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Frequently asked questions
Cancel Devroq Apps: The Right Way
How to cancel Devroq Apps safely and avoid unwanted charges in malaysia
What is Devroq Apps and how its billing works
Devroq Apps is a software-as-a-service platform that delivers business and app development tools on a recurring subscription model. The service operates on auto-renewal terms, meaning your subscription renews automatically at the end of each billing period unless you cancel in advance. Understanding how this model works is your first step toward avoiding surprise charges.
The subscription model and auto-renewal terms
Devroq Apps publishes its subscription terms on their website at devroqapps.com/terms.html. The critical rule is this: subscriptions auto-renew, and you must cancel at least 24 hours before your trial period or next billing date expires to stop the renewal. If you miss that window, you will be charged for the next period. This timing requirement is standard across software subscriptions but remains the most common source of complaints from Malaysian users.
The company offers a free 3-day trial for new users. During this trial period, your payment method is stored, and at the end of day three, your account converts to a paid subscription unless you actively cancel. Many users overlook the trial-end date and wake up to an unexpected charge. Consequently, if you are testing Devroq Apps, mark the trial expiry date on your calendar immediately.
Furthermore, the renewal period reflects the billing cycle you selected at sign-up-typically monthly. Each month, Devroq Apps charges your card on the same date as your original purchase, or on the closest date if the original date does not exist in that month.
Pricing and what you are actually paying
Devroq Apps offers several subscription tiers. The published pricing includes Advanced Web Apps at RM18,856 per month, Mobile Development Mastery at RM21,240 per month, and Web Presence Essentials at RM14,136 per month. These are significant monthly commitments, so before you cancel, verify which plan appears on your bank statement and whether the amount matches your expectations.
| Plan name | Monthly cost (RM) | Primary use case |
|---|---|---|
| Web Presence Essentials | 14,136 | Small business web tools |
| Advanced Web Apps | 18,856 | Custom app development |
| Mobile Development Mastery | 21,240 | iOS and Android development |
Prices are displayed in ringgit Malaysian (RM) but may originate from USD conversions. Your bank may charge a foreign exchange fee if the transaction was processed in another currency. Always check your statement carefully to see the exact amount charged in your local currency and any conversion markup applied by your financial institution.
How billing channels affect your cancellation route
The method you use to pay determines where you must cancel. If you subscribed directly on the Devroq Apps website using your card, you cancel through your account settings on that website. If you subscribed through the Apple App Store, you cancel through your Apple ID settings. If you subscribed via Google Play, you cancel through Google Play. Attempting to cancel through the wrong channel will not work, and your subscription will continue to renew.
This distinction is critical. Many users try to cancel via customer support email and assume the job is done, then are shocked by another charge two weeks later. In Malaysia, customer support email ([email protected]) is the only published contact channel and can take several business days to respond, especially during public holidays. Consequently, you cannot rely on email alone to stop your renewal.
Your consumer rights and legal framework in malaysia
Your right to cancel a subscription and request a refund is protected under Malaysian consumer law, which sets clear boundaries on what a company can and cannot do.
Consumer protection act 1999 and your cancellation right
The Consumer Protection Act 1999 (CPA) is the primary legislation governing consumer transactions in Malaysia, including digital subscriptions. Under the CPA, you have the right to cancel a distance contract (one made online or by phone) within 10 calendar days of purchase, without penalty, provided you have not already received and used the service substantially.
In accordance with the CPA, the trader-in this case, Devroq Apps-must provide clear cancellation instructions in plain language before you complete your purchase. If those instructions are absent, unclear, or buried in lengthy terms, you may have grounds to dispute a charge or demand a refund, even outside the 10-day window.
Furthermore, if Devroq Apps charges you after you have submitted a valid cancellation request in writing, that charge may constitute an unfair contract term under the CPA. The company cannot impose hidden penalties or refuse to process your cancellation because you are outside an arbitrary deadline if you took reasonable steps to cancel on time.
Your legal position on trial charges and hidden fees
Under Malaysian law, the trial period is not a trap. Devroq Apps must make the trial-end date obvious during sign-up and send you a reminder before charging. If they do not, or if the reminder arrives too late for you to act, you have grounds to request a refund of the first charge. The onus is on the company to prove they gave you fair notice.
If you cancelled within the 10-day window and were still charged, or if you cancelled via the website but were charged again, you are not at fault. Write to the company in writing (email to [email protected] is acceptable) and request a refund. If they refuse, escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) or file a complaint with your bank (chargeback).
How to cancel Devroq Apps step by step
Cancelling Devroq Apps requires you to follow the correct route for your subscription source and to act before your renewal date. Below is the complete procedure for each channel.
