Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vpn 360, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vpn 360 in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vpn 360
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vpn 360 subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vpn 360 subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vpn 360. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vpn 360 refuses your cancellation.
Frequently asked questions
Cancel Vpn 360: Step-by-Step Guide
How to cancel Vpn 360 in malaysia without losing money to hidden renewals
What Vpn 360 is and why you might need to cancel
Vpn 360 is a subscription-based virtual private network application that encrypts your internet traffic, masks your IP address, and provides access to streaming content across servers in 85 countries. You pay a recurring monthly or annual fee to remove data limits, unlock faster connection speeds, and connect up to 5 devices simultaneously. The service operates on a freemium model: a free tier with limited features feeds into a paid Premium subscription that renews automatically unless you cancel before your next billing cycle begins.
In Malaysia, Vpn 360 charges in USD but converts to Malaysian Ringgit (RM) on your card statement, so you see local currency on invoices. The standard monthly plan costs approximately RM57 (USD 11.99), while the annual plan runs around RM113 (USD 23.88) when divided into monthly equivalents. Many Malaysian users cancel because they no longer need privacy protection, switch to a competing VPN service, or wish to stop unexpected auto-renewal charges.
The auto-renewal trap and how it affects you
Vpn 360's Terms of Service stipulate that your subscription renews automatically at the end of each billing period unless you submit a cancellation request at least one day (24 hours) before the renewal date. If you are on a free trial, the same 24-hour rule applies: you must cancel the trial before conversion to a paid plan occurs. This means uninstalling the app or simply stopping use does not stop billing. Your credit card continues to be charged on schedule until you formally cancel through the correct channel.
This auto-renewal behaviour is legal under Malaysian consumer law, provided the company discloses the terms clearly in advance (which Vpn 360 does) and gives you a straightforward cancellation method. However, you have strong consumer protections under the Consumer Protection Act 1999 (CPA 1999), which grants you the right to cancel a service contract within a reasonable timeframe and to receive clear cancellation instructions from the provider.
Where you subscribed matters for cancellation
Your cancellation route depends entirely on where you bought the subscription. If you subscribed directly through the Vpn 360 website, you cancel through your account dashboard. If you purchased through Apple's App Store, Apple processes your cancellation and refund. If you signed up via Google Play, Google handles the cancellation and any refund request. This distinction is critical because attempting to cancel in the wrong place leaves your subscription active and you continue to be charged.
Yafee recommends that you identify your subscription source immediately. Check your email for the original receipt: it will state whether you were billed by Vpn 360 directly, App Store, or Google Play. Your card statement may also show the merchant name (Vpn 360, Apple, or Google). Do not assume you remember where you signed up-verify this first before taking any cancellation step.
Your consumer rights and legal protections in malaysia
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 (CPA 1999) is the primary legislation protecting you as a consumer in Malaysia. It requires all service providers, including Vpn 360, to supply goods and services with due care and skill, and to be honest and transparent about terms. The Act specifically protects you against unfair contract terms and gives you the right to cancel subscription services under certain conditions.
Under the CPA 1999, you have the right to:
- Receive clear, written disclosure of auto-renewal terms before you are charged.
- Cancel a subscription service by giving written notice to the provider within a reasonable timeframe.
- Receive a refund of charges incurred after you submit a valid cancellation request, provided the cancellation was requested before the next billing cycle commenced.
- Lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if the provider refuses to honour your cancellation or refund request.
Your legal position as a Vpn 360 customer in malaysia
You have the right to cancel your subscription at any time. Vpn 360 cannot force you to continue paying or require a minimum contract period. Under the CPA 1999, a service provider must honour a cancellation request submitted in writing (email counts as written notice) before your renewal date. You are entitled to a refund for any charge incurred after you submitted your cancellation request, provided that request was made before the billing cycle in question began.
