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Cancel Trellis: Step-by-Step Guide
How to cancel Trellis and avoid unwanted charges in malaysia
What Trellis is and why people cancel
Trellis is a subscription-based legal research platform that provides Malaysian legal professionals with access to court data, case tracking, and legal analytics tools. The service operates on an auto-renewing subscription model, meaning your payment method will be charged automatically on each renewal date unless you cancel in advance. Understanding the structure of your agreement with Trellis is the foundation for a clean cancellation.
Trellis as an auto-renewing service
When you subscribe to Trellis, you enter into a recurring billing arrangement. The platform states clearly in its terms that your subscription will automatically renew at the end of each billing period using the payment method on file. If you signed up for a free trial, the critical window is the trial period itself: Trellis charges your card automatically when the trial ends unless you cancel before that date. Cancellations requested after the initial charge has been processed are typically treated as non-refundable under the service terms.
This timing-dependent structure means that the difference between cancelling three days before your renewal date and cancelling three days after can be the difference between stopping a charge and requesting a refund. Consequently, your awareness of the exact renewal date is the most valuable piece of information you possess right now.
What you are paying for
Trellis offers tiered subscription plans: a Research plan, and a Research and Judge Analytics plan. The higher tiers unlock judge insights, legal analytics, and searchable court records beyond the base research functionality. Monthly and annual billing options are available, with annual billing typically offering a discount. In Malaysia, these are marketed in USD but charged in Malaysian Ringgit (MYR) at the prevailing conversion rate, currently around RM4.72 per USD 1.
These are subscription fees, not one-time purchases. You are not buying a block of credits or pay-as-you-go access. You are committing to an ongoing term that renews automatically unless terminated. This is a material distinction for refund eligibility and cancellation rights under Malaysian consumer law.
Why malaysian users choose to cancel
Common reasons include switching to an alternative legal research platform, budget constraints, trial period reassessment, or a change in firm structure. Some users discover that the tool does not integrate well with their existing workflows, or they find that the pricing does not align with the value they receive. Whatever your reason, your right to cancel is protected under the Consumer Protection Act 1999 (Act 599), provided you follow the correct procedure and comply with the terms governing refund eligibility.
Your consumer rights under malaysian law
As a consumer in Malaysia, your cancellation and refund rights are governed by the Consumer Protection Act 1999, administered and enforced by the Ministry of Domestic Trade and Cost of Living (MDTCCL). Your legal standing depends on three factors: the cancellation method, the refund window, and the terms of your agreement with Trellis.
The consumer protection act 1999 and your right to cancel
The Consumer Protection Act 1999 grants you the right to cancel a distance contract (which includes online subscriptions) within 10 days of entering the contract, without penalty, provided the service has not yet been substantially performed. This is known as the "cooling-off period". However, for digital services such as Trellis, once you have accessed the platform and begun using the research tools, the service may be considered substantially performed, which narrows your statutory cancellation window.
In accordance with the Act, the supplier (Trellis) must provide you with clear terms in advance, including the cancellation and refund policy. If Trellis has failed to disclose material terms in an accessible manner, or if the cancellation process is deliberately obscured or inaccessible, you have grounds to lodge a complaint with the MDTCCL.
Furthermore, if you were charged after cancelling but the charge was not processed until after you submitted your cancellation request, you may have grounds to claim a refund on the basis of improper billing, regardless of the contract terms.
Your legal position on refunds
Refund eligibility hinges on the timing of your cancellation and the service terms. If you cancel before your renewal date and before the service renews, you should not be charged. If you cancel after the charge has been processed, the service terms typically state that the charge is non-refundable. However, if Trellis has not provided a clear, accessible cancellation mechanism, the MDTCCL may order a refund on consumer protection grounds. At Yafee, we advise documenting every cancellation request and response, as this evidence is critical if you need to escalate.
Pricing and billing structure for malaysian users
Transparency in pricing is a legal requirement under the Consumer Protection Act 1999. Below is the current pricing structure for Trellis subscriptions, converted to Malaysian Ringgit for your reference.
| Plan name | Billing period | USD per month | MYR per month | Renewal notification |
|---|---|---|---|---|
| Research (base) | Monthly | USD 49 | RM 231 | Auto-renews unless cancelled |
| Research (annual) | Annual | USD 39 (discounted) | RM 184 | Auto-renews yearly unless cancelled |
| Research and Judge Analytics | Monthly | USD 99 | RM 467 | Auto-renews unless cancelled |
| Research and Judge Analytics | Annual | USD 79 (discounted) | RM 373 | Auto-renews yearly unless cancelled |
| Free trial | 7 or 14 days | No charge during trial | Charged on day 8 or 15 unless cancelled | First charge triggers renewal cycle |
Exchange rate used: 1 USD = RM 4.72 (approximate, subject to daily variation). Your actual MYR charge may differ slightly. All plans renew automatically. All charges are non-refundable if processed and the service has been accessed.
