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Frequently asked questions
Cancel Veed: The Right Way to Do It
How to cancel Veed and stop auto-renewal charges in malaysia
What Veed is and why you might want to cancel
Veed is a browser-based video editing platform that operates as a Software as a Service (SaaS) subscription, meaning you pay recurring fees-usually monthly or yearly-to access editing tools, storage, AI features, and watermark-free exports. The service is headquartered in the United Kingdom, with no Malaysia-specific office, so all billing and cancellation requests flow through their UK-registered account management system.
Most Malaysian users subscribe to access advanced editing features, longer video limits, higher export quality, and AI-powered caption generation. However, if you signed up thinking you needed a paid tier but later realised that free tools already cover your needs, or if your billing cycle has become a forgotten monthly charge, cancelling is straightforward once you know the exact steps. Yafee has helped thousands of consumers in Malaysia cancel unwanted SaaS subscriptions by breaking down the legal framework and practical routes.
How Veed charges work for malaysia customers
Veed displays pricing in US dollars (USD), which converts to Malaysian ringgit (RM) at approximately 1 USD to 4.72 RM. A weekly Pro mobile plan costs around USD 9.99 (approximately RM 47), a monthly plan runs USD 24.00 (approximately RM 113), and yearly plans range from USD 55.00 to USD 120.00 (approximately RM 260 to RM 567). These charges recur automatically unless you explicitly turn off auto-renewal before your renewal date arrives.
Veed states in its Terms of Use that plans renew automatically on your chosen cycle, and that recurring charges continue regardless of whether you actively use the service. This is a critical point: you must cancel before your next billing date to avoid being charged again. Many users in Malaysia miss this window and find unexpected charges on their credit card or debit card statements.
When to cancel Veed
Cancel Veed immediately if you no longer use the platform regularly, if you have found a cheaper or more suitable video editor (such as CapCut, Canva Video, or DaVinci Resolve), or if you signed up during a free trial and forgot to cancel before the trial ended. You should also cancel if you are unhappy with the service quality, customer support response times, or value for money relative to your actual usage.
Under Malaysia's Consumer Protection Act 1999, which protects consumers against unfair contract terms and deceptive practices, you have the right to cancel a subscription service. Yafee recommends cancelling as soon as you decide the service no longer serves your needs, rather than waiting until the next billing cycle catches you off guard.
Your legal rights when cancelling Veed in malaysia
Your right to cancel Veed is protected under the Consumer Protection Act 1999 (Act 599), which is enforced by the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This law requires service providers to give you clear information about auto-renewal terms, billing dates, and cancellation procedures.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 establishes that subscription services must disclose the cost, frequency, and duration of charges in a clear, legible manner before you commit to payment. Furthermore, the Act prohibits unfair contract terms that would make cancellation unreasonably difficult or hidden. Service providers like Veed must supply you with a straightforward cancellation mechanism and confirm cancellation in writing.
In practice, this means Veed must provide a web-based cancellation option (which it does), respond to support requests within a reasonable timeframe, and send you confirmation that your subscription has ended. If Veed charges you after you cancelled, or if cancellation is made deliberately difficult, you have grounds to dispute the charge with your bank or lodge a complaint with KPDNHEP.
Your legal position when cancelling
Your legal position: You have the right to cancel your Veed subscription at any time without penalty or additional fees. Veed must confirm cancellation in writing (via email) within a reasonable time. You are not entitled to a refund for the current billing period you have already paid for, unless you cancel within a cooling-off period (which applies mainly to distance sales made outside your home). Charges that appear after your cancellation date are recoverable through a chargeback dispute with your bank or a complaint to KPDNHEP. Yafee advises you to keep all cancellation confirmations and screenshots as evidence.
Step-by-step cancellation methods for Veed
Veed offers three main cancellation routes depending on how you subscribed: directly via the web account, through the Apple App Store, or through Google Play. The web cancellation method is the most reliable and leaves a clear digital audit trail.
Cancelling Veed via your web account
If you subscribed directly on veed.io using your email and payment card, follow this exact procedure to cancel without delay.
- Log in to your Veed account at veed.io using your email address and password.
- If you have forgotten your password, click "Forgot password?" on the login page and follow the email reset link.
- Look for your workspace name or initials at the top left of the dashboard.
- Click on it to open the dropdown menu.
