Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vpn Unlimited, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vpn Unlimited in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vpn Unlimited
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vpn Unlimited subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vpn Unlimited subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vpn Unlimited. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vpn Unlimited refuses your cancellation.
Frequently asked questions
Cancel Vpn Unlimited: The Right Way
How to cancel VPN Unlimited in malaysia without losing money to auto-renewal
What VPN Unlimited is and why you need to act now
VPN Unlimited is a subscription Virtual Private Network service operated by KeepSolid, a United States company headquartered in New York. The service runs on automatic renewal, which means your account will charge you again at the end of each billing cycle unless you actively cancel before that date arrives. If you signed up for the free trial, you have only 7 days to cancel before the system converts your trial into a paid subscription automatically.
Many users in Malaysia discover unexpected charges on their card or app store account because they did not realise the trial period was about to expire. The contract terms, governed by United States law, make clear that you must cancel yourself; the company will not send you a reminder. Consequently, understanding the exact cancellation method and timing is critical to protecting your wallet.
The business model and why auto-renewal matters
VPN Unlimited operates on a recurring billing model. You pay a set fee each month or year, depending on which plan you chose at signup. The service does not lock you into a long-term contract with an early termination penalty, but the automatic renewal feature means your subscription will keep charging you indefinitely until you intervene. The Professional Plan, for example, offers unlimited data speed up to 100 Mbps, support for up to 5 devices, and access to servers across multiple countries.
For Malaysian users, the appeal is usually practical: safer browsing on public Wi-Fi, access to region-locked content, and seamless use across phone, laptop, and tablet. Once you decide those benefits are no longer worth the cost, stopping the charges becomes urgent. A delayed cancellation can result in charges for another full billing cycle.
VPN unlimited's presence in malaysia and how support works
KeepSolid does not maintain a Malaysia-specific cancellation office or local phone support line. Instead, all customer support is handled through email at [email protected] and the help centre at vpnunlimited.com/help. This means you cannot walk into an office or call a local number to cancel; you must use the web account portal, contact support via email, or cancel through the payment platform (App Store, Google Play, or your credit card provider).
Local pricing in Malaysian Ringgit (RM) is not always clearly displayed for all plans, so you may need to convert from USD or other currencies shown on the website. This creates confusion for some users about what they are actually paying each month.
Your consumer rights under malaysian law and what they guarantee
Malaysia's Consumer Protection Act 1999 grants you specific rights when cancelling a subscription service, even though VPN Unlimited is operated by a foreign company.
The consumer protection act 1999 and your cancellation right
Under the Consumer Protection Act 1999 (CPA 1999), you have the right to cancel a distance contract (a contract made online or by phone) within a cooling-off period. For digital services like VPN Unlimited, this period is typically 14 days from the date you enter the contract, provided you have not yet made substantial use of the service. In the case of a free trial that converts to a paid subscription, the 14-day period begins when your trial ends and the first charge is applied.
However, the CPA 1999 contains an important exception: if you have already downloaded and used the software substantially, your right to cancel may be limited. Consequently, if you cancel after heavy use of the VPN service, the company may refuse a refund even within the 14-day window. The key principle is that you must act early, especially if you want a refund rather than just stopping future charges.
Your legal position if the company refuses to cancel
If VPN Unlimited refuses to honour your cancellation request or continues to charge you after you have cancelled, you can escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces the CPA 1999 and can investigate whether the company has breached your consumer rights. You can file a complaint online at eaduan.mycc.org.my or visit a local MDTCA office in your state.
In addition, you can dispute the charge with your bank or app store (Apple or Google). Your bank has a duty to investigate unauthorised or disputed transactions under Malaysian banking regulations, and the app stores will typically refund charges if you report the subscription as unwanted.
How to cancel VPN Unlimited step by step
The cancellation method depends on where you signed up: the VPN Unlimited website, Apple App Store, or Google Play Store.
Preparation: what you must check before cancelling
Before you press cancel, take a screenshot of your current plan, your next billing date, and your order or transaction ID. This evidence will be invaluable if a charge still appears after you cancel, or if you need to dispute the transaction with your bank.