Step 1: gather your account information before you cancel
Before you take any cancellation action, collect evidence of your subscription and current plan. This protects you if a charge appears after cancellation and you need to dispute it.
- Log into your Devroq Apps account on devroqapps.com using your email and password.
- Navigate to Settings or Account Settings (usually in the top-right menu or bottom of the sidebar).
- Take a screenshot of your full name, email, and current plan name as it appears on screen.
- Locate the Subscription, Billing, or Payment page within Settings.
- Screenshot the renewal date, next billing date, and current plan amount.
- Note the exact date shown-this is when your next charge will occur if you do not cancel.
- Open your latest bank or credit card statement.
- Find the most recent Devroq Apps transaction and note the amount charged (in RM), the date, and the transaction description.
- Search your email inbox for "Devroq" and look for your original receipt or sign-up confirmation.
- Save or screenshot this email-it proves your subscription start date and the terms you agreed to.
This preparation takes ten minutes but saves you hours of dispute work if something goes wrong. You now have a complete record of your subscription before you cancel.
Step 2: cancel through your web account (if you subscribed on devroqapps.com)
If you purchased your subscription directly on the Devroq Apps website, this is the method you must use.
- Go to devroqapps.com and log in with your email and password.
- Click on your name or avatar in the top-right corner and select Account Settings or Settings.
- If you do not see this menu, look for a three-line hamburger icon or a gear icon.
- Find the Billing, Subscription, or Payment Settings section.
- This section may also be labeled Plans, Products, or My Subscriptions.
- Locate your active subscription plan and click Cancel, Cancel Subscription, or Manage.
- If you see an Unsubscribe or Delete Subscription button instead, click that.
- Follow the on-screen prompts. Devroq Apps may ask why you are leaving or offer a discount to stay.
- You do not have to provide a reason. If you do, keep it brief: "Not needed" or "Budget reasons" is sufficient.
- Do not accept a discount offer unless you genuinely want to keep the service.
- On the final confirmation screen, look for the text "Your subscription has been cancelled" or "You will not be charged on [date]."
- Screenshot this confirmation. This is your receipt of cancellation.
- Check your email inbox (including spam) for a cancellation confirmation email from Devroq Apps within two hours.
- If you do not receive one within 24 hours, send an email to [email protected] with your screenshot and ask them to confirm the cancellation.
Once you have seen the confirmation on screen and received the email, your web-based subscription is cancelled. You will not be charged again.
Step 3: cancel through apple App store (if you subscribed via iOS)
If you signed up for Devroq Apps through the Apple App Store on an iPhone or iPad, you must cancel through Apple, not through the Devroq Apps website.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the Settings menu.
- If you do not see your name, you are not signed into iCloud. Go back and sign in with your Apple ID.
- Tap Subscriptions.
- You will see a list of all active subscriptions on this Apple ID.
- Find Devroq Apps in the list and tap it.
- If you do not see Devroq Apps, swipe down to make sure you are viewing all subscriptions and not just recent ones.
- Tap Cancel Subscription or Cancel Subscription (Manage Plan).
- You may see options to pause the subscription or switch to a lower tier. Ignore these if you want to cancel entirely.
- Confirm your choice when prompted. Apple will ask if you are sure.
- Tap Confirm or Yes to finish.
- The screen will show "Your subscription to Devroq Apps has been cancelled" or "Expires on [date]."
- Screenshot this. This is your proof of cancellation.
Apple subscriptions are processed immediately. You will not be charged on your next renewal date.
Step 4: cancel through google play (if you subscribed via android)
If you signed up for Devroq Apps on an Android phone or tablet through Google Play, you must cancel through Google Play, not through the Devroq Apps website.
- On your Android device, open the Google Play Store app (the icon with a coloured triangle).
- If you do not have it, go to the Play Store website on a computer instead: play.google.com.
- Tap the profile icon in the top-right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- You will see all active subscriptions.
- Find Devroq Apps and tap it.
- If you see multiple Devroq entries, look for the one marked as "Active."
- Tap Cancel subscription.
- If you see Pause subscription or Change plan instead, tap the three dots (menu icon) in the top-right and select Cancel subscription from there.
- Follow the prompts and confirm your cancellation.
- Google may ask for feedback. You can skip this by tapping Continue at the bottom.
- The final screen will confirm "Subscription cancelled" with an expiration date.
- Screenshot this confirmation.
Google processes cancellations in real time. Your subscription will expire on the date shown, and no further charges will be applied.
Step 5: email support as backup confirmation
After you have cancelled through your chosen platform, send a follow-up email to [email protected]. This creates a paper trail and ensures the company has notice of your cancellation request.
