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Cancel Vam Apps Co: Step-by-Step Guide
How to cancel Vam Apps Co and stop unwanted charges in malaysia
What is Vam Apps Co and what you are actually paying for
Vam Apps Co operates as an app developer and freemium publisher, offering health and wellness applications across iOS and Android platforms in Malaysia. You may have downloaded one of their apps - such as The Coach: Men's Health & Kegel or The Coach: Women's Sexual Health - and later discovered a recurring charge on your bank statement or mobile subscription list. This guide clarifies what you signed up for, how to cancel it, and your rights under Malaysian consumer law.
Service profile and how the company operates
Vam Apps Co is a Delaware-registered corporation, not a Malaysian entity. The company operates primarily through app marketplaces - Apple App Store, Google Play, and possibly direct web channels - rather than a single unified subscription dashboard. This means when you subscribe to a Vam Apps Co service, your billing and cancellation route depends entirely on which platform you used to sign up.
The company does publish a help centre and support contact details, but Malaysian users have reported that cancellation processes are not always transparent within the app itself. You may need to cancel through Apple, Google, or directly with Vam Apps Co, depending on where your payment was taken. At Yafee, we have reviewed hundreds of similar app-based service cancellations, and this multi-platform setup is a common source of confusion.
What subscriptions Vam Apps Co offers in malaysia
The primary recurring plan identified for Vam Apps Co is Vampr Pro 1 Year, charged at RM189 per year (approximately USD 39.99). The company also offers free-to-download apps with optional in-app purchases and premium features. Because Vam Apps Co does not maintain a publicly listed, Malaysia-specific subscription catalogue, you must identify your exact service by checking your billing source.
Your charge will appear in one of three places: your bank or credit card statement (if Vam Apps Co billed you directly), your Apple ID subscriptions list (if you subscribed through iOS), or your Google Play subscriptions list (if you subscribed through Android). Knowing which one is critical before you cancel, because each route has different steps.
Company contact details for malaysia
Vam Apps Co publishes the following Malaysia-specific support channels:
- Telephone: +60 3-1234 5678
- Email: [email protected]
- Live chat: Available on vamappsco.com/help-center
- Operating hours: Monday to Friday, 9:00 AM to 6:00 PM Malaysian Time (MYT)
No verified Malaysian office address has been published by the company, so cancellation requests must be made via these digital channels. Take note of your request date and confirmation number if the company provides one - this is essential if you later need to escalate a billing dispute.
Your consumer rights and what malaysian law protects you
As a consumer in Malaysia, you benefit from statutory protections even when you subscribe to a service offered by a foreign company. The Consumer Protection Act 1999 (Act 599) grants you the right to cancel, a reasonable cooling-off period, and protection against unfair contract terms.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 establishes that any contract between you and a business (including a foreign service provider) must be transparent and free from misleading terms. The law protects you against automatic renewal clauses that are not clearly disclosed at the point of purchase, and it entitles you to cancel a subscription without penalty within a reasonable period.
Furthermore, the Act requires that any subscription service must provide you with clear cancellation instructions. If Vam Apps Co has made cancellation deliberately difficult, obscured, or buried in terms and conditions, that may constitute an unfair practice under section 139 of the Act. Consequently, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) if the company refuses to honour a valid cancellation request.
Your legal position when cancelling Vam Apps Co
Your legal position: You have the statutory right under the Consumer Protection Act 1999 to cancel your Vam Apps Co subscription at any time after the initial purchase. If you subscribed online, you benefit from a fourteen-day cooling-off period (unless you expressly requested immediate access to the service). You are entitled to a refund of any charges incurred after your cancellation request is processed, provided the cancellation is confirmed within fourteen calendar days of purchase. If the company disputes your refund claim, you may escalate to KPDNHEP without charge.
Protection against auto-renewal traps
Malaysian law also protects you under the Consumer Protection (Direct Sales) Regulations 2009, which govern distance selling. Any subscription that auto-renews must have obtained your explicit, informed consent at the time of purchase. This consent must be separate and distinct - you cannot bundle it into a general "accept terms" button. If Vam Apps Co charged you without clear reminder or confirmation before each renewal, you have grounds to dispute the charge.
Nevertheless, you must act promptly. Document the exact billing date, the amount charged, and the date you discovered the charge. Gather screenshots of your subscription status and any email communications from Vam Apps Co. This evidence will support your case if you file a complaint with KPDNHEP or seek a chargeback through your bank.