- Screenshot your account dashboard showing the plan and renewal date.
- Save any invoice, receipt, or app store order number.
- Note the exact payment method: credit card, PayPal, Apple ID, or Google Play account.
- Check your email for any confirmation messages from the signup process.
- If you are still in the free trial, count how many days you have left.
Method 1: cancel through the VPN Unlimited website account portal
If you bought your subscription directly from the VPN Unlimited website using a credit card or PayPal, this is the primary cancellation route.
- Visit vpnunlimited.com and click "Sign In" at the top right.
- Enter your email address and password, then click "Log In".
- Once logged in, navigate to Account Settings or My Subscriptions (the exact label may vary).
- Locate your active subscription and click the option to "Cancel Subscription" or "Manage Subscription".
- Follow the on-screen prompts and confirm the cancellation.
- You will see a confirmation message. Screenshot this message as proof of cancellation.
- Check your email within 5 minutes for a cancellation confirmation email from KeepSolid.
Method 2: cancel an apple app store subscription
If you signed up for VPN Unlimited through the Apple App Store (iPhone or iPad), you must cancel through your Apple ID account, not through the VPN app itself.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find VPN Unlimited in the list and tap it.
- Tap Cancel Subscription (if you are in a trial) or Edit Subscription (if you are already paying).
- Follow the prompts and confirm the cancellation.
- You will see a confirmation. Take a screenshot for your records.
Cancellation through Apple typically becomes effective at the end of your current billing cycle. You will retain access to the service until that date, then your subscription will terminate automatically.
Method 3: cancel a google play subscription
If you signed up through the Google Play Store (Android device), you must cancel through your Google Play account.
- On your Android phone or tablet, open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Tap Manage subscriptions.
- Find VPN Unlimited and tap it.
- Tap Cancel subscription.
- Select your reason for cancellation (optional) and tap Continue.
- Confirm the cancellation when prompted.
Like Apple, Google Play will end your subscription at the end of your current billing period, not immediately.
Method 4: cancel via email if the portal is unavailable
If you cannot access your account or the cancellation button is not working, contact KeepSolid support directly by email.
- Send an email to [email protected] with the subject line "VPN Unlimited Subscription Cancellation Request".
- Include your full name, the email address associated with your VPN Unlimited account, and your account ID (if you have it).
- State clearly: "I want to cancel my VPN Unlimited subscription effective immediately" or "effective before my next billing date on [DATE]".
- Request written confirmation of the cancellation.
- Send the email from the same email address used to register the account.
- Wait for a response within 48 hours; check your spam folder if you do not receive a reply.
VPN Unlimited cancellation pricing and what you might be charged
Understanding what you are paying helps you decide if cancellation is the right move.
| Plan type | Billing cycle | Approximate MYR cost | Best for |
|---|---|---|---|
| 1-month subscription | Monthly | RM 35-45 | Short-term users or trial conversion |
| 1-year subscription | Annual | RM 180-220 | Long-term users wanting best value |
| 2-year subscription | Every 2 years | RM 300-380 | Committed users with budget flexibility |
| Free trial | 7 days | RM 0 (converts to paid plan automatically) | Test the service before committing |
If you signed up for the free trial and are now in the 7-day window, cancelling immediately will prevent any charge. If you are already paying, cancelling now will stop the next renewal charge, but you will not receive a refund for the current billing period unless you act within 14 days of the charge and meet the cooling-off conditions under the CPA 1999.
Refunds and what you can expect after cancellation
Refund eligibility depends on when you cancel relative to your purchase date and how much you have used the service.
The 14-day cooling-off window under malaysian consumer law
Under the Consumer Protection Act 1999, you can request a refund within 14 days of purchase if you have not made substantial use of the service. For VPN Unlimited, "substantial use" is interpreted as more than light testing. If you have used the VPN extensively to stream video, download large files, or conduct sensitive activities, a refund claim will likely be rejected.
