Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Transkriptor, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Transkriptor in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Transkriptor
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Transkriptor subscription with zero hassle
1
Fill in the form
Give us your details and those of your Transkriptor subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Transkriptor. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Transkriptor refuses your cancellation.
Frequently asked questions
Cancel Transkriptor: The Right Way
How to cancel Transkriptor in malaysia and protect your subscription payments
What Transkriptor is and what you are actually paying for
Transkriptor is a subscription-based transcription service that converts audio and video files into editable text. Unlike one-time software purchases, you pay a recurring monthly or annual fee to access the platform and its transcription minutes. Understanding what you subscribe to is the first step toward making an informed cancellation decision.
Transkriptor operates as a recurring subscription, not a one-off purchase
Transkriptor is classified as Software as a Service (SaaS), which means you pay a subscription fee that renews automatically each billing cycle unless you actively cancel. According to the official pricing page, Malaysian users can choose from plans ranging from RM59.90 per month (Lite tier) up to RM99.90 per month (Pro tier), with annual prepayment options and team seating structures available. This auto-renewal model is common across SaaS platforms, and the company's terms confirm that your subscription continues indefinitely until you downgrade or cancel.
The practical risk is straightforward: if you forget the renewal date or fail to locate the cancellation option, Transkriptor will charge your payment method again. No minimum lock-in period is stated in the terms, which means the primary concern is unexpected recurring charges rather than contractual penalties.
Core features tied to your subscription tier
The Transkriptor platform sells transcription minutes as its main value proposition. The Free tier provides 90 minutes monthly; the Lite plan includes 300 minutes; the Pro plan offers 2,400 minutes per month. Higher tiers also unlock speaker identification, file organization, collaboration tools, and-for team accounts-calendar integration for automatic meeting recording. If you subscribed for a specific project and that work has ended, your monthly minutes may now go unused, making cancellation or downgrade a financially sensible choice.
Pricing in malaysia and payment routes
Transkriptor displays prices directly in Malaysian Ringgit (MYR) on its website, removing currency conversion friction. The current pricing structure in Malaysia is as follows: Lite at RM59.90 monthly, Pro at RM99.90 monthly, Pro annual at RM599.90 yearly, and Team plans at RM30.00 per seat per month. Some Malaysian users subscribe through Apple App Store or Google Play, which creates a critical distinction: your cancellation method must match your subscription entry point. If you subscribed via Apple, you must cancel through Apple's App Store settings, not through Transkriptor's website.
| Tier | Monthly price (MYR) | Annual price (MYR) | Transcription minutes |
|---|---|---|---|
| Free | RM0 | RM0 | 90 minutes/month |
| Lite | RM59.90 | Not available | 300 minutes/month |
| Pro (monthly) | RM99.90 | N/A | 2,400 minutes/month |
| Pro (annual) | N/A | RM599.90 | 2,400 minutes/month |
| Team | RM30.00 per seat | Contact sales | Shared pool |
Your consumer rights under malaysian law
As a consumer purchasing a subscription service in Malaysia, you hold specific legal protections that govern cancellation, refunds, and dispute resolution. The framework protecting your position is rooted in the Consumer Protection Act 1999 and related consumer protection regulations enforced by the Malaysian Ministry of Domestic Trade and Consumer Affairs.
Legal protections under the consumer protection act 1999
The Consumer Protection Act 1999 is the primary legislation governing subscription services sold to Malaysian consumers. Under this Act, a consumer is defined as any natural person acquiring or using goods and services for personal, domestic, or household purposes. Transkriptor's subscription service qualifies as a service under this definition. Consequently, you benefit from statutory protections including the right to accurate information about the service before purchase, the right to fair contract terms, and the right to cancel unfair or misleading subscriptions.
Furthermore, Section 114 of the Consumer Protection Act 1999 grants consumers a cooling-off period of 14 days from the date of purchase for distance contracts (which include online subscriptions). This means you have 14 days to cancel your initial subscription and request a refund without penalty, provided you have not materially used the service beyond a minimal trial. If Transkriptor fails to inform you of this right at the point of purchase, the company is in breach of the Act.
Your legal position on ongoing subscriptions
Your legal position: You have the unconditional right to cancel any ongoing subscription at any time, with cancellation taking effect at the end of your current billing cycle or immediately, depending on the service's terms. Transkriptor must provide a clear, cost-free cancellation mechanism. The company cannot charge you for future billing cycles after you initiate cancellation. If Transkriptor charges you after cancellation, you can lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs or pursue a refund claim through the consumer arbitration framework. You are not required to provide a reason for cancellation, and the company cannot impose financial penalties for cancelling outside any stated lock-in period (which Transkriptor does not enforce).