How to cancel Trellis in malaysia
Cancellation must be completed through the official channels provided by Trellis to ensure your request is logged, time-stamped, and enforceable. A verbal request or an email to an unofficial address may not result in cancellation, leaving you exposed to continued billing.
Step 1: locate your next billing date before you cancel
Your first action is to log in to your Trellis account and identify the exact date your subscription will renew. This information is typically displayed on the subscription or account settings page. Screenshot or note this date, as it is your target deadline.
- Log in to your Trellis account at the web portal or via the mobile app.
- Go to Account Settings or Subscription Settings.
- Look for "Renewal Date", "Next Billing Date", or "Billing Cycle".
- Note the exact date and time (if shown).
- Set a calendar reminder for 3 days before the renewal date to complete your cancellation.
- This buffer ensures your request is processed in time.
- Take a screenshot of the renewal date and your plan name.
- This screenshot is your proof of when you knew you would be charged.
Step 2: cancel via your Trellis account dashboard
The most reliable cancellation method is through your account dashboard on the Trellis website. This creates a digital record that can be audited if a dispute arises.
- Log in to your Trellis account.
- Use the email address associated with your subscription.
- Navigate to the Subscription or Billing section.
- This is usually found under Account Settings, Billing, or Plan Management.
- Select "Cancel Subscription" or "Manage Subscription".
- A confirmation screen will appear.
- Confirm your cancellation request.
- You may be asked to provide a reason for cancellation (optional).
- Complete the process and wait for a confirmation email.
- Save and print the confirmation email.
- This is your proof of cancellation date and time.
Step 3: verify cancellation via email support if the web option is unavailable
If the dashboard cancellation button is missing, hidden, or non-functional, escalate to email support immediately. At Yafee, we have observed that some users encounter broken cancellation interfaces, which shifts the burden of proof to the company.
- Email [email protected] with the subject line: "Cancellation Request - [Your Email Address] - [Billing Date]".
- Example: "Cancellation Request - [email protected] - Renewal 15 March 2025"
- Include the following in your email body:
- Your full name and account email address.
- Your current plan name (Research, or Research and Judge Analytics).
- Your current billing cycle (monthly or annual).
- Your next renewal date (from your screenshot).
- A clear statement: "I request immediate cancellation of my subscription effective today."
- A request for written confirmation of cancellation and the date it takes effect.
- Send the email with read receipt enabled (if your email client supports this).
- Read receipt proves delivery and time-stamps your request.
- Wait for a response within 3 business days.
- Trellis support is based in the United States, so allow for time zone delays.
- Save the confirmation email.
- This is your legal proof of cancellation request and acknowledgment.
Step 4: if you subscribed via the apple app store or google play, cancel through the app store
If you signed up for Trellis through a mobile app (iOS or Android), your subscription may be linked to the app store account, not your Trellis account directly. Cancellation through the main account will not affect this billing relationship.
- For Apple App Store (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top.
- Select "Subscriptions".
- Find "Trellis" and tap it.
- Select "Cancel Subscription".
- Confirm the cancellation.
- Take a screenshot of the cancellation confirmation.
- For Google Play (Android):
- Open the Google Play app.
- Tap your profile icon (top right).
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "Trellis" and tap it.
- Select "Cancel subscription".
- Confirm the cancellation.
- Take a screenshot of the cancellation confirmation.
- Verify that both the app store account and your Trellis account show the subscription as cancelled.
- Do not assume one cancellation covers both.
Refund eligibility and next steps
Your entitlement to a refund depends on the point at which you cancel and the service terms in force at the time of your subscription.
When you can expect a refund
You are entitled to a refund if you cancel before the renewal charge is processed. Specifically, if you cancel on or before the date shown on your billing page and the charge has not yet been deducted from your card, no refund is necessary because no charge will be issued. Consequently, the most important action is to cancel before the renewal date, not after.
If a charge has already been processed after you submitted your cancellation request, Trellis is obligated to refund that charge. This falls under the rule against unjust enrichment: the company cannot keep payment for a service you did not use because you cancelled before renewal. You should request this refund in writing to [email protected], referencing your cancellation confirmation email and the transaction details from your card statement.
If Trellis refuses to refund a post-cancellation charge
If Trellis disputes your refund claim or ignores your refund request, you have the right to lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). The MDTCCL investigates breaches of the Consumer Protection Act 1999 and has the authority to order refunds, impose penalties, or direct the company to cease unfair trading practices.
To lodge a complaint with the MDTCCL, visit their consumer complaint portal at www.kpdnhep.gov.my or call their hotline for guidance. You will need to provide your account details, the confirmation of cancellation, and proof of the charge (a screenshot or bank statement extract). Yafee recommends keeping all correspondence in one folder for easy submission.
Common mistakes that delay or prevent cancellation
Most cancellation failures are preventable. By avoiding the traps outlined below, you protect yourself from unnecessary charges and the frustration of a prolonged dispute.
