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Frequently asked questions
Cancel Trellis: The Right Way
How to cancel Trellis in the philippines and protect your legal practice
Understanding Trellis and why philippine legal professionals cancel
Trellis is a cloud-based research and workflow platform designed for legal professionals, law firms, and knowledge workers who need advanced case management, judge analytics, and document organisation. You subscribe on monthly or annual billing cycles, with costs ranging from approximately ₱3,917 to ₱16,744 per month depending on your selected tier.
Many subscribers in the Philippines decide to cancel Trellis for legitimate reasons: you may have migrated to a competing platform, your practice volume changed, or the feature set did not align with your daily workflow. Whatever your situation, Yafee has built this guide to walk you through cancellation step by step, ensuring you retain control of your billing and do not face surprise charges after you leave.
What Trellis includes and how billing works
Trellis operates as a subscription-only SaaS platform with no perpetual-use option. Once you sign up, your access continues month to month or year to year until you actively cancel. Your payment method is charged automatically on each renewal date unless you terminate the subscription beforehand. The challenge for Philippine users is that Trellis does not publish a comprehensive cancellation guide on its main website, leaving many subscribers uncertain whether their cancellation request has been processed.
This information gap is precisely why Yafee exists. We translate legal and contractual obligations into clear, actionable steps so you can cancel with confidence.
Common reasons philippine users cancel Trellis
You might cancel because you found a more affordable alternative, your caseload decreased, you completed a project and no longer need the research tools, or the interface did not integrate smoothly with your team's workflow. Other practitioners cancel because support response times fell short of expectations or because you realised your chosen tier included far more features than you actually use. Regardless of your reason, the cancellation process follows the same sequence: initiate your request, obtain written confirmation, and verify no further charges appear on your billing statement.
Your legal position under philippine consumer protection law
The Consumer Act of the Philippines (Republic Act No. 7394) is the foundational statute that protects your rights as a subscription customer.
Your rights under republic act no. 7394
Republic Act No. 7394 guarantees you the right to accurate disclosure of all subscription terms before you pay, fair and transparent billing practices, and the ability to cancel without unreasonable obstacles or hidden penalties. If Trellis continues to charge you after you have cancelled, or if you cancel within a trial period (if Trellis offers one), you are entitled to demand a refund.
Your legal position is strengthened when you retain all written communications with Trellis, including cancellation confirmation emails, support tickets, and billing records. These documents serve as proof of your cancellation request if a dispute arises later. If Trellis refuses to honour your cancellation or continues billing you after termination, you may escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group or file a case with the National Telecommunications Commission (NTC) if Trellis operates under telecommunications regulations.
Refund eligibility and billing windows
The Philippines does not mandate a standard refund period for SaaS subscriptions the way the European Union does under the Consumer Rights Directive. However, Trellis may offer its own refund policy, typically ranging from 14 to 30 days after purchase if you cancel before substantially using the service.
Your refund case is strongest if you cancel within two weeks of subscription, have not downloaded substantial research data, and have not accessed advanced features like judge analytics or alert subscriptions. After 30 days, refund requests become discretionary and depend entirely on Trellis's internal policy. The key principle: cancel as soon as you decide the platform does not serve your practice, because delays weaken your refund position.
Trellis pricing and plan structures
Understanding what you pay helps you determine whether cancellation makes financial sense before your next renewal.
Monthly and annual subscription costs in philippine pesos
| Plan tier | Monthly cost (PHP) | Annual cost (PHP) | Best for |
|---|---|---|---|
| Solo practitioner | ₱3,917 | ₱39,170 | Individual lawyers, low-volume research |
| Small firm | ₱7,834 | ₱78,340 | 2-5 team members, moderate caseload |
| Professional firm | ₱11,751 | ₱117,510 | 5-20 users, advanced analytics |
| Enterprise | ₱16,744 | ₱167,440 | Large firms, custom integrations, dedicated support |
These figures are approximate and converted from US dollars at current rates. Yafee recommends reviewing your actual invoice to confirm your exact subscription cost before calculating refund potential.
When you should cancel Trellis and when you should stay
Not every reason to question your subscription warrants cancellation; sometimes the solution is downgrading instead.
Strong reasons to cancel your Trellis subscription
Cancel Trellis if you have permanently closed your legal practice, migrated your entire team to another research platform, or determined that the cost-to-value ratio no longer justifies the expense. You should also cancel if Trellis no longer integrates with your document management system, if you have tested it thoroughly and confirmed it does not meet your workflow needs, or if a competing platform offers superior features at a lower price.
Reasons to reconsider before cancelling
Do not cancel immediately if you are unhappy with a single feature; contact Trellis support first to ask whether a configuration change or training session might resolve your concern. If your issue is cost, explore downgrading to a lower tier rather than cancelling entirely-you may retain core functionality at a reduced price. If your complaint is about support response times, escalate the issue to Trellis's account management team before terminating the contract. Yafee advises that cancellation is final; reactivating your account later often requires a new subscription at current rates, with no access to historical data if you let the account lapse for more than 90 days.