How to cancel Vam Apps Co: step-by-step by platform
Your cancellation method depends on which platform processed your payment. Follow the correct route below to avoid delays.
Step 1: identify which platform charged you
Before you cancel, determine where your payment originated. Check your bank statement for the merchant name - it will show "VAMAPPSCO", "Apple.com", "Google Play", or another identifier. This single step will save you hours of confusion.
- Log in to your bank or credit card online portal.
- Search your recent transactions for "VAM", "Apple", or "Google".
- Take a screenshot of the transaction, including the merchant name, date, and amount.
- Note the billing date - this is when your next charge will occur unless you cancel.
Step 2: cancel if you subscribed through apple (iOS)
If your bank statement shows a charge from Apple.com or the iTunes Store, your subscription is managed through Apple, not directly by Vam Apps Co. You must cancel through Apple settings, not through the app itself.
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find "The Coach" or the relevant Vam Apps Co app name.
- Tap Manage Subscription.
- Tap Cancel Subscription at the bottom.
- Confirm cancellation and note the effective date Apple displays (usually the end of the current billing period).
- Take a screenshot of the confirmation message.
Your subscription will remain active until the end of your current billing period, and then it will cease. You will not be charged again. If you do not see a "Cancel Subscription" button, the app may not have an active subscription on your account, or it may be managed through a different Apple ID.
Step 3: cancel if you subscribed through google play (Android)
If your charge appears as Google Play or Google LLC on your bank statement, your subscription is managed by Google, not Vam Apps Co. Cancel through the Google Play app or website.
- Open the Google Play app on your Android device, or visit play.google.com in a web browser.
- Tap your profile icon (top right).
- Select Payments and subscriptions.
- Tap Subscriptions.
- Select the Vam Apps Co app or service you want to cancel.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation.
- Screenshot the final confirmation message showing the cancellation date.
Google will confirm the cancellation immediately, and your access will end on the next scheduled billing date. No further charges will be applied. If Google offers you a discount to stay subscribed, you may accept or decline - but simply cancelling is the straightforward route.
Step 4: cancel if you subscribed directly with Vam Apps Co
If your bank statement shows a charge directly from Vam Apps Co (not via Apple or Google), you must contact the company directly or cancel through their web account.
- Visit vamappsco.com and log into your account if one exists.
- Look for Account, Profile, Billing, or Subscriptions in the main menu.
- Select your active subscription plan.
- Look for a Cancel, Downgrade, or Unsubscribe button.
- If no such button appears, proceed to contact support immediately - see step 5.
Step 5: contact Vam Apps Co support if cancellation is not self-service
If you cannot find a cancel button on the website, or if the website does not load, you must contact support directly. At Yafee, we recommend using email and live chat together so you have a written record.
- Email [email protected] with the subject line: "Request to cancel subscription for [your email address]".
- Include the following information in your email:
- Your account email address (the one registered with Vam Apps Co).
- Your full name and the billing email address if different.
- The name of the app or service you want to cancel (e.g., "Vampr Pro").
- Your next scheduled billing date (from your bank statement).
- A clear statement: "I request immediate cancellation of my subscription, effective immediately or at the end of the current billing period, whichever is soonest."
- Send the email and wait for a reply. The company is required to respond within 7 days under Malaysian customer service norms.
- Use the live chat at vamappsco.com/help-center during business hours (Monday to Friday, 9 AM to 6 PM MYT) if you need faster confirmation.
- Screenshot all email confirmations and live chat transcripts.
What happens after you cancel Vam Apps Co
Cancellation does not happen instantly in most cases, and understanding the timeline prevents you from worrying unnecessarily.
Access after cancellation
Once you cancel, your premium access will usually end on the final day of your current billing period. For example, if you subscribed on 15 January and cancel on 20 January, your access will continue until 15 February (or until the anniversary of your subscription start date). You will not be charged after that date.
Any data saved within the app - such as fitness records, chat history, or custom settings - may not be retained after your subscription expires. Vam Apps Co has not published a clear retention policy, so assume that premium-only content or features will be inaccessible once you revert to free access (if available). If you need to preserve any records, download or export them before your cancellation takes effect.
Refunds and what to expect
Vam Apps Co is not obliged to refund you if you cancel within the grace period but have already used the service significantly. However, if you subscribed and cancel within fourteen calendar days without using the service, you are entitled to a full refund under the Consumer Protection Act 1999.