- Select "Workspace Billing" or "Billing & Payments" from the dropdown menu.
- This takes you to the page showing your current plan, next billing date, and renewal amount.
- Locate the "Turn off auto-renewal" button or "Cancel subscription" link on the billing page.
- Read any retention messages or discount offers that appear; these are optional.
- Click "Turn off auto-renewal" and complete the on-screen questionnaire.
- Veed will ask why you are leaving; answer honestly but briefly.
- You may be offered a discount to stay; ignore this unless you genuinely wish to continue.
- Submit your final cancellation confirmation.
- A confirmation message will appear on screen stating your subscription has been cancelled.
- Take a screenshot of this message immediately.
- Check your email inbox (including spam or promotions folders) for a cancellation confirmation email from Veed within 24 hours.
- If no email arrives, contact Veed support at [email protected] or use live chat on their Help Center (available Monday to Friday) to request written confirmation.
Cancelling Veed if you subscribed via apple app store
If you signed up for Veed through an iOS app subscription, you must cancel through Apple's App Store settings, not through the Veed app itself. Apple controls the billing relationship in this scenario.
- On your iOS device (iPhone or iPad), open the Settings app.
- Do not open the Veed app.
- Tap your name at the top of the Settings menu.
- This opens your Apple ID account page.
- Select "Subscriptions".
- You will see a list of all active app subscriptions tied to your Apple ID.
- Find and tap "Veed" in the subscription list.
- If you do not see Veed, it may already be cancelled, or you may have subscribed on the web account instead.
- Tap "Cancel Subscription" or "Turn Off" at the bottom of the Veed subscription screen.
- Apple will ask you to confirm the cancellation.
- Tap "Confirm" to finalize the cancellation.
- You will receive an email confirmation from Apple within minutes.
- Save the Apple cancellation email for your records.
- Your access to Veed will continue until the current billing cycle ends; you will not be charged again after that date.
Cancelling Veed if you subscribed via google play
If you signed up for Veed through an Android device using Google Play, you must cancel through Google Play's subscription settings.
- On your Android device, open the Google Play Store app.
- Tap the profile icon at the top right corner.
- Select "Payments and subscriptions".
- Then tap "Subscriptions".
- Find and tap "Veed" in your active subscriptions list.
- If Veed does not appear, it may already be cancelled or you subscribed on the web instead.
- Tap "Cancel subscription" or "Unsubscribe".
- Google will display information about your current plan and when charges will stop.
- Select your reason for cancelling from the dropdown (optional but helpful to Google).
- Tap "Continue" or "Cancel subscription" again to confirm.
- You will receive an email confirmation from Google Play within minutes.
- Your Veed access continues until the current billing period expires; no further charges will occur.
What happens after you cancel Veed
Once your cancellation is confirmed, several important things occur. Your account remains accessible until the end of your current billing period, allowing you to download or export any remaining projects. After the billing period ends, your account access will be restricted to read-only or limited features unless you resubscribe.
Access to your projects and files after cancellation
Veed allows you to download or export your video projects during the remainder of your paid period. Before your cancellation takes full effect, log in, locate any projects you wish to keep, and export them in your preferred format (MP4, WebM, or other available formats). After your subscription ends, you may lose access to AI-powered features, high-resolution exports, or cloud storage, depending on your plan.
If you have not downloaded your projects before your billing period expires, contact Veed support immediately at [email protected]. Yafee recommends backing up critical work before cancellation is finalized.
Refund eligibility and timeline
Under the Consumer Protection Act 1999, you are generally not entitled to a refund for a current billing period that has already been paid, as this period represents services you received. However, if Veed has charged you after your confirmed cancellation date, you have the right to dispute this charge.
Refund eligibility depends on when you cancel relative to your billing cycle. If you cancel on the 5th of the month and your renewal is set for the 15th, no new charge should occur on the 15th. If a charge does appear, immediately dispute it with your bank by requesting a chargeback or contact KPDNHEP. Yafee advises keeping all confirmation emails and screenshots to support your dispute.