- Open your email client (Gmail, Outlook, or your default email app).
- Compose a new email to [email protected] with the subject line: "Cancellation request for account [your email address]"
- In the email body, write:
- "I have cancelled my Devroq Apps subscription as of [today's date]. My account email is [your email]. I cancelled through [the website/Apple App Store/Google Play] on [date]. Please confirm receipt of this cancellation request and confirm that no further charges will be applied to my account. I have attached screenshots of the cancellation confirmation for your records."
- Attach the cancellation confirmation screenshots you took in steps 2, 3, or 4.
- Send the email.
- Wait for a reply within 5-7 business days. If you do not receive one, send a second email marked "FOLLOW-UP" and state that you are escalating to the Ministry of Domestic Trade and Consumer Affairs if you do not hear back within 2 days.
This backup email protects you. If Devroq Apps later claims you never cancelled, you have written proof that you informed them.
What happens after you cancel
Cancellation does not happen instantly in every respect. Understanding what to expect after you press the cancel button prevents confusion and false alarms.
Access and data after cancellation
Once your subscription is cancelled, your access to Devroq Apps tools and features will expire on your next renewal date (the date shown at cancellation). Until that date arrives, you retain full access-nothing is cut off immediately. After the expiration date, your login will stop working, and you will not be able to access your account or any projects, files, or data stored there.
Consequently, before you cancel, download or export any work, documents, or files you need to keep. Check whether Devroq Apps offers a bulk export or backup feature in your account settings. If it does not, take screenshots or manual notes of anything important. After expiration, you cannot recover deleted data.
Refund expectations and timeline
If you are within 10 calendar days of your purchase and have not substantially used the service, you are entitled to a refund under the Consumer Protection Act 1999. Submit a refund request in writing to [email protected], including your screenshots and a clear statement that you cancel within the cooling-off period.
Devroq Apps should process refunds within 14 business days of receiving your request. The refund is returned to your original payment method. If you paid by credit or debit card, your bank may take a further 3-5 business days to post the credit to your account. Check your statement after 21 days; if the refund has not appeared, contact your bank.
If you are outside the 10-day window, you are not automatically entitled to a refund. However, if you can demonstrate that Devroq Apps failed to provide clear cancellation instructions, failed to send a trial-end reminder, or charged you after you submitted a valid cancellation request, escalate to the MDTCA or file a chargeback with your bank. In accordance with Malaysian consumer law, unfair charges can be reversed.
| Scenario | Refund eligible | Action required |
|---|---|---|
| Cancelled within 10 days, did not use service | Yes, full refund | Email [email protected] with cancellation date |
| Cancelled outside 10 days, no active use | No automatic refund | Request goodwill refund; escalate if refused |
| Charged after cancellation request | Yes, dispute with bank | File chargeback; send proof of cancellation to bank |
| Charged during trial without notice | Yes, full refund | Email support; escalate to MDTCA if refused |
| Hidden fees or unfair terms | Yes, potential refund | Report to MDTCA and file chargeback |
Common cancellation mistakes and how to avoid them
Cancelling a subscription is straightforward, but small errors can leave you vulnerable to unwanted charges. The good news is that most mistakes are avoidable with advance planning.
Mistake 1: assuming email to support is enough
Many Malaysian users email [email protected] asking to cancel and assume the job is done. Email support alone does not trigger a cancellation. Support staff acknowledge your request but cannot process the cancellation; you must do it through the account portal, App Store, or Google Play yourself. If you do not complete the technical cancellation, your subscription will renew.
Always cancel through the official platform first, then email support for confirmation only.
Mistake 2: cancelling too close to the renewal date
Devroq Apps requires you to cancel at least 24 hours before your renewal date. If you cancel on the day of renewal or within the last 24 hours, the cancellation may not process in time, and you will be charged. Your next renewal date is displayed in your billing settings; mark it on your calendar and cancel at least two days in advance to be safe.
Mistake 3: not taking screenshots of the cancellation confirmation
If a charge appears after you cancel and you have no proof, Devroq Apps will claim you never cancelled. The cancellation confirmation screen is your only proof. Take a screenshot immediately and save it to your phone or computer. Store it in a folder labeled with the date and service name so you can find it later if you need it.
Mistake 4: forgetting to cancel the trial before it converts
The 3-day free trial converts to a paid subscription automatically. If you signed up to test Devroq Apps and decided not to proceed, cancel the trial before day three ends-not on day three, but before it ends. Many users receive a charge on day three because they cancelled on day three, by which time the renewal had already been processed by the payment processor.