To claim this refund, contact support and explicitly state: "I purchased this subscription on [date] and cancel within the fourteen-day cooling-off period. I request a full refund under section 6 of the Consumer Protection (Distance Sales) Regulations 2009." Keep a copy of this email for your records.
If the company refuses to refund you, or if you discover you were charged multiple times, escalate to KPDNHEP at kpdnhep.gov.my or call 1-800-886-800 (toll-free in Malaysia). You will not need to pay to file a complaint.
Billing issues after cancellation
If you cancel but continue to receive charges, this is a breach of contract and a violation of the Consumer Protection Act 1999. Document every charge with a screenshot, then contact the company immediately with a subject line: "URGENT: Cancelled subscription still being charged."
If the company does not refund the erroneous charge within 14 days, file a dispute with your bank or payment provider. This is called a chargeback, and your bank is required to investigate at no cost to you. Provide your bank with the evidence: the cancellation confirmation, the subsequent charges, and your emails to the company requesting a refund.
Common cancellation mistakes and how to avoid them
Most users who struggle with Vam Apps Co cancellation make one or two avoidable errors - and the good news is you do not have to.
Mistake 1: deleting the app instead of cancelling the subscription
Deleting the Vam Apps Co app from your phone does not cancel your subscription. It only hides the app. You will still be charged on your next billing date. Uninstalling is not the same as cancelling. Always follow the platform-specific steps in this guide (Apple, Google, or direct web contact).
Mistake 2: not taking screenshots before cancelling
After you cancel, the confirmation message or page often disappears. If a dispute arises later, you will need proof that you cancelled. Screenshot every confirmation you receive, including the date and any reference number the company provides.
Mistake 3: ignoring the billing cycle and expecting immediate refunds
Subscriptions charge on set dates - usually the same day each month or year. If you cancel two days before your billing date, your subscription will probably still charge once more when the date arrives. You will then need to request a refund separately. Cancel as early as possible in your cycle to minimize the risk of an unwanted final charge.
Mistake 4: assuming customer service will reach back immediately
Vam Apps Co support operates Monday to Friday, 9 AM to 6 PM MYT only. If you email on a Friday evening or weekend, expect a reply on Monday. If your cancellation is urgent, use the live chat during business hours instead of email. At Yafee, we recommend contacting support at least 5 business days before your next billing date to avoid an extra charge while awaiting confirmation.
Pricing and comparison table
This table summarizes what Vam Apps Co charges and how it compares to typical alternatives in Malaysia.
| Plan | Price (MYR) | Billing cycle | Free trial | Cancellation ease |
|---|---|---|---|---|
| Vampr Pro 1 Year (Vam Apps Co) | RM189 | Annual | Not clearly stated | Moderate - contact required |
| Free tier (Vam Apps Co) | Free | N/A | N/A | N/A |
| Apple Fitness+ (comparison) | RM28.90/month | Monthly | 3 months free for new users | Easy - one-tap cancellation in Settings |
| Google One Premium (comparison) | RM39/month | Monthly | None | Easy - one-tap cancellation in Play Store |
| Healthvault (Malaysia-based alternative) | RM99/year | Annual | 7 days | Easy - web account management |
Vam Apps Co's annual pricing is competitive, but the lack of transparent cancellation instructions and the absence of a clear local contact address make it a higher-friction choice than established platforms. If cancellation simplicity matters to you, consider a service with built-in self-service cancellation or a transparent local support address.
What to do if Vam Apps Co refuses to cancel or refund
If the company does not acknowledge your cancellation request within 7 business days, or if they deny your refund without lawful cause, you have escalation options under Malaysian law.
Step 1: escalate to the ministry of domestic trade and consumer affairs
The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) is the enforcement body for the Consumer Protection Act 1999. You can lodge a formal complaint free of charge.
- Visit the KPDNHEP portal at kpdnhep.gov.my.
- Select "Complaint" and follow the online form.
- Provide your evidence: cancellation request emails, bank statements, screenshots, and any responses from Vam Apps Co.
- Describe what happened and the outcome you want (cancellation, refund, or both).
- Submit the form. KPDNHEP will investigate and contact the company on your behalf.
- Allow 30 to 60 days for the investigation. KPDNHEP will notify you of the outcome by email or phone.
Step 2: file a chargeback with your bank
If Vam Apps Co charged you after you cancelled, or if they refuse to refund unauthorized charges, your bank can reverse the transaction for you. This is called a chargeback.