Pricing table for Veed plans in malaysia
| Plan | Billing cycle | Price (USD) | Price (RM) | Key features |
|---|---|---|---|---|
| Free | No charge | USD 0 | RM 0 | Basic editing, watermarked exports, limited storage |
| Weekly Pro (mobile) | 7 days | USD 9.99 | RM 47 | Watermark-free, higher quality, mobile app access |
| Monthly Pro | Monthly | USD 24.00 | RM 113 | Most popular; unlimited editing, AI captions, extended storage |
| Annual Pro | Yearly | USD 120.00 | RM 567 | Same as monthly but cheaper per month, best value for heavy users |
| Enterprise | Custom | Contact sales | Contact sales | Custom features, dedicated support, bulk AI credits |
Common mistakes people make when cancelling Veed
Cancelling a SaaS subscription should not be stressful, but a few easily avoided errors can leave you confused or charged unexpectedly. Yafee has identified the most common mistakes Malaysian users make when cancelling Veed, and how to sidestep them.
Stopping halfway through the cancellation flow
Many users log into their Veed account, navigate to Billing, and click "Turn off auto-renewal"-then assume the job is complete. In reality, Veed requires you to answer a brief questionnaire (asking why you are leaving) and then submit a final confirmation. If you close the page or browser before submitting this final step, your subscription remains active and you will be charged again.
The fix: complete every on-screen prompt, even if retention offers appear. Do not leave the page until you see the final "Subscription cancelled" message. Take a screenshot of this message and wait for the confirmation email before closing your browser.
Cancelling through the app instead of the account website
If you subscribed on veed.io (the website), do not attempt to cancel through the Veed mobile app. The app does not always sync cancellation requests to the web account, and support staff may not see your cancellation if processed through the app. Conversely, if you subscribed via Apple App Store or Google Play, you must cancel through those platforms-not through the Veed website.
The fix: identify which platform you subscribed through (check your email or bank statement for the original charge source), then cancel through that same platform. Web subscriptions cancel on the Veed website; app subscriptions cancel through Apple Settings or Google Play.
Forgetting to screenshot your cancellation confirmation
If Veed later claims you never cancelled, or if a charge appears after you cancelled, you will need proof. Screenshots of your cancellation confirmation screen and the confirmation email are your strongest evidence when disputing a charge or filing a complaint with KPDNHEP.
The fix: take a screenshot of the final "Your subscription has been cancelled" message on screen, and save or screenshot the confirmation email from Veed or Apple/Google. Store these files in a safe place (cloud storage, email folder, or document) for at least 12 months.
Ignoring retention offers and discount prompts
When you click "Turn off auto-renewal," Veed may offer you a discount (e.g., "Stay for 50% off next month"). If you are not genuinely interested in remaining a customer, do not click on these offers-they will restart your subscription. Simply ignore the retention message and continue to the final cancellation confirmation.
The fix: read retention offers carefully, but do not click them unless you actually wish to continue. If you accidentally click a discount link, immediately go back and cancel again to ensure your original cancellation request takes precedence.
Checklist before and after cancelling Veed
Use this checklist to ensure your Veed cancellation is processed correctly and that you are not charged unexpectedly after you cancel.
Before you click cancel
- Log in to your Veed account and navigate to Workspace Billing to confirm your current plan name and next billing date.
- Download or export any video projects you wish to keep using Veed's export function.
- Note the exact amount you are currently being charged (USD and equivalent RM) and the renewal date from your billing page.
- Check your email address on file is correct and actively monitored, so you receive the cancellation confirmation.
- Review your bank or credit card statement to confirm the last charge from Veed and the date it was processed.
During cancellation
- Log in to Veed account (web) or navigate to your subscription settings (Apple App Store or Google Play) depending on where you subscribed.
- Navigate to the billing or subscription section as described in the step-by-step sections above.
- Click the cancellation button and complete all on-screen prompts, including the questionnaire and final confirmation.
- Take a screenshot of the final "Subscription cancelled" confirmation message.
- Do not close your browser until the confirmation message appears.
After cancellation
- Wait up to 24 hours for a cancellation confirmation email from Veed, Apple, or Google (depending on your subscription platform).
- If no email arrives, contact Veed support at [email protected] or via live chat (Monday to Friday) to confirm the cancellation status.
- Save or screenshot the confirmation email and store it for 12 months.
- Monitor your bank or credit card statement for the next 30 days to ensure no unexpected charges from Veed appear.
- If a charge does appear after your cancellation date, immediately dispute it with your bank and lodge a complaint with KPDNHEP.