If Vpn 360 refuses to cancel your subscription or process a refund after you have submitted a valid cancellation request, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA is the enforcement body for consumer protection law in Malaysia and has the power to investigate, mediate, and levy penalties against non-compliant service providers. Yafee advises that you keep copies of all cancellation requests and replies from Vpn 360 to support any escalation.
How to cancel Vpn 360 based on where you subscribed
Before you cancel: essential checks and records
Many cancellation disputes arise because users do not document the cancellation request or miss the deadline before the next billing cycle. Take these steps before you click cancel anywhere.
- Log into your Vpn 360 account (website, App Store, or Google Play) and locate your next renewal date.
- Open the subscription or account settings page.
- Screenshot the active plan and renewal date.
- Note the exact date and time you view this screen.
- Retrieve your most recent payment receipt or invoice.
- Check your email for a receipt from Vpn 360, Apple, or Google.
- If not in email, log into your App Store or Google Play account and find the order.
- Save the receipt as a PDF or take a screenshot showing the amount (RM57 or RM113 equivalent), date, and merchant name.
- Verify which platform processed your original subscription.
- Check your card statement for the merchant: Vpn 360, Apple Media Services, or Google Asia Pacific.
- If you used a mobile carrier's billing (e.g., Celcom Direct, Maxis Direct), note that too.
- Calculate the cancellation deadline.
- Find your renewal date (e.g., 15 March 2025).
- Count back one day: your cancellation deadline is 14 March 2025.
- Submit cancellation before 11:59 pm on that date.
Cancel via the Vpn 360 website if you subscribed directly
If your receipt shows "Vpn 360" or "vpn360.com" as the merchant, you subscribed directly through the company website and must cancel through your account dashboard.
- Open a web browser and go to the Vpn 360 website (vpn360.com).
- Do not use the mobile app for this step; the website dashboard has clearer controls.
- Sign in to your account using your email and password.
- If you have forgotten your password, click "Forgot Password" and reset it via email.
- Navigate to Account Settings or Account Info (usually on the left sidebar or under a profile menu).
- Look for a section labelled "Subscription", "Membership", or "Billing".
- Click the "Cancel Subscription" or "Manage Subscription" button.
- The system may ask you why you are cancelling. Yafee recommends you state a reason (e.g., "No longer needed", "Switching providers") so the company has feedback, but a reason is not required.
- Confirm your cancellation on the confirmation screen.
- A message should appear stating "Your subscription has been cancelled" or "Cancellation is effective on [date]".
- Screenshot this confirmation screen immediately.
- Check your email within 10 minutes for a cancellation confirmation email from Vpn 360.
- This email should state your cancellation date and confirm no further charges will occur.
- If no email arrives within 30 minutes, contact Vpn 360 support to verify the cancellation was processed.
Cancel via apple app store if you subscribed on iPhone or iPad
If your receipt shows "Apple Media Services" or "App Store" as the merchant, Apple processed your subscription and Apple must process your cancellation. You must cancel through the App Store, not through Vpn 360 directly.
- On your iPhone or iPad, open the App Store app.
- Do not open Vpn 360 itself; open the App Store application.
- Tap the profile icon in the top right corner (circular icon with your photo or initials).
- This opens your Apple ID menu.
- Tap "Subscriptions".
- You see a list of all active subscriptions on your Apple ID.
- Find "Vpn 360" and tap it.
- The subscription details page opens.
- Tap "Cancel Subscription" or "Delete" (the exact wording varies by iOS version).
- A confirmation dialogue appears.
- Confirm the cancellation by tapping the final "Confirm" button.
- A message should say "Cancellation Confirmed" or "Your subscription to Vpn 360 has been cancelled".
- Screenshot this confirmation.
- Check your email within 10 minutes for an Apple receipt confirming the cancellation.
- This receipt is your proof of cancellation. Save it or print it.
Cancel via google play if you subscribed on android
If your receipt shows "Google Asia Pacific" or "Google Play" as the merchant, Google processed your subscription and you must cancel through Google Play. Cancelling the Vpn 360 app alone does not cancel the subscription.