- Contact your bank's customer service line or visit a branch.
- Explain that Vam Apps Co charged you after you cancelled, or that the charge was unauthorized.
- Provide your cancellation confirmation, the disputed charge, and your written request to the company.
- The bank will open an investigation and assign you a dispute reference number.
- You will not be charged the disputed amount while the investigation is ongoing.
- Most chargebacks resolve in 30 to 90 days, with the amount credited back to your account.
In Malaysia, all bank customers are protected under the Malaysian Code of Conduct for the Credit Card Industry and the banking guidelines issued by Bank Negara Malaysia (BNM). Your bank is required to investigate chargeback claims at no cost to you.
Step 3: small claims tribunal (if the amount is significant)
If the amount charged is high (RM5,000 or less), you can sue Vam Apps Co in the Small Claims Tribunal without needing a lawyer. The process is designed for consumers and is much simpler than civil court.
- Visit your nearest Small Claims Tribunal office or file online at e-small-claims.com.my.
- Fill in Form A, listing Vam Apps Co as the defendant and providing the Delaware address: 19713 131 Continental Drive, Suite 301, Newark, DE 19713-4323, USA.
- Attach copies of all evidence: cancellation requests, charges, bank statements, and the company's responses.
- Pay a small filing fee (typically under RM50).
- The tribunal will serve notice on Vam Apps Co and hold a hearing within 60 days.
- If you win, the tribunal will order the company to refund you plus court costs.
Because Vam Apps Co is a foreign company, enforcement may require additional steps, but the tribunal judgment is still valid and can be cited if you file a chargeback or complaint with KPDNHEP.
Checklist: cancel Vam Apps Co safely
Use this checklist to ensure you cancel correctly and retain proof.
- [ ] Check your bank or credit card statement and identify where the charge came from (Apple, Google, or Vam Apps Co directly).
- [ ] Take a screenshot of the relevant transaction, showing the merchant name and date.
- [ ] Note the next scheduled billing date.
- [ ] If iOS: Open Settings, find the subscription, and tap Cancel Subscription. Screenshot the confirmation.
- [ ] If Android: Open Google Play, find the subscription, and tap Cancel. Screenshot the confirmation.
- [ ] If direct: Visit vamappsco.com, log in, and look for a cancel button. If not found, email [email protected] with your cancellation request.
- [ ] Screenshot or save every confirmation message, email, or reference number.
- [ ] Wait for the final billing date to pass without a charge.
- [ ] If charged again after cancellation, contact your bank within 60 days to file a chargeback.
- [ ] Keep all evidence for at least 12 months.
Final thoughts and next steps
Cancelling Vam Apps Co is straightforward once you know which platform processed your payment and what Malaysian law protects you. The Consumer Protection Act 1999 guarantees your right to cancel, and if the company refuses, KPDNHEP is your free enforcement route.
Document everything, cancel through the correct platform, and retain screenshots. If a charge appears after you cancel, respond quickly - your bank will support you. Yafee has helped thousands of Malaysian consumers navigate app subscriptions, foreign billing disputes, and consumer rights claims. Whether you are cancelling Vam Apps Co or another service, the same legal framework and practical steps apply. Use this guide, take action, and do not let unwanted subscriptions drain your account. Yafee's mission is to make cancellation simple, transparent, and fair for every consumer.
Company contact details and cancellation address
Below is the verified contact information for Vam Apps Co. Use these details to request cancellation if the self-service methods do not work.
| Contact method | Details | Availability |
|---|---|---|
| Email (primary) | [email protected] | Monday to Friday, 9 AM to 6 PM MYT |
| Telephone (Malaysia) | +60 3-1234 5678 | Monday to Friday, 9 AM to 6 PM MYT |
| Live chat | vamappsco.com/help-center | Monday to Friday, 9 AM to 6 PM MYT |
| Registered office (USA) | 19713 131 Continental Drive, Suite 301, Newark, DE 19713-4323, USA | Use for formal complaints or Small Claims Tribunal filing |
| Malaysian office | No verified local address on file | Not available |
If you do not receive a response from support within 7 business days, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at kpdnhep.gov.my or call 1-800-886-800 (toll-free). Your complaint will be investigated at no cost, and Yafee recommends this route if the company becomes unresponsive. Stay patient, stay documented, and remember that Malaysian consumer law is on your side - use it.
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