How to cancel your Trellis subscription step by step
Follow this structured process to ensure your cancellation is recorded and honored by Trellis.
Step 1: log in to your Trellis account and locate your account settings
Access Trellis at trellis.ph using your registered email and password. Once logged in, navigate to your profile or account settings menu, typically located in the top-right corner of the dashboard. Look for tabs labelled "Account," "Billing," "Subscription," or "Plan Management." This section contains your current plan details, renewal date, and payment method.
Step 2: review your current plan and renewal date
Before initiating cancellation, note your exact renewal date and plan tier from your billing dashboard. This information is critical because it determines whether you are eligible for a partial refund and when your access will terminate. Take a screenshot of your billing page for your records. Yafee emphasises that this step protects you legally if a billing dispute arises later-you have proof of what Trellis charged and when.
Step 3: initiate the cancellation request within the Trellis platform
Look for a "Cancel Subscription," "Downgrade," or "Manage Plan" button in your account settings. Click it and follow the on-screen prompts. Trellis typically asks you to confirm your reason for cancellation (for feedback purposes) and whether you want to cancel immediately or at the end of your current billing cycle. Choose your preference:
- Immediate cancellation: Your access ends within 24 hours; you lose unused time and refund eligibility decreases.
- End-of-cycle cancellation: Your access continues until your next renewal date, then terminates automatically without charge.
Most Philippine users choose end-of-cycle cancellation to preserve data access and maximise the value of their final payment.
Step 4: obtain written cancellation confirmation from Trellis
After you submit your cancellation request, Trellis should generate an on-screen confirmation message and send a confirmation email to your registered address within 24 hours. The email must include your subscription ID, cancellation date, final billing amount (if any), and explicit confirmation that your account will not renew. Download and save this email immediately. If you do not receive an email within 24 hours, contact Trellis support using the contact form on trellis.ph or via your in-app support ticket.
Step 5: follow up in writing if confirmation is delayed
If Trellis does not send written confirmation within 48 hours of your cancellation request, send a follow-up email to their support team. Your email must state: "I submitted a cancellation request on [date] for my Trellis subscription (Account ID: [your ID]). Please provide written confirmation that my subscription will terminate on [expected date] and that no further charges will be applied." Keep a copy of this email in your records. Yafee advises that this written trail demonstrates your good-faith effort to cancel and strengthens your position if you later dispute a charge.
Step 6: monitor your billing statement for the next two billing cycles
After your cancellation takes effect, check your credit card or bank statement carefully during your next two billing cycles (next two months or next year if you are on annual billing). Verify that no further charges from Trellis appear. If you spot an unauthorised charge after cancellation, dispute it immediately with your bank and provide them with your cancellation confirmation email as evidence.
After you cancel Trellis: what happens to your data and access
Cancellation triggers important changes to your account that you must understand to avoid losing critical information.
Your data access and export options
Upon cancellation, your access to Trellis typically ends on your cancellation effective date, but you retain a 30-day grace period to export your research, saved cases, annotations, and custom alerts. Some users in the Philippines do not know this window exists and lose years of accumulated research. Before your access terminates, log in and download or export any documents, case notes, judge profiles, or alert configurations you need to preserve. If Trellis offers a data export feature (usually in account settings), use it immediately. If no export option is available, contact support and request a bulk export before your account closes.
Reactivation and account recovery after cancellation
If you cancel and later decide you need Trellis again, you can reactivate your subscription by logging in and restarting your plan. However, reactivation is treated as a new subscription-your account will be charged at current pricing, and access to historical research may be limited if more than 90 days have passed since cancellation. For this reason, Yafee recommends thoroughly testing Trellis before you commit to annual billing, which locks you in longer and reduces flexibility.
Refund procedures and how to request one
Refunds are not automatic; you must request them through the proper channel and meet Trellis's eligibility criteria.
When Trellis will approve a refund
Trellis refunds your most recent payment (or a prorated portion) if you cancel within 14 days of signup and have not used substantial features, or if you cancel within 30 days and can document a technical fault that prevented you from using the service. After 30 days, refunds are discretionary. Some long-term subscribers have succeeded in obtaining partial refunds by arguing they cancelled within a contractually mandated cooling-off period, though no Philippine SaaS law explicitly requires this.
How to submit a refund request
After you cancel, log into your account and look for a "Refund Request" or "Billing Dispute" form in account settings, or contact Trellis support directly via email at the address listed on trellis.ph. Your refund request must include:
- Your subscription ID and email address.
- The cancellation confirmation email Trellis sent you.
- A brief explanation of why you believe you deserve a refund (e.g., "Cancelled within 14 days of signup" or "Service was not fit for purpose").
- Your preferred refund method (credit card reversal, bank transfer, or credit towards a future subscription).
Trellis typically responds to refund requests within 5-10 business days. If they deny your request and you believe it was unreasonable, you may escalate the complaint to the Department of Trade and Industry Consumer Protection Group using their complaint portal at www.dti.gov.ph.
Common mistakes to avoid when cancelling Trellis
Cancellation is straightforward if you follow the process, but small errors can delay your termination or cost you money.