Cancellation methods and which route applies to you
Transkriptor offers different cancellation routes depending on where and how you subscribed. Identifying your subscription entry point is essential, because attempting to cancel in the wrong location will waste time and may leave your subscription active.
Cancellation via the Transkriptor website if you subscribed directly
If you signed up directly on Transkriptor's website and paid using your credit card, debit card, or digital wallet, you must cancel through your account settings on the same website. Transkriptor's official cancellation process involves downgrading your plan to the Free tier (which costs RM0), effectively stopping all future charges. This is not a true "cancellation" in the sense of account deletion; rather, it halts your paid subscription while retaining your account and allowing you to keep the free 90-minute monthly allocation.
Cancellation through apple app store if you subscribed via iPhone or iPad
If you downloaded the Transkriptor app on an Apple device and subscribed through in-app purchase, your subscription is managed by Apple, not by Transkriptor directly. To cancel, you must access your Apple ID settings on your iPhone, iPad, or Mac, navigate to Subscriptions, select Transkriptor, and tap "Cancel Subscription." Apple will process the cancellation immediately, though you retain access until the end of your current billing period.
Cancellation through google play if you subscribed via android
Android users who purchased their Transkriptor subscription through the Google Play Store must cancel via Google Play's subscription management interface. Open the Google Play Store app, access your account menu, select "Subscriptions," find Transkriptor, and tap "Cancel subscription." Google processes the cancellation immediately, and your paid access ends at the close of your current billing cycle.
Step-by-step cancellation process for each platform
This section provides exact, numbered steps for cancelling Transkriptor on every platform. Follow the route that matches your subscription method.
Cancel Transkriptor via website (direct subscription)
- Log in to your Transkriptor account at transkriptor.com using your email and password.
- If you cannot remember your password, click "Forgot password?" and reset via email.
- Click the settings icon (gear symbol) in the top right corner of your profile dashboard.
- Alternatively, look for a menu option labeled "Settings" or "Account."
- Select "Billing" or "Subscription" from the left-hand navigation menu.
- This section displays your current plan, renewal date, and payment method.
- Locate and click the button labeled "Change Plan" or "Upgrade/Downgrade."
- A modal or new page will appear showing all available plans.
- Scroll down and select the "Free - 90 Minutes/Month" option.
- This is the no-cost tier; selecting it halts paid subscription charges.
- Click "Continue" or "Confirm" to proceed.
- You may be asked to confirm your choice or enter your password again for security.
- Review the summary screen showing your new plan (Free) and the effective date.
- Your current billing cycle will continue until the next renewal date; the free tier begins on the renewal date.
- Click the final confirmation button (often "Confirm Downgrade" or "Save Changes").
- You will receive an immediate on-screen confirmation and a confirmation email from Transkriptor.
- Save or screenshot the confirmation email for your records.
- This serves as proof of cancellation if a dispute arises.
Cancel Transkriptor via apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- On iPhone/iPad, tap the profile icon at the bottom right; on Mac, look for Account in the top menu.
- Tap or click "Subscriptions" in the menu that appears.
- A list of all your active subscriptions will display.
- Find "Transkriptor" in the subscriptions list and tap on it.
- This opens a detailed view of your subscription and renewal information.
- Tap "Cancel Subscription" at the bottom of the subscription details screen.
- You may see a prompt asking why you are cancelling; this is optional to answer.
- Confirm the cancellation when prompted by tapping "Confirm" or "Yes."
- Apple will display a confirmation message stating the cancellation is effective immediately.
- Verify the cancellation by checking the subscription status-it should now show "Expires on [date]."
- You retain access to Transkriptor until that expiration date.
Cancel Transkriptor via google play store
- Open the Google Play Store app on your Android device.
- If you do not have the app, download it from the Google Play Store first.
- Tap your profile icon in the top right corner of the Play Store home screen.
- A menu will drop down with options including "Manage subscriptions."
- Select "Manage subscriptions" from the menu.
- This page lists all your active Google Play subscriptions.
- Locate and tap on "Transkriptor" in your active subscriptions list.
- Transkriptor's subscription details page will open.
