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Frequently asked questions
Cancel YouCam Makeup: Step-by-Step Guide
How to cancel YouCam Makeup and protect your digital wallet in new zealand
What YouCam Makeup is and why cancellation matters
YouCam Makeup is a mobile application that enables you to try on cosmetics virtually, apply beauty filters to selfies, and experiment with makeup looks in real time before you make a purchase decision. The app operates on both iOS and Android devices, and while core features remain free, the premium subscription unlocks a comprehensive filter library, HD export capabilities, and advanced editing tools.
You may be considering cancellation because the subscription cost accumulates over time, you have discovered a superior alternative, or you simply no longer use the application. Whatever your reason, Yafee has prepared this guide to help you exit cleanly and understand your legal protections as a New Zealand consumer. Understanding your rights and the correct cancellation channel saves you time and money.
Who operates YouCam Makeup and why it matters
Perfect Corp. develops and operates YouCam Makeup. The company holds legal registration in the Cayman Islands, though its operational headquarters sit in Taipei, Taiwan. This corporate structure affects your cancellation process because your subscription may route through Apple's App Store, Google Play, or Perfect Corp. directly, depending on where you originally purchased the subscription.
Why choosing the correct cancellation method protects you
Many consumers attempt to cancel through the wrong channel, wasting time and missing refund deadlines. Yafee exists to guide you through the precise cancellation pathway for your device and ensure you understand the legal protections New Zealand law provides. Cancelling through the correct platform-whether that is Apple, Google, or Perfect Corp.-is the fastest route to avoid future charges.
Your consumer rights in new zealand for digital subscriptions
New Zealand law grants you specific protections when you purchase digital services and subscriptions.
The consumer guarantees act and your protection
Under the Consumer Guarantees Act 1993 (CGA), any service supplied to you in New Zealand must be of acceptable quality, fit for purpose, and match the description provided at the point of sale. This protection extends to digital services and app subscriptions purchased through platforms like Apple or Google.
If YouCam Makeup fails to deliver on its promises-such as features that malfunction, constant crashes, or a service that does not match the advertised description-you have grounds to request a refund or cancellation without penalty. You do not have to wait until your billing cycle concludes to act. Under the CGA, you can dispute the charge immediately if the service is defective.
Your legal position: The CGA applies regardless of where Perfect Corp. is registered. Because you, the consumer, are in New Zealand, New Zealand law protects you.
The fair trading act and misleading practices
The Fair Trading Act 1986 protects you against misleading or deceptive conduct by traders. If Perfect Corp., Apple, or Google misrepresented features, obscured cancellation procedures, or made cancellation unreasonably difficult to complete, that constitutes a breach. The Commerce Commission enforces this Act and accepts complaints about unfair practices.
If you encounter hidden cancellation buttons, false claims about refund eligibility, or unresponsive support teams, document the conduct and escalate your complaint to the Commerce Commission. Yafee recommends preserving screenshots, email correspondence, and support tickets before you submit a formal complaint.
How to escalate if the company refuses to cancel
If Perfect Corp. ignores your cancellation request or refuses a legitimate refund claim, you have a clear escalation path. Contact the Commerce Commission at comcom.govt.nz and lodge a formal complaint. The Commission handles breaches of the Fair Trading Act and has the authority to investigate and compel traders to comply.
Keep all cancellation attempts documented for at least six months. Record the date, time, method (email, in-app message, phone call), and any response received. This documentation strengthens any complaint you escalate and demonstrates good faith on your part.
How to cancel YouCam Makeup on iOS
If you subscribed through Apple's App Store on your iPhone or iPad, Apple manages your subscription and billing.
Step 1: access your apple ID account settings
- Open the Settings app on your iPhone or iPad.
- The Settings icon displays as a grey gear symbol on your home screen.
- Tap your name at the top of the Settings menu.
- This opens your Apple ID account page.
- Select Subscriptions.
- You will see a list of all active subscriptions linked to your Apple account.
Step 2: locate and cancel YouCam Makeup
- Find and tap YouCam Makeup in the subscriptions list.
- If YouCam Makeup does not appear, the subscription may have already ended or you may have subscribed through a different platform.