Consequently, if you want a refund, request it immediately after cancellation. Include a clear statement in your cancellation email: "I am requesting a refund under the Consumer Protection Act 1999 cooling-off period, as I have not made substantial use of the service."
What happens if KeepSolid refuses a refund
If the company denies your refund request, escalate the complaint to the MDTCA. The MDTCA will investigate whether the company has breached your consumer rights. In parallel, you can also dispute the charge with your bank or app store, explaining that you cancelled within the cooling-off period and that the company has refused to refund.
Yafee has helped thousands of consumers understand their refund rights and escalate complaints when companies ignore cancellation requests. If you are stuck, Yafee's resources can guide you through the MDTCA complaint process and bank dispute procedures.
What happens after you cancel your VPN Unlimited subscription
Cancellation does not mean instant loss of access; it means the automatic renewal stops.
Service access after cancellation
After you cancel, you will retain access to VPN Unlimited until the end of your current billing period. For example, if you cancelled on 15 March but your monthly subscription renews on 31 March, you can still use the VPN until 31 March. After that date, the service will lock you out and you will see a message to reactivate or renew your subscription.
Confirming the cancellation took effect
Check your account 24 hours after cancellation to confirm the status has changed to "Inactive" or "Cancelled". Log back into the VPN Unlimited portal, visit Account Settings, and verify that your subscription no longer shows an active renewal date. If the renewal date is still there, contact support immediately and provide your cancellation confirmation email as evidence.
Deleting your account (optional)
Cancelling a subscription does not delete your account. If you want to remove your personal data entirely, you must request account deletion separately. Email [email protected] with the subject "Request for Account Deletion" and ask KeepSolid to permanently delete your account and all associated data. Under the CPA 1999, you have the right to request deletion of your personal data if the company no longer has a legitimate reason to hold it.
Common mistakes people make when cancelling VPN Unlimited
Most cancellation failures happen because users do not follow the right steps or do not verify the cancellation properly. You can avoid these traps with a clear checklist.
Mistake 1: cancelling in the wrong place
The most common error is cancelling inside the VPN app rather than in the account portal or app store. Uninstalling the app or logging out does not cancel your subscription; it only removes the app from your device. The charge will still appear on your next billing date. Always cancel through the official website account portal or the app store where you signed up, never through the app itself.
Mistake 2: not taking a screenshot of the cancellation confirmation
Without proof that you cancelled, you cannot dispute a charge if it still appears after cancellation. Always screenshot the final confirmation message and save the cancellation email from KeepSolid. If a charge appears after you cancelled, provide these screenshots to your bank as evidence of the dispute.
Mistake 3: cancelling too late in the billing cycle
If your renewal date is 31 March and you cancel on 30 March, the system may still process the renewal charge on 31 March because the charge has already been scheduled. Cancel at least 2-3 days before your renewal date to be safe. Check your renewal date in Account Settings and set a phone reminder 5 days before that date.
Mistake 4: assuming the trial cancellation is automatic
The 7-day free trial does not cancel itself. You must actively cancel before day 7 is over, or the first charge will be applied automatically. If you are on day 6 or 7 of the trial, cancel immediately. There is no grace period.
After cancellation: what to do if a charge still appears
If a charge appears on your card or app store account after you cancelled, do not panic; you have legal remedies under Malaysian consumer law.
Step 1: check your account status immediately
Log back into your VPN Unlimited account and verify the subscription status. If it shows "Cancelled" or "Inactive", the charge is unauthorised and must be disputed. Save a screenshot as evidence.
Step 2: contact KeepSolid support with evidence
Email [email protected] with your cancellation confirmation email and the screenshot of your cancelled subscription status. Ask for an explanation of the charge and a refund. Give KeepSolid 7 days to respond. Keep a record of this email for your complaint file.
Step 3: dispute the charge with your bank or app store
If KeepSolid does not respond or refuses to refund, contact your bank or app store immediately. Report the charge as "subscription not cancelled as requested" or "unauthorised charge". Provide your cancellation confirmation email and screenshots. Your bank or app store will open a dispute investigation and can reverse the charge within 10-30 days.