- On your Android device, open the Google Play Store app.
- Tap the profile icon in the top right corner (your avatar or initial).
- Tap "Payments and subscriptions" or "Manage subscriptions".
- You see a list of all subscriptions linked to your Google account.
- Find "Vpn 360" in the list and tap it.
- The subscription details page opens.
- Tap "Cancel subscription" at the bottom of the screen.
- Google asks you for a reason (optional).
- Review the cancellation details and tap "Yes, cancel subscription" to confirm.
- A confirmation message appears stating the date your subscription ends.
- Screenshot this confirmation immediately.
- Check your email within 10 minutes for a Google Play cancellation receipt.
- This email confirms the cancellation date and that no further charges will occur.
Cancel via email to Vpn 360 support if the above methods fail
If you cannot access the website dashboard or app controls, or if you have already tried cancelling but the subscription remains active, contact Vpn 360 support via email. According to Vpn 360's Terms of Service, the support email address is listed under "Notices; Contact Us".
- Compose a new email to Vpn 360 support (check vpn360.com/contact or the Terms of Service for the exact email address).
- Subject line example: "Subscription Cancellation Request - [Your Email Address]"
- In the body, include:
- Your full name as it appears on the Vpn 360 account.
- The email address associated with your Vpn 360 account.
- Your current renewal date (e.g., "15 March 2025").
- The exact phrase: "I request immediate cancellation of my Vpn 360 subscription, effective immediately or before my next renewal on [date]."
- Attach a screenshot of your subscription page showing the active plan and renewal date.
- Attach a copy of your most recent payment receipt.
- Send the email at least 2 days before your renewal date.
- Do not wait until the last day; allow time for support to respond and process the cancellation.
- Save the email you send and the support reply as evidence.
- Yafee advises you keep these for at least 6 months in case a dispute arises.
- If support does not reply within 3 business days, or if they refuse to cancel, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) with your email evidence.
What happens after you cancel and how to handle lingering charges
Immediately after cancellation: verify your status
Your subscription enters a "cancellation pending" or "active until" state after you submit the cancellation request. You continue to have access to Vpn 360 until the current billing cycle ends; you are simply not charged for the next cycle.
Within 24 hours of cancellation, log back into your account and confirm that the subscription status shows "Cancelled" or "Active until [date]". If it still shows "Active" with no cancellation date, contact support again immediately with a screenshot and your original cancellation confirmation.
Monitor your card statement for unexpected charges
Check your credit card or bank statement on your next renewal date to confirm no charge appears. If a charge does appear after you cancelled, this is a billing error and you have the right to request a refund immediately.
| Charge status | Action required |
|---|---|
| No charge on renewal date | Cancellation successful. Keep your confirmation email for records. |
| Charge appears despite cancellation | Contact Vpn 360 support with proof of cancellation and request an immediate refund. |
| Charge appears, no cancellation confirmation found | Contact your card issuer or bank to dispute the charge as unauthorised and request a chargeback. |
| Charge appears and support refuses to refund | Escalate to MDTCA with all evidence (cancellation request, support reply, card statement, Vpn 360 Terms). |
Request a refund if a charge went through after cancellation
If Vpn 360 or Apple or Google charged you after your cancellation date, you are entitled to a refund under the CPA 1999. The charge is considered unauthorized because your subscription was no longer active.
- Send a refund request email to Vpn 360 support (or Apple / Google, depending on who billed you).
- Subject: "Refund Request - Unauthorized Charge After Subscription Cancellation"
- Body: State the charge amount, charge date, cancellation date, and request full refund within 14 days.
- Attach: your cancellation confirmation screenshot and your card statement showing the disputed charge.
- If Vpn 360 support does not refund within 14 days, contact Apple or Google support (whichever processed the subscription) and file a refund request with them.
- Apple and Google are more responsive to refund requests and have faster dispute resolution than Vpn 360.