- Tap Cancel Subscription.
- Apple will display the reason for cancellation and confirm your cancellation request.
- Follow Apple's prompts to confirm.
- Apple will send you a confirmation email within minutes to your registered Apple ID email address.
Step 3: verify cancellation and check for refunds
- Check your email for Apple's cancellation confirmation.
- Verify that the subscription end date matches your expectation.
- Return to Settings > [Your Name] > Subscriptions to confirm YouCam Makeup no longer appears as active.
- If it still shows as active, repeat the cancellation steps immediately.
- If you cancelled within 14 days of your last charge, you may be eligible for a refund.
- Yafee advises submitting a refund request through Apple's "Report a Problem" feature in the App Store if your cancellation falls within this window.
How to cancel YouCam Makeup on android
If you subscribed through Google Play on an Android device, Google manages your subscription and billing.
Step 1: open google play and access subscriptions
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions.
- This opens your subscription management centre.
- Tap Subscriptions.
- You will see all active subscriptions on your Google account.
Step 2: cancel YouCam Makeup through google play
- Find and tap YouCam Makeup.
- If YouCam Makeup does not appear, the subscription may have already ended.
- Tap Cancel subscription.
- Google will display options to pause, continue, or cancel.
- Confirm your cancellation.
- Google will send you a confirmation email to your registered Google account email address.
Step 3: verify cancellation status
- Check your email for Google's cancellation confirmation.
- Verify the end date and ensure no further charges will occur.
- Return to Google Play > Payments and subscriptions > Subscriptions to confirm YouCam Makeup is no longer listed.
- If it remains active, repeat the cancellation process immediately.
- If you cancelled within 48 hours of your charge, submit a refund request through Google Play.
- Google allows refunds for subscriptions cancelled shortly after billing; Yafee recommends acting quickly to maximise your refund eligibility.
How to cancel directly with perfect corp
If you subscribed directly through YouCam Makeup's website or app (not through Apple or Google), you must contact Perfect Corp. directly.
Step 1: gather your account information
- Locate your YouCam Makeup account email and password.
- You will need these to access your account and verify your identity.
- Note your subscription start date and any promotional codes applied.
- This information helps Perfect Corp. locate your account quickly.
Step 2: contact perfect corp. support
- Visit the YouCam Makeup website or open the app and select Help or Support.
- Look for a "Contact Us" or "Customer Support" link.
- Submit a cancellation request via email or in-app chat.
- Write clearly: "I request cancellation of my YouCam Makeup subscription effective immediately."
- Include your account email, subscription ID (if available), and the date you wish cancellation to take effect.
- Be specific: "Please cancel my subscription as of [date] and confirm in writing."
Step 3: follow up and document
- Keep a copy of your cancellation request email.
- Screenshot the date and time sent.
- Wait 5-7 business days for Perfect Corp. to respond.
- If no response arrives, escalate to comcom.govt.nz with your documentation.
- Once confirmed, verify your account shows no active subscription.
- Log into YouCam Makeup and check your subscription status.
Pricing and subscription costs at a glance
Understanding YouCam Makeup's pricing structure helps you assess whether the subscription justifies the cost.
| Plan | Cost (NZD) | Billing cycle | Features |
|---|---|---|---|
| Free | Free | Ongoing | Basic filters, standard editing, limited exports |
| Premium monthly | $8.99 | Monthly | Full filter library, HD export, advanced tools |
| Premium annual | $47.99 | 12 months | All features, priority support |
| Premium weekly | $2.99 | 7 days | Full feature access, auto-renewal |
If you subscribed to the monthly plan at $8.99 NZD and cancel after three months, you will have spent $26.97 before cancellation takes effect. Yafee recommends cancelling as soon as you decide the subscription no longer provides value, rather than allowing additional billing cycles to occur.
When to cancel and common reasons for leaving
Deciding whether to keep or cancel depends on your actual usage and the value you derive.
Strong reasons to cancel
- You no longer use the app or use it infrequently (fewer than once per week).
- The cost accumulates faster than you anticipated, and free alternatives exist.
