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Frequently asked questions
Cancel Webfic: The Right Way
How to cancel Webfic and stop recurring charges in malaysia
What is Webfic and why malaysians are cancelling
Webfic is a digital fiction platform where readers access serialised stories and writers publish work for income. The service operates on a subscription or pay-per-feature model, with charges typically processed in U.S. dollars. Your frustration with unclear billing or recurring charges is valid-many Malaysian users report that renewal dates and pricing transparency are not always evident before payment hits your card or digital wallet.
The platform offers free content alongside paid tiers. According to Webfic's terms, some features require payment and renewal can occur on monthly or yearly cycles. However, official pricing for Malaysia is not consistently published, which means you may face surprise charges unless you actively monitor your billing channels.
Billing structure and where your money goes
Webfic charges in three ways: through the App Store (if you subscribed via iPhone), through Google Play (if you subscribed via Android), or directly through its website. Each payment method requires you to cancel in a different location. Writers also earn bonuses such as signing incentives, monthly attendance rewards, and completion payments, which means the platform has dual monetisation for both readers and creators.
In Malaysia, recurring charges often renew quietly on debit cards, credit cards, or digital credit lines. You should identify which billing channel you used before cancelling-this is your first critical step.
Support availability and what that means for cancellation
Webfic provides no phone support, live chat, or published support hours. The only listed contact is [email protected]. This limited support structure means you cannot rely on a quick phone call to stop your subscription. You must take ownership of the cancellation process yourself, which Yafee strongly recommends you do in writing and with documented proof.
Your legal rights as a malaysian consumer
Your right to cancel subscriptions in Malaysia is protected by the Consumer Protection Act 1999 (CPA 1999) and strengthened by the Consumer Credit Act 1967 (CCA 1967). These laws give you the right to cancel or withdraw from distance contracts within a cooling-off period and to challenge unfair contract terms.
The consumer protection act 1999 and distance contracts
Under the CPA 1999, a distance contract is any contract concluded without face-to-face interaction-which includes all digital subscriptions. You have the right to cancel within fourteen days of purchase without penalty, provided the contract did not exclude this right. Webfic's terms state fees are non-refundable, which is a common exclusion, but this does not automatically override your statutory cooling-off period for first-time subscriptions.
Consequently, if you subscribed fewer than 14 days ago, you can demand a full refund under the CPA 1999. If you are cancelling after the cooling-off period, you are exercising your contractual right to stop future charges-not claiming a refund of past charges (unless they were unauthorised).
Unfair contract terms and automatic renewal
The CPA 1999 also prohibits unfair contract terms. Any term that binds you to a contract without clear, conspicuous consent is potentially unfair. Webfic's auto-renewal policy must be transparent before you pay. If Webfic failed to obtain your explicit consent to automatic renewal, or if the renewal terms were buried in fine print, you may challenge the charge as unfair.
In accordance with consumer law, Yafee advises that you document every communication regarding your subscription. If Webfic refuses to cancel or refund, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the CPA 1999 and investigates complaints.
How to cancel Webfic based on your billing method
Your cancellation process depends entirely on where you paid. Follow the correct method for your subscription channel to ensure you stop future charges.
Step 1: identify where you subscribed and gather proof
- Check your email for a receipt from Webfic, Apple App Store, or Google Play
- Open your email and search for "Webfic", "App Store", or "Google Play"
- Find the most recent charge notification
- Note the date and amount (in MYR or USD)
- Take a screenshot of your subscription status page
- Log into your Webfic account and navigate to settings or billing
- Capture the next renewal date
- Save the screenshot with today's date in the filename
- Write down your transaction ID or order number
- This appears on receipts and helps support staff identify your account
- You will need it if you escalate to Yafee or a consumer agency
Step 2: cancel through apple app store (iPhone subscriptions)
If you subscribed through an iPhone or iPad, you must cancel in the App Store, not in the Webfic app itself.
- Open the App Store app on your iPhone or iPad
- Tap the profile icon in the top right corner
- Tap "Subscriptions"
- Find Webfic in your active subscriptions list
- Tap "Webfic" and then "Cancel Subscription"
- Follow the prompts to confirm cancellation
- Apple will offer you a discount to retain the subscription-do not accept unless you want to keep it
- After confirmation, you will see "Expires on [date]" instead of "Renews on [date]"
- Take a final screenshot showing "Expires on" to prove cancellation succeeded
Step 3: cancel through google play (Android subscriptions)
If you subscribed via Android, you cancel in Google Play, not in the Webfic app.