- If no refund is issued within 30 days of your original request, escalate to MDTCA or lodge a formal chargeback with your bank.
- MDTCA can compel Vpn 360 to refund and may impose penalties for non-compliance.
Common cancellation mistakes and how to avoid them
Mistake 1: uninstalling the app instead of cancelling the subscription
You can safely delete the Vpn 360 app from your phone without affecting your subscription status. Deleting an app does not cancel a subscription. Your subscription remains active and you continue to be charged on your renewal date. You must explicitly cancel through the website dashboard, App Store, Google Play, or email support. Uninstalling is not a substitute for cancellation and will not stop charges.
Mistake 2: not checking your renewal date before cancelling
If you cancel after your renewal date has already passed, you have already been charged for the next billing cycle and are entitled to a refund. However, if you cancel just after a renewal charge appears, Vpn 360 may take 5-7 business days to process the refund. Always check your renewal date before you act. If renewal is within 48 hours, cancel immediately to avoid the next charge.
Mistake 3: cancelling through the wrong channel
A common error is cancelling through Vpn 360's website when you actually subscribed via App Store or Google Play, or vice versa. This leaves your subscription active because Vpn 360 does not manage the Apple or Google billing. Always confirm which merchant billed you first, then cancel through that merchant's platform. Yafee emphasises: if you are unsure, contact both Vpn 360 support and your app store to confirm and cancel in both places.
Mistake 4: not keeping cancellation proof
Disputes often arise months later when you notice an unexpected charge on an old bank statement. If you cannot produce a cancellation confirmation email or screenshot, Vpn 360 can claim your cancellation was never received. Always save cancellation confirmations, support replies, and card statements showing the charge and the following month showing no charge. Keep these records for at least one year.
Vpn 360 pricing and subscription options in malaysia
Understanding what you are paying for helps you decide whether to cancel or switch plans.
| Plan | Billing frequency | Price (USD) | Price (MYR) | Per month equivalent | Features |
|---|---|---|---|---|---|
| Free | No charge | Free | Free | Free | Limited data, slower speeds, 500+ servers. |
| Premium Monthly | 1 month | USD 11.99 | RM 57* | RM 57 | Unlimited data, ultra-fast speeds, 800+ servers in 85 countries, 5 devices, unrestricted streaming. |
| Premium Annual | 12 months | USD 23.88 | RM 113* | RM 9.42 | Same as Premium Monthly, billed once per year. |
| Trial | 7 days (free) | Free | Free | Free for 7 days, then converts to Premium Monthly unless cancelled at least 24 hours before trial end. | Full Premium access during trial. |
* Prices in MYR are approximate and vary based on real-time USD/MYR exchange rates and your card's conversion fees. Always confirm the exact MYR amount when you pay.
When you should cancel versus when you might want to pause instead
Cancel Vpn 360 if you
- No longer need a VPN service or have switched to a competitor.
- Are unhappy with connection speed, server availability, or streaming performance.
- Find the monthly fee (RM 57) no longer fits your budget.
- Have completed a time-limited task (e.g., accessing content during travel) and no longer need the service.
- Prefer a free VPN app, even if it has limitations or slower speeds.
- Decided to use your internet service provider's built-in security tools or firewall instead.
Keep Vpn 360 if you
- Use a public Wi-Fi network regularly and need encryption for security.
- Access restricted streaming services (Netflix, YouTube) while travelling outside home country.
- Require fast, stable VPN performance for work or study.
- Want to connect 5 devices simultaneously without paying extra.
- Value customer support and a reputable service over cost savings.
