminder to verify the cancellation took effect after 3-5 days.
- ✓ Monitor your bank statement for 30 days after the final billing date.
- ✓ If unexpected charges appear, contact the relevant billing platform immediately with your confirmation email.
Cancellation confirms successfully when your subscription status changes to "Cancelled" or "No Active Subscription" in your account dashboard, and when you receive a confirmation email from Apple, Google, or Perfect Corp. It typically takes 24 to 48 hours for the change to propagate across all systems.
Escalation: what to do if Youcam Makeup refuses to cancel
In rare cases, the app does not acknowledge a valid cancellation request, or the company continues to charge you despite your confirmed cancellation. Malaysian consumer law protects you through formal complaint mechanisms.
Your legal position if cancellation is refused
Under the CPA 1999, every trader must honour valid cancellation requests and cease billing immediately. If Youcam Makeup (or Perfect Corp.) refuses to cancel or continues charging after a confirmed cancellation request, this constitutes a breach of contract and an unfair trading practice.
You have the right to lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). KPDNHEP can investigate, compel refunds, impose penalties on the trader, and award compensation if you have suffered loss due to wrongful billing.
Filing a complaint with KPDNHEP
- Gather all evidence: cancellation confirmation emails, bank statements showing the disputed charges, and screenshots of your subscription status before and after cancellation.
- Visit the KPDNHEP website (kpdnhep.gov.my) or call their consumer hotline to request a complaint form.
- Complete the form in English or Malay, providing your full details, the trader's details (Perfect Corp. Ltd., Youcam Makeup), the nature of the complaint, and the amount in dispute.
- Submit the form along with copies of your evidence (do not send originals).
- KPDNHEP will acknowledge receipt and assign a case number within 2 weeks.
- An officer will contact you to verify details and may reach out to Perfect Corp. to resolve the dispute amicably.
- If no settlement is reached, KPDNHEP may escalate to mediation or formal enforcement action.
This process is free and does not require a lawyer. KPDNHEP has authority to compel refunds and impose penalties of up to RM 300,000 on traders who breach the CPA 1999, so traders take these complaints seriously.
Contacting perfect corp. support before escalating
Before filing with KPDNHEP, send one final written request to Perfect Corp. via the Youcam Help Center, requesting cancellation and full refund of all charges incurred after your cancellation date. Provide your cancellation confirmation (Apple, Google, or web) as evidence. Allow 7 business days for a response. If Perfect Corp. ignores you or refuses, then escalate to KPDNHEP with proof of your cancellation attempt.
Final summary and why you should cancel now
Youcam Makeup offers genuine value to beauty enthusiasts, but the subscription model means ongoing costs add up quickly. If you no longer use the app or cannot justify the monthly or annual charge, cancelling is the right move. The process takes minutes, your access continues until the end of your current billing cycle, and cancellation stops future charges immediately.
Malaysian consumer law (CPA 1999) strongly supports your right to cancel without hassle. Apple and Google enforce transparent cancellation mechanisms on their platforms. Yafee has helped thousands of consumers navigate subscription cancellations across software, streaming, and digital services-and Youcam Makeup cancellations are among the most straightforward once you know the correct platform-specific steps.
Act before your next renewal date. Screenshot your current plan, confirm your billing channel, and use the step-by-step guide above to cancel within minutes. Save your confirmation email. Your money stops flowing to Perfect Corp., and your account reverts to free access on your final renewal day. If complications arise, KPDNHEP stands ready to enforce your rights at no cost.
For detailed guidance on cancelling Youcam Makeup and managing digital subscriptions across Malaysia, visit Yafee (yafee.com) to access our full library of consumer contract guides. Yafee specialises in translating complex subscription and software licence terms into plain, actionable steps so you stay in control of your spending and your rights.