- Open the Google Play app on your Android device
- Tap your profile icon in the top right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
- Select Webfic from the list
- Tap "Cancel subscription"
- Choose your reason (optional) and confirm
- You will see your access expires on a specific date
- You can continue reading until that date, then access stops
- Screenshot the cancellation confirmation page
Step 4: cancel a direct Webfic account or website subscription
If you paid directly through Webfic's website (not via App Store or Google Play), you must contact Webfic support because the platform does not publish a self-service cancellation portal.
- Draft a cancellation email to [email protected]
- Subject line: "Request to cancel subscription and stop recurring charges"
- Include your full name, Webfic account email, and account ID (if you have it)
- State: "I request immediate cancellation of my Webfic subscription, effective today. Please confirm that no further charges will be applied and provide written confirmation within 5 business days."
- Attach a screenshot of your subscription status or last receipt
- Send via email and request a delivery receipt or read receipt
- Keep a copy of the sent email and any response
- Allow 5 business days for a response
- If Webfic does not respond or refuses to cancel, escalate (see "If Webfic refuses to cancel" section below)
Webfic pricing and what you are paying for
Webfic does not publish standardised pricing for Malaysia, but the following table outlines typical subscription models across digital fiction platforms in your region.
| Feature tier | Typical cost (MYR) | Billing cycle | Auto-renewal |
|---|---|---|---|
| Free with ads | RM 0 | - | No |
| Basic premium (Webfic estimate) | RM 15-30 | Monthly | Yes |
| Annual premium (Webfic estimate) | RM 120-180 | Yearly | Yes |
| In-app coin purchases | Variable (RM 5-500) | One-time | No |
| Writer bonuses (Webfic) | Variable based on performance | Monthly payout | No |
Webfic charges in U.S. dollars on its platform, which means Malaysian ringgit conversions depend on the exchange rate on your payment date. Your bank or payment processor may charge an additional foreign exchange fee.
What happens after you cancel Webfic
Cancellation is not instantaneous across all platforms. The following timeline explains what you should expect.
Immediate after cancellation
You retain access to your content until your subscription expires (shown as "Expires on [date]" in App Store or Google Play). You can read downloaded content offline, but new releases and premium features become unavailable. Your account remains active but downgraded to free-tier access.
On your expiration date
Your subscription access terminates. No further charges appear on your card or digital wallet. Yafee recommends you check your bank statement 3-5 business days after the expiration date to confirm no unexpected charges occurred.
Data retention and account status
Webfic does not provide a clear public timeline for data deletion. Your reading history, bookmarks, and author information may be retained under its privacy policy. If you want to remove personal data, contact [email protected] and request deletion under your right to erasure under Malaysia's Personal Data Protection Act 2010 (PDPA 2010).
Refunds and charges you may challenge
Whether you are entitled to a refund depends on when you cancel and the reason.
Refunds within the 14-day cooling-off period
Under the Consumer Protection Act 1999, you can demand a full refund if you cancel within 14 days of your first purchase. Webfic's non-refundable clause does not override this statutory right. Send a cancellation email stating: "I am exercising my right to cancel under the Consumer Protection Act 1999 within 14 days of purchase. I request a full refund to my original payment method."
Refunds after 14 days
Once the cooling-off period ends, Webfic is entitled to charge you for access already provided. You cannot demand a refund for past months. However, you can and must cancel future charges immediately. Webfic's non-refundable policy is legal for post-cooling-off cancellations.
Unauthorised or duplicate charges
If Webfic charged you twice in one month, charged an amount different from your agreed plan, or processed a payment after you cancelled, contact your bank or card issuer immediately. You can dispute the charge as unauthorised under the CCA 1967 and your card's chargeback policy. Yafee advises that you document the discrepancy and send written notice to Webfic within 30 days.
Common mistakes and how to avoid them
You are not alone if you cancelled in the wrong place or did not follow up when Webfic ignored your request-but these mistakes are preventable.
Mistake 1: cancelling in the Webfic app instead of app store or google play
Many users open the Webfic app, look for a cancel button, and assume they have cancelled their subscription. The Webfic app does not process cancellations for App Store or Google Play subscriptions. You must cancel in the app store where you paid. Check your receipt to confirm the payment source, then cancel in that exact location.
Mistake 2: not confirming the next billing date before cancelling
Webfic's renewal date is your deadline. If you cancel on the 20th but your renewal date is the 25th, you are still within the renewal window and may be charged. Cancel as far in advance as possible-ideally at least 7 days before the renewal date-to ensure your cancellation is processed before the charge occurs.