Comparison of malaysian VPN services and why yafee helps
If you decide to switch providers instead of simply cancelling, consider these alternatives.
| Service | Monthly price (MYR) | Devices | Servers | Free trial | Malaysia-friendly |
|---|---|---|---|---|---|
| Vpn 360 | RM 57 | 5 | 800+ in 85 countries | 7 days free | Yes, auto-renewal required |
| ExpressVPN | RM 120 | 5 | 3000+ in 94 countries | 30-day money-back guarantee | Yes, but pricier. |
| NordVPN | RM 85 | 6 | 5500+ in 60 countries | 30-day money-back guarantee | Yes, good speed and privacy. |
| Proton VPN | RM 70 | 10 | 3100+ in 91 countries | Free limited plan available | Yes, Switzerland-based (strong privacy). |
| Windscribe | RM 40 | Unlimited | 3000+ in 63 countries | Free limited plan available | Yes, most affordable option. |
Contact details for Vpn 360 cancellation and support
Vpn 360 cancellation contact addresses
According to Vpn 360's Terms of Service, the following addresses are provided for sending non-routine legal notices or formal cancellation notices. For routine cancellations, use the website dashboard, App Store, or Google Play methods described earlier. For complex disputes or escalations, send a formal letter or email to:
- Support email address: Check vpn360.com/contact or the Terms of Service "Notices; Contact Us" section for the official support email address. Send cancellation requests with subject "Subscription Cancellation Request" and include your account email, renewal date, and cancellation deadline.
- Legal notices address: For formal disputes or escalations, Vpn 360 may accept registered mail or formal email to an address listed in their Terms. Consult the latest Terms of Service document on vpn360.com to confirm the current address before sending a formal notice.
- Appeal to Malaysian authority: If Vpn 360 refuses to honour your cancellation or refund request, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA hotline is 1-800-80-6000 and accepts complaints online at www.kpdnkk.gov.my.
Escalation to malaysian consumer protection authorities
If Vpn 360 fails to cancel your subscription or refund unauthorised charges within 30 days of your request, escalate your complaint to the MDTCA under the Consumer Protection Act 1999. The MDTCA is the enforcement body for consumer protection law in Malaysia and has the power to investigate, mediate disputes, and compel refunds. You do not need a lawyer to file a complaint.
Yafee strongly recommends that you keep all cancellation requests, support replies, screenshots, and card statements as evidence before escalating to MDTCA. A clear paper trail shows the MDTCA that you made a reasonable cancellation request and the provider failed to comply.
Final checklist before and after cancellation
| Step | Before cancellation | Status |
|---|---|---|
| 1. Note your renewal date | Log into your account and screenshot the subscription page showing next renewal date. | Done ✓ |
| 2. Find your receipt and merchant | Check email or card statement to confirm whether Vpn 360, Apple, or Google billed you. | Done ✓ |
| 3. Calculate cancellation deadline | Renewal date minus 1 day = your deadline to submit cancellation. | Done ✓ |
| 4. Cancel through correct channel | Website dashboard, App Store, Google Play, or email support depending on where you subscribed. | Done ✓ |
| 5. Screenshot confirmation | Save cancellation confirmation screen and email from Vpn 360, Apple, or Google. | Done ✓ |
| 6. Monitor card on renewal date | Check that no charge appears on your next renewal date. | Done ✓ |
Summary and how yafee simplifies subscription cancellation
Cancelling Vpn 360 in Malaysia is straightforward once you identify where you subscribed and meet your renewal deadline. Your rights are protected under the Consumer Protection Act 1999, which entitles you to cancel any subscription service at any time and to receive a refund for unauthorised charges. Yafee has helped thousands of Malaysian consumers cancel subscriptions, dispute recurring charges, and recover refunds by following a clear procedure: identify your merchant, confirm your renewal date, cancel through the correct channel (website, App Store, Google Play, or email), and monitor your card statement to verify the cancellation worked.
If Vpn 360 refuses to honour your cancellation or process a refund, you can escalate the dispute to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which has the power to compel the company to comply. Yafee recommends that you save all cancellation confirmation emails, support replies, and bank statements for at least one year in case a dispute arises. With these simple steps and your consumer rights in hand, you can cancel Vpn 360 confidently and without fear of unexpected charges.