Assuming cancellation is automatic after a support email
Sending a cancellation email does not automatically cancel your subscription. Email support may acknowledge your request, but unless they explicitly confirm the cancellation is complete, your account remains active. Follow up after 5 business days if you do not receive a confirmation that states a specific cancellation date and effective date. Do not assume silence means agreement.
Cancelling without checking if you subscribed via the app store
Many users cancel through their Trellis account but forget that their payment is tied to Apple or Google. The app store subscription continues to renew independently, and you are charged again. Before concluding that cancellation is complete, check both your Trellis account and your app store subscription settings. At Yafee, we have guided users through recovery from this mistake by requesting refunds from both Trellis and the app store.
Cancelling after the renewal has already processed
If you cancel on the renewal date or later, the charge may have already been deducted. Most subscription services batch-process renewals in the early hours of the day in the company's time zone (Trellis is US-based). By the time you log in at 9 am Malaysia time, the charge may already be complete. To avoid this, cancel at least 3 days before the renewal date.
Not saving proof of cancellation
If you receive a cancellation confirmation, save it immediately. A confirmation email is your legally binding proof that you cancelled in time. If the company claims you never cancelled, this email is your evidence. Without it, you have no defence against a disputed charge.
After your cancellation is confirmed
Once Trellis confirms your cancellation, your account is scheduled for closure on the renewal date. However, the process does not end there-take these final steps to protect yourself.
Monitor your bank or credit card for the next billing cycle
Check your statement 5 to 7 days after your confirmed renewal date. If a charge for Trellis appears despite your cancellation, contact your bank or card issuer immediately and dispute the charge. Provide your cancellation confirmation email as evidence. Your bank can reverse unauthorized charges and initiate a refund within 30 to 60 days. Do not delay; most dispute windows close after 60 days from the transaction date.
Export any data you need within 30 days
Trellis terms state that customer data can be made available for export in a standard machine-readable format (such as CSV or JSON) for up to 30 days after termination. If you have saved case lists, research summaries, or custom matter notes that you want to preserve, request a data export from support before your account closes. After 30 days, deletion may begin, and recovery becomes difficult or impossible.
Verify account closure on the final renewal date
On the date your subscription was set to renew, check your Trellis account one final time. Your login should either fail, or the account should display a "subscription expired" message with no renewal option. If you can still access paid features or a new renewal date appears, immediately contact [email protected] to report the cancellation failure. This is rare but critical to catch quickly.
Checklist for a clean cancellation
Use this checklist to ensure you have completed every necessary step.
| Task | Status | Date completed |
|---|---|---|
| 1. Log in and note your next renewal date | Pending / Complete | |
| 2. Take a screenshot of your billing page | Pending / Complete | |
| 3. Cancel via your Trellis dashboard or email [email protected] | Pending / Complete | |
| 4. Save the cancellation confirmation email | Pending / Complete | |
| 5. If on Apple or Google, also cancel through the app store | Pending / Complete | |
| 6. Verify cancellation is reflected in both Trellis account and app store | Pending / Complete | |
| 7. Export data if needed (within 30 days of cancellation) | Pending / Complete | |
| 8. Check your bank statement 7 days after renewal date | Pending / Complete | |
| 9. Verify account closure on the final renewal date | Pending / Complete |
How yafee helps you stay on top of subscriptions
Cancelling Trellis is straightforward once you understand the procedure, but keeping track of multiple subscriptions, renewal dates, and confirmation emails is a different challenge. This is where the tools at Yafee can help.
Yafee.com has helped thousands of consumers cancel unwanted subscriptions by centralizing all cancellation requests, tracking confirmation emails, and alerting you to upcoming renewal dates. Instead of managing spreadsheets or paper receipts, Yafee consolidates your subscription data and reminds you when action is needed. If a company refuses to cancel or disputes a refund, Yafee's legal team can assist you with complaint letters to the MDTCCL or escalate on your behalf. For more details and to manage your cancellations securely, visit Yafee at yafee.com.
Contact address for further disputes
If you have exhausted the cancellation and refund process with Trellis and the company has not responded or has refused your refund claim, you may escalate your case to the official consumer protection authority in Malaysia.
| Authority | Contact details | Purpose |
|---|---|---|
| Ministry of Domestic Trade and Cost of Living (MDTCCL) | Website: www.kpdnhep.gov.my | Phone: +603-8000 8000 | Consumer Protection Act 1999 complaints and enforcement |
| Trellis support (first point of contact) | [email protected] | Cancellation and refund requests |
| Your bank or card issuer | As per your card statement | Disputing unauthorized charges and reversing transactions |
In conclusion, cancelling your Trellis subscription is your right under Malaysian consumer law, provided you follow the correct procedure and submit your request in time. Timing is critical: cancel before your next renewal date, request confirmation in writing, and verify that the charge does not process after cancellation. If difficulties arise, Yafee's team has supported countless users through similar subscription disputes, and we are ready to help you as well. For a step-by-step review of your cancellation strategy or assistance with an unresolved refund, visit yafee.com today.