- YouCam Makeup has glitches, crashes, or features that do not match the description-grounds for a Consumer Guarantees Act complaint.
- You prefer a competing app that offers similar or better functionality at lower cost.
- You subscribed by accident or did not intend to enable recurring charges.
Reasons you might keep the subscription
- You use the app regularly for content creation, social media, or professional makeup testing.
- The HD export and advanced tools provide genuine value for your workflow.
- You subscribed to the annual plan and have already paid; cancelling mid-term may sacrifice refund eligibility.
- The monthly cost is negligible within your budget and the convenience outweighs the expense.
Common cancellation mistakes and how to avoid them
Cancellation can feel straightforward, but overlooking key steps often leaves you paying longer than necessary.
Mistake 1: deleting the app instead of cancelling the subscription
Removing YouCam Makeup from your phone does not cancel your subscription. Apple and Google continue to charge you monthly or annually until you explicitly cancel through their subscription management portals. Yafee advises cancelling the subscription first, then deleting the app if you wish.
Mistake 2: missing the refund window
Apple allows refunds within 14 days of a charge; Google allows 48 hours. If you cancel outside these windows, you forfeit the right to a refund for that billing cycle. To maximize refund eligibility, cancel immediately after discovering you no longer want the subscription.
Mistake 3: failing to document your cancellation
If a dispute arises with Apple, Google, or Perfect Corp., your documentation-screenshots, emails, confirmation numbers-becomes critical evidence. Always preserve proof of your cancellation request and any response you receive. Yafee recommends keeping records for at least six months after cancellation.
Mistake 4: cancelling through the wrong platform
If you subscribed via Apple, cancelling through the YouCam Makeup app (or ignoring Google Play entirely) will not work. Each platform manages its own subscriptions independently. Verify which platform you used when you first subscribed by checking your payment method and email confirmation.
Mistake 5: not checking for recurring charges after cancellation
Even after you cancel, verify in your bank or card statement that no further charges appear. If YouCam Makeup continues to charge you after cancellation, contact your bank immediately and file a chargeback if necessary. Yafee also recommends escalating to the Commerce Commission if a company refuses to honour a cancellation request.
What happens after you cancel YouCam Makeup
Cancellation does not happen instantly; understanding the post-cancellation timeline prevents confusion and unexpected charges.
Immediate effects of cancellation
- Existing access: You retain access to YouCam Makeup until the end of your current billing cycle (e.g., if you cancel on 15 January but your cycle ends on 28 January, you can use premium features until 28 January).
- Refund eligibility: You become eligible for a refund only if you cancel within the refund window (14 days for Apple, 48 hours for Google).
- No future charges: Apple, Google, or Perfect Corp. will not charge you again after your current cycle expires.
After your access ends
- YouCam Makeup will downgrade you to the free version automatically.
- Premium features (HD export, advanced filters, priority support) become unavailable.
- Your photos, filters, and editing history remain in your account if you retain the free version.
- You can reinstall the free version anytime without re-entering payment details.
If you change your mind
- You can resubscribe at any time by returning to Apple's App Store, Google Play, or YouCam Makeup's website.
- Your old account and saved edits will be available (Apple and Google preserve account data).
- Yafee recommends waiting at least 24 hours before resubscribing to avoid billing confusion.
Refunds and your eligibility under new zealand law
Refund entitlement depends on the platform, timing, and reason for cancellation.
Apple refunds for iOS subscriptions
Apple permits refunds for subscriptions cancelled within 14 days of the charge date. To request a refund:
- Open the App Store and tap your profile icon.
- Select "Purchase history".
- Find the YouCam Makeup charge you wish to refund.
- Tap the three-dot menu and select "Report a Problem".
- Select a reason (e.g., "I didn't intend to purchase this" or "The subscription doesn't work as described").
- Be honest and specific to increase approval likelihood.
- Submit your request.
- Apple reviews your request and responds within 5-10 business days.
Google play refunds for android subscriptions
Google allows refunds for subscriptions cancelled within 48 hours of the charge. The window is shorter than Apple's, so act quickly:
- Open Google Play and tap your profile icon.
- Select "Payments and subscriptions".