Mistake 3: assuming an email confirmation means cancellation is complete
If you email [email protected], a response saying "we have noted your request" does not guarantee cancellation. Demand explicit written confirmation that includes your expiration date. If Webfic fails to provide this, follow up with a second email and escalate to the MDTCA if necessary.
Mistake 4: not documenting the process
Screenshots, email receipts, and transaction IDs are your proof if a dispute arises. If Webfic charges you after you cancelled, you will need evidence that you took action. Store all screenshots and emails in a folder dated with the cancellation attempt.
If Webfic refuses to cancel or continues charging
If Webfic ignores your cancellation request or charges you after you cancelled, you have formal recourse.
Your legal position
You have the right to cancel a subscription contract under the Consumer Protection Act 1999. If Webfic refuses to stop recurring charges, this constitutes a breach of contract and unfair trading. You can file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer law and can compel Webfic to refund unauthorised charges.
Step 1: send a formal cancellation notice
- Draft a letter (not an email) or send a formal email marked "Without Prejudice"
- State your full name, account details, and the date of your cancellation request
- Reference the Consumer Protection Act 1999, Section 36 (distance contracts)
- Demand cancellation and cessation of charges within 7 days
- Attach copies of receipts and cancellation evidence
- Request written acknowledgment within 5 business days
- Send to [email protected] with read receipt requested
- Keep a dated copy for your records
Step 2: contact your bank or card issuer
- Call your bank's fraud or dispute department
- Report the charge as unauthorised (if you cancelled before it was processed)
- Request a chargeback under your card's dispute policy
- Provide your cancellation email and Webfic's refusal to stop charging
- Submit a written dispute within your card issuer's timeframe (usually 60-120 days)
- The bank may reverse the charge while they investigate
Step 3: escalate to the ministry of domestic trade and consumer affairs
- Visit the MDTCA website (www.kpdnkk.gov.my) or call the National Consumer Hotline: 1800-88-5222 (toll-free)
- File a formal complaint with:
- Your full name, contact details, and Webfic account information
- Copies of all cancellation attempts, receipts, and Webfic's responses
- The amount disputed and date of each unauthorised charge
- Request for refund or cessation of charges
- The MDTCA will investigate and contact Webfic on your behalf
- This process is free and carries legal weight
Checklist: cancellation steps for Webfic
Use this checklist to ensure you complete every step correctly and retain proof of your cancellation.
| Action | Status | Date completed |
|---|---|---|
| Locate your receipt and identify billing source (App Store, Google Play, or Webfic) | ☐ | |
| Screenshot your subscription status and next renewal date | ☐ | |
| Cancel in correct location (App Store, Google Play, or email Webfic) | ☐ | |
| Screenshot cancellation confirmation | ☐ | |
| Wait 5 business days and check for Webfic's written confirmation | ☐ | |
| Monitor bank statement for 7 days after expiration date to confirm no further charges | ☐ |
Why yafee can help you stay in control
Subscription cancellation is rarely straightforward when companies hide support contact details and auto-renewal happens across multiple platforms. Yafee specialises in helping Malaysian consumers navigate these processes with confidence. Whether you need to identify the right cancellation channel, draft a formal dispute letter, or escalate to a consumer authority, Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges.
Yafee provides free guides, templates, and step-by-step instructions tailored to Malaysian consumer law. If you need additional support or have questions about your rights under the Consumer Protection Act 1999, Yafee's legal resources are available at yafee.com. Furthermore, Yafee offers downloadable cancellation templates that you can personalise and send to Webfic immediately, which accelerates the cancellation process and creates documented proof of your request.
Contact details for Webfic support and escalation
The following contact details and agencies can assist you with cancellation, refunds, or disputes.
Webfic support
Email: [email protected]
Response time: 5-10 business days (estimated)
Phone: Not available
Live chat: Not available
Malaysian consumer protection agencies
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: www.kpdnkk.gov.my
National Consumer Hotline: 1800-88-5222 (toll-free, Monday-Friday, 08:00-17:00)
Email: [email protected]
Bank dispute/chargeback department
Contact your bank directly via the phone number on the back of your card or your online banking portal.
Yafee recommends documenting every step of your cancellation journey and keeping all receipts, emails, and screenshots for at least 12 months. If Webfic charges you again after cancellation, this documentation is your strongest evidence in a dispute. Yafee has created cancellation resources for dozens of services in Malaysia-visit yafee.com to download templates and guides specific to your subscription type. You have legal rights as a consumer, and cancelling a subscription should never feel like a maze; Yafee is here to ensure you navigate it with clarity and confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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