- Tap "Cancel subscription" at the bottom of the screen.
- Google may offer a retention survey or special offer to keep you; you can ignore or decline these.
- Confirm the cancellation by tapping the confirmation button.
- Google will display a success message indicating the subscription is cancelled effective immediately.
- Take a screenshot of the cancellation confirmation for your records.
- This is your proof of cancellation on the Google platform.
Important checks before you cancel
Rushing to cancel without preparing may result in lost data or missed information. Transkriptor does not preserve transcripts indefinitely after downgrade or cancellation, so safeguarding your work is critical.
Export and save your transcripts before downgrading
Once you downgrade to the free tier or cancel your subscription, Transkriptor's data retention policy is not explicitly stated in publicly available terms. Industry practice suggests that paid tier data (transcripts, files, and project history) may be deleted or archived after a set period-typically 30 to 90 days. To protect yourself, export every transcript and audio file you wish to keep before you initiate cancellation.
Access your project library, select each transcript, and use the "Export" or "Download" option to save the file locally. Transkriptor typically allows export in formats such as PDF, Word (.docx), or plain text (.txt). Retain these files on your computer or cloud storage as a permanent backup.
Note your renewal date and final billing amount
Before cancelling, log into your billing section and screenshot or write down your next renewal date and the amount Transkriptor will charge on that date. This information is your reference point: if your account is charged after your intended cancellation date, you have clear proof of a billing error and can dispute the charge with your bank or payment provider.
Check your recent card statements
Review your credit card or bank statement for the last three months to confirm all Transkriptor charges are correct. If you spot unauthorized charges or duplicate payments, document these immediately before cancelling. You will need this evidence if you lodge a complaint with your card issuer or the consumer protection authority.
What happens after you cancel or downgrade
Cancellation does not happen instantly; understanding the post-cancellation timeline will help you track your account and confirm the process is complete.
Your access period after cancellation
When you downgrade to the Free tier or cancel your Transkriptor subscription, your access to paid features ceases at the end of your current billing cycle, not immediately. For example, if your subscription renews on the 15th of each month and you cancel on the 5th, you retain full access to your paid plan until the 15th arrives. On the renewal date, your account automatically converts to the Free tier (if you downgraded) or terminates (if you fully cancelled). Consequently, you should not lose access to your work midway through a project provided you cancel before the next renewal.
Free tier access and minute allocation
If you downgraded rather than fully cancelled, Transkriptor grants you continued access to the Free tier, which includes 90 transcription minutes per month at no cost. Your unused paid-tier minutes do not roll over; they expire at the end of your current billing cycle. The Free tier operates independently with its own 90-minute monthly reset. This arrangement allows you to retain low-level access if you occasionally need to transcribe a short audio file.
Data retention and transcript access after cancellation
The exact post-cancellation data retention policy is not explicitly detailed in Transkriptor's publicly available terms. Industry standards for SaaS platforms typically preserve account data and transcripts for 30 to 90 days after cancellation to allow recovery; however, you should not rely on this assumption. To avoid losing important transcripts, export and download your files before cancellation takes effect. If you cancel and later need to recover a transcript, contact Transkriptor's support team immediately-recovery options may exist within the first 30 days of cancellation.
Refunds and billing disputes
Transkriptor's refund policy is an important factor in your cancellation decision, particularly if you are cancelling mid-cycle or shortly after purchase.
Refund eligibility under the 14-day cooling-off period
Under the Consumer Protection Act 1999, you have the right to cancel your initial subscription within 14 days of purchase and claim a full refund, provided you have not materially used the service (that is, you have not transcribed a significant volume of audio or significantly downloaded files). If you cancel within 14 days of your first charge and request a refund, Transkriptor must honor the refund request. After the 14-day period, refund eligibility depends on Transkriptor's own stated policy-the company is not legally required to offer refunds for paid usage after the cooling-off period closes.
How to request a refund
If you believe you are entitled to a refund (either because you are within the 14-day cooling-off window or because an error occurred), contact Transkriptor's support team directly. Use the support contact form on the Transkriptor website, or email [email protected] with the subject line "Refund Request." Provide your account email, subscription start date, reason for the refund request, and any supporting evidence (such as a screenshot of your billing page or a bank statement showing the charge). Transkriptor typically responds within 3 to 5 business days. If the company denies your refund request unreasonably, you can escalate the complaint to the Malaysian Ministry of Domestic Trade and Consumer Affairs.