What to do if Veed charges you after cancellation
If you receive a charge from Veed (or from Apple or Google on Veed's behalf) after your confirmed cancellation date, you have several legal remedies under the Consumer Protection Act 1999.
Step 1: contact Veed support immediately
Email [email protected] with the subject line "Unauthorized charge after cancellation" and include your cancellation confirmation email or screenshot, your bank statement showing the unwanted charge, and the date you cancelled. Request a full refund and an explanation for the charge. Allow Veed 5 working days to respond.
Step 2: dispute the charge with your bank
If Veed does not refund the charge within 5 working days, contact your bank or credit card issuer immediately. Request a chargeback dispute, citing that you cancelled the subscription before this charge was processed and provide your cancellation confirmation as evidence. Most banks will initiate a chargeback investigation within 10 business days.
Step 3: lodge a complaint with KPDNHEP
If your bank chargeback is unsuccessful or if Veed disputes the refund, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at their online portal or by visiting a KPDNHEP office in your state. Yafee advises you to include all correspondence, cancellation confirmations, and bank statements in your complaint file.
Comparison table: Veed versus alternative video editors
Before you cancel Veed, you may wish to evaluate whether an alternative video editor better suits your needs and budget. The following table compares Veed with three popular alternatives available to Malaysian users.
| Editor | Free tier | Monthly cost (USD) | Best for | Key strengths |
|---|---|---|---|---|
| Veed | Yes (limited) | USD 24.00 | Professional captions and AI features | Browser-based, watermark-free exports, AI subtitles |
| CapCut | Yes (full features) | Free (with in-app purchases) | Social media videos and quick edits | No subscription required, intuitive mobile and desktop apps |
| Canva Video | Yes (limited) | USD 13.00 (Canva Pro) | Branded social content and templates | Drag-and-drop interface, brand kit support, lower cost than Veed |
| DaVinci Resolve | Yes (full) | Free (or USD 95 one-time for Studio) | Professional colour grading and effects | Desktop software, no recurring subscription, industry-standard tools |
How to contact Veed if cancellation goes wrong
If your cancellation was not processed, if you are charged after cancelling, or if you need urgent support, Veed provides the following contact methods. Since Veed is registered in England and Wales, all support requests route to their UK headquarters.
Veed support channels
- Email: [email protected] (response time: 1 to 3 business days)
- Live chat: Available on the Veed Help Center (support.veed.io), Monday to Friday, 09:00 to 17:00 UK time
- Help articles: support.veed.io (includes official cancellation guide and FAQ)
Veed registered office (for formal complaints)
If email or live chat does not resolve your issue, you may send a formal complaint letter to Veed's UK registered office:
Veed Inc.
Registered office: [As stated in Veed's Terms of Use; no Malaysia-specific office exists]
For complaint escalation, send registered mail to the address listed in your Veed account contract or billing page, or email [email protected] marked "Formal Complaint".
Malaysian consumer authority contact
If Veed does not resolve your complaint and you believe your consumer rights under the Consumer Protection Act 1999 have been violated, lodge a formal complaint with:
Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Online complaint portal: www.kpdnhep.gov.my
Hotline: 1-800-866-800 (toll-free in Malaysia)
You may also visit a KPDNHEP office in your state during business hours.
Summary: why yafee helps you cancel Veed with confidence
Cancelling Veed is straightforward when you follow the correct procedure, identify the right cancellation platform (web, Apple, or Google), and keep digital evidence of your cancellation. The legal framework-Malaysia's Consumer Protection Act 1999-protects your right to cancel without penalty and ensures Veed must process your cancellation promptly and confirm it in writing.
Yafee has guided thousands of Malaysian consumers through SaaS cancellations by translating legal rights into practical, step-by-step procedures. Whether you are cancelling because Veed no longer fits your workflow, because a cheaper alternative exists, or simply because you forgot you had an active subscription, Yafee's structured approach ensures you cancel correctly and retain proof of cancellation in case disputes arise.
Take action today: log in to your Veed account, navigate to Workspace Billing, and complete the cancellation flow using the steps outlined above. If you are charged after cancellation, reference your confirmation email and contact Veed support or your bank immediately. Yafee has helped thousands of consumers cancel unwanted subscriptions and resolve billing disputes-and is here to support you every step of the way.