Step 4: file a complaint with the MDTCA if needed
If your bank dispute fails or the charge appears again, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. Visit eaduan.mycc.org.my or visit your nearest MDTCA office. Include all evidence: cancellation confirmation, the disputed charge, your bank dispute reference number, and KeepSolid's response (or lack thereof). The MDTCA can compel the company to refund and may impose penalties if it has breached the CPA 1999.
Comparison: VPN Unlimited against similar services in malaysia
If you are cancelling because VPN Unlimited is not the right fit, here is how it compares to alternatives.
| Service | Monthly cost (MYR) | Free trial | Devices allowed | Cancellation ease |
|---|---|---|---|---|
| VPN Unlimited | RM 35-45 | 7 days | 5 | Portal or email |
| ExpressVPN | RM 48-60 | 30 days (money-back) | 5 | Portal (quick) |
| NordVPN | RM 30-50 | 30 days (money-back) | 6 | Portal (quick) |
| Surfshark | RM 28-40 | 30 days (money-back) | Unlimited | Portal (very easy) |
| CyberGhost | RM 32-55 | 45 days (money-back) | 7 | Portal (straightforward) |
VPN Unlimited's main disadvantage in Malaysia is its short 7-day trial window and the lack of a money-back guarantee. Competitors like Surfshark and CyberGhost offer 30-45 days to test the service risk-free, making them easier to cancel if they do not meet your needs. However, if you are currently locked into VPN Unlimited, cancelling before your next renewal is the priority.
How yafee can help you cancel and protect your rights
Cancelling a subscription sounds simple in theory, but disputes and unwanted charges are common. Yafee specialises in helping Malaysian consumers navigate cancellation procedures and enforce their rights under the Consumer Protection Act 1999. Whether you need help drafting a cancellation email, understanding your refund entitlement, or escalating a complaint to the MDTCA, Yafee provides step-by-step guidance backed by legal authority.
Yafee also maintains up-to-date information on common cancellation traps for subscription services, so you do not repeat the mistakes other users have made. If you are unsure about your next step or believe KeepSolid has violated your consumer rights, Yafee's resources and checklist can help you take action with confidence.
Key cancellation checklist for VPN Unlimited
| Task | When to do it | Proof to keep |
|---|---|---|
| Screenshot your plan and renewal date | Today, before cancelling | Screenshot image file |
| Verify which payment method you used (card, App Store, Google Play) | Today | Order/transaction ID |
| Cancel through the correct platform (portal, app store, or email) | At least 2 days before renewal | Confirmation screen and email |
| Check account status shows "Cancelled" or "Inactive" | 24 hours after cancelling | Updated account screenshot |
| Monitor your card or app store for unexpected charges | Until 2 billing cycles after cancellation | Bank/app store statement |
| File MDTCA complaint if charge still appears | Within 30 days of the charge | eaduan.mycc.org.my complaint reference number |
Contact information and escalation routes
Below is where to go if cancellation through normal channels fails.
VPN Unlimited support contact
Email: [email protected]
Help centre: vpnunlimited.com/help
Account portal: vpnunlimited.com (login required)
Malaysian consumer protection authority
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Online complaint portal: eaduan.mycc.org.my
For urgent escalation, visit your state's MDTCA office or call the MDTCA consumer hotline.
Credit card and app store dispute escalation
If you paid by credit card, contact your bank's dispute resolution department and provide your cancellation proof. If you paid through Apple or Google, file a dispute through your app store account settings and attach your cancellation confirmation.
Cancelling a subscription should not be complicated, but VPN Unlimited's automatic renewal system and lack of Malaysia-specific support can make it frustrating. By following the steps above and keeping clear evidence of your cancellation, you protect yourself from unwanted charges and position yourself to recover money if disputes arise. Yafee's guides and resources have helped thousands of consumers in Malaysia cancel subscriptions, enforce their rights, and navigate disputes with foreign companies. If you are stuck or unsure about your next step, Yafee can guide you through the process with confidence and clarity.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Vpn Unlimited?
Join over 30,000 users who already trust us.