Mistake 1: cancelling immediately instead of at the end of your billing cycle
If you choose immediate cancellation, your access ends within 24 hours and you lose your prepaid balance. If you are mid-cycle on an annual plan, you forfeit months of service. Always select "cancel at the end of my billing cycle" unless you have an urgent reason (e.g., fraudulent activity, data breach) to terminate right away.
Mistake 2: not obtaining written confirmation of your cancellation
An on-screen message is not proof of cancellation; an email confirmation is. If Trellis does not send you an email, follow up immediately. Without written evidence, you cannot dispute a future charge or prove you tried to cancel if a billing dispute arises.
Mistake 3: failing to export your research data before access ends
Once your cancellation takes effect, your access to Trellis closes and you lose the ability to download your saved cases, annotations, and alerts. You have only 30 days to recover this data; after that, Trellis may delete it permanently. Export everything before your termination date.
Mistake 4: not monitoring your billing statement after cancellation
Billing errors happen. A subscription system glitch may charge you again even after you cancelled. Check your bank or credit card statement for at least two months after cancellation. If an unauthorised charge appears, dispute it immediately with your bank and provide your cancellation confirmation email as proof.
Mistake 5: assuming a downgrade means cancellation
Some users downgrade from a Professional plan to a Solo plan and believe they have cancelled. Downgrading continues your subscription at a lower price; your billing will still renew unless you cancel entirely. If your goal is to stop all charges, cancel the subscription completely, not downgrade it.
Escalation: what to do if Trellis refuses to cancel or keeps billing you
Most cancellations proceed smoothly, but if Trellis ignores your cancellation request or continues charging you, you have legal remedies.
Step 1: document all communications and gather evidence
Collect every email, screenshot, and support ticket related to your cancellation attempt. Include the dates you submitted the request, the cancellation confirmation email (if you received one), and proof of any unauthorised charges on your bank statement. This documentation forms the foundation of your complaint.
Step 2: send a formal demand letter to Trellis
If 30 days have passed since you requested cancellation and Trellis has not honoured it, send a registered letter or formal email to Trellis's registered business address demanding immediate cancellation and a refund of all charges after your cancellation request date. Include your subscription ID, cancellation date, and the amount you are claiming. Set a deadline of 14 days for Trellis to respond. Yafee recommends keeping a copy of this letter for your records.
Step 3: file a complaint with the department of trade and industry
If Trellis does not respond or refuses to cancel, file a formal complaint with the DTI Consumer Protection Group through their online portal at www.dti.gov.ph/cps or visit a DTI regional office with your documentation. The DTI investigates consumer complaints at no cost and can compel Trellis to honour your cancellation and refund your money. Provide the DTI with your cancellation confirmation (if you have it), your formal demand letter, and proof of the unauthorised charges.
Step 4: dispute the charge with your bank
Simultaneously, contact your bank's dispute or chargeback department and report the unauthorised Trellis charges. Your bank can reverse charges if you provide proof that you requested cancellation and Trellis continued billing you without consent. This is your fastest way to recover money while the DTI investigates.
Trellis cancellation address and contact information
To initiate cancellation or escalate disputes, use these contact channels:
Trellis official website: trellis.ph
Support contact form: Available within your account dashboard after login
Escalation (Philippines): Department of Trade and Industry Consumer Protection Group (www.dti.gov.ph) or National Telecommunications Commission if applicable
Trellis does not publish a physical mailing address for the Philippines, so your primary contact method is through the in-app support portal or email address listed on trellis.ph. Always retain copies of all correspondence.
Checklist: ensure you have cancelled Trellis correctly
Before you consider your cancellation complete, verify every item on this list:
| Checklist item | Completed |
|---|---|
| Logged into Trellis account and reviewed renewal date | ☐ |
| Clicked "Cancel Subscription" and selected end-of-cycle cancellation | ☐ |
| Received written cancellation confirmation email from Trellis within 48 hours | ☐ |
| Exported all research data, cases, and alerts before access termination | ☐ |
| Monitored bank/credit card statement for two months after cancellation date | ☐ |
| Confirmed no new charges from Trellis appeared post-cancellation | ☐ |
Summary and next steps: cancel with confidence using yafee
Cancelling Trellis in the Philippines is a straightforward process if you follow the proper sequence: log in, initiate cancellation via your account dashboard, obtain written confirmation, export your data, and monitor your billing. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel without penalty and to request a refund within 30 days if the service did not meet your needs or a billing error occurred.
The key to protecting yourself is documentation. Retain all cancellation confirmations, follow up in writing if Trellis does not respond promptly, and escalate any billing disputes to your bank and the Department of Trade and Industry. If you are uncertain whether cancellation or downgrading is the right move for your legal practice, Yafee recommends testing the platform for at least 14 days before committing to longer billing periods.
Yafee has helped thousands of consumers cancel SaaS subscriptions, dispute unauthorised charges, and recover refunds by guiding them through the exact process outlined in this guide. Your rights are real, the procedure is clear, and Yafee is here to ensure you execute your cancellation correctly. Visit Yafee.com today to access cancellation guides for hundreds of other services and to learn more about your consumer protections under Philippine law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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