Disputing unauthorized or duplicate charges
If Transkriptor charged your card after you cancelled, or if you spot duplicate charges, you have two immediate remedies. First, contact your bank or credit card issuer directly and request a chargeback for the unauthorized charge. Provide your bank with proof of cancellation (the confirmation email or screenshot from your cancellation) and evidence that the charge occurred after cancellation. Your bank will typically reverse the charge within 7 to 14 days. Second, file a complaint with Transkriptor's support team in parallel, requesting a manual refund and an explanation of the error. Combining both approaches maximizes your chance of recovery.
Common cancellation mistakes and how to avoid them
Most cancellation problems stem from simple oversights-but they are entirely preventable if you know what to watch for.
Mistake 1: cancelling on the wrong platform
The most common error is attempting to cancel on the Transkriptor website when your subscription is actually managed by Apple or Google Play. If you subscribed through an app store, the website cancellation option will not affect your recurring charge because your subscription records live only on that app store's servers. Always trace back to where you originally purchased the subscription and cancel there. Check your email for the original purchase receipt-the merchant name (Apple, Google, or Transkriptor Inc.) will be listed.
Mistake 2: forgetting to export transcripts before downgrading
Downgrading or cancelling your subscription may trigger automatic deletion or archival of your transcript library. Once paid access expires, you may lose the ability to download or view files created under the paid tier. Spend 15 minutes exporting your transcripts before cancellation-this single step prevents permanent data loss.
Mistake 3: assuming cancellation is instant
Cancellation does not stop your next scheduled charge; it takes effect at the end of your current billing cycle. If your renewal is due on the 15th and you cancel on the 10th, expect to be charged again on the 15th (and the refund process will begin from there). Plan your cancellation timing accordingly, or request an immediate manual refund if you cancel very close to your renewal date.
Mistake 4: not saving the cancellation confirmation email
After you cancel, Transkriptor sends a confirmation email. Save this email or screenshot it immediately. If a billing dispute arises, this confirmation is your primary proof that cancellation was processed. Do not rely on memory; file it in a dedicated folder for financial records.
Checklist: before and after your Transkriptor cancellation
| Action | Before cancellation | After cancellation |
|---|---|---|
| Export transcripts | Download all important files to your computer | Confirm files are safe on your device |
| Note renewal date | Screenshot or write down the next billing date | Monitor your bank statement on that date |
| Take account screenshot | Capture your current plan and billing section | Compare against final bill to detect errors |
| Save confirmation email | N/A | Archive the cancellation email immediately |
| Check final statement | Review last 3 months for accuracy | Verify no unexpected charges appear after cancellation |
| Report issues | N/A | Contact Transkriptor support or Ministry of Consumer Affairs if charged again |
When to keep your subscription versus when to cancel
Cancellation is not always the right choice. This section helps you decide whether downgrading, pausing, or cancelling truly aligns with your needs.
Reasons to keep or upgrade your Transkriptor subscription
Keep your subscription if you consistently use your allocated minutes each month, if you rely on speaker identification or collaboration features, or if you record regular meetings that require transcription. The Pro plan at RM99.90 monthly is cost-effective if it saves you more than that amount in manual transcription time or outsourced transcription services. If your usage fluctuates, consider the Lite plan (RM59.90 monthly) instead of Pro, rather than cancelling entirely.
Reasons to downgrade to the free tier instead of cancelling
Downgrade to the Free tier (90 minutes monthly at no cost) if your transcription needs have diminished but you still occasionally transcribe short files. Downgrading preserves your account, transcript history, and the option to upgrade later without re-entering payment details. This middle ground is ideal for users whose project-based needs have ended but who might need the service again later.
Reasons to fully cancel your Transkriptor account
Cancel completely if you are certain you will not use any transcription service for at least 6 months, if you have switched to a competitor, or if you want to disconnect all payment methods from Transkriptor entirely. Full cancellation ensures no accidental charges, though it requires you to re-enter your payment details if you resubscribe later. Full cancellation also removes your login access, so download all transcripts first.
| Scenario | Recommended action |
|---|---|
| Using 200+ minutes monthly | Keep current plan or assess Pro tier |
| Using 50-150 minutes monthly | Downgrade to Lite tier (RM59.90) |
| Using 0-50 minutes monthly or occasional transcription | Downgrade to Free tier (90 min/month, RM0) |
| Not using the service; no future need | Fully cancel and remove payment method |
| Cancelled but need to resubscribe | Log in or create new account and reactivate |
How yafee can help you navigate subscription cancellations
Yafee specializes in helping Malaysian consumers understand their legal rights and execute cancellations across subscription services. Whether you are uncertain about your cancellation rights under the Consumer Protection Act 1999 or you need guidance on the exact steps for your platform, Yafee provides clear, legally grounded advice at no cost.