- Tap "Subscriptions" and find YouCam Makeup.
- Tap "Cancel subscription".
- Google will offer a refund option if you fall within the 48-hour window.
- Select "Get refund" if available.
Consumer guarantees act refunds
If YouCam Makeup is defective, crashes frequently, or does not match the advertised description, the Consumer Guarantees Act entitles you to a refund regardless of the refund window. This protection overrides Apple's and Google's standard policies. Yafee recommends citing the CGA when you contact Apple, Google, or Perfect Corp. if your complaint relates to service quality or misrepresentation.
| Refund scenario | Platform | Refund window | Action |
|---|---|---|---|
| Changed mind | Apple | 14 days | Report a Problem in App Store |
| Changed mind | Google Play | 48 hours | Cancel subscription and select "Get refund" |
| Service defective (CGA claim) | Any platform | No time limit | Contact platform and cite Consumer Guarantees Act 1993 |
| Direct subscription (Perfect Corp.) | Perfect Corp. | Varies (contact support) | Email support with account details and reason |
Comparison with similar beauty and photo editing apps
Before you cancel, consider whether alternatives better suit your needs.
| App | Free version | Premium cost (NZD monthly) | Best for |
|---|---|---|---|
| YouCam Makeup | Yes | $8.99 | Virtual makeup try-on, beauty filters |
| Snapchat | Yes | Free (premium extras ~$10/month) | Social sharing, casual beauty filters |
| Adobe Lightroom Mobile | Yes | From $5.99 | Photo editing, advanced colour correction |
| VSCO | Yes | From $3.99 | Film-style editing, community sharing |
| Facetune | Yes (limited) | $6.99 | Skin smoothing, detailed portrait retouching |
If you find a competing app offers comparable features at lower cost or through a free tier that meets your needs, cancelling YouCam Makeup becomes a straightforward financial decision. Yafee recommends testing free alternatives for at least one week before making a final decision.
Cancellation checklist to protect yourself
Before, during, and after cancellation, follow this checklist to ensure a clean exit and preserve your legal rights.
| Step | Action | When |
|---|---|---|
| 1 | Check your bank statement for YouCam Makeup charges | Before cancelling |
| 2 | Identify which platform you subscribed through (Apple, Google, or Perfect Corp.) | Before cancelling |
| 3 | Note your subscription start date and current billing date | Before cancelling |
| 4 | Screenshot your subscription settings as proof of status | Before cancelling |
| 5 | Complete cancellation via the correct platform (Apple, Google, or Perfect Corp.) | Immediately |
| 6 | Save confirmation email from Apple, Google, or Perfect Corp. | Within 24 hours of cancelling |
| 7 | Verify no new charges appear in your bank statement | 5 days and 30 days post-cancellation |
| 8 | If charged after cancellation, contact your bank and file a chargeback | Immediately after noticing the charge |
| 9 | If the company refuses to cancel or refund, escalate to comcom.govt.nz | Within 30 days of cancellation request |
| 10 | Retain all documentation for at least 6 months | Ongoing after cancellation |
Your next steps and support
You now possess the legal framework, precise cancellation steps, and escalation routes to exit YouCam Makeup cleanly. Whether you cancel through Apple, Google, or Perfect Corp., Yafee's guide ensures you understand your Consumer Guarantees Act rights, refund eligibility windows, and the role of the Commerce Commission in enforcing fair practices.
If you encounter resistance during cancellation, preserve all communications and contact information: Perfect Corp.'s operational headquarters is based in Taipei, but your complaint to the Commerce Commission in New Zealand carries legal weight because you, the consumer, are in New Zealand. Yafee has helped thousands of consumers cancel digital subscriptions by following these precise steps and citing New Zealand consumer law.
Act today. Cancel your subscription through the correct platform using the steps above, document the confirmation, and monitor your bank statement. If issues arise, Yafee's framework equips you with the evidence and legal knowledge to resolve them swiftly.
Perfect corp. contact information
Operational headquarters: Taipei, Taiwan
Support contact: Access via YouCam Makeup app (Help > Contact Us) or website support portal
Escalation (New Zealand): Commerce Commission, comcom.govt.nz