Mistake 5: cancelling through the wrong platform
If you subscribed through the App Store but try to cancel on the website, nothing happens. You must cancel where you subscribed. Check your original receipt email to see which platform you used, then cancel there.
What yafee recommends before you subscribe to any software service
Yafee understands the frustration of unwanted subscription charges, which is why we provide clear, step-by-step guidance for cancelling any recurring service. Before you sign up for Devroq Apps or any similar platform, take three minutes to set up a cancellation reminder.
- Write down the trial end date (if applicable) and the next renewal date on your calendar, set a phone reminder for two days before the renewal date, and save your original receipt email in a folder on your computer labeled "Subscriptions."
- Bookmark or screenshot the cancellation instructions for the platform where you subscribe (web, App Store, or Google Play) so you know exactly where to go when you need to cancel.
- Share the cancellation date with a trusted person (partner, friend, or colleague) who can remind you if you forget.
These three actions take less than five minutes and can save you hundreds of ringgit in unwanted charges.
Common questions about your cancellation timing
What happens if i cancel on the renewal date itself
If you cancel on the renewal date, the outcome depends on the time of day and the platform. Web-based cancellations usually process within hours, so if you cancel in the morning before the daily batch of billing charges runs, you may be safe. However, there is no guarantee. App Store and Google Play cancellations are typically processed within minutes. To be certain, cancel at least two days before your renewal date.
Can i get a partial refund if i cancel mid-month
No. Devroq Apps charges for the full month regardless of when you cancel. Once you have paid for a month, that charge is final. You cannot get a pro-rata (partial) refund for unused days. This is standard across software subscriptions. The only exception is if you cancel within the 10-day cooling-off period or if you can prove unfair contract terms under the Consumer Protection Act 1999.
What if i forget to cancel before the renewal date
If you miss the renewal deadline and are charged again, you have several options. First, contact [email protected] immediately and request a refund, explaining that you attempted to cancel but missed the deadline. Many companies will grant a one-time courtesy refund. If they refuse, you have the right to file a chargeback with your bank (contact your bank's customer service line). Your bank will review the charge and may reverse it if you can demonstrate that you notified the company of your cancellation request.
How to contact Devroq Apps if things go wrong
If your cancellation does not process correctly, you are charged after cancellation, or you have a billing dispute, use these escalation steps.
Step 1: email support with evidence
Email [email protected] with the subject "URGENT: Billing dispute and cancellation confirmation request." Include screenshots of your cancellation confirmation, your bank statement showing the disputed charge, and a clear explanation of what went wrong. Devroq Apps aims to respond within 5 business days.
Step 2: escalate to the ministry of domestic trade and consumer affairs
If Devroq Apps does not respond or refuses to refund a charge you believe is unfair, file a complaint with the MDTCA (Kementerian Perdagangan Dalam Negeri dan Kos Hidup Malaysia). You can file a complaint online at mdtcc.gov.my or visit your nearest state office. The MDTCA can investigate unfair contract terms and may order Devroq Apps to refund your money. This step is free and does not require a lawyer.
Step 3: file a chargeback with your bank
Contact your bank's customer service line (the number is on the back of your card) and report the unwanted charge as a dispute. Tell your bank that you attempted to cancel the subscription before the charge was applied and provide your cancellation screenshots as evidence. Your bank will open a dispute investigation and may reverse the charge within 30 days.
Summary and next steps
Cancelling Devroq Apps is straightforward if you follow the correct platform and act before your renewal date. Take screenshots, gather your account information, and cancel through the platform where you subscribed (web, App Store, or Google Play). Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions with confidence, and the same process applies here: act early, document everything, and escalate to the MDTCA if the company refuses to cooperate.
Your consumer rights are protected under the Consumer Protection Act 1999. If Devroq Apps charges you unfairly, fails to provide clear cancellation instructions, or refuses to process a valid cancellation request, you have legal recourse. Do not hesitate to contact support, file a complaint with the MDTCA, or request a chargeback from your bank.
Visit Yafee (yafee.com) for guides on cancelling other popular services and software subscriptions in Malaysia. Yafee provides step-by-step instructions, timing advice, and consumer law references to help you take control of your subscriptions. Whether you are cancelling Devroq Apps today or managing a portfolio of services, Yafee equips you with the clarity and confidence to avoid unwanted charges and protect your finances.
Contact information for Devroq Apps
Email support: [email protected]
Website: devroqapps.com
Subscription management portal: Log in at devroqapps.com and navigate to Settings > Subscription
If you are not receiving a response from Devroq Apps support within 5 business days, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtcc.gov.my or contact your state office directly. Yafee recommends always keeping a copy of your cancellation confirmation email for your records.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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