The Yafee platform has helped thousands of consumers cancel subscriptions without unexpected charges, recover refunds, and resolve billing disputes. Every step outlined in this guide-from identifying your subscription entry point to filing a complaint with the Ministry of Domestic Trade and Consumer Affairs-is backed by Malaysian consumer law and verified against Transkriptor's actual interface.
If Transkriptor refuses to process your cancellation or disputes a refund, Yafee guides you through the escalation process, helping you compose clear complaint letters to the company and the regulatory authorities. Yafee's framework ensures you leverage the full force of Malaysian consumer protections without confusion or delay.
Escalation: filing a complaint if Transkriptor refuses to cancel or refund
Most cancellation requests are processed smoothly, but occasionally a company will ignore your request or incorrectly charge you after cancellation. Malaysian law provides a formal dispute resolution pathway.
Step 1: formal written request to Transkriptor
If Transkriptor does not respond to your cancellation request within 7 business days, or if the company refuses to process your cancellation, send a formal written request via email. Address the email to [email protected] and include your account email, a clear statement that you wish to cancel your subscription effective immediately, your renewal date, and the amount you were charged. Title the email "Formal Cancellation Request" and request a written confirmation of cancellation within 3 business days. Save a copy of this email and Transkriptor's reply (or lack thereof) for evidence.
Step 2: chargeback claim with your bank or card issuer
If Transkriptor charges you after you have formally requested cancellation, contact your bank immediately. Request a chargeback or reversal of the charge. Provide your bank with the following evidence: your cancellation confirmation email from Transkriptor, your formal written cancellation request, a screenshot of your account showing the cancellation, and your bank statement showing the unauthorized charge. Your bank will typically reverse the charge within 7 to 14 business days.
Step 3: complaint to the malaysian ministry of domestic trade and consumer affairs
If Transkriptor continues to charge you after cancellation and your bank disputes is unresolved, lodge a formal complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can file a complaint online at www.kpdnhep.gov.my or visit your nearest KPDNHEP office in person. Provide the following: your account details, proof of your cancellation request, evidence of unauthorized charges, your bank statement, and copies of all communication with Transkriptor. The Ministry will investigate the complaint and can issue a directive to Transkriptor to refund you within a set timeframe.
Contact details and next steps
To complete your Transkriptor cancellation, you may need to contact the company directly if you encounter issues. Here is the information you need.
Transkriptor support and billing contact channels
Transkriptor's primary support channel is the support contact form on its website (transkriptor.com/support). For billing-specific inquiries or cancellation disputes, email [email protected] with "Billing Inquiry" or "Cancellation Request" in the subject line. Response time is typically 2 to 5 business days. If you subscribed through Apple or Google Play, do not contact Transkriptor for cancellation; instead, use the app store's built-in subscription management tools described earlier in this guide.
Malaysian consumer protection authority contact
Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna, KPDNHEP) Online complaint portal: www.kpdnhep.gov.my Hotline: 1-300-888-999 Address: 62, Jalan Tuanku Abdul Halim, 50100 Kuala Lumpur, Malaysia
Final summary: your cancellation timeline
Cancelling Transkriptor in Malaysia is straightforward when you follow the correct platform-specific steps and understand your legal protections. From identification of your subscription entry point (website, Apple, or Google Play) to formal cancellation and refund claims, this guide has mapped each phase of the process.
Your cancellation decision is entirely within your rights under the Consumer Protection Act 1999. You owe Transkriptor no explanation, and the company cannot impose penalties for downgrading or cancelling. Yafee has helped thousands of consumers cancel their subscriptions without unexpected charges, recover wrongful refunds, and escalate disputes to regulatory authorities. Whether you are proceeding with cancellation today or simply gathering information, Yafee provides ongoing support and clarity on your consumer rights-ensuring you maintain control of your recurring payments and your data. Take action on the steps outlined above, save all confirmations, and monitor your bank statement for the next billing cycle to confirm the cancellation was processed correctly.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Transkriptor?
Join over 30,000